Panasonic Home Photo Printer KX PX20M Operating Manual

							Others
91
Follow the procedures described below. If you are not able to solve the problem, 
contact your dealer.
 Power source
Problem Cause and Remedy Page
The power is not on.•  Are the power cord and AC adaptor connected 
correctly?
⇒ Connect the power cord and AC adaptor correctly.  14
The power is not off.•  Press the POWER button for approximately 1 second. 
The POWER lamp lights up in red. (Standby mode)
•  When the printer is in sleep mode or when the message 
is displayed on the LCD monitor, the power is not turned 
off, even if the POWER button has been pressed.
⇒ Now that sleep mode is off, press the POWER button 
again for approximately 1 second. Once the message 
is displayed, press the POWER button once more 
for approximately 1 second after dealing with the 
message.25
52
 LCD monitor
Problem Cause and Remedy Page
The LCD monitor is 
turned off although 
the printer is turned 
on.•  When Sleep is set to [10min] or [5min], the LCD 
monitor is automatically turned off if the printer has not 
been used for the time selected.
⇒ Press any button to resume operations.
152
Some pixels are 
inactive or always lit 
on the LCD monitor.•  This is not a malfunction. These pixels do not affect 
printing.11
Noise appears on 
the LCD monitor.•  In dark places, noise may appear to maintain the 
brightness of the LCD monitor. This does not affect 
printing.—
1  To resume with the POWER button, press the POWER button for approximately 1 second.
Troubleshooting
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Troubleshooting (continued)
 Printing Printer Printer Camera
Printer PC
Printer
Problem Cause and Remedy Page
The ink cassette 
cannot be inserted.•  When attaching the ink cassette, if it does not catch in 
place when inserted, manually rotate the ink sheet reel 
slightly as described below and try again.
 Make sure that the side of 
the ink cassette with an arrow 
symbol is facing upward.
 Rotate the reel on this side 
approximately 90 degrees in 
the direction of the arrow and 
allow the ink sheet to slacken 
slightly. Ink sheet
 Rotate the reel on the other side in the direction of 
the arrow to take up the slack of the ink sheet.
—
•  Not able to print.
•  Blank paper comes 
out.•  Have you inserted the ink cassette as far as it will go?
⇒ Insert the ink cassette all the way in.
•  Does the ink sheet have slack?
⇒ Flatten out the ink sheet.
•  Have you inserted the paper cassette as far as it will go?
⇒ Insert the paper cassette all the way in.
•  Does the size of paper and ink cassette match?
⇒ Make sure that the paper and ink cassette sizes 
match.
•  Have you been printing continuously or printing when 
the room temperature is high?
⇒ Printing operations may temporarily halt in order 
to keep the internal temperature of the printer from 
rising. The PRINT lamp will change to lit status at this 
time. This is not a malfunction. Please wait until the 
internal temperature of the printer goes down.
•  Has the ink in the ink cassette run out?
⇒ Replace the ink cassette.20
20
19
16
10
90
20
Printing time is 
unusually long.•  Printing will require additional time when printing more 
than 2 sheets in succession or when the surrounding 
temperature is high.10
There is a noise 
during printing.•  The printer makes noise when the ink and paper are 
being fed out during printing. This is normal.—
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Problem Cause and Remedy Page
The printer printed 
a different number 
of copies than 
selected.•  Even if the number of copies has been set to each 
image when selecting images, only one copy will be 
printed if “All Images” or “ Index” is selected.
•  When printing using DPOF settings, only the number of 
copies set by DPOF will be printed.34
35
37
• Unsatisfactory 
print quality
• Horizontal lines 
appear across the 
printed image.•  Are you using different paper than that which is 
indicated?
⇒ Insert the paper exclusive for this printer.
•  Does the ink sheet have slack?
⇒ Flatten out the ink sheet.
•  Have you inserted the paper with the wrong side facing 
up?
⇒ Make sure that you insert the paper with the print side 
(glossy surface) facing up.
•  Print quality may be poor if there is condensation
2 due 
to a difference in temperatures.
⇒ Wait for approximately 2 hours from the time the 
printer’s power was turned on before attempting to 
resume printing.
•  Are the thermal heads dirty?
⇒ Clean the thermal heads
3.16
20
18
93
94
• Paper jams occur 
frequently.
• Paper does not 
feed.•  Have you loaded more than 18 sheets of paper (or 
more than 20 sheets of wide size paper) in the paper 
cassette?
⇒ Reduce the number of sheets.
•  Have you inserted curled paper?
⇒ Do not use curled paper.
•  Is the feeding stop adjusted according to the paper size 
you want to use?
⇒ Adjust the feeding stop.18
—
18
Part of the printed 
image is cut off.•  Have you used application software to enlarge the 
image beyond the printing range of this printer?
⇒ Reduce the image size so that it fits within the 
printer’s printing range.
•  Is [Borders] of the digital camera or printer driver
4 set 
to [OFF]?
⇒ Select [ON] under [Borders]. —
—
There is an 
unexpected margin 
on the printed 
images.•  Is [Borders] of the digital camera or printer driver
4 set 
to [ON]?
⇒ Select [OFF] under [Borders].—
2 CondensationWater droplets will form after a bottle has been removed from a refrigerator during the 
summer season or in a warm environment. This formation of water droplets is called 
condensation. Condensation that forms on printed paper and the printer roller and that has 
not yet dried may cause smudging on the printed image.
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Troubleshooting (continued)
3 Cleaning thermal headsIf photo images are marred by 
horizontal lines and you are not 
able to print high-quality photo 
images, use a commercially 
available cotton swab, 
approximately 15 cm (6″) in length, 
to clean the full length of the 
thermal heads in the ink cassette 
slot.
• Do not clean the thermal heads 
immediately after printing.
•  Disconnect the power cord and 
remove the ink cassette before 
cleaning the thermal heads.
•  Do not insert your fingers in the 
ink cassette slot while cleaning 
the thermal heads as this may 
lead to injury.
4 Printer driverFor operation details, see the help on the supplied CD-ROM.
 Printing Printer Printer
Problem Cause and Remedy Page
The display areas on 
the LCD monitor and 
the TV screen are 
different.•  With some TV models, the display area is smaller so 
the top and bottom or left and right of the image may 
appear cut off when the image is displayed. This is not a 
malfunction.—
The brightness and 
color tones of the 
preview image on 
the LCD monitor and 
the TV screen are 
different from the 
ones of the printed 
pictures.•  The preview image is not exact print image, just for your 
reference. Therefore, there may be some differences in 
the quality of the image on the LCD and/or TV and the 
printed image. This is not a malfunction.—
Cannot stop printing 
job by pressing and 
holding the RETURN 
button.•  You cannot stop printing job by pressing and holding the 
RETURN button while the message is displayed. Retry 
after the message is disappeared.33
  Thermal heads
Bottom of the printer
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Problem Cause and Remedy Page
The message The 
monitor is entering 
sleep mode following 
the set period of 
inactivity. Press any 
button to resume 
operations. is 
shown on the LCD 
monitor and the TV 
screen.•  When Sleep is set to [10min] or [5min], this message 
is displayed if the printer has not been used for the time 
selected. The message is cleared by pressing any 
button.
1 The LCD monitor is automatically turned off 1 
minute after this message is displayed.—
•  Printer does not 
operate when the 
button is pressed.
•  The menu is not 
displayed even 
when the MENU 
button is pressed.•  Has the printer unit become hot?
⇒ If the inside of the unit becomes hot, buttons may 
stop functioning and the printer may stop midway 
through printing. If this happens, the PRINT lamp will 
light. This is not a malfunction. Please wait for the 
temperature to go down.10
90
No image is 
displayed.•  Have you inserted the memory card correctly?
⇒ Insert the memory card correctly.
•  Have you inserted a memory card that is not compatible 
with this printer?
⇒ Check that the format of the memory card is 
compatible with the printer.24
103
The image on the 
TV is not displayed 
clearly.•  Are the printer and the TV connected correctly?
⇒ Connect the printer and the TV correctly. 80
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Troubleshooting (continued)
Problem Cause and Remedy Page
It takes considerable 
time for the image to 
be displayed.•  It may take some time until the image is displayed, 
depending on the image format or size of the image. 
This is not a malfunction.—
It takes considerable 
time for the initial 
screen to be 
displayed.•  Do you have many images stored on the memory card?
⇒ It may take some time until the image is displayed. 
This is not a malfunction.—
The image is 
distorted.•  Is the printer located close to any devices that may be 
emitting electric waves or magnetic waves?
⇒ Make sure the printer is not set close to any game 
devices, stereo speakers or large format monitors, 
etc.10
The remote control 
does not work.•  Are there any obstacles between the printer and the 
remote control?
⇒ Remove any obstacles that may be in the way.
•  Are you pointing the remote control at the remote control 
receiver on the printer?
⇒ Make sure that you are aiming the remote control at 
the printer’s remote control receiver.
•  Is the battery used up?
⇒ Replace the battery with new one.15
15
14
 Printing PC
Printer
Problem Cause and Remedy Page
•  Don’t know how to 
stop the printing 
process when 
printing from a 
computer.
• Printing has 
started after 
starting the 
computer.•  Click [Cancel Printing] on the status monitor.
• Select [Start] → [Printers and Faxes] (or [Start] → 
[Settings] → [Printers]) and then double-click the icon 
for this printer. Then select [Printer] → [Cancel All 
Documents] (or [Purge Print Documents]).86
—
• Cannot start 
printing from the 
computer.
•  ERROR lamp on 
the printer is lit 
or blinking when 
printing from the 
computer.•  Check the information displayed on the status monitor. 86
98
99
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Problem Cause and Remedy Page
The printed image 
has poor tone 
balance.•  You can adjust the image quality on the [Image 
Adjustment] tab of the printer driver4.—
•  The printed image 
is too bright.
•  There is too much 
image noise in the 
dark areas of the 
printed image.•  Changing [Auto Mode] setting to [OFF] on the [Image 
Adjustment] tab of the printer driver
4 may improve 
these problems.—
A message 
indicating “The 
USB port cannot be 
located” is displayed 
on the computer.•  Have you connect the printer to USB port that supports 
printers?
⇒ USB ports are displayed as [USB001] and [USB002]. 
Check the USB port configuration.
Checking method• For Windows XP
Select [Start] → [Control Panel] → [Printers and 
Other Hardware] → [Printers and Faxes] and open 
[Properties] window for this printer. Select USB ports 
on [Ports] tab.
• For Windows 2000
Select [Start] → [Settings] → [Printers] and open 
[Properties] window for this printer. Select USB ports 
on [Ports] tab.
•  For Windows 98 SE/Me
Select [Start] → [Settings] → [Printers] and open 
[Properties] window for this printer. Select USB ports 
on [Print to the following port] on [Details] tab.—
4 Printer driverFor operation details, see the help on the supplied CD-ROM.
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Message Display
  Paper cassette and ink cassette related messages
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Lit (Red)1
1  Sometimes the PRINT lamp blinks or lights up during printing.
• Messages
Message Remedy Page
Load a new ink 
cassette.
Ink Cassette: xx
2
(U02/U03/U04)•  Replace with a new ink cassette as ink has run out. 20
Load the ink 
cassette.
Ink Cassette: xx
2
(U12/U13/U14)•  Insert an ink cassette that matches the ink cassette 
shown in the message.20
Load paper.
Paper Size: xx
2
(UA0/UA1/UA2)•  Load the paper of the size shown in the message into 
the paper cassette.18
Load the paper 
cassette.
Paper Size: xx
2
(UA3/UA4/UA5)•  Insert the paper cassette of the size shown in the 
message.19
Incorrect ink 
cassette size.
Ink Cassette: xx
2
(U43/U44/U45)•  Insert the ink cassette of correct size. 16
2  P or W will appear in place of xx. (P: Postcard size, W: Wide size)
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  Paper size error/Paper jam
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Blink (Red)
• Messages
Message Remedy Page
Paper is jammed. 
Check the paper and 
the paper cassette.
(U2E/U28)•  Remove the jammed paper. 88
Paper has been 
ejected behind the 
printer. Check the 
paper and the paper 
cassette.
(UBA/UBB/UBC/
UBD/UBE/U62/U63/
UB0/UB1/UB2/UB9)•  Paper is ejected from the front panel or rear panel of the 
printer. (Sometimes paper may be ejected from both.) 
Remove the paper. Then, remove the paper cassette 
once and re-insert.
•  Make sure that the paper and ink cassette sizes match.—
Check the paper and 
the paper cassette.
(UB3 - UB8)18
 Internal error
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Blink (Red) Blink (Red)
• Messages
Message Remedy Page
An error has 
occurred.
Unplug/replug the 
power cord, then 
repower the unit. 
(Fxx
3)•  An internal hardware error has occurred. Unplug the AC 
adaptor from the power supply once, reconnect, and turn 
the unit on again. If the error has not cleared, please 
consult your dealer.—
3  Numbers and/or letters will appear in place of xx.
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Message Display (continued)
 Others
• LED indicators: No special indication.
• Messages
Message Remedy Page
Maximum number of 
copies exceeded.
Print after this job.•  Up to 99 copies can be printed at once. Perform the print 
operation again after current print job is finished.
•  Up to 10 copies can be printed at once when printing 
a calendar or composite image. Perform the print 
operation after the current print job is finished.32
67
74
Maximum number of 
copies exceeded.
Select the first 
image to print.
Print xx photos.
 A number (1 to 99) 
will appears in 
place of xx.•  Up to 99 copies can be printed at once. Select the print 
(select) start image. Images beginning from the selected 
one up to the 99th will be printed (selected).
•  When you print an index
Up to 10 copies can be printed at once. Select the print 
start image. Images beginning from the selected one up 
to the 250th (300th for wide size paper) will be printed.34
35
Maximum number of 
copies exceeded.
Select the first 
image to print.
xx images selected.
 A number (1 to 99) 
will appears in 
place of xx. 58
Print all images after 
the current print job.•  The operations print all images, print index, DPOF 
print, and select all images cannot be executed during 
printing. Retry the desired operation after the current 
print job is finished.34
Print the index after 
the current print job.35
Print the DPOF job 
after the current 
print job.37
Select all images 
after the current 
print job.58
•  Unable to display 
or print this image. 
(U3C)
•  Unable to print. 
Cancelling the 
print job from 
the SD card or 
Multimedia card. 
(U3E)•  The image you attempted to print has an unsupported 
format or is broken.
•  Blank paper may come out instead of printed images.103
—
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