Panasonic Kx Prw130 Connect App Guide

							Display messageCause and/or solutionMemory full
E5-05R The base unit’s or handset’s memory is full.
→ Delete unnecessary data and try again. Note that if a phonebook entry is erased from the base unit phonebook,
its picture is not erased. You can erase it manually
(page 15).Communication error
E5-06R Wireless communication between the devices is poor.
→ Make sure the relevant devices (smartphone, wireless router, base unit, handset, etc.) are within range of each
other and that no objects are inhibiting wireless
communication.
R The base unit is not receiving power.
→ Make sure that the base unit is plugged in and is receiving power.
Android
R You tried to copy a ringtone that was too short.
→ Select a ringtone that is more than 2 seconds long.
R You tried to copy a ringtone file that was too large.
→ Select a smaller ringtone file.
Busy
E5-07R A call was received while data was being copied, or you
selected a device that is on a call.
→ Wait and try again.Memory full
Transfer was canceled.
E5-08R Your smartphone’s SD card or user-accessible internal
memory is full.
→ Delete unnecessary data and try again.21
Other Information 
						

							Troubleshooting
Refer to the Operating Instructions supplied with your phone system for additional
troubleshooting information.
General use
ProblemCause and/or solutionCannot make or receive
landline calls, cannot use
most app featuresR Your smartphone’s Wi-Fi feature is disabled.
→ Make sure that your smartphone’s Wi-Fi feature is enabled and that your smartphone is connected to the same
wireless network as your base unit.
→
Android
If your smartphone’s Wi-Fi sleep feature is configured to
suspend (sleep) its Wi-Fi connection to save power, turn the
sleep feature off.
R You added a new wireless router (or wireless access point) to
your network. The SSID (wireless network name) assigned to
the new device is different from the SSID of the wireless router
that the base unit is connected to.
→ Add the new wireless access point (page 18).
R You have changed the SSID (wireless network name) or
password assigned to your wireless router, therefore the base
unit cannot connect to your wireless router.
→ Refer to the Operating Instructions supplied with your phone system and configure the base unit to connect to
your wireless router, and then follow the procedure for
adding a new wireless access point (page 18).
R Your wireless router’s client isolation feature is turned on.
→ If your wireless router’s client isolation feature (a feature that prevents wireless devices connected to the same
wireless router from communicating with each other) is
turned on, your base unit and your smartphone will not be
able to communicate with each other. Refer to the operating
instructions included with your wireless router and make
sure that this feature is turned off.
Busy tone is heard when
[Landline]  is tapped to
make a landline callR The base unit is busy. Wait and try again later.Smartphone does not ring
when  MLOCATOR N is
pressed on base unitR This is normal. When you press  MLOCATOR N on the base unit,
handsets registered to the base unit will ring but smartphones
will not.22
Other Information 
						

							Wireless router signal qualityProblemCause and/or solutionSounds cuts in and out
when talking on landline
calls
Noise is heard when
talking on landline calls
Smartphone’s Wi-Fi
connection drops
Copying data from your
smartphone to the base
unit or other handsets
takes a long time
Cannot connect to the
answering systemR These and other problems may occur if there is a problem with
the quality of your wireless router’s signals.
→ Refer to the operating instructions supplied with your wireless router and change its channel setting.
→ If the problem continues, refer to the following.
R A microwave oven or other device that generates electrical
radiation is interfering with the signals from your wireless
router.
→ Reposition your wireless router, smartphone, or the interfering device.
→ Do not use the interfering device while you are using the app.
R Several other devices (computers, smartphones, tablets, etc.)
are accessing your wireless network at the same time.
→ Wait and try again later.
R There are many other wireless networks in close proximity to
yours.
→ Reposition your wireless router.
R Objects such as walls, floors, ceilings, furniture, etc. are
obstructing, reflecting, or absorbing wireless network signals.
→ Reposition your wireless router or smartphone.
→ Move any objects that may be causing the signal degradation.23
Other Information 
						

							Please refer to the base unit’s operating instructions for sales department and customer support
information.
  PNQP1088ZA   PP1113KT0Two Riverfront Plaza, Newark, NJ 07102-5490 5770 Ambler Drive, Mississauga, Ontario L4W 2T3