Panasonic Kx Tg2388 Operating Instructions Manual

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Troubleshooting
If the handset display shows error messages, see “If the Following Appear on Your 
Display...” (p. 60) for the Cause & Remedy.
ProblemCause & Remedy
“No link to base. 
Move closer to 
base, try again.” is 
displayed and an alarm 
tone sounds.LYou are too far from the base unit. Walk closer to the 
base unit.
LConfirm the base unit’s AC adaptor is plugged in.
LRaise the base unit antenna.
LIf the above remedies do not solve the problem, the 
handset may have lost communication with the base 
unit. Register the handset again (page 45).
Static, sound cuts in/out, 
fades. Interference from 
other electrical units.LMove the handset and base unit away from other 
electrical appliances.
LWalk closer to the base unit.
LRaise the base unit antenna.
LIf your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
The handset and/or base 
unit does not ring.LThe ringer volume is turned off. Set to high, medium, or 
low (page 39).
The handset display is 
blank.LIf the handset display is blank, fully charge the battery 
(page 10).
You cannot program any 
function items.LProgramming is not possible while the handset and/or 
base unit is being used.
LDo not pause for over 60 seconds while programming.
LWalk closer to the base unit.
LWhile another user is listening to messages or the 
Answering System is handling a call, you cannot 
program. Try again later.
While programming or 
searching, the handset 
starts to ring and the 
program/search stops.LA call is coming in. To answer the call, press {C}, {s} 
or {SP-PHONE}. Start again from the beginning after 
hanging up.
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You cannot make an 
intercom/outside call.LYour handset is in remote operation mode (page 49). 
Exit by pressing {OFF}.
LThe handset you called is too far from the base unit.
LIf the handset or base unit is in use, you may not be able 
to make a call. Try again later.
LIf you are entering a phone number, or the handset 
enters the caller list, phonebook, redial list or one-touch 
dialer while the Talking Keypad or Announcement is 
turned on, you will not be able to make a call using the 
base unit. To make a call, return to the standby mode.
You cannot redial.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly.
You cannot make long 
distance calls.LPlease make sure you have long distance service.
The handset does not 
display the caller’s name 
and/or phone number.LYou need to subscribe to Caller ID.
LOther telephone equipment may be interfering with your 
phone. Disconnect it and try again.
LOther electrical appliances connected to the same 
outlet may be interfering with Caller ID.
LTelephone line noise may be affecting Caller ID.
LThe caller requested not to send his/her Caller ID 
information (page 27).
LIf a call is being transferred to you, the Caller ID 
information will not be displayed.
LIf a (separate) Caller ID box is connected between the 
unit and the telephone wall jack, disconnect the Caller 
ID box or plug the unit directly into the wall jack.
LIf your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
The handset and/or base 
unit  does not announce 
the displayed caller’s 
name.LThe handset and/or base unit ringer volumes are turned 
off. Set to high, medium, or low (page 39).
LThe Talking Caller ID feature is turned off. Turn it on 
(page 41).
The handset and/or base 
unit  does not announce 
the displayed caller’s 
name properly.LName pronunciation may vary. Name pronunciation 
quality is based on names most commonly used in the 
United States.
LThe handset and/or base unit will announce each letter 
of abbreviations, such as “Co.” and “Inc.”.
LCaller ID supports names of up to 15 letters. If the 
caller’s name has more than 15 letters, the name will 
not be announced correctly.
ProblemCause & Remedy
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The handset cannot 
automatically edit the 
caller list/incoming phone 
numbers.LThe Caller ID number auto edit feature is turned off. 
Turn it on (page 42) and try again.
LYou need to press {C} or {s} after editing the number.
The handset display exits 
the caller list or 
phonebook.LDo not pause for over 60 seconds while searching.
The Ringer/Message 
Alert indicator flashes 
slowly when the handset 
is not ringing and in use.LThe Message Alert is turned on and new messages 
have been recorded. Turn the Message Alert off 
(page 55) or listen to the new messages (page 48, 49, 
52 ).
You cannot have a 
conversation using the 
headset.LMake sure the optional headset is connected properly 
(page 59).
LIf “SP-phone” is displayed on the handset, press {C} 
to switch to the headset.
The handset does not 
announce the name and 
phone number in the 
caller list, phonebook, 
redial list or one-touch 
dialer.LName Announcement is turned off. Turn it on (page 44).
When Talking Keypad is 
turned on, the phone 
number you dialed is not 
announced correctly.LIf you dial a phone number quickly, the handset and 
base unit may not announce the dialed phone number 
correctly. For best results, dial each digit one at a time, 
and wait for the unit to announce each digit before 
dialing the next digit.
The handset does not 
announce the entered 
number when pre-dialing 
(page 16).LHandset Talking Keypad is turned off. Turn it on 
(page 44).
The base unit does not 
announce the dialed 
number.LBase Unit Talking Keypad is turned off. Turn it on 
(page 44).
When Talking Keypad 
and/or Name 
Announcement is turned 
on, the handset and/or 
base unit does not make 
announcements.LThe Answering System is in use, such answering a call 
or playing back messages. Try again later.
LThe handset has lost communication with the base unit. 
Walk closer to the base unit and try again.
LThe base unit is making an outside call.
ProblemCause & Remedy
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When Name 
Announcement is turned 
on, the handset does not 
announce names 
properly.LIf the name has more than 10 syllables, it will not be 
announced correctly. Maximum syllables that can be 
announced is 10. One digit of the number is counted as 
one syllable.
LIf the name has been abbreviated or an acronym is 
used, it may not be announced correctly. We 
recommend inserting a space between each letter 
(page 22).
While the handset is 
announcing name or 
phone numbers, static, 
sound cuts in/out or fades 
occur. LAnnouncement is transmitted between the base unit 
and handset using wireless radio waves. Move the 
handset and base unit away from other electrical 
appliances to prevent interference (page 7).
The talk time on the 
handset has been 
shortened.LFully charge the battery (page 9).
LThe battery may need to be replaced. If you install a 
new battery, fully charge it (page 9).
LThe Hearing Aid mode is selected to “Telecoil”. Turn it 
off (page 44) and try again.
ProblemCause & Remedy
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Answering System
ProblemCause & Remedy
The Answering System is 
on, but incoming 
messages are not 
recorded.LThe recording time is set to “Greeting only”. Select “1 
minute”, “2 minutes” or “3 minutes” (page 54).
LMemory is full. Erase unnecessary messages 
(page 49)
“ E ” flashes and the 
ANSWER ON indicator 
flashes rapidly. No new 
messages are recorded.LMemory is full. Erase unnecessary messages 
(page 49).
You cannot operate the 
Answering System from 
the base unit or the 
handset.LIf another user is in use, you may not be able to operate 
the Answering System. Try again later.
LIf another user is listening to messages or the 
Answering System is handling a call, you cannot 
operate the Answering System. Try again later.
LWhen the unit is announcing a list item (name or phone 
number) or a dialed number, you cannot operate the 
Answering System. Try again later.
You cannot operate the 
Answering System from a 
touch tone phone.LMake sure you entered the correct remote code 
(page 54).
LThe Answering System may not respond if the tones 
are too short to activate the unit. Press each button 
firmly.
LThe Answering System is off. Turn it on (page 47).
You cannot erase 
messages.LWhile another user is operating the Answering System 
or a caller is leaving a message, you cannot erase 
messages.
When you play back 
messages or turn on the 
Answering System, the 
handset and base unit 
announce the wrong day 
and time.LThe date and time may be set incorrectly. Set the date 
and time again (page 15).
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General
ProblemCause & Remedy
The unit does not work.LCheck the settings (page 8).
LCheck whether the dialing mode setting is correct 
(page 15).
LFully charge the battery (page 9).
LClean the charge contacts and charge again (page 10).
LCheck battery installation (page 9).
LUnplug the base unit’s AC adaptor to reset it. Plug in, 
and try again.
LRe-install the battery (page 9) and fully charge it.
“Recharge battery” is 
displayed, “7” flashes, 
or the handset beeps 
intermittently.LFully charge the battery (page 9).
“Charge for 6h” and 
“8” are displayed and 
the handset does not 
work.LThe battery has been discharged. Fully charge the 
battery (page 9).
LCheck battery installation (page 9).
You charged the battery 
fully, but “Recharge 
battery” is still 
displayed and/or “7” 
continues to flash, or 
“Charge for 6h” and 
“8” are displayed.LClean the charge contacts and charge again (page 10).
LThe battery may need to be replaced. If you install a 
new battery, fully charge it (page 9).
The CHARGE indicator 
does not go out after the 
battery has been 
charged.LThis is normal.
If you cannot solve your 
problemLVisit our website: 
http://www.panasonic.com/support
LContact us via the web at: 
http://www.panasonic.com/contactinfo
LCall our customer call center at: 
1-800-211-PANA(7262)
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FCC and other information
This equipment complies with Part 68 of 
the FCC rules and the requirements 
adopted by the ACTA. On the bottom of 
this equipment is a label that contains, 
among other information, a product 
identifier in the format US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
    ............(found on the bottom of the unit)
L Ringer Equivalence No.
    (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. Excessive 
RENs on a telephone line may result in 
the devices not ringing in response to an 
incoming call. In most but not all areas, 
the sum of RENs should not exceed five 
(5.0). To be certain of the number of 
devices that may be connected to a line, 
as determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance that  
temporary discontinuance of service may 
be required. But if advance notice isn’t 
practical, the telephone company will notify the customer as soon as possible. 
Also, you will be advised of your right to 
file a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. If 
this happens the telephone company will 
provide advance notice in order for you 
to make necessary modifications to 
maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Servicenter or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone 
company may request that you 
disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the state 
public utility commission, public service 
commission or corporation commission 
for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions about 
what will disable alarm equipment, 
consult your telephone company or a 
qualified installer.
LThis product is a bone conduction 
telephone product, which does not use 
a conventional acoustic speaker, and 
as such is non-hearing aid compatible 
as defined by the FCC in 47CFR, 
Section 68.316.
LThis product may not be used in any 
public location.
LBone Conduction may benefit people 
with conductive and/or mixed hearing 
losses and elderly people who are 
experiencing difficulty in hearing.
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When you hold the phone to your ear, 
noise might be heard in your Hearing Aid. 
Some Hearing Aids are not adequately 
shielded from external RF (radio 
frequency) energy. If noise occurs, turn 
the Hearing Aid mode to Telecoil. If noise 
is still heard, use an optional accessory 
headset or the speakerphone option (if 
applicable) when using this phone. 
Consult your audiologist or Hearing Aid 
manufacturer about the availability of 
Hearing Aids which provide adequate 
shielding to RF energy commonly emitted 
by digital devices.
WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain 
to the dispatcher the reason for the 
call.
2) Perform such activities in the off-peak 
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not be 
ensured when using this phone.CAUTION:
Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void 
the user’s authority to operate this 
device.
NOTE:
This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference in 
a residential installation. This equipment 
generates, uses, and can radiate radio 
frequency energy and, if not installed and 
used in accordance with the instructions, 
may cause harmful interference to radio 
communications. However, there is no 
guarantee that interference will not occur 
in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
− Reorient or relocate the receiving 
antenna.
− Increase the separation between the 
equipment and receiver.
− Connect the equipment into an outlet 
on a circuit different from that to which 
the receiver is connected.
− Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference 
to nearby TVs and VCRs. To minimize or 
prevent such interference, the base of 
the cordless telephone should not be 
placed near or on top of a TV or VCR. If 
interference is experienced, move the 
cordless telephone further away from the 
TV or VCR. This will often reduce, or 
eliminate, interference.
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FCC RF Exposure Warning:
The product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. To comply 
with FCC RF exposure requirements the 
base unit must be installed and operated 
with its antenna located 20 cm or more 
between antenna and all person’s body 
(excluding extremities of hands, wrist 
and feet). The handset may be carried 
and operated with only the specific 
provided belt-clip. Other non-tested belt-
clips or similar body-worn accessories 
may not comply and must be avoided. 
The base and handset units must not be 
colocated or operated in conjunction with 
any other antenna or transmitter.
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Specifications
Base unit
Operating environment:
5 °C – 40 °C (41 °F – 104 °F)
Frequency:
2.4 GHz – 2.48 GHz
Dimensions:
Approx. height 85 mm x width 175 mm x 
depth 200 mm (3 
11/32 x 6 7/8 x 7 7/8)
Mass (Weight):
Approx. 470 g (1.04 lb.)
Power consumption:
Standby: Approx. 2.0 W
Maximum: Approx. 5.4 W
Power supply:
AC adaptor (120 V AC, 60 Hz)
TX power:
125 mW (max.)
Handset
Operating environment:
5 °C – 40 °C (41 °F – 104 °F)
Frequency:
2.4 GHz – 2.48 GHz
Dimensions:
Approx. height 208 mm x width 52 mm x 
depth 49 mm (8 
3/16 x 2 1/16 x 1 15/16)
Mass (Weight):
Approx. 195 g (0.43 lb.)
Power supply:
Ni-MH battery (3.6 V, 830 mAh)
TX power:
125 mW (max.)
Security codes:
1,000,000
Charger unit
Operating environment:
5 °C – 40 °C (41 °F – 104 °F)
Dimensions:
Approx. height 69 mm x width 74 mm x 
depth 99 mm (2 
23/32 x 2 29/32 x 3 29/32)
Mass (Weight):
Approx. 110 g (0.24 lb.)
Power consumption:
Standby: Approx. 0.8 W
Maximum: Approx. 4.0 W
Power supply:
AC adaptor (120 V AC, 60 Hz)
Note:
LDesign and specifications are subject to 
change without notice.
LThe illustrations in these instructions 
may vary slightly from the actual 
product.
Energy Star:
As an 
ENERGY STA R® Participant, 
Panasonic has determined that this 
product meets the 
ENERGY STA R  
guidelines for energy efficiency. 
ENERGY 
STAR is a U.S. registered mark.
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