Panasonic Household Massage Lounger Epma20 Operating Instructions

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English
	After	completing	the	massage
Interrupting	the	massage
Return	the	legrest	to	the	original	position	and	then	press	the	
	button.
The massage heads move to the retracted position.
The legrest lowers and the backrest raises automatically. (The backrest will move after the massage heads retract.)
Pull	the	legrest	slide	lever.
Lift	your	soles	slightly	
and	legrest	returns.
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Timer	function
The	massage	will	complete	automatically	approximately	15	minutes	after	the	
start	of	operations.
Sole section will retract, and the legrest will be lowered 
automatically so you can stand up safely.
Sole section will not retract all the way when the 
legrest is extended out, since the sole section will hit 
the floor.
Pull the legrest slide lever and raise your legs to 
retract all the way.
Backrest will not rise automatically. 
Backrest will rise by pressing 
 button twice.
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If	you	experience	any	problems
Press	the	
	button.
All operations will stop immediately.
Get off the unit carefully to prevent the unit from tipping over.
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English
Disconnecting	the	power
 See Danger No. 1 on page 1, Caution No. 2 on page 2, and No. 10 on page 3.
1	Slide	the	power	switch	to	the	“off”	
position.2	Turn	the	lock	switch	key	to	the	 “lock”	
position.
2
1
Power	supply	box
3	Remove	the	power	plug	from	the	 electrical	outlet.4	The	lock	switch	key	must	be	stored	out	of	the	reach	of	children. 
						

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English
	Cleaning	and	Maintenance
 See Danger No. 1 on page 1.
Areas	covered	with	synthetic	leather
Wipe	these	areas	with	a	soft,
	dry	cloth.
When using the commercially available leather-care products (wipes), follow its 
instructions.
If the synthetic leather is particularly dirty, wipe it in the following manner.
1. Soak a soft cloth in w ater or a 3% to 5% solution of mild detergent and wr

ing it 
out thoroughly.
2.  Dab the surf ace with the moistened cloth.
3.  Rinse the cloth in w

ater, wring it out thoroughly, and then wipe any remaining 
detergent from the surface.
4.  Wipe the surf aces with a soft, dr

y cloth.
5.  Allow to dry naturally.
If it is difficult to remove dirt, soak a commercially available Melamine foam 
sponge in mild detergent and wipe the unit with it.
Do not use a hair dryer to dry the surface more quickly.
Since colors may transfer from clothing to the synthetic leather surface, be careful 
when using the unit with clothing such as jeans or colored clothes.
Do not allow these areas to come in contact with plastic for extended periods of 
time as this may lead to discoloration.
Never use chemicals such as thinner, benzine, alcohol, etc.
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Plastic	Area
1	Wipe	the	unit	with	a	cloth	moistened	with	mild	
detergent	and	thoroughly	wrung	out.
Never use chemicals such as thinner, benzine, alcohol, etc.
2	Wipe	the	unit	with	a	cloth	moistened	with	plain	water	and	thoroughly	wrung	out.
Make sure to wring tightly before wiping the controller.
3	Allow	the	unit	to	dry	naturally.
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Seat	Fabric
1	Wipe	the	unit	with	a	cloth	moistened	with	mild	detergent	and	thoroughly	wrung	out.
Never use chemicals such as thinner, benzine, alcohol, etc.
2	Use	water	or	a	mild	detergent	and	brush	on	areas	where	the	seat	fabric	is	particularly	
soiled.
Be careful not to brush the fabric too much to avoid damage.
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3	Wipe	the	unit	with	a	cloth	moistened	with	plain	
water	and	thoroughly	wrung	out.
4	Allow	the	unit	to	dry	naturally. 
						

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English	Moving	the	Unit
 See Caution No. 16 on page 3.
When moving the unit, lift it with 2 persons, or move it with the wheels after placing a mat or something on the floor, so the floor 
will not be scratched. 
You may damage the floor by dragging or pushing the unit while it is still in a state of installment.
Moving	by	lifting	it	with	2	persons
Move	the	unit	by	having	one	person	firmly	hold	onto	the	fabric	section	on	the	
underside	of	the	legrest	and	another	person	use	the	groove	on	the	back	cover	of	
the	backrest.
Fabric	section Groove
Place 	
the	controller	and	
power	cord	on	the	seat
Legrest
Back
 	cover
Hold	onto	the	fabric	section	on	
the	underside	of	the	legrest.
Place	your	
fingers	in	
the	groove.
*    You may damage the floor by dropping the unit if you do not hold it correctly.
 
Never carry by the armrest, because it may get damaged.
To	put	the	unit	down	on	the	floor Put the unit down slowly and carefully watch your step.
Put down the legrest by holding it with your hands until it has been set on the floor completely. If you release your hands 
before the legrest is fully extended, the legrest will forcefully return to the initial position.
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English
Using	the	wheels	to	move	the	unit
Move	the	unit	by	holding	onto	the	fabric	section	on	the	underside	of	the	legrest	
and 	

using	the	wheels.
Fabric	section
Roll	the	unit	slowly
Place	the	controller	and	
power	cord	on	the	seat
Place	a	mat	on	the	floor	to	
avoid	damaging	the	floor.Wheels
Lift	it	no	higher	than	
waist	height
Hold	onto	the	fabric	section	on	
the	underside	of	the	legrest
To	put	the	unit	down	on	the	floor
Put the unit down slowly and carefully watch your step.
Put down the legrest by holding it with your hands until it has been set on the floor completely. If you release your hands 
before the legrest is fully extended, the legrest will forcefully return to the initial position.
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How	to	remove	the	armrest
It	is	easier	to	move	with	the	armrest	removed.
1	 Remove	the	attachment	screw	caps.
Insert a flat-head screwdriver into the tab and push it 
up.•3	 Pull	out	the	armrest	upwards	with	both	hands.
2	 Remove	the	attachment	screws.
(See Step 1-2 on page 11.) 
						

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English	Error	display
Contents	of	the	error	will	be	displayed	in	the	remaining	time	display	area	when	
an	error	occurs	during	the	operation.
Time	Remaining	Display
  
For the error “U10”  and  will flash alternately.
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Error	displayContents
For safety reasons, operation will terminate automatically when it cannot detect 
if someone is seated. If this error occurs even if you are seated, sit back all the 
way to the backrest, and operate from the start again.
Operation is terminated because there is a problem with internal 
communication.
Operation is terminated because there is a problem with the massage 
mechanism.
Operation except for the massage mechanism is terminated because there is a 
problem with the reclining mechanism or the raise/lowering mechanism of the 
legrest.
*		
Please	contact	an	authorized	service	center.	
Service
	and	maintenance	will	be	easier	if	the	error	number	is	communicated	when	contacting.
	 Trouble	Shooting
Problem
Cause	and	Remedy
Motor	Noises It sounds and feels like the massage heads are straining to get over wrinkles in the cloth.
There is operational noise of kneading or tapping actions.
There is a creaking noise when the massage heads are in operation.
There is a rattling sound when the massage heads move up or down.
The belt can be heard rotating.
The motor groans when it comes under load.
There is a strange sound when the massage heads move in and out.
There is a noise when I sit down.
There is a noise when the back cushion moves over the armrest when the seat is reclining.
There is a rubbing sound produced by the massage heads rubbing on the seat fabric.
There is a noise of discharging air.
The legrest rattles.
There is a humming sound from the pump.
There is operational noise of valves under the seat.
There is an unstable sound when air escapes during the leg stretch.
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These sounds are perfectly normal and will not have any effect on the operation of the unit. 
						

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English
Problem
Cause	and	Remedy
The	massage	heads	stop	during	operation.
(All	the	displays	and	buttons	on	the	controller	will	flash	and	then	turn	off.)
If excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may stop 
moving. 
If all markings and buttons on the controller start to flash, which is extremely unusual, turn off the power switch, wait for 
appro ximately 10

 seconds and then turn the power switch on again.
If the massage heads stop again, position yourself so that your back is not completely in contact with the backrest. 
[Caution should be e x

ercised particularly when used by persons weighing 221 lbs (100 kg) or more.]
It 	

is	not	possible	to	recline	the	unit.
The	legrest	cannot	be	raised	or	lowered.
(All	the	displays	and	buttons	on	the	controller	will	flash	and	then	turn	off.)
If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit 
will come to a stop.
When all displays and buttons are flashing and the backrest or the legrest has stopped, turn off the power of the unit once, 
tur n 

“on” the power again after approximately 10 seconds, and then operate the unit.
The	massage	heads	do	not	come	up	to	the	shoulder	or	neck.
If your head does not contact the pillow or your back does not contact the backrest, the shoulder position may be detected 
as lower than the actual position during the body scanning. Sit on the seat in the deepest position and put your head on 
the pillo w

, and then repeat the operations again from the start.  (See page 17)
The	height	of	the	left	and	right	massage	heads	is	different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur. There is nothing wrong 
with the unit.
Rec lining

	does	not	take	place	even	though	a	massage	is	started	in	pre-programs.
(The	seat	does	not	automatically	recline.)
Automatic reclining will not activate when the backrest is reclined to flat position more than massage position and legrest is 
in upper position.
The 	

backrest	does	not	return	to	the	upright	position.
If the unit is stopped by automatic shut-off or by pressing the  button, it will not return automatically. 
(To return from the reclined position to the original position, press the 
 button twice.)
The	unit	will	not	operate	at	all. Upper body (neck to lower back) massage
Leg/Sole massage
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The power cord has been disconnected.
  (See page 14)
The power switch on the unit has not been turned on.
An Auto program button or Manual Operation button hasn’t been pressed after pressing 
.
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Sometimes 	
the	power	won’t	turn	on	when	
	is	pressed	again	when	a	massage	has	finished.
Approximately 5 seconds are required for program termination after a massage finishes. Wait at least 5 seconds once all 
movement has stopped before pressing 
.
The	unit	has	been	damaged. 	
Stop using the unit immediately.
The	power	cord	or	power	plug	is	abnormally	hot. 	
Stop using the unit immediately.
 See Caution No. 5 and 13 on page 3.