Panasonic KX MB1500 User Manual

							DisplayCause & Solution“MEMORY FULL ”RWhen performing memory transmission, the document being stored
exceeded the memory capacity of the unit. Send the entire document
manually.
R When making a copy, the document being stored exceeded the memory
capacity of the unit. Press  MStop N to clear the message. Divide the
document into sections.“ MODEM ERROR ”RThere is something wrong with the unit’s modem. Contact our service
personnel.“ NO FAX REPLY ”RThe other party ’s fax machine is busy or has run out of recording paper. Try
again.“ OUT OF PAPER INPUT TRAY
#2 ”R Recording paper is not loaded in the manual input tray. Load paper
(page 16).“ PAPER IN TRAY #2 ”RThe recording paper is installed in the manual input tray (page 16).“PAPER JAMMED ”
“ OPEN REAR COVER ”
“ OPEN FRONT COVER ”RA recording paper jam occurred. Remove the jammed paper (page 68).“PC FAIL OR BUSY ”RThe cable between the unit and the computer is not connected correctly.
Check the connections (page 12, 21).
R The computer has some kind of problem. (Example: Make sure that the
computer is turned ON.)
R The software is not running on the computer. Restart the software and try
again.“ PHONEBOOK FULL ”RThere is no space to store new items in the phonebook. Erase unnecessary
items (page 35).“ PLEASE WAIT ”RThe unit is warming up. Wait for a while.“REDIAL TIME OUT ”RThe other party ’s fax machine is busy or has run out of recording paper. Try
again.“ REMOVE PAPER IN INPUT
TRAY #2 ”RThe recording paper is installed in the manual input tray when trying to
receive faxes or print reports. Remove the recording paper from manual
input tray.“ RX MEMORY FULL ”RThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 13) or remove the jammed
paper (page 68).
R If the PC fax (feature #442 on page 53) is set to  “ALWAYS ”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.“ TONER EMPTY ”
“ CHANGE CARTRIDGE ”RThe toner is empty. Replace the toner cartridge immediately.“TONER LOW ”
“ REPLACE SOON ”RThe toner is reaching the end of its life. You will need to replace the toner
cartridge soon.“ TRANSMIT ERROR ”RA transmission error occurred. Try again.For assistance, please visit http://www.panasonic.com/help6111. HelpDownloaded From ManualsPrinter.com Manuals 
						

							11.3 When a function does not work
11.3.1 General
ProblemCause & SolutionThe unit does not work.RCheck the connections (page 12, 21).The output tray becomes full
quickly or the recording paper
does not stack properly on
the output tray.R High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the output tray. If you still have this problem, contact our service
personnel.I cannot adjust the volume,
display items stored in the
phonebook or display Caller
ID information (KX-MB1520
only).R The unit is set to scan mode or copy mode. Set the unit to fax mode by
pressing  MFax N repeatedly (page 17). If you still have this problem, contact
our service personnel.A printing error is displayed
while using PC FAX
(KX-MB1520 only) and
Remote Control.R The printer driver is used for PC FAX and Remote Control. Transmission
errors will be displayed as printing errors.Multi-Function Station does
not work properly.R If the USB cable is connected to a USB hub, connect the cable directly to
the USB port on your computer.
R Make sure you have installed the latest Service Pack available for the
version of Windows installed on your computer. See the Microsoft web site
for details.
R Check that your computer has enough memory and hard disk space. If your
computer warns that there is insufficient memory, close other applications.
If there is not enough space on the hard disk, delete unnecessary files.
R Uninstall Multi-Function Station once, and re-install it.I cannot install or uninstall
Multi-Function Station.R Some of the files needed to install or uninstall Multi-Function Station may
be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM)
to solve the problem.
1. Insert the supplied CD-ROM into your CD-ROM drive.
R The setup program will start automatically.
2. [Tools]  A  [Cleanup Tool]
R The  [MfsCleaner]  window will appear.
3. Click  [Clean] , and then click  [Yes] to restart the computer.
Note:
R To install Multi-Function Station again, see page 20.I cannot view the operating
instructions using
Multi-Function Station.R Install the operating instructions on your computer beforehand (page 21).I cannot find the unit in the
[Target Device] or [Device
Select] dialog box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX (KX-MB1520 only)
– Device MonitorRThe printer driver has not been installed. Install it on your computer
(page 20).I forgot the password for
feature programming via
remote operation.R You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 47). When
required to enter the current password, enter  “0101 ” instead.62For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals 
						

							ProblemCause & SolutionThe unit is beeping the
off-hook alert (KX-MB1520
only).R Press  MStop N to stop the beeping sound. The unit beeps when the off -hook
alert (feature #171 on page 48) is activated, and the unit is in the following
status.
– You pressed  MSP-Phone N, but did not dial.
– You pressed  MSP-Phone N during a conversation using the extension
telephone.The speakerphone is not
working (KX-MB1520 only).R Use the speakerphone in a quiet room.
R If the other party has difficulty hearing you,
– adjust the volume.
– speak near the microphone.
11.3.2 Printing problems
ProblemCause & SolutionRecording paper is wrinkled
or folded when printed.R Make sure that the recording paper is loaded properly (page 13).
R Try turning the recording paper over or rotating it 180 degrees.The printing quality is poor
(e.g. has smudges, blurred
points or lines).R Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
R You may have used paper with a cotton and/or fiber content that is over
20 %, such as letterhead or resume paper.
R The recording paper is too damp. Use new paper.
R When you print several pages, the stacked paper may have smudges on the
back side after printing. To avoid this, expand the paper exit (page 15).I changed the recording
paper, but the printing quality
is still poor.R The glass is dirty with correction fluid, etc. Clean it (page 71). Please do
not insert a document before correction fluid has dried completely.
R The toner save mode of feature #482 is ON (page 49).
R The remaining toner is low. Replace the toner cartridge.
R To check the toner cartridge life and quality, please print the printer test list
(page 72). If printing quality is still poor, replace the toner cartridge.A blank sheet is ejected.R You placed the document facing the wrong way when using the copier.
R The other party placed the document in their fax machine the wrong way.
Check with the other party (KX-MB1520 only).Colored and gray objects are
printed in black instead of
grayscale when printing from
Microsoft PowerPoint or
other applications.R Select  [Color]  or remove the check next to  [Grayscale] in the print dialog
so that colored or gray objects will be printed in grayscale properly.When using the unit as a
printer, the printing result is
distorted.R When your unit is connected to the computer by USB, if you cancel printing
using your computer, then immediately re-start printing, the printing result
may be distorted. To avoid this, you must wait for 60 seconds before
re-printing.For assistance, please visit http://www.panasonic.com/help6311. HelpDownloaded From ManualsPrinter.com Manuals ABC  
						

							11.3.3 ScannerProblemCause & SolutionI cannot scan.RWhen scanning at a high resolution, a large amount of available memory is
required. If your computer warns that there is insufficient memory, close
other applications and try again.
R Select a lower resolution and try again.
R Reduce the scanning area and try again.
1. To preview the scanned image, click  [Preview].
2. You can drag the frame to specify the scanning area.
3. Click  [Scan]  to start scanning.
R The unit is in use. Try again later.
R There is not enough space on the hard disk. Delete unnecessary files and
try again.
R Check the connection between the computer and the unit (page 12, 21).
R Restart the computer, and try again.
R You attempted to scan a document longer than the paper size which you
set. Change the setting or divide the document into the appropriate paper
size, and try again.Even after clicking [Cancel],
scanning continues.R Please wait. It may take a while for the cancel request to be accepted.
11.3.4 Copier
ProblemCause & SolutionThe unit will not make a copy.RYou cannot make a copy during programming. Make the copy after
programming.
R Recording paper is not loaded or the unit has run out of paper. Load paper
(page 13).Letters on the copied
documents are not clear.R The original document is too dark or too light. Change the contrast
(page 28) and try again.The copied documents are
too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 28)
and make a lighter copy of the document, using  “TEXT ” resolution
(page 28).
11.3.5 Fax (KX-MB1520 only)
ProblemCause & SolutionI cannot send documents.R The telephone line cord is connected to the  [EXT] jack on the unit. Connect
to the  [LINE]  jack (page 12).
R The other party ’s fax machine is busy or has run out of recording paper. Try
again.
R The other party ’s machine is not a fax machine. Check with the other party.
R The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 34).
R Set the maximum fax speed to  “14.4kbps ” (feature #418 on page 51).I cannot send a fax overseas.R Use the overseas transmission mode (feature #411 on page 50).
R Add two pauses at the end of the telephone number or dial manually.The other party complains
that letters on their received
document are distorted.R If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
R Another telephone on the same line is off the hook. Hang up the extension
telephone and try again.64For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals 
						

							ProblemCause & SolutionThe other party complains
about the quality of their
received documents.R Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to “11.3.2  Printing problems”, page 63.
R The original document is too dark or too light. Change the contrast
(page 34) and try again.The other party complains
that received documents are
too dark and cannot be read.R You used a colored paper as a document. Change the contrast (page 28)
and make a lighter copy of the document, using  “TEXT ” resolution
(page 28), and try again.I cannot receive documents.R You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail service, or
– subscribe to a Distinctive Ring service (page 44).
R The telephone line cord is connected to the  [EXT] jack on the unit. Connect
to the  [LINE]  jack (page 12).
R The PC fax setting (feature #442 on  page 53) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 41).
R Set the maximum fax speed to  “14.4kbps ” (feature #418 on page 51).
R Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.I cannot receive documents
automatically.R The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
M Fax Auto Answer N repeatedly to turn ON the  MFax Auto Answer N light.
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 48).
R Make sure that the Distinctive Ring of feature #430 is set properly
(page 44 ). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.The display shows
“ CONNECTING..... ”, but
faxes are not received.R The incoming call is not a fax. Set to TEL mode. Press  MFax Auto
Answer N repeatedly to turn OFF the  MFax Auto Answer N light.The printing quality of the
received documents is poor.R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents can not be copied properly, refer to “11.3.2  Printing
problems”, page 63.The other party complains
that they cannot send a
document.R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 13) or remove the jammed
paper (page 68).
R If the PC fax setting (feature #442 on page 53) is set to  “ALWAYS ”, check
the connection between the computer and the unit.
R The unit is not in FAX ONLY mode. Press  MFax Auto Answer N repeatedly
to turn ON the  MFax Auto Answer N light.I cannot select the desired
receiving mode.R If you want to set FAX ONLY mode:
– press  MFax Auto Answer N repeatedly to turn ON the  MFax Auto
Answer N light.
R If you want to set TEL mode:
– press  MFax Auto Answer N repeatedly to turn OFF the  MFax Auto
Answer N light.
R The Distinctive Ring of feature #430 is activated (page 44).For assistance, please visit http://www.panasonic.com/help6511. HelpDownloaded From ManualsPrinter.com Manuals 
						

							ProblemCause & SolutionWhen an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM 9N.R You must set remote fax activation to ON (feature #434 on page 52)
beforehand.
R Press  MG NMB NM9N firmly.
R You may have changed the remote fax activation code from  MG NMB NM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 52).I cannot hear a dial tone.R The telephone line cord is connected to the  [EXT] jack on the unit. Connect
to the  [LINE]  jack (page 12).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
connections (page 12).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.I cannot make calls.R The dialing mode setting may be wrong. Change the setting (feature #120
on page 17).The unit does not ring.R The ringer volume is turned OFF. Adjust it (page 18).The other party complains
they only hear a fax tone and
cannot talk.R FAX ONLY mode is set (page 37). Tell the other party the number is only
used for faxes.
R If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 44).The  MRedial N or  MVN  button
does not function properly.R If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.The receiving mode does not
function properly.R Distinctive Ring is set (feature #430 on page 44).Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.R You are probably entering  MG N M B N M 9 N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 52).I cannot receive a fax
document on the computer.R Make sure the PC fax reception (feature #442 on page  53) is set beforehand.
11.3.6 Using an answering machine (KX-MB1520 only)
ProblemCause & SolutionI cannot receive documents
automatically.R Your greeting message on the answering machine is too long. Shorten the
message. Record a message less than 10 seconds long.
R The answering machine rings too many times. Set to 1 or 2 rings.I cannot receive voice
messages.R Check if the answering machine is turned ON and connected to the unit
properly (page 39).
R Set the number of rings on the answering machine to 1 or 2.I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.R The code may include “#” which is used for certain features provided by
telephone companies. Change the code on the answering machine to
another number which does not include “#”.66For assistance, please visit http://www.panasonic.com/help11. HelpDownloaded From ManualsPrinter.com Manuals 
						

							ProblemCause & SolutionCallers complain that they
cannot send a document.R There is no room left in the memory of your answering machine to record
voice messages. See the operating instructions of the answering machine
and erase unnecessary messages.
R You set the answering machine to only give a greeting message.
11.3.7 If a power failure occurs
R The unit will not function.
R If any documents are stored in the memory (i.e. during copying, PC printing), they will be lost.
KX-MB1520 only:
R The unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
R Fax transmission and reception will be interrupted.
R Documents during fax transmission or fax reception will be lost.
R When power is restored, a power down report will be printed out stating which fax items in the memory have been
erased.
11.3.8 Notice for KX-MB200/KX-MB700/KX-FLB880 series users
If you have already installed KX -MB200/KX-MB700/KX-FLB880 series Multi- Function Station on your computer, use
the following instructions to modify or add the printer driver, which changes after installing the KX-MB1500 series
Multi-Function Station.
You can modify or add a printer driver, as follows:
1 Start Windows and insert the KX-MB200/KX-MB700/KX-FLB880 series CD-ROM into your CD-ROM drive.
R If the  [Select Language]  dialog box appears, select the desired language that you want to use with this
software. Click  [OK].
2 [Modify]
3 Select  [Modify Utilities]  or [Add Multi-Function Station Driver] . Then follow the on-screen instructions.
Important:
R For users of versions prior to 1.21, download the latest software as follows, then activate it.
[Start]  A [All Programs] or [Programs]  A [Panasonic]  A the unit’s name  A [Support Web Page].
Then follow the on-screen instructions.For assistance, please visit http://www.panasonic.com/help6711. HelpDownloaded From ManualsPrinter.com Manuals 
						

							12.1 Recording paper jam
12.1.1 When the recording paper has jammed
inside of the unit
The display will show the following:
– “PAPER JAMMED ”
   L
“ OPEN REAR COVER ”
“ OPEN FRONT COVER ”
Caution:
R Do not open the paper input tray before opening
the front and rear covers as the jammed paper
may be pulled and the jam may get worse.
Case 1:
When the recording paper has jammed inside the
rear cover:
1. Open the rear cover ( A).
2. Push down both green levers (
A) until they stop.
3. Remove the jammed paper ( A) carefully by pulling it
toward you.
Caution:
R The fuser unit ( B) gets hot. Do not
touch it.
Note:
R The area near the rear cover ( C) may also get
warm.
6812. . Paper Jams12. Paper JamsDownloaded From ManualsPrinter.com Manuals A A A
CB   
						

							4.Push up the green levers ( A) to the original position.
5. Close the rear cover.
ROpen and close the front cover to clear the error
message.
Case 2:
When the recording paper has jammed inside the
front cover:
1. Open the front cover ( A).
2. Remove the jammed paper (
A) carefully by pulling it
toward you.
R If the recording paper has jammed behind the
toner cartridge, remove the toner cartridge ( A)
first, and remove the jammed paper ( B). Then
reinsert the toner cartridge into the unit.
6912. Paper JamsDownloaded From ManualsPrinter.com ManualsA  A A A
B  
						

							3.Close the front cover.12.1.2 When the recording paper is not fed
into the unit properly
The display will show the following:
– “CHECK PAPER #1 PRESS START ”
1 Pull the paper input tray completely out.
2 Re-load the recording paper.
3Insert the paper input tray into the unit.
Note:
R If the message is still displayed, check the recording
paper specifications and load the recording paper
again. See page 13 for details.
12.1.3 When the recording paper in the
manual input tray is not fed into the unit
properly
The display will show the following.
– “CHECK PICK UP INPUT TRAY #2 ”
1 Remove the recording paper.
2 Re-insert the recording paper.
Note:
R If the message is still displayed, check the recording
paper specifications and re-install recording paper.
See page 16 for details.
7012. Paper JamsDownloaded From ManualsPrinter.com Manuals