Panasonic Hd Visual Communication Unit Kx Vc500 Operating Manual

							Inputting Letters and Numbers
You can use the remote control to input letters and numbers.
The  following 
table details the characters and numbers that can be input. Press the indicated button repeatedly
to cycle through the characters and numbers assigned to that button until the character you want to input is
displayed. If you want to input another character using the same button, press  [ ] to move the input cursor
to the right.
Button Letter Mode Number Mode 1
1 a b c A B C 2
2 d e f D E F 3
3 g h i G H I 4
4 j k l J K L 5
5 m n o M N O 6
6 p q r s P Q R S 7
7 t u v T U V 8
8 w x y z W X Y Z 9
9 0 Space
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Input            . @ : ;  =  + < > . @ : ;  =  + < >  # _ - & $  % ~
 ^ ! ? / ` ( ) , [ ]
{ | }   # _ - & $  % ~
 ^ ! ? / ` ( ) , [ ]
{ | }    
						

							Switching the Input Mode
Pressing [B] will switch input between letter mode and number mode. The current input mode is displayed in
the guide area.
Example: letter mode currently selected Deleting an Input Character
Press [Y] to delete an input character. The character deleted depends on the position of the cursor:
•If the cursor is to the right of the last character in the line, the last character will be deleted.
• If the cursor is within a line of characters, the character to the right of the cursor will be deleted.
Inserting Characters Use  [ ][ ] 
to move the cursor to the position where you want to insert characters, and then begin input. The
characters will be inserted at the location of the cursor. 52 Operating Manual
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							Changing the Remote Control Batteries
1.Open the cover. 2.
Take out the AA batteries.
3. Insert new batteries (AA dry cell), minus side first, then close the cover. Document Version  2010-03  
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Miscellaneous   
						

							Cleaning the Unit
When cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the
power is on may cause a malfunction. •
Wipe the unit with a dry, soft cloth.
When  the 
unit is very dirty, first clean it with a neutral, household cleaning agent using a well-wrung, damp
cloth. Then, wipe down the unit with a dry, soft cloth.
• Do not use the following when cleaning the unit. They may cause unit discoloration or damage.
–Petroleum
– Scouring powder
– Alcohol
– Thinner
– Benzene
– Wax
– Hot water
– Powder soap
• If using a chemically treated cleaning cloth, be sure to follow all accompanying directions and warnings. 54 Operating Manual
Document Version  2010-03  Miscellaneous  
						

							Support Web
Please visit our support web page at your convenience:
http://www.panasonic.net/support/business.html Document Version  2010-03  
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Additional Information 
						

							Troubleshooting
If a 
problem is occurring with the operation of the device, check here for possible solutions. Before proceeding
check all connections to make sure they are secure, and that power is flowing from the outlet that the KX-VC500
is plugged into.
Basic Operation Problem Cause and Solution
The power does not turn on. •The power cord is not plugged into the outlet.
→ Plug the power cord into the outlet.
There is no display. •A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500 are connected properly.
(Page 14)
• The main video camera is not turned on.
→ Turn on the main video camera.
• The KX-VC500 is in screen standby mode.
→ Pushing a button on the KX-VC500 or the remote control, or receiving
a video conference call will end standby mode and the display will
return.
• When connecting a device equipped with HDCP (High-bandwidth
Digital Content Protection) using an HDMI cable, only a blue or blue/
black screen may be displayed.
→ Do not connect a device using HDCP with an HDMI cable.
The area at the edges of the
screen is not displaying
properly. →
When using a Panasonic brand display, make sure the screen display
mode is set to "Full".
→ When using a non-Panasonic brand display, consult your dealer.
Operation is unresponsive or
incorrect. •
Cables or cords may not be connected properly.
→ Check that all cables to the KX-VC500 are connected properly.
(Page 14)
• An error has occurred.
→ Turn off the KX-VC500 and restart it.
• There may be a problem with your communication lines.
→ Consult your dealer.
The remote control is
unresponsive •
The batteries are depleted.
→ Replace with new batteries.
• The remote control is being used out of the signal reception range.
→ Make  sure 

to use the remote control within the signal reception range.
(Page 13) 56 Operating Manual
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							Problem Cause and Solution
Cannot connect with another
party. •
The LAN cable is not connected properly.
→ Check that it is connected to the KX-VC500 properly. ( Page 14)
• The IP address is not entered correctly.
→ Confirm that the other party’s IP address is correctly entered.
• The internet connection is not established.
→ Some hubs, routers, etc. can take 10 seconds or more to establish an
internet connection.
• The encryption and pre-shared key settings do not match those of the
other party in a video conference call.
→ Contact your dealer.
• Your 
software version does not match that of the other party in a video
conference call.
→ Contact your dealer.
• There may be a problem with your communication lines.
→ Consult your dealer.
The image is distorted. •Your hub or router may have different settings than those of the
KX-VC500.
→ Consult your dealer.
• Packet loss is occurring.
→ Press [Status] twice and check the fields  "Loss" and "Band", then
consult your dealer. (Page  42)
• The maximum transmission bandwidth is too high.
→ Consult your dealer.
• There may be a problem with your communication lines.
→ Consult your dealer.
The maximum bandwidth
changes during a video
conference call. •
The  maximum bandwidth during a video conference call adjusts to that
of the calling party.
→ If 

there is a problem with your communication lines, consult your dealer.
The computer or sub video
camera’s video is not
displayed. •
Cables or cords may not be connected properly.
→ Make sure all connections to the KX-VC500 are correct. ( Page 37,
Page 39)
• The computer’s display resolution or refresh rate is incompatible with
the KX-VC500.
→ Set 

your computer’s resolution and refresh rate to a setting compatible
with the KX-VC500. (Page 38) Document Version  2010-03  
Operating Manual 57 Additional Information 
						

							Audio
Problem Cause and Solution
The other party cannot hear
your voice. •
The microphone cable is not properly connected.
→ Check that the microphone is properly connected to the KX-VC500.
(Page 14)
• The microphone is muted.
→ Press  [MIC Mute ]
 
on the remote control, or press the MIC Mute button
on the Boundary Microphone to unmute the microphone. (Page 34)
• The microphone is being obstructed.
→ During the video conference call, do not block the microphone with your
hand or other object.
• You are too far from a microphone.
→ Speak close to a microphone.
• More than 5 Boundary Microphones are connected in cascade.
→ Connect no more than 4 Boundary Microphones at a time.
• There may be a problem with your communication lines.
→ Consult your dealer.
The sound cuts out. •You are too far from a microphone.
→ Speak close to a microphone.
• The microphone or KX-VC500 is being moved during a video
conference call.
→ Do not move the KX-VC500 or the microphone during a video
conference call.
• The microphone is being obstructed.
→ During  the 

video conference call, do not block the microphone with your
hand or other object.
• There may be a problem with your communication lines.
→ Consult your dealer.
The sound volume is low or
cannot be heard at all. •
The KX-VC500’s volume settings are too low.
→ Increase the volume level. ( Page 33)
• The other party’s microphone has been muted.
→ Have the other party unmute their microphone.
• The display’s volume settings are too low.
→ Increase the volume level of the display.
You hear audio feedback. •The microphone is too close to the display or to speakers.
→ Keep microphones at least 1 m (3.3 ft) away from any display or
speaker.
• The display’s volume settings are too high.
→ Decrease the volume level of the display.
Sound cuts out or echoes. •Adjustments to the environment immediately after a video conference
call has begun may not yet have completed.
→ Immediately  after 

a video conference call has begun, be sure to speak
in turn with other parties. The KX-VC500 will automatically adjust audio
levels so that all parties can easily be heard.
The other party hears noise. •The Boundary Microphone cable is not properly connected.
→ Make  sure 

that the cable connecting the Boundary Microphone with the
KX-VC500 is fully and securely inserted on either end. 58 Operating Manual
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							Problem Cause and Solution
The orientation of the image
and sound do not match (the
voice  of 
a person on a side of
the screen comes from the
opposite side’s speaker, etc.). •
The speakers are not properly positioned.
→ Position speakers on either side of the display and check that the left/
right wiring is correct. If you place the display at the front of the room
and the speakers at the back, the microphone ’s left/right spatial
direction 
may be reversed, and the orientation of the image and sound
will not match.
• The speakers of the other party are not properly positioned.
→ Ask the other party to position speakers on either side of the display. If
the other party places the display at the front of the room and the
speakers at the back, the microphone’s left/right spatial direction may
be reversed, and the orientation of the image and sound will not match. System Settings
Problem Cause and Solution
The settings of the KX-VC500
cannot be changed. •
A video conference call is in progress.
→ Make settings after ending the current video conference call.
• A video conference call is incoming.
→ When  a 

video conference call is received, settings of the KX-VC500 are
automatically ended. After ending the current video conference call,
make the setting changes again. Error Messages
Message Cause and Solution
Check the Main Camera
connection. •
A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500 are connected properly.
(Page 14)
• The signal input from the main video camera is invalid.
→ A valid signal cannot be received from the connected main video
camera. Contact your dealer.
Contact List is Full. •The contact list has reached its maximum capacity.
→ Delete unneeded contacts. ( Page 44)
Invalid IP Address. •The format of the entered IP address is invalid.
→ Enter the IP address correctly, in the format XXX.XXX.XXX.XXX
(decimal  values 

separated by periods). For values of only 1 or 2 digits,
enter these numbers as they are. Do not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.
Invalid Subnet mask. •The input subnet mask is invalid.
→ Enter a valid subnet mask Document Version  2010-03  
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							Message Cause and Solution
Invalid Default Gateway. •The input default gateway is invalid.
→ Enter a valid default gateway.
Invalid Date/Time. •Enter a date within the valid parameters.
→ Enter a date between January 1, 2009, and December 31, 2035.
Check Secondary Input (PC /
Sub-Camera) Connection. •
A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500 are connected properly.
(Page 37, Page 39)
• The computer or sub video camera is not turned on.
→ Turn on the computer or sub video camera.
• The computer is not set to output from its external monitor video out
port.
→ Change  the 
computer’s settings so that video is output from the external
monitor port.
Sub-Camera source is not
compatible. •
A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500 are connected properly.
(Page 14)
• The signal input from the main video camera is invalid.
→ A valid signal cannot be received from the connected main video
camera. Contact your dealer.
Check the display resolution. •The computer’s display resolution or refresh rate is incompatible with
the KX-VC500.
→ Set  your 

computer’s resolution and refresh rate to a setting compatible
with the KX-VC500. (Page 38)
This IP Address is already in
use. •
On the network you are using, another device is already using the IP
address you have input for the KX-VC500.
→ Make sure that all devices on the network have unique IP addresses
assigned.
Cooling Fan Malfunction.
Please turn off the system
and call for service. •
The CPU cooling fan within the device has stopped.
→ Quickly turn off the power. Contact your dealer. Miscellaneous
Problem Cause and Solution
"Safe Mode" is displayed on
the screen. •
A standard definition (640 ´480p, 720´480p) video camera signal has
been detected.
→ Disconnect the video camera from the KX-VC500, and reset the
KX-VC500 by turning off its power, then turning it back on. Check to
make  sure 

the video camera’s resolution is set to HD (1920 ´1080i), and
then connect the video camera to the KX-VC500 again. 60 Operating Manual
Document Version  2010-03  Additional Information