Panasonic Home Photo Printer KX PX20M Operating Manual

Others
91
Follow the procedures described below. If you are not able to solve the problem, 
contact your dealer.
 Power source
Problem Cause and Remedy Page
The power is not on.•  Are the power cord and AC adaptor connected 
correctly?
⇒ Connect the power cord and AC adaptor correctly.  14
The power is not off.•  Press the POWER button for approximately 1 second. 
The POWER lamp lights up in red. (Standby mode)
•  When the printer is in sleep mode or when the message 
is displayed on the LCD monitor, the...

92
Troubleshooting (continued)
 Printing Printer Printer Camera
Printer PC
Printer
Problem Cause and Remedy Page
The ink cassette 
cannot be inserted.•  When attaching the ink cassette, if it does not catch in 
place when inserted, manually rotate the ink sheet reel 
slightly as described below and try again.
 Make sure that the side of 
the ink cassette with an arrow 
symbol is facing upward.
 Rotate the reel on this side 
approximately 90 degrees in 
the direction of the arrow and 
allow the ink sheet...

Others
93
Problem Cause and Remedy Page
The printer printed 
a different number 
of copies than 
selected.•  Even if the number of copies has been set to each 
image when selecting images, only one copy will be 
printed if “All Images” or “ Index” is selected.
•  When printing using DPOF settings, only the number of 
copies set by DPOF will be printed.34
35
37
• Unsatisfactory 
print quality
• Horizontal lines 
appear across the 
printed image.•  Are you using different paper than that which is...

94
Troubleshooting (continued)
3 Cleaning thermal headsIf photo images are marred by 
horizontal lines and you are not 
able to print high-quality photo 
images, use a commercially 
available cotton swab, 
approximately 15 cm (6″) in length, 
to clean the full length of the 
thermal heads in the ink cassette 
slot.
• Do not clean the thermal heads 
immediately after printing.
•  Disconnect the power cord and 
remove the ink cassette before 
cleaning the thermal heads.
•  Do not insert your fingers in the...

Others
95
Problem Cause and Remedy Page
The message The 
monitor is entering 
sleep mode following 
the set period of 
inactivity. Press any 
button to resume 
operations. is 
shown on the LCD 
monitor and the TV 
screen.•  When Sleep is set to [10min] or [5min], this message 
is displayed if the printer has not been used for the time 
selected. The message is cleared by pressing any 
button.
1 The LCD monitor is automatically turned off 1 
minute after this message is displayed.—
•  Printer does not...

96
Troubleshooting (continued)
Problem Cause and Remedy Page
It takes considerable 
time for the image to 
be displayed.•  It may take some time until the image is displayed, 
depending on the image format or size of the image. 
This is not a malfunction.—
It takes considerable 
time for the initial 
screen to be 
displayed.•  Do you have many images stored on the memory card?
⇒ It may take some time until the image is displayed. 
This is not a malfunction.—
The image is 
distorted.•  Is the printer...

Others
97
Problem Cause and Remedy Page
The printed image 
has poor tone 
balance.•  You can adjust the image quality on the [Image 
Adjustment] tab of the printer driver4.—
•  The printed image 
is too bright.
•  There is too much 
image noise in the 
dark areas of the 
printed image.•  Changing [Auto Mode] setting to [OFF] on the [Image 
Adjustment] tab of the printer driver
4 may improve 
these problems.—
A message 
indicating “The 
USB port cannot be 
located” is displayed 
on the computer.•  Have...

98
Message Display
  Paper cassette and ink cassette related messages
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Lit (Red)1
1  Sometimes the PRINT lamp blinks or lights up during printing.
• Messages
Message Remedy Page
Load a new ink 
cassette.
Ink Cassette: xx
2
(U02/U03/U04)•  Replace with a new ink cassette as ink has run out. 20
Load the ink 
cassette.
Ink Cassette: xx
2
(U12/U13/U14)•  Insert an ink cassette that matches the ink cassette 
shown in the message.20
Load...

Others
99
  Paper size error/Paper jam
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Blink (Red)
• Messages
Message Remedy Page
Paper is jammed. 
Check the paper and 
the paper cassette.
(U2E/U28)•  Remove the jammed paper. 88
Paper has been 
ejected behind the 
printer. Check the 
paper and the paper 
cassette.
(UBA/UBB/UBC/
UBD/UBE/U62/U63/
UB0/UB1/UB2/UB9)•  Paper is ejected from the front panel or rear panel of the 
printer. (Sometimes paper may be ejected from both.)...

100
Message Display (continued)
 Others
• LED indicators: No special indication.
• Messages
Message Remedy Page
Maximum number of 
copies exceeded.
Print after this job.•  Up to 99 copies can be printed at once. Perform the print 
operation again after current print job is finished.
•  Up to 10 copies can be printed at once when printing 
a calendar or composite image. Perform the print 
operation after the current print job is finished.32
67
74
Maximum number of 
copies exceeded.
Select the first 
image...