Panasonic Home Communication System Cordless Video Camera Handset Kx-tha12, Kx-tha17 2line Operating Instructions

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp61
Title errorLThe title for the image is not entered or the title you 
entered is already used for another image. Enter the 
title for that image only.
LThe title for the customized ring is not entered or the title 
you entered is already used for another customized 
ring. Enter the title for that customized ring only.
Display messageCause & solution
THA12_THA17.book  Page 61  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
62For assistance, please visit http://www.panasonic.com/phonehelp
Troubleshooting
General use
Programmable settings
ProblemCause & solution
The unit does not work.LMake sure that the battery is installed correctly and fully 
charged (page 10).
LCheck the connections (page 10).
LThe handset has not been registered to the base unit. 
Register the handset (page 18).
“Recharge battery” is 
displayed and I cannot 
perform the following 
operations:
– taking a picture with the 
handset camera
– erasing images or 
editing a title while 
viewing the stored 
images
– taking a picture during 
a video call or video 
monitor
– recording or erasing a 
customized ringer
– editing a title for a 
customized ringer
– copying MULTI TALK V 
USB Utility settings 
(songs, images, 
phonebook items, 
programmble settings, 
etc.) from your 
computerLThe battery power is low. Fully charge the battery (page 
11) and try again.
The handset display is 
blank.LKX-THA17 only:
Disconnect the A/V out cable from the handset.
ProblemCause & solution
I cannot program items.LWhile another user is listening to messages or the 
answering system is answering a call, you cannot 
program. Try again later.
THA12_THA17.book  Page 62  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp63
Making/answering calls, intercomWhile programming, the 
handset starts to ring.LA call is being received. Answer the call and start again 
after hanging up.
ProblemCause & solution
Static is heard, sound 
cuts in and out. 
Interference from other 
electrical units.LMove the handset and the base unit away from other 
electrical appliances (microwave, wireless LAN 
appliance, etc.).
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn on the clarity booster feature (page 22).
The handset does not 
ring.LThe ringer volume is turned off. Adjust it (page 43, 54).
I cannot make a call.LThe dialing mode may be set incorrectly. Change the 
setting (page 48).
LThe base unit (including answering system) or another 
handset is in use. Try again later.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly. Dial the 
number manually.
I cannot have a 
conversation using the 
headset.LMake sure that a Panasonic optional headset is 
connected properly (page 58).
LIf “SP-phone” is displayed on the handset, press {C} 
to switch to the headset.
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the 
handset or base unit.LThe called handset is too far from the base unit.
LThe called unit is in use. Try again later.
I cannot turn the clarity 
booster feature on.LThe resources available for wireless communication 
(making or answering calls with another handset, 
monitoring camera images from a computer, etc.) are 
limited. Wait for the other user to end the operation and 
try again.
The interrupt tones sound 
while I am on an outside 
call or on an intercom call 
or monitoring a room.LA call is being received. Press {OFF} to end the call or 
stop monitoring, then answer the call.
ProblemCause & solution
THA12_THA17.book  Page 63  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
64For assistance, please visit http://www.panasonic.com/phonehelp
Phonebook
Caller ID
ProblemCause & solution
Copying stopped with an 
item displayed.LThe destination handset may have lost communication 
with the base unit, or the destination unit user may have 
pressed {C} or {s} on the handset or {SP-PHONE} 
on the base unit.
The displayed phonebook item was not copied to the 
unit. Press {OFF} on the handset. Confirm that the 
destination unit is not in use and try again.
ProblemCause & solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
LThe name display service may not be available in some 
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 27).
LIf a call is being transferred to you, the caller information 
is not displayed.
The handset does not 
announce the displayed 
caller names.LThe handset’s ringer volume is turned off. Adjust it 
(page 43).
LThe Talking Caller ID feature is turned off. Turn it on 
(page 47).
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 47).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
I cannot dial the phone 
number edited in the 
caller list.LThe phone number you dialed might have an incorrect 
edited pattern (for example, the long distance “1” or the 
area code is missing). Edit the phone number with 
another pattern (page 29).
The 2nd caller’s 
information is not 
displayed during an 
outside call.LIn order to use Caller ID, Call Waiting, or Call Waiting 
Caller ID (CWID), you must first contact your telephone 
company and subscribe to the desired service.
After subscribing, you may need to contact your 
telephone company again to activate this specific 
service, even if you already subscribed to both Caller ID 
and Call Waiting with Caller ID services (CWID).
THA12_THA17.book  Page 64  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp65
Video phone
Video monitor
ProblemCause & solution
I cannot have a video call.LDepending on the compatibility of the other party’s 
video phone, you may not be able to have a video call 
with that person. The other party needs a compatible 
Panasonic unit (KX-THA12/KX-THA16/KX-THA17) 
with the base unit (KX-TH102) or ITU-T H.324 
compatible device to have a video call. Your handset 
works with most videophone devices that meet the ITU-
T H.324.
LIf the base unit is connected to a VoIP-TA (Voice over 
Internet Protocol - Telephony Adaptor), you may not be 
able to have a video call.
LVideo phone feature is not permitted on the other 
party’s unit.
LAnother user is accessing the Internet using a dial up 
network. Wait until another user to end the operation 
and try again.
LAnother handset user is on a video call with an outside 
party. Wait until another handset user to end the call 
and try again.
LYou cannot have a video call during a cellular call.
The interrupt tone is 
heard during a video call.LA call is being received. Press {OFF} to end the 1st call, 
then answer the 2nd call.
ProblemCause & solution
The image is faint.LThe camera lens is dirty. Clean it with a soft dry cloth.
The image sent from 
another compatible 
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17) is 
poor.LAdjust the display sharpness or brightness setting 
(page 40).
LThe place where the destination unit is located is dark. 
Improve lighting.
The image sent from 
another compatible 
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17) is 
dark and difficult to see.LAdjust the display brightness setting (page 40).
LThere is a strong sunlight or a backlight in the place 
where the destination unit is located. Try shading the 
camera’s location.
THA12_THA17.book  Page 65  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
66For assistance, please visit http://www.panasonic.com/phonehelp
A/V output (KX-THA17 only) 
Answering system
Battery rechargeI cannot connect to 
another compatible 
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17), the 
image distorts, or the 
image is slow.LThe destination unit has lost communications with the 
base unit. Move the destination unit closer to the base 
unit, and try again.
LThere is an obstacle such as concrete wall. Move the 
destination unit to the place without an obstacle.
LA microwave or wireless LAN appliance is in use. Move 
the destination unit closer to the base unit or use the 
destination unit away from those appliances, and try 
again.
ProblemCause & solution
I cannot view the image 
on the TV.LMake sure that the TV is set to the correct AUDIO/
VIDEO IN channel.
I cannot view the other 
party’s image and the 
handset displays my live 
video instead.LAn error occurred at the start or during a video call using 
the A/V out cable on your end, and the other party’s still 
image could not be properly displayed. Ask the other 
party to send the still image again.
ProblemCause & solution
I cannot operate the 
answering system.LAnother user is operating the answering system.
LIf other users are talking on a conference call, you 
cannot operate the answering system. Try again later.
ProblemCause & solution
I charged the battery fully, 
but 3 continues to 
flash, or 4 is 
displayed.LThe battery may need to be replaced with a new one 
(page 12).
The handset display is 
blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 11).
ProblemCause & solution
THA12_THA17.book  Page 66  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp67
FCC and other information
This equipment is hearing aid compatible 
as defined by the FCC in 47 CFR Section 
68.316.
When you hold the phone to your ear, 
noise might be heard in your Hearing Aid. 
Some Hearing Aids are not adequately 
shielded from external RF (radio 
frequency) energy. If noise occurs, use 
an optional headset accessory or the 
speakerphone option (if applicable) when 
using this phone. Consult with your 
audiologist or Hearing Aid manufacturer 
about the availability of Hearing Aids 
which provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain 
to the dispatcher the reason for the 
call.
2) Perform such activities in the off-peak 
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void the 
user’s authority to operate this device.
NOTE:
This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference in 
a residential installation. This equipment 
generates, uses, and can radiate radio 
frequency energy and, if not installed and 
used in accordance with the instructions, 
may cause harmful interference to radio 
communications. However, there is no 
guarantee that interference will not occur 
in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet 
on a circuit different from that to which 
the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
THA12_THA17.book  Page 67  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
68For assistance, please visit http://www.panasonic.com/phonehelp
CAUTION:
Installation
LDo not touch the plug with wet hands.
LThe AC adaptor is used as the main 
disconnect device. Ensure that the AC 
outlet is installed near the product and is 
easily accessible.
Battery
To reduce the risk of fire or injury to 
persons, read and follow these 
instructions.
LUse only the battery(ies) specified.
LDo not dispose of the battery(ies) in a 
fire. They may explode. Check with local 
waste management codes for special 
disposal instructions.
LDo not open or mutilate the battery(ies). 
Released electrolyte is corrosive and 
may cause burns or injury to the eyes or 
skin. The electrolyte may be toxic if 
swallowed.
LExercise care when handling the 
battery(ies). Do not allow conductive 
materials such as rings, bracelets or 
keys to touch the battery(ies), otherwise 
a short circuit may cause the battery(ies) and/or the conductive material to 
overheat and cause burns.
LCharge the battery(ies) provided, or 
identified for use with the product only, in 
accordance with the instructions and 
limitations specified in this manual.
WARNING:
LTo prevent the risk of fire or electrical 
shock, do not expose the product to rain 
or any type of moisture.
LUnplug the product from power outlets if 
it emits smoke, an abnormal smell, or 
makes an unusual noise. These 
conditions can cause fire or electric 
shock. Confirm that smoke has stopped 
and contact the Panasonic Call Center 
at 1-800-211-PANA (1-800-211-7262).
Medical
LConsult the manufacturer of any 
personal medical devices, such as 
pacemakers or hearing aids, to 
determine if they are adequately 
shielded from external RF (radio 
frequency) energy. (The product 
operates in the frequency range of 2.402 
GHz to 2.48 GHz, and the power output 
is 125 mW (max.).) Do not use the 
product in health care facilities if any 
regulations posted in the area instruct 
you not to do so. Hospitals or health care 
facilities may be using equipment that 
could be sensitive to external RF (radio 
frequency) energy.
FCC RF Exposure Warning:
The product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. The product 
must not be collocated or operated in 
conjunction with any other antenna or 
transmitter.
Responsible party:
Panasonic Corporation of North America
One Panasonic Way, 
Secaucus, New Jersey 07094
Phone number: 1-800-211-PANA (1-800-
211-7262)
FCC Warning:
To ensure compliance with FCC 
emissions limits, use only the included 
USB cable with the ferrite core when 
connecting the unit to a computer.
THA12_THA17.book  Page 68  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp69
Notice
THA12_THA17.book  Page 69  Tuesday, March 14, 2006  10:05 AM 
						

							Useful Information
70For assistance, please visit http://www.panasonic.com/phonehelp
Specifications
Handset
Charger
Note:
LDesign and specifications are subject to change without notice.
LThe illustrations in these instructions may vary slightly from the actual product.
Trademarks
LThe Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use 
of such marks by Panasonic is under license. Operating environment5 °C – 40 °C (41 °F – 104 °F)
Frequency2.402 GHz – 2.48 GHz
Bluetooth complianceBluetooth wireless technology 1.2
DimensionsApprox. height 171 mm x width 51 mm x depth 51 mm
(6
11/16 inches x 2 inches x 2 inches)
Mass (Weight)Approx. 220 g (0.49 lb.)
Power output125 mW (max.)
Power supplyNi-MH battery (3.6 V, 830 mAh)
Built-in 
cameraNumber of 
pixels300,000 pixels (
1/5 inch CMOS sensor)
Illuminance10 lux (min.)
FocusFixed 0.48 m (18
29/32 inches) – Infinity
Photograph 
angleVertical angle: Approx. 35°
Horizontal angle: Approx. 46°
Video systemITU-T H.324 technology
Image resolutionImage size (QCIF) 176 x 144 pixels
InterfaceUSB: 1.1
DimensionsApprox. height 64 mm x width 88 mm x depth 99 mm
(2
17/32 inches x 315/32 inches x 329/32 inches)
Mass (Weight)Approx. 120 g (0.26 lb.)
Power consumptionStandby: Approx. 1.5 W
Maximum: Approx. 6.5 W
Power supplyAC adaptor (120 V AC, 60 Hz)
THA12_THA17.book  Page 70  Tuesday, March 14, 2006  10:05 AM