Panasonic Kx Tg1031 Operating Instructions Manual

							Answering System
For assistance, please visit http://www.panasonic.com/help31
Turning on the answering 
system remotely
If the answering system is off, you can 
turn it on remotely.
1Dial your phone number from a touch 
tone phone. 
2Let the phone ring 15 times.
3Enter your remote code within 10 
seconds after the beep.
LThe unit answers your call with the 
greeting message.
L You can hang up, or enter your 
remote code again and begin 
remote operation (page 29).
Skipping the greeting 
message to leave a message
You can leave a message just as any 
outside caller can. Call your phone 
number. When the answering system 
picks up, press  {*} to skip the greeting 
message and record your message 
after the beep.
Answering system 
settings
Remote code
A remote code must be entered when 
operating the answering system 
remotely. This code prevents 
unauthorized parties from listening to 
your messages remotely. The default 
setting is “ 111”.
1{MENU}
2{V}/{^}: “ Answering device ” i  
{ OK }
3{V}/{^}: “ Settings ” i  {OK }
4{V}/{^}: “ Remote code ” i  {OK }
5Enter the desired 3-digit remote 
code.  i {OK } i  {OFF }
Ring count
You can change the number of times 
the phone rings before the unit answers 
calls.
The default setting is “ 4 rings”.
“ Toll saver ”: The unit answers on 
the 2nd ring when new messages have 
been recorded, and on the 4th ring 
when there are no new messages. If 
you call your phone from outside to 
listen to new messages (page 29), you 
will know that there are no new 
messages when the phone rings for the 
3rd time. You can then hang up without 
being charged for the call.
1{ MENU }
2{V}/{^}: “ Answering device ” i  
{ OK }
3{V}/{^}: “ Settings ” i  {OK }
4{V}/{^}: “ Ring count ” i  {OK }
5{V}/{^}: Select the desired setting. 
6{ OK } i  {OFF }
For Voice Mail service subscribers
If you subscribe to a flat-rate service 
package that includes Caller ID, Call 
Waiting, Voice Mail, and unlimited local/
regional/long distance calls, please 
note the following:
LTo use the Voice Mail service 
provided by your telephone service 
provider rather than the unit’s 
answering system, turn off the 
answering system (page 26).
L To use this unit’s answering system 
rather than the Voice Mail service 
provided by your telephone service 
provider, please contact your 
telephone service provider to 
deactivate your Voice Mail service.
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							Answering System
32For assistance, please visit http://www.panasonic.com/help
If your telephone service provider 
cannot do this:
– Set this unit’s “Ring count” 
setting so that this unit’s answering 
system answers calls before the 
Voice Mail service of your 
telephone service provider does. It 
is necessary to check the ring count 
required to activate the Voice Mail 
service provided by your telephone 
service provider before changing 
this setting.
– Change the ring count of the Voice  Mail service so that the answering 
system can answer the call first. To 
do so, consult your telephone 
service provider.
Caller’s recording time
You can change the maximum 
message recording time allotted to 
each caller. The default setting is 
“3 min”.
1{ MENU}
2{V}/{^}: “ Answering device ” i  
{ OK }
3{V}/{^}: “ Settings ” i  {OK }
4{V}/{^}: “ Recording time ” i  
{ OK }
5{V}/{^}: Select the desired setting. 
6{OK } i  {OFF }
Message alert 
You can select whether or not the 
message indicator on the handset 
flashes slowly when new messages are 
recorded. The default setting is “ Off”.
Important:
L If there are new Voice Mail messages 
present (page 33), the message 
indicator also flashes slowly.
1{MENU}
2{V} /{^}: “ Handset settings ” i  
{ OK }
3{V}/{^}: “ Other settings ” i  
{ OK }
4{V}/{^}: “ Message alert ” i  
{ OK }
5{V}/{^}: Select the desired setting. 
6{ OK } i  {OFF }
Note:
L While message alert is on, battery 
operating time is shortened (page 11).
Call screening
This feature allows you to monitor a 
message from the handset’s speaker 
when the answering system is 
recording a message. The default 
setting is “ On“.
1{MENU }
2{V}/{^}: “ Answering device ” i  
{ OK }
3{V}/{^}: “ Settings ” i  {OK }
4{V}/{^}: “ Call screening ” i  
{ OK }
5{V}/{^}: Select the desired setting. 
6{ OK } i  {OFF }
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							Voice Mail Service
For assistance, please visit http://www.panasonic.com/help33
Using Voice Mail 
service
Voice Mail is an automatic answering 
service offered by your telephone 
service provider. After you subscribe to 
this service, the telephone service 
provider’s Voice Mail system will 
answer calls for you when you are 
unavailable to answer the phone or 
when your line is busy. Messages are 
recorded by the telephone service 
provider, not your telephone.
Important:
LTo use the Voice Mail service 
provided by your telephone service 
provider rather than the unit’s 
answering system, turn off the 
answering system (page 26).
Voice Mail message indication
The unit lets you know that you have 
new Voice Mail messages in the 
following ways: 
–“ New Voice Mail “ is displayed on 
the handset.
– The message indicator on the  handset flashes slowly if message 
alert feature is turned on (page 33).
In order to listen to your Voice Mail 
messages, you must dial your 
telephone service provider’s Voice Mail 
access number.
Note:
L If the handset still indicates there are 
new messages even after you have 
listened to new messages, turn it off 
by pressing and holding  {CLEAR}  
until the handset beeps.
L The indication of “ New Voice Mail “ 
may not display properly depending 
on availability of this service provider.  Please contact your telephone 
service provider for details.
Message alert 
You can select whether or not the 
message indicator on the handset 
flashes slowly when there are new 
recorded messages in the Voice Mail 
system. The default setting is “Off”.
Important:
L
If there are new answering system 
messages present (page 26), the 
message indicator also flashes 
slowly.
1{MENU }
2{V}/{^}: “ Handset settings ” i  
{ OK }
3{V}/{^}: “ Other settings ” i  
{ OK }
4{V}/{^}: “ Message alert ” i  
{ OK }
5{V}/{^}: Select the desired setting. 
6{ OK } i  {OFF }
Note:
L While message alert is on, battery 
operating time is shortened (page 11).
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							Multi-unit Operation
34For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made between 
handsets
Note: 
LIf you receive an outside call while 
talking on the intercom, you hear 2 
tones. To answer the call, press 
{OFF }, then press  {C}.
L When paging a unit for an intercom 
call, the paged unit beeps for 1 
minute.
Making an intercom call
1
{INTERCOM }
2Select the handset you want to page 
by pressing the desired handset 
number ({1}  – { 6}).
L To stop paging, press  {OFF }.
3When you finish talking, press 
{OFF }.
Answering an intercom call
1
Press  {C} or {s} to answer the 
page.
2When you finish talking, press 
{ OFF }.
Note:
L When the ringer volume is set to off, 
the handset rings at the low level for 
the intercom calls.
Handset locator
You can locate a misplaced handset by 
paging it.
1Base unit:
{LOCATOR }
L The handset beeps for 1 minute.
2To stop paging:
Base unit:
Press  {LOCATOR }.
Handset:
Press  {OFF }.
Transferring calls 
between handsets, 
conference calls
Outside calls can be transferred 
between 2 handsets. 2 handsets can 
have a conference call with an outside 
party.
1During an outside call, press 
{TRANSFER } to put the call on hold.
2Select the handset you want to 
transfer to by pressing the desired 
handset number ( {1}  – { 6}).
L If you do not wish to announce the 
transfer, skip to step 4.
3Wait for the paged party to answer.
LIf the paged party does not answer, 
press  {C} to return to the outside 
call.
4To complete the transfer: 
Press  {OFF }.
L The outside call is being routed to 
the handset.
To establish a conference call: 
Press  {MENU }. i  { 1 }
L To leave the conference, press 
{OFF }. The other parties can 
continue the conversation.
Note:
L If the paged party does not answer 
within 1 minute after you hang up, 
your phone rings and the call is 
returned to your phone. You can 
speak to the caller again by pressing 
{C} . 
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							Multi-unit Operation
For assistance, please visit http://www.panasonic.com/help35
Answering transferred calls
Press {C} to answer the page.
L After the paging party disconnects, 
you can talk to the outside caller.
Registering a handset
The included handset and base unit are 
preregistered. If for some reason the 
handset is not registered to the base 
unit, register the handset.
1Handset:
{MENU}  
2{V}/{^}: “ Handset settings ” i  
{ OK }
3{V}/{^}: “ Registration ” i  { OK }
4{V}/{^}: “ HS registration ” i  
{ OK }
5Base unit:
Press and hold { LOCATOR} until 
the registration tone sounds.
L If all registered handsets start 
ringing, press  {LOCATOR } to 
stop, then repeat this step.
L After the base unit beeps, the rest 
of the procedure must be 
completed within 1 minute and 30 
seconds.
6Handset:
Press  {OK }, then wait until a beep 
sounds and  w stops flashing.
Registering an additional handset
See page 3 for information on the 
available model.
Start from step 5.
Deregistering a handset
1
{MENU}
2{V}/{^}: “ Handset settings ” i  
{ OK }
3{V}/{^}: “ Registration ” i  { OK }
4{V}/{^}: “ Deregistration ” i  
{ OK }
5{3}{3}{5}  i {OK }
6Select the handset(s) you want to 
cancel by pressing the desired 
handset number ( {1}  – { 6}). i  
{ OK }
L The selected handset number(s) 
flashes.
L To cancel a selected handset 
number, press the number again. 
The number stops flashing.
7{V} /{^}: “ Yes“  i {OK }  
8After “ Deregistered “ is displayed, 
press  {OFF }.
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							Useful Information
36For assistance, please visit http://www.panasonic.com/help
Wall mounting (Base 
unit only)
1Lead the AC adaptor cord and 
telephone line cord through the hole 
in the wall mounting adaptor in the 
direction of the arrow.
2Tuck the telephone line cord inside 
the wall mounting adaptor (A ). 
Connect the AC adaptor cord and 
telephone line cord ( B).
3Insert the hooks on the wall 
mounting adaptor into the holes  1 
and  2 on the base unit.
4Adjust the adaptor to hold the base 
unit, then push it in the direction of 
the arrow until it clicks into place.
Hook
AC adaptor cord
21
2
1
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							Useful Information
For assistance, please visit http://www.panasonic.com/help37
5Connect the telephone line cord. 
Mount the unit by inserting the 
mounting pins into the round 
openings on the adaptor (for pin  2, 
use round cut out at the bottom of the 
adaptor if you are using the 4 inches 
phone plate), then sliding the unit 
down to secure it.
Connect the AC adaptor to power 
outlet (page 9).
L There are two common types of 
wall phone plates. The distance 
between  1 and 2  may vary 
depending on the size of the wall 
phone plate installed.To remove the wall mounting adaptor
While pushing down the release levers 
( A ), remove the adaptor ( B).
Belt clip
You can hang the handset on your belt 
or pocket using the included belt clip.
To attach the belt clip
To remove the belt clip
While pressing the top of the clip( A), 
pull the right edge in the direction of the 
arrow ( B).
83 mm
(
31/4 inches) 102 mm
(4 inches)
2
1
83 mm (31/4 inches)
or
102 mm
 (4 inches)
1
(120 V AC, 
60 Hz)
2
B
AA
A B
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							Useful Information
38For assistance, please visit http://www.panasonic.com/help
Headset (optional)
Connecting a headset to the handset 
allows hands-free phone 
conversations. We recommend using 
the Panasonic headset noted on page 
5.
LHeadset shown is KX-TCA86.
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							Useful Information
For assistance, please visit http://www.panasonic.com/help39
Error messages
If the unit detects a problem, one of the fo llowing messages is shown on the display.
Display messageCause/solution
Busy LThe called handset is in use.
L The handset you are calling is too far from the 
base unit.
L There is no handset registered to the base unit 
matching the extension number you entered.
L Other units are in use and the system is busy. Try 
again later.
Error!! LRecording was too short. Try again.
Failed LThe handset you tried to copy phonebook items 
to is in use. Try again later.
Incomplete LThe destination handset’s phonebook memory is 
full. Erase unnecessary items from the 
destination handset’s phonebook (page 19).
Memory full LThere is no space to store new items in the 
phonebook. Erase unnecessary items (page 19).
Messages full LThere is no space in memory to record new 
messages. Erase unnecessary messages (page 
28).
No items stored LYour phonebook, caller list or  redial list is empty.
No link to base. 
Move closer to base, 
try again. L
The handset has lost communication with the 
base unit. Move closer to the base unit, and try 
again.
L Confirm that the base unit’s AC adaptor is 
plugged in.
L The handset’s registration may have been 
canceled. Re-register the handset (page 35).
Please lift up and 
try again. L
A handset button was pressed while the handset 
was on the base unit or charger. Lift the handset 
and press the button again.
Please set current 
date & time. L
In order to set the alarm, you must first set the 
date and time (page 15).
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							Useful Information
40For assistance, please visit http://www.panasonic.com/help
Troubleshooting
General use
Programmable settings
ProblemCause/solution
The unit does not work. LMake sure the batteries are installed correctly 
and fully charged (page 10).
L Check the connections (page 9).
L Unplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the 
base unit. Register the handset (page 35).
I cannot hear a dial tone. LConfirm the telephone line cord is properly 
connected (page 9).
L Disconnect the unit from the telephone line and 
connect a known working telephone. If the 
working telephone operates properly, contact 
our service personnel to have the unit repaired. 
If the working telephone does not operate 
properly, contact your telephone service 
provider.
The indicator on the top 
right of the handset flashes 
slowly. L
New messages have been recorded. Listen to 
the new messages (page 28).
L New Voice Mail messages have been recorded. 
Listen to the new Voice Mail messages (page 
33).
ProblemCause/solution
I cannot program items. LProgramming is not possible while either the 
base unit or another handset is being used. Try 
again later.
While programming, the 
handset starts to ring. L
A call is being received. Answer the call and 
start again after hanging up.
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