Panasonic Electronic Board UB-2815C, UB-2315C Operating Instructions

							Daily Care and Maintenance
31
Help
When the clock battery has been drained, the time set-
up screen is displayed each time the unit’s power is 
turned on.
Replace the battery as follows and set the current time 
(see page 20).
1
Loosen the screw attached to the lower side of 
the Control Panel 1, then remove the battery 
holder 2.
•Do not loosen any other screws.
2
Remove the old battery and install the new one 
with the positive (“+”) terminal upward.
•Always use “CR2032” batteries and be sure 
that the battery is inserted as indicated on the 
battery holder.
3
Set the battery holder with the battery side 
upward and retighten the screw in step 1.
4
Turn the power on and set the current time. 
(See page 20.)
Replacing the Battery for the 
unit clock
Screw1 2
Caution
New 
battery Old 
 
battery
CR2032CR2032P
anasonic
PS
This product contains a CR Coin Cell Lithium 
Battery which contains Perchlorate Material - 
special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/
perchlorate
For U.S.A
Após o uso as pilhas / baterias 
contidas neste produto poderão 
ser dispostas em lixo doméstico. For Brasil
For Netherlands
Bij dit produkt zijn batterijen geleverd. Wanneer 
deze leeg ziju, moet u ze niet weggooien maar 
inleveren als KCA.
For Taiwan (台灣) 
						

							Troubleshooting
32
To identify error message that are displayed on the control panel, refer to “Error Codes” on page 34.
The following table lists solutions to problems that you may have concerning this unit as well as tips in avoiding 
these problems in the future.
If problems still persist, call your dealer.
Troubleshooting
IssueSolution and CareSee 
Page
The power switch is on but the 
display is off.Confirm that the power plug is securely plugged in.
(If the display still does not light, turn the power off and back on.)–
It is difficult to erase text/diagrams 
written on the whiteboard.•Wipe the whiteboard with a water dampened-cloth that has been 
thoroughly wrung.
•Write letters and lines slowly. Letters and lines written fast cannot 
be erased as easily.
•Erase text/diagrams after the ink has dried completely.
•Do not use cleaners that contain a surface active agent.29
The USB flash memory device, 
SD memory card, or printer is not 
recognized.The USB flash memory device, SD memory card, or printer is not 
supported by this unit.
For information regarding available USB flash memory 
devices, SD memory cards, and printers, refer to the following 
site:
http://panasonic.co.jp/pcc/products/en/eboard/
ub-2815c_info.htm
The USB flash memory device or printer is connected via a USB 
hub.
Do not connect via a USB hub.–
It takes a long time for the unit to 
recognize the USB flash memory 
device.The USB flash memory device is formatted using FAT32 file 
format.
Format it using FAT (FAT16) file format.
Note:All data on the USB flash memory device is lost when 
the USB flash memory device is formatted.–
When images are saved, they are 
rotated 90 degrees.Images saved as JPEG/TIFF are rotated 90 degrees.
Use graphic software to rotate the image back to the position 
it was displayed on the whiteboard.–
Some text or certain parts of a 
diagram cannot be scanned.The letter is written outside the scannable area.
Write the letters inside the scannable area.10
The scanned image is blank, thin 
or blurred.The writing on the whiteboard is too thin or light.
Make thicker, darker lines or use a new marker.–
Black or white lines appear on the 
scanned image, or the scanned 
image is dark or blank.A magnet is attached to the white balance area.
Remove the magnet from the white balance area.–
The white balance area is dirty.
Clean the white balance area.30
The lens of the scanner is dirty.
Clean the lens of the scanner.30
The unit is in strong sunlight or strong lighting.
Change the location of the unit or block the light.– 
						

							Troubleshooting
33
Help
Printed images are thin or blank. Perform the Test Print feature.
If the problem still occurs: 
•The ink of the print cartridge is empty.
Change the print cartridge with a new one referring to the 
manual of the printer.
•The nozzle of the print cartridge is dirty.
Clean the nozzle according to the manual of the printer.21
When the scanned image is 
printed, colors are shifted or 
blurred.Adjust the alignment of the printer according to the manual of the 
printer. –
When the unit’s power is turned 
on, the time set-up screen is 
displayed.The battery is drained.
Change the battery, then set time. 31
The computer does not recognize 
this unit.Confirm that the USB cable is properly connected on both sides or 
put the unit into standby mode.–
This unit is connected via a USB hub.
Do not connect via a USB hub.22
The USB driver does not work 
properly.This unit has not been registered in [Control Panel] - [Scanner and 
Cameras].
Uninstall the software (refer to “Removing Drivers / 
Panaboard Software” on page 26) and install the software 
again (refer to “Installing Drivers / Panaboard Software” on 
page 23.)26
23
IssueSolution and CareSee 
Page 
						

							Troubleshooting
34
The following table describes the meaning of each error code which may appear on the display.
Error Codes
Error CodeCauseRemedySee 
Page
U307035Write-protection is set on the USB 
flash memory device.Cancel the write-protection.
–
U306035Write-protection is set on the SD 
memory card.Cancel the write-protection.
–
U307014
U307160
U407035The following folders for storing 
images on the USB flash memory 
device are set to “read only”:
for UB-2815C: “UB-2815C”
for UB-2315C: “UB-2315C”Change folder property to writable 
using a computer.
14
U306014
U306160
U406035The following folders for storing 
images on the SD memory card are 
set to “read only”:
for UB-2815C: “UB-2815C”
for UB-2315C: “UB-2315C”Change folder property to writable 
using a computer.
14
U307010There is no available space in the 
USB flash memory device.Increase the available space using a 
computer.–
U306010There is no available space in the SD 
memory card.Increase the available space using a 
computer.–
U307001
U307002
U307161Unsupported USB flash memory 
device is connected.•You cannot use a USB flash 
memory device that is equipped 
with certain features such as a 
security feature.
•The time it takes for the unit to 
recognize a USB flash memory 
device depends on the file system 
of the device. Devices formatted 
using FAT (FAT16) will be 
recognized by the unit faster.37
U306001
U306002Unsupported SD memory card is 
connected.•If an SD memory card has been 
formatted (ex. by the general 
formatting software of a computer), 
it oftentimes cannot be recognized 
by this unit. 
To use the SD memory card with 
this unit, it must be reformatted to 
comply with SD memory card 
specifications using the appropriate 
formatting software.
You can also download the 
formatting software for the SD 
memory card from the following 
site:
http://panasonic.co.jp/pavc/global/
cs/sd/download/sd_formatter.html38 
						

							Troubleshooting
35
Help
If other indications appear, call your dealer.U308002There is no paper in the printer. Add paper to the printer.
Depending on the printer, it may be 
necessary to press the error 
cancellation button (ex. OK) on the 
printer after fixing the printer error. 
Refer to the manual of the printer for 
details.–
U308003
U308004There is a printer error. Fix the printer error according to the 
printer manual.–
U308001 Unsupported printer is connected. Connect compatible printer. 37
U103021
~ U103025
U403021
~ U403025White balance area is abnormal.•Clean the White Balance Area.
•If the unit is in strong sunlight or 
strong lighting, change the location 
of the unit or block the light.30
U407010The available space in the USB flash 
memory device became full while 
scanning.Increase the available space using a 
computer, then scan again. –
U406010The available space in the SD 
memory card became full while 
scanning.Increase the available space using a 
computer, then scan again. –
U307144USB flash memory device writing 
error occurred.Check whether the USB flash 
memory device is written normally 
using a computer.–
U306144SD memory card writing error 
occurred.Check whether the SD memory card 
is written normally using a computer.–
U407209USB flash memory device was 
removed while scanning.Connect the USB flash memory 
device, then scan again.–
U406209SD memory card was removed while 
scanning.Connect the SD memory card, then 
scan again.–
U408001The USB cable connecting the printer 
and the unit was removed while 
copying.Connect the USB cable for printer 
securely, then copy required number 
of sheets again.–
U403011
U403012Scanner does not move normally. Check Scanner attachment.
–
U407208
U406208The maximum value allowed for a 
sequential number (99) of the file 
name has been reached.Transfer the image files in the 
following folder on the USB flash 
memory device or SD memory card 
to another location.
for UB-2815C: “UB-2815C”
for UB-2315C: “UB-2315C”14
Error CodeCauseRemedySee 
Page 
						

							Specifications
36
Specifications
Model No.UB-2815CUB-2315C
GeneralPower supply Refer to the name plate backside of the Control Box
Power consumption Refer to the name plate backside of the Control Box
External dimensions 
(Height × Width × Depth)1,858 mm × 2,014 mm × 1,207 mm 
(6 1 
5/32 × 6 7 5/16 × 3 11  17/32 )1,858 mm × 1,534 mm × 1,207 mm 
(6 1 5/32 × 5 13/32 × 3 11  17/32 )
Mass 39 kg (86 lbs.) 33 kg (73 lbs.)
Ambient operating 
conditionsTemperature: 10–30°C (50–86
°F)
Humidity: 30–80% RH
Ambient storage 
conditionsTemperature: -20–60°C (-4–140
°F)
Humidity: 15–80% RH
Display
1.8 Color LCD
Battery for Clock Lithium Coin Battery (CR2032) × 1
PC interface Full Speed USB 2.0 *
*This unit does not function with Hi-Speed USB 2.0.
Input 
BlockPanel surfaces 2 steel whiteboard surfaces
Panel dimensions 
(Height × Width)869 mm × 1,781 mm 
(2 10
3/16 × 5 103/32 )
[1,981 mm (78) diagonal]869 mm × 1,300 mm 
(2 103/16 × 4 35/32 )
[1,563 mm (62) diagonal]
Scanning area
(Height × Width)797 mm × 1,720 mm 
(2 7
3/8 × 5 711/16 )797 mm × 1,240 mm 
(2 73/8 × 4 13/16 )
Scanning system Scanner movement scanning system using contact image sensors
Writing implements Dry erase felt-tipped markers (black, red and blue)
Magnet thickness 7 mm (
1/4) or less
Scanning modesColor-Fine / Color-Standard / B/W-Normal / B/W-Dark
Scanning sizeStandard-size / Full-size – (Standard-size only) 
						

							Specifications
37
Help
Scanning resolution
(Height x Width)[Standard-size, A4]
Color-Fine: 1.8 x 1.8 dot/mm
(45 x 45 dpi)
Color-Standard: 1.8 x 0.9 dot/mm
(45 x 22 dpi)
B/W: 1.8 x 1.8 dot/mm
(45 x 45 dpi)
[Standard-size, Letter]
Color-Fine: 1.6 x 1.6 dot/mm
(42 x 42 dpi)
Color-Standard: 1.6 x 0.8 dot/mm
(42 x 21 dpi)
B/W: 1.6 x 1.6 dot/mm
(42 x 42 dpi)
[Full-size, A4]
Color-Fine: 2.5 x 1.8 dot/mm
(63 x 45 dpi)
Color-Standard: 2.5 x 0.9 dot/mm
(63 x 22 dpi)
B/W: 2.5 x 1.8 dot/mm
(63 x 45 dpi)
[Full-size, Letter]
Color-Fine: 2.6 x 1.6 dot/mm
(65 x 42 dpi)
Color-Standard: 2.6 x 0.8 dot/mm
(65 x 21 dpi)
B/W: 2.6 x 1.6 dot/mm
(65 x 42 dpi)[A4]
Color-Fine: 2.4 x 2.4 dot/mm
(62 x 62 dpi)
Color-Standard: 2.4 x 1.2 dot/mm
(62 x 31 dpi)
B/W: 2.4 x 2.4 dot/mm
(62 x 62 dpi)
[Letter]
Color-Fine: 2.3 x 2.3 dot/mm
(58 x 58 dpi)
Color-Standard: 2.3 x 1.1 dot/mm
(58 x 29 dpi)
B/W: 2.3 x 2.3 dot/mm
(58 x 58 dpi)
Scanning Time Color-Fine: 48 s
Color-Standard: 26 s
B/W: 18 s
Printer 
Output 
BlockInterface Full Speed USB 2.0
Recommended Printer Refer to the Internet home page*
1
Support Printer
LanguagePCL 3 GUI
Paper size A4/Letter*
2
Print Resolution 300 dpi
Continuous Printing 1 to 9 sheets
USB 
Flash 
Memory 
Device 
Output 
BlockInterface Full Speed USB 2.0
Support Format FAT (FAT16) format (Maximum capacity: 2 GB)
Recommended
USB flash memory 
deviceRefer to the Internet home page*
1
Store File Format Color scanning: PDF/JPEG
B/W scanning: PDF/TIFF
Model No.UB-2815CUB-2315C 
						

							Specifications
38
*1For information regarding available USB flash memory devices, SD memory cards, and printers, refer to the 
following site:
http://panasonic.co.jp/pcc/products/en/eboard/ub-2815c_info.htm
*
2Letter size is for U.S.A. and Canada models.
*3If an SD memory card has been formatted (ex. by the general formatting software of a computer), it oftentimes 
cannot be recognized by this unit.  
To use the SD memory card with this unit, it must be reformatted to comply with SD memory card specifications 
using the appropriate formatting software.
You can also download the formatting software for the SD memory card from the following site:
http://panasonic.co.jp/pavc/global/cs/sd/download/sd_formatter.html
SD 
Memory 
Card 
Output 
BlockSD specification
Version 1.10
* SD I/O standard is not supported.
Support Format
FAT16 format*
3 (Maximum capacity: 2 GB)
Recommended
SD memory cardRefer to the Internet home page*
1
Store File Format
Color scanning: PDF/JPEG
B/W scanning:  PDF/TIFF
Separately Available Items
Separately
Available 
ItemsMarkers:  KX-B031 (set of 10 black markers), 
KX-B032 (set of 10 red markers), 
KX-B033 (set of 10 blue markers)
Erasers:  KX-B042 (set of 6 erasers)
Marker and eraser set:  KX-B035 (contains one black, one red, and one blue markers and 
one eraser)
Model No.UB-2815CUB-2315C 
						

							39
Before installing this set, please read this manual completely.
CLASS 1 LED PRODUCT
Installation
Installation Manual
(for qualified service personnel)
Table of Contents
page
For Your Safety  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Assembling the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
●Accessories for assembling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
●Assembly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42
Electronic Board Operations Check . . . . . . . . . . . . . . . . . . . . . 46
Repacking  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 
						

							40
For Your Safety
To prevent severe injury and loss of life, read this 
section carefully before using the unit to ensure proper 
and safe operation of your unit.
The following graphic symbols are used in this 
Installation Manual.
Safety check must be done by qualified 
service personnel after installing this unit.
Be sure to disconnect the power cord while 
installing the unit. Otherwise, it may cause 
electric shock or injury.
Be sure to use the specified parts for the 
installation. Otherwise, it may cause fire, 
electric shock or injury.
Notes in the operating instructions or notes 
of labels on the cabinet, chassis or parts 
should be observed.
To ensure safe operation the power cord 
supplied must be inserted into a standard 
three-prong AC outlet which is effectively 
grounded (earthed) through the normal 
wiring.The fact that the equipment operates 
satisfactorily does not imply that the power 
point is grounded (earthed) and that the 
installation is completely safe. For your 
safety, if in any doubt about the effective 
grounding (earthing) of the power point, 
consult a qualified electrician.
Do not install the unit except by a qualified 
service personnel.
After installing or moving the unit, lock the 
casters and set the fall-prevention extension 
legs.
Be sure to put on a glove to avoid electric 
shock or injury. Denotes a potential 
hazard that could 
result in serious 
injury or death.
Denotes hazards 
that could result in 
minor injury or 
damage to the unit.
This symbol is used to alert 
operators to a specific 
operating procedure that must 
not be performed.
These symbols are used to 
alert operators to a specific 
operating procedure that must 
be emphasized in order to 
operate the unit safely.
WARNING
CAUTION
WARNING
CAUTION
Locking the casters
(Push this side)
Push to lock