Panasonic Dmr Ez37 Operating Instructions Manual

							71
RQT8849
Reference
No sound.
Low volume.
Distorted sound.
Cannot hear the desired 
audio type. 
Check the connections and the “Digital Audio Output” settings. 
Check the input mode on the amplifier if you have connected one.42, 52
 
Check if TV is muted.
 
Check if amplifier is muted.
 
Press [AUDIO] to select the audio.20, 26
 
Sound is not output while fast-forwarding during chasing playback 
and simultaneous record and playback.
 
Set “V. Surround Sound” in the Audio menu to “Off ” in the following 
cases:
– When using discs that do not have surround sound effects, such as 
Karaoke discs
– When playing analog multi lingual broadcast recordings35
 
The sound effects will not work when the bitstream signal is output 
from the DIGITAL AUDIO OUT terminal.
Cannot switch audio. 
 
You cannot change the audio type when a DVD-R, DVD-R DL, 
DV D - RW (DVD-Video format), +R, +R DL, or +RW disc is in the disc 
tray.
 
You cannot change the audio type when playing a recording of an 
analog multi lingual broadcast on a DVD-R, DVD-R DL, DVD-RW 
(DVD-Video format), +R, +R DL or +RW disc. You can select “Main” 
or “Secondary Audio Program (SAP)” in “Multi-channel TV Sound 
(Analog)” in the Setup menu before recording.13, 15, 
42
 
Only one language channel is recorded from digital multi lingual 
broadcasts, so you will be unable to change languages during 
playback.15
 
You have used a digital connection. Set “Dolby Digital” to “PCM” or 
connect using an audio cable (analog connection).42, 52
 
There are discs whose audio cannot be changed due to how the 
disc was created.
Playback IssuesSound
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RQT8849
Troubleshooting Guide
Play fails to start even when 
[ PLAY] is pressed.
Play starts but then stops 
immediately. 
Insert the disc correctly with the label facing up.
 
Ensure disc is for the correct DVD-Video region number, and is not 
defective.Cover
 
The disc is dirty.65
 
You tried to play a blank disc or a disc that is unplayable on the unit.62 to 64
 
When recording to DVD-RAM using EP (8H) mode, play may not be 
possible on DVD players that are compatible with DVD-RAM. In this 
case use EP (6H) mode.41
 
You cannot play discs during DV automatic recording.
Audio and video momentarily 
pause. 
This occurs between playlist chapters.
 
This occurs as scenes change during Quick View.
 
[-R]DL] [+R]DL] Images and audio may be interrupted momentarily 
when play reaches the point where the recording passed from the 
first layer to the second.13
DVD-Video is not played. 
 
You have set a ratings level to limit DVD-Video play. Change this 
setting. 41
Alternative sound track and 
subtitles cannot be selected. 
The languages are not recorded on the disc.
 
You may have to use the disc’s own menus to select languages and 
audio tracks.19
No subtitles.
 
When progressive output is on, TV’s closed captions cannot be 
displayed.
Go to the Setup menu and turn this unit’s closed captions on.
 
If connecting with the DVD/VHS COMMON output terminals, closed 
caption cannot be displayed by this unit while playing tape. Make 
the settings and display on a TV that supports Closed Captioning.
 
Subtitles are not recorded on the disc.
 
Set “Subtitle” in the Disc menu to “On”.34
Angle cannot be changed.
 
This function depends on software availability. Angles can only be 
changed during scenes where different angles are recorded.
You have forgotten your ratings 
password. 
With the tray open, press and hold [ REC] and [] on the main 
unit simultaneously for about 5 or more seconds.67
Quick View does not work.
 
This does not work when audio is other than Dolby Digital.
 
This does not work while recording in XP or FR mode.
The resume play function 
does not work. 
Memorized positions are canceled when the unit is turned off or 
when the tray is opened. 
On-screen display indicators do 
not appear. 
Select “Automatic” in “Status Messages” in the Setup menu.
– Press [STATUS] to show the on-screen display indicators.
– The on-screen indicator will not be displayed when this unit is 
connected to the TV with the DVD PRIORITY output terminal. 26, 42
The gray background appears 
during playback. 
You are playing a blank or poor quality portion of the tape.
 
You can damage the unit if you play dirty or damaged tapes and this 
can cause the gray background to appear.
Playback IssuesOperation
Playback IssuesVHS PicturePage
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RQT8849
Reference
Cannot play. 
 
Tapes recorded under a TV system other than NTSC (PAL, SECAM, 
etc.) cannot be played.
The playback screen  ickers.
 
The video head is dirty.3
 
The tape is old or damaged.
Cannot record. 
 
You haven’t inserted a disc or the disc you inserted cannot be 
recorded on. Insert a disc the unit can record onto.62
 
[RAM] [-RW‹V›] [+RW] The disc is unformatted. Format the disc.37
 
The write-protect tab on the cartridge is set to “PROTECT” or the 
disc is protected with the “DVD Management” settings.36
 
Some programs have limitations on the number of times they can be 
recorded (CPRM).62, 82
 
The disc is full or nearly full. Delete unneeded recordings or use 
another disc.12, 31, 
37
 
You cannot record on finalized DVD-R, DVD-R DL, DVD-RW 
(DVD-Video format), +R, +R DL, or DVD-RW (DVD Video Recording 
format) discs.
 
If you repeatedly insert discs or turn the unit on and off about 
50 times or more, the recording or editing of DVD-R, DVD-R DL, 
DV D - RW (DVD-Video format), +R, +R DL, and +RW discs may be 
disabled.
 
A DVD-R, DVD-R DL, DVD-RW (DVD-Video format), +R, +R DL, 
or +RW disc recorded on the unit may not be recordable on other 
Panasonic DVD recorders.
 
The broadcast you are trying to record is copy-protected.
Recording does not stop even 
when [ STOP] is pressed. 
If you start recording immediately after turning on the unit while 
“Quick Start” is set to “On”, you cannot stop recording for a few 
seconds.40
Scheduled recording does not 
work properly. 
The scheduled recording program is incorrect or different scheduled 
recording times overlap.
Correct the program.18
 
The unit is not on scheduled recording standby. (“” on the unit’s 
display is not on.) Press [ DVD/VHS POWER] to turn the unit off 
and make sure that “” is on.9, 18
 
The clock is not correct. Set the clock.40, 57
Continued on next page
Playback IssuesVHS Play
Recording IssuesDVD Recording/Scheduled Recording/Copying/External Input
Cannot hear the desired audio 
type. 
Press [AUDIO] to select the audio.26
There is noise when playing a 
video tape. 
Adjust the tracking.25
 
The tape is old or damaged.
Playback IssuesVHS Sound
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RQT8849
Troubleshooting Guide
The scheduled recording 
program remains even after 
recording  nishes. 
The scheduled recording program remains if set to daily or weekly.9, 18
Part or all of a recording has 
been lost. 
If the power shuts down or the plug is disconnected from the 
household AC outlet while recording or editing, the program may 
be lost or the disc may become unusable. We cannot offer any 
guarantee regarding lost recordings or discs. You will have to format 
the disc ([RAM] [-RW‹V›] [+RW]) or use a new disc.
Cannot copy VHS to DVD.
 
The write-protect tab on the cartridge is set to “PROTECT” or the 
disc is protected with the “DVD Management” settings.36
 
Some video tapes on the market (including rental videos) are copy-
protected to prevent illegal reproductions. Copy-protected video 
tapes cannot be properly recorded.
 
You cannot use the copying function when the FUNCTIONS window, 
the Scheduled Recording List screen, etc. are displayed.
Cannot copy DVD to VHS.
 
A video cassette without the accidental erasure prevention tab is 
inserted. Use a video cassette with an accidental erasure prevention 
tab.
 
Some DVDs on the market (including rental DVD) are copy-
protected to prevent illegal reproductions. Copy-protected DVDs 
cannot be properly recorded.
 
You cannot use the copying function when the FUNCTIONS window, 
the Scheduled Recording List screen, etc. are displayed.
The sound level after editing is 
not equal on DVD and on VHS. 
The sound level on DVD and VHS may not match depending on the 
disc. When the sound level in a particular part of the sound source 
is soft or loud, the sound may be recorded loudly or softly on a video 
tape.
Stripe-shaped black noise is 
recorded. 
An external playback device is interfering with the TV because the 
device is too close to the TV. Move the device away from the TV.
Cannot record video or sound 
from the external device. 
The external device is not correctly connected.28, 29
 
The proper external input channel (IN1, IN2, or DV) is not selected. 
Press [INPUT SELECT] to change.28
The DV camcorder recording 
function does not work. 
If images cannot be recorded or if the recording is aborted, check 
the connections and the DV equipment settings.29
 
You cannot start recording until the images from the DV equipment 
appear on the television.
 
Recording may not be performed as desired if the time codes on the 
tape in the DV equipment are not successive.
 
Depending on the equipment, the DV camcorder recording may not 
operate properly.
 
You can only record audio/video images on a DV tape.
“”  ashes when I try to start 
recording. 
A video cassette is not inserted. Insert a video cassette with an 
accidental erasure prevention tab.65
Cannot record.
 
The accidental erasure prevention tab has been removed. Cover the 
hole with adhesive tape.65
Cannot record a TV program. 
 
Digital broadcasts cannot be recorded to video tape. 
Recording IssuesDVD Recording/Scheduled Recording/Copying/External Input (continued)
Recording IssuesVHS RecordingPage
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RQT8849
Reference
Cannot format. 
 
The disc is dirty. Wipe with a damp cloth and then wipe dry.65
 
Disc may be defective or of poor quality.
 
You tried formatting a disc that is not compatible with the unit.37
 
[+RW] Discs created on a computer may not be formatted.
Cannot create chapters.
 
The unit writes the chapter division information to the disc when you 
turn it off or remove the disc.
The information is not written if there is an interruption in the power.
 
These operations are not possible with still pictures.
Cannot delete chapters.
 
When the chapter is too short to delete, use “Combine Chapters” to 
make the chapter longer [RAM].33
The available recording time 
doesn’t increase even after 
deleting recordings on the disc. 
Available space on DVD-R, DVD-R DL, +R, or +R DL does not 
increase even after deleting previous recordings.
 
Available space on DVD-RW (DVD-Video format) or +RW increases 
when you delete the last recording. 
Editing IssuesDVD
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RQT8849
Frequently Asked Questions
DiscsPage
Can I play DVD-Video bought in 
another country? 
You can play them if the video standard is NTSC.
 
However, you cannot play DVD-Video if its region number does not 
include “1” or “ALL”.Cover
Can a DVD-Video that does 
not have a region number be 
played? 
Discs either without region number or region number “1” or “ALL” will 
not play on this unit. 
What are the constraints 
regarding DVD-R, DVD-R DL, 
DVD-RW, +R, +R DL, and +RW 
compatibility with the unit? 
The unit records and plays DVD-R, DVD-R DL, DVD-RW 
(DVD-Video format), +R, +R DL, and +RW, and plays DVD-RW 
(DVD Video Recording format).62, 63
 
The unit also records and plays high speed recording compatible 
discs.81
 
After recording but before finalizing these discs (except +RW disc):
– You may not be able to play and record discs on this unit 
after recording them on other Panasonic products or other 
manufacturers’ equipment.
– You may not be able to play and record discs on other equipment 
after recording them on this unit.
  After finalizing the disc, however, you will be able to play it on any 
DVD-Video compatible player.
What are the constraints 
regarding CD-R and CD-RW 
compatibility with the unit? 
This unit plays CD-R/CD-RW discs which have been recorded in 
one of the following standards:
CD-DA, MP3 and still pictures (JPEG). Close the session or finalize 
the disc after recording. This unit can recognize up to 99 folders 
(groups) and 999 files (tracks) on a disc with MP3 or still pictures 
(JPEG).63, 64
 
You cannot write to a CD-R or CD-RW with the unit.
SetupPage
What equipment is necessary 
to play multi-channel surround 
sound? 
You cannot play back multi-channel sound on this unit without other 
equipment. You must connect this unit with an optical digital audio 
cable to an amplifier with a built-in Dolby Digital or DTS decoder.52
Can the headphones and 
speakers be directly connected 
to the unit? 
You cannot directly connect to the unit. Connect through the 
amplifier, TV, etc. 
The television has an S-VIDEO 
IN terminal and COMPONENT 
VIDEO IN terminals. Which 
should I connect with? 
The output picture quality increases in the following order:
VIDEO IN terminal  S-VIDEO IN terminal  COMPONENT 
VIDEO IN terminals.
Is my TV progressive output 
compatible? 
All Panasonic TVs that have 480p input terminals are compatible. 
Consult the manufacturer if you have another brand of TV.
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RQT8849
Reference
RecordingPage
Can I record from a 
commercially purchased video 
cassette or DVD? 
Most commercially sold video cassettes and DVDs are copy 
protected; therefore, recording is usually not possible.
Can DVD-R, DVD-R DL, 
DVD-RW (DVD-Video format), 
+R, +R DL, and +RW recorded 
on the unit be played on other 
equipment? 
You can play these discs on compatible equipment such as DVD 
players after finalizing the disc on this unit. 38
 
[+RW] It is not necessary to finalize. To enable play on other 
DVD players, please use “Create DVD Top Menu” in the DVD 
Management menu.39
 
In any case, ability to play a disc depends on the condition of the 
recording, the quality of the disc, and the capability and format 
constraints of the DVD player.
Can I record digital audio signals 
using the unit? 
You cannot record digital signals. The digital audio terminals on the 
unit are for output only. (The audio recorded from a digital video 
camcorder using the DV automatic recording function, however, is 
recorded digitally.)
Can a digital audio signal from 
the unit be recorded to other 
equipment? 
You can record if using the PCM signal. When recording DVD, 
change the “Digital Audio Output” settings to the following via the 
Setup menu:
– PCM Down Conversion: “On”
– Dolby Digital: “PCM”
– DTS: “PCM”
However, only
– As long as digital recording from the disc is permitted.
– As long as the recording equipment is compatible with 48 kHz 
sampling frequency.42
 
You cannot record MP3 signals.
Can I switch to SAP during 
recording? 
With DVD-RAM and a video cassette, you can, and the audio 
recorded also changes. Press [AUDIO] to change to SAP.13, 15
 
You cannot change the audio type when recording an analog multi 
lingual broadcast on a DVD-R, DVD-R DL, DVD-RW (DVD-Video 
format), +R, +R DL or +RW disc. Establish the appropriate setting 
before recording with “Multi-channel TV Sound (Analog)” in the 
Setup menu.13, 42
 
Only one language channel is recorded from digital multi lingual 
broadcasts, so you will be unable to change languages during 
recording. Set the language in “Audio Language Setting” in the 
Setup menus.13, 40
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RQT8849
Error Messages
On the Unit’s DisplayPage
H
 , F 
(“ ” stands for a service 
number.) 
An error has occurred. The number following “H” or “F” depends 
on the status of the unit. Check the items below and in the 
Troubleshooting Guide. If the service number still does not 
disappear after the check, reset the unit ( 67, “To restore the unit if 
it freezes”).
 
If the service numbers fail to clear, note the service numbers and 
contact a qualified service person.
RC   (“ ” stands for a number.) 
 
The remote control and main unit are using different codes. Change 
the code on the remote control. 67
HARD ERR 
(“HArd” and “Err” are alternately 
displayed.) 
If there is no change after turning the unit on and off, consult the 
dealer where the unit was purchased.
NO READ 
(“NO” and “REAd” are alternately 
displayed.) 
The disc is dirty or badly scratched. The unit cannot record, play, or 
edit.65
 
The disc may be incompatible or of poor quality.62 to 64
 
You have used a lens cleaner and it has finished operation. Press 
[ OPEN/CLOSE] on the main unit to eject the disc.3
 
Displayed when the unit is started. This is not a malfunction.
The unit is carrying out its recovery process. You cannot operate the 
unit while “
” is displayed.
FULL
 
There are already 16 scheduled recording programs. Delete 
unnecessary scheduled recording programs.18
UNSUPPORT
(“UNSUP” and “POrt” are 
alternately displayed.) 
You have inserted a disc the unit cannot play or record on.62, 63
UNFORMAT
(“UNFOr” and “MAt” are 
alternately displayed.) 
You have inserted a new DVD-RW/+RW or a DVD-RAM/DVD-RW 
(DVD-Video format) recorded on other equipment.
You can format the disc when the format confirmation screen is 
displayed.37
U59 
 
The unit is very warm.
The unit switches to standby for safety reasons. Wait for about 
30 minutes until the message disappears.
Reinstall the unit in an area with adequate ventilation. Do not block 
the cooling fan on the rear of the unit.
U61
 
There was a power failure or the AC power supply cord was 
disconnected while the unit was on. The unit is carrying out its 
recovery process. This process restores the unit to normal operation. 
The unit is not broken. Wait until the message disappears.
U88
 
There was something unusual detected with the disc while 
recording, playing or copying; there was a power failure or the AC 
power supply cord was disconnected while the unit was on. The unit 
is carrying out its recovery process. This process restores the unit 
to normal operation. The unit is not broken. Wait until the message 
disappears.69
U99
 
The unit fails to operate properly. Press [/I POWER] on the main 
unit to switch the unit to standby. Press [/I POWER] on the main 
unit again to turn the unit on.
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RQT8849
Reference
On the TVPage
Cannot  nish recording 
completely. 
The program was copy-protected.
 
The disc may be full.
 
There are already 99 recordings ([+R] [+R]DL] [+RW] 49 recordings).
Cannot play. 
 
You inserted an incompatible disc (discs recorded in PAL video, 
etc.).
Cannot record on the disc. 
 
The disc may be dirty or scratched.65
Unable to format.
Please check the disc.
Cannot record. Disc is full. 
 
[RAM] [-RW‹V›] [+RW] Create space by erasing unwanted recordings. 
Even if you erase recorded content from the DVD-R, DVD-R DL, 
+R or +R DL there is no increase in disc space. Available recording 
space on a DVD-RW (DVD-Video format) or +RW disc increases 
when the last recording is deleted (space may increase slightly 
when you delete other recordings).12, 31, 
37
Cannot record. The number of 
recordings has exceeded the 
maximum limit.
 
Use a new disc.
Error has occurred. Please 
press ENTER. 
Press [ENTER] to start the recovery process. You cannot operate 
the unit while it is recovering [“
” (Self Check) appears 
on the unit’s display].
No disc. 
 
You haven’t inserted a disc. Correctly insert a disc that the unit can 
play.62, 63, 
65
 
The disc is upside down. If it is a single-sided disc, insert it so the 
label is facing up.65
No VHS cassette. 
 
There is no video cassette in the tape deck when playing or 
recording TV programs. Insert a video cassette.65
Now recording on DVD.
To watch the VHS playback, 
connect a TV to DVD/VHS 
COMMON OUT terminal at the 
back of the unit, and select the 
appropriate input on the TV. 
The VHS plays back while recording on DVD. You can watch the 
VHS playback by connecting to the DVD/VHS COMMON terminals.50
Please change the disc. 
 
There may be a problem with the disc. Press [ OPEN/CLOSE] 
on the main unit to remove the disc to check for scratches and dirt. 
(The unit turns off automatically after you open the tray.)
Please set the clock. 
 
The clock is not set when recording programs or setting scheduled 
recording. Set the clock.40, 57
The VHS cassette is protected.
 
A video cassette without the accidental erasure prevention tab has 
been inserted for recording TV programs. Use a video cassette with 
an accidental erasure prevention tab.65
This is a non-recordable disc. 
 
The unit cannot record on the disc you inserted. Insert a DVD-RAM 
or unfinalized DVD-R, DVD-R DL, DVD-RW (DVD-Video format), +R, 
+R DL, or +RW disc.62
 
The disc may be incompatible or of poor quality.62 to 64
This disc is not formatted 
properly. 
You inserted an unformatted DVD-RAM, DVD-RW or +RW disc. 
Format the disc with the unit.37
 
The operation is prohibited by the unit, disc, or video cassette.
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RQT8849
Product Service 
1.  
Damage requiring serviceThe unit should be 
serviced by quali ed service personnel if:
(a)  The AC power supply cord or AC adaptor has been 
damaged; or
(b)  Objects or liquids have gotten into the unit; or
(c)  The unit has been exposed to rain; or
(d)  The unit does not operate normally or exhibits a 
marked change in performance; or
(e)  The unit has been dropped or the cabinet damaged.
2.  
ServicingDo not attempt to service the unit beyond 
that described in these operating instructions. Refer all 
other servicing to authorized servicing personnel.
3.  
Replacement partsWhen parts need replacing 
ensure the servicer uses parts speci ed by 
the manufacturer or parts that have the same 
characteristics as the original parts. Unauthorized 
substitutes may result in  re, electric shock, or other 
hazards.
4.  
Safety checkAfter repairs or service, ask the servicer 
to perform safety checks to con rm that the unit is in 
proper working condition.
Product information
The model number and serial number of this product 
can be found on either the back or the bottom of the 
unit.
Please note them in the space provided below and 
keep for future reference.
MODEL NUMBER 
DMR-EZ37V
SERIAL NUMBER 
User memo:
DATE OF PURCHASE 
DEALER NAME 
DEALER ADDRESS
TELEPHONE NUMBER
For product information or assistance with product 
operation:
Refer to “Customer Services Directory” on page 83.
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