Panasonic Home Photo Printer KX PX10 Operating Manual

							91
Others
If a Paper Jam Occurs
The error message “Paper is jammed.” is displayed on the TV screen or status monitor of the 
computer screen.
1
Turn off the printer’s power once 
and turn it back on again with 
both the paper cassette and ink 
cassette still inserted.
•  Jammed paper will be ejected from the 
front panel 
 or the rear panel . (Paper 
may be ejected from both the front panel 
 and the rear panel .)
Opening for removing paper jams Front panel 
Rear panel 
2
Remove the paper from the front 
panel
 or rear panel .
3
Remove the ink cassette to 
verify that there is no more 
paper lodged inside the printer.
4
Replace the ink cassette.
Continued on next page 
						

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If a Paper Jam Occurs (continued)
Important
If the paper has stopped moving and no error message appears, wait for a while, leaving the 
paper as it is.
Note
When printing from a computer, printing sometimes continues after jammed paper is removed.
  If paper is not ejected
1
Turn off the power and 
remove the paper cassette.
Paper jam removal lever
2
Remove the paper from either 
the front panel 
 or the rear 
panel
 while pressing down 
on the paper jam removal 
lever. 
						

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Others
LED Indicators
The operational and error status of the printer is displayed using a combination of lit and 
blinking LED indicators. Messages can be displayed on TV screen and the status monitor of 
the computer screen (
 p. 100).
  When operations are normal
Status POWER lamp ERROR lamp ACCESS lamp PRINT lamp
Power is off 
(Standby mode)
Lit (Red)
Power is on
Lit (Green)
Loading image
Lit (Green)
Lit/Blink (Green)
Printing
Lit (Green)
Blink (Green)
Waiting to 
print
1(when
temperature is too 
high or too low)
Lit (Green)Lit (Green)
1  When temperature is too high or too low, the printer will temporarily enter Waiting mode
(
 p. 10).
  When an error occurs (For details, refer to page 100.)
Status POWER lamp ERROR lamp ACCESS lamp PRINT lamp
Paper/ink error
Lit (Green)Lit (Red)
2
Paper jam
Lit (Green)
Blink (Red)
Internal printer 
error
Blink (Red)Blink (Red)
2  Sometimes the PRINT lamp blinks or lights up during printing. 
						

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Follow the procedures described below. If you are not able to solve the problem, contact your 
dealer.
 Power source
Problem Cause and Remedy Page
The power is not on.•  Are the power cord and AC adaptor connected 
correctly?
Ÿ Connect the power cord and AC adaptor correctly.  15
  Printing (with TV, digital camera or computer)
Problem Cause and Remedy Page
The ink cassette 
cannot be inserted.•  When attaching the ink cassette, if it does not catch in 
place when inserted, manually rotate the ink sheet reel 
slightly as described below and try again.
Make sure that the side of 
the ink cassette with an arrow 
symbol is facing upward.
Rotate the reel on this side 
about 90 degrees in the 
direction of the arrow and 
allow the ink sheet to slacken 
slightly. Ink sheet
Rotate the reel on the other side in the direction 
of the arrow to take up the slack of the ink sheet.
—
•  Not able to print.
•  Blank paper comes 
out.•  Have you inserted the ink cassette as far as it will go?
Ÿ Insert the ink cassette all the way in.
•  Does the ink sheet have slack?
Ÿ Flatten out the ink sheet.
•  Have you inserted the paper cassette as far as it will go?
Ÿ Insert the paper cassette all the way in.
•  Does the size of paper cassette and ink cassette match?
Ÿ Make sure that the paper cassette and ink cassette 
sizes match.
•  Have you been printing continuously or printing when 
the room temperature is high?
Ÿ Printing operations may temporarily halt in order 
to keep the internal temperature of the printer from 
rising. The PRINT lamp will change to lit status at this 
time. This is not a malfunction. Please wait until the 
internal temperature of the printer goes down.
•  Has the ink in the ink cassette run out?
Ÿ Replace the ink cassette.22
22
21
18
10
93
22
Troubleshooting 
						

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Others
Problem Cause and Remedy Page
Printing time is 
unusually long.•  Printing will require additional time when printing more 
than 2 sheets in succession or when the printer’s 
internal temperature is excessively high.10
There is a noise 
during printing.•  The printer makes noise when the ink and paper are 
being fed out during printing. This is normal.—
The printer printed 
a different number 
of copies than 
selected.•  When printing using DPOF settings, only the number of 
copies set by DPOF will be printed.
•  Even if the number of copies has been set to each 
image when selecting images, only one copy will be 
printed if “All Images” or “ Index” is selected.40
36
38
• Unsatisfactory 
print quality
• Horizontal lines 
appear across the 
printed image.•  Are you using different paper than that which is 
indicated?
Ÿ Insert the paper exclusive for this printer.
•  Does the ink sheet have slack?
Ÿ Flatten out the ink sheet.
•  Have you inserted the paper with the wrong side facing 
up?
Ÿ Make sure that you insert the paper with the print side 
(glossy surface) facing up.
•  Print quality may be poor if there is condensation
1 due 
to a difference in temperatures.
Ÿ Wait for approximately 2 hours from the time the 
printer’s power was turned on before attempting to 
resume printing.
•  Are the thermal heads dirty?
Ÿ Clean the thermal heads
2.18
22
20
96
96
• Paper jams occur 
frequently.
• Paper does not 
feed.•  Have you loaded more than 18 sheets of paper (or 
more than 20 sheets of wide size paper) in the paper 
cassette?
Ÿ Reduce the number of sheets.
•  Have you inserted curled paper?
Ÿ Do not use curled paper.20
—
Continued on next page 
						

							96
Troubleshooting (continued)
Problem Cause and Remedy Page
Part of the printed 
image is cut off.•  Have you used application software to enlarge the 
image beyond the printing range of this printer?
Ÿ Reduce the image size so that it fits within the 
printer’s printing range.
•  Is [Borders] of the digital camera or printer driver
3 set 
to [Off]?
Ÿ Select [On] under [Borders]. —
—
There is an 
unexpected margin 
on the printed 
images.•  Is [Borders] of the digital camera or printer driver
3 set 
to [On]?
Ÿ Select [Off] under [Borders].—
1 Condensation
Water droplets will form after a bottle has been removed from a refrigerator during the 
summer season or in a warm environment. This formation of water droplets is called 
condensation. Condensation that forms on printed paper and the printer roller and that has 
not yet dried may cause smudging on the printed image.
2 Cleaning thermal heads
If photo images are marred by 
horizontal lines and you are not able 
to print high-quality photo images, 
use a commercially available cotton 
swab, approximately 6
Ž (15 cm) in 
length, to clean the full length of the 
thermal heads in the ink cassette 
slot.
•Do not clean the thermal heads 
immediately after printing.
•  Disconnect the power cord and 
remove the ink cassette before 
cleaning the thermal heads.
•  Do not insert your fingers in the 
ink cassette slot while cleaning 
the thermal heads as this may 
lead to injury.
3 Printer driver
For operation details, see the help on the supplied CD-ROM.
Thermal heads
Bottom of the printer 
						

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Others
  Printing (with TV)
Problem Cause and Remedy Page
•  Printer does not 
operate when the 
button is pressed.
•  The menu is not 
displayed even 
when the MENU 
button is pressed.•  Has the printer unit become hot?
Ÿ If the inside of the unit becomes hot, buttons may 
stop functioning and the printer may stop midway 
through printing. If this happens, the PRINT lamp will 
light. This is not a malfunction. Please wait for the 
temperature to go down.10
93
No image is 
displayed.•  Have you inserted the memory card correctly?
Ÿ Insert the memory card correctly.
•  Have you inserted a memory card that is not compatible 
with this printer?
Ÿ Check that the format of the memory card is 
compatible with the printer.
•  Is the video format incorrect?
Ÿ Change the video format as follows.29
104
—
• Changing the video format
The video format varies depending on the country or region. Follow the procedure below to 
change the video format.
POWER OK
DISPLAY
  Turn off the printer.
  Turn on the printer while holding down  (DISPLAY) and  (OK).
• Release the  (POWER) button when the printer turns on, but be sure to continue holding 
 (DISPLAY) and  (OK) until the image appears.
Continued on next page 
						

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Problem Cause and Remedy Page
It takes considerable 
time for the image to 
be displayed.•  It may take some time until the image is displayed, 
depending on the image format or size of the image. 
This is not a malfunction.—
It takes considerable 
time for the initial 
screen to be 
displayed.•  Do you have many images stored on the memory card?
Ÿ It may take some time until the image is displayed. 
This is not a malfunction.—
The image is 
distorted.•  Is the printer located close to any devices that may be 
emitting electric waves or magnetic waves?
Ÿ Make sure the printer is not set close to any game 
devices, stereo speakers or large format monitors, 
etc.10
The remote control 
does not work.•  Are there any obstacles between the printer and the 
remote control?
Ÿ Remove any obstacles that may be in the way.
•  Are you pointing the remote control at the remote control 
receiver on the printer?
Ÿ Make sure that you are aiming the remote control at 
the printer’s remote control receiver.
•  Is the battery used up?
Ÿ Replace the battery with new one.17
17
16
  Printing (with a computer)
Problem Cause and Remedy Page
•  Don’t know how to 
stop the printing 
process when 
printing from a 
computer.
•  Printing has started 
after starting the 
computer.
•  Click [Cancel Printing] on the status monitor.
• Select [Start] 
: [Printers and Faxes] (or [Start] 
:
[Settings]
: [Printers]) and then double-click the icon 
for this printer. Then select [Printer] 
: [Cancel All 
Documents] (or [Purge Print Documents]).89
—
• Cannot start 
printing from the 
computer.
•  ERROR lamp on 
the printer is lit 
or blinking when 
printing from the 
computer.•  Check the information displayed on the status monitor. 89
100
101
Troubleshooting (continued) 
						

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Others
Problem Cause and Remedy Page
The printed image 
has poor tone 
balance.•  You can adjust the image quality on the [Image 
Adjustment] tab of the printer driver
4.—
•  The printed image 
is too bright.
•  There is too much 
image noise in the 
dark areas of the 
printed image.•  Changing [Auto Mode] setting to [Off] on the [Image 
Adjustment] tab of the printer driver
4 may improve 
these problems.—
A message 
indicating “The 
USB port cannot be 
located” is displayed 
on the computer.•  Have you connect the printer to USB port that supports 
printers?
Ÿ USB ports are displayed as [USB001] and [USB002]. 
Check the USB port configuration.
Checking method
• For Windows XP
Select [Start] 
: [Control Panel] 
: [Printers and 
Other Hardware] 
: [Printers and Faxes] and open 
[Properties] window for this printer. Select USB ports 
on [Ports] tab.
• For Windows 2000
Select [Start] 
: [Settings] 
: [Printers] and open 
[Properties] window for this printer. Select USB ports 
on [Ports] tab.
•  For Windows 98 SE/Me
Select [Start] 
: [Settings] 
: [Printers] and open 
[Properties] window for this printer. Select USB ports 
on [Print to the following port] on [Details] tab.—
4 Printer driver
For operation details, see the help on the supplied CD-ROM. 
						

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Message Display
  Paper cassette and ink cassette related messages
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Lit (Red)1
1  Sometimes the PRINT lamp blinks or lights up during printing.
• Messages
Message Remedy Page
Load a new ink cassette.
(U02/U03/U04)•  Replace with a new ink cassette as ink has run out. 22
Load the ink cassette.
(U10/U12/U13/U14/U1A/
U1B/U1C)•  Insert the ink cassette. 22
Load paper.
(UA0/UA1/UA2)•  Load paper into the paper cassette. 20
Load the paper cassette.
(U27/UA3/UA4/UA5/UAD/
UAE/UAF)•  Insert the paper cassette with paper. 20
Incorrect ink cassette 
size.
(U43/U44/U45)•  Insert the ink cassette of correct size. 18
Incorrect paper cassette 
size.
(UAA/UAB/UAC)•  Insert the paper cassette of correct size. 18
Paper cassette and ink 
cassette sizes do not 
match.
(U19)•  Insert an ink cassette and paper cassette of the 
same size.18