Panasonic Cf W2dwb02km Owners Manual

51
Troubleshooting
‹Fast User Switching Function
Some applications may not work 
properlyzWhen switching to a different user with the Fast User Switching function, 
the following problems may occur:
 Some applications may not work properly
 Key combination with the 
Fn key may not work
 It may not be possible to set the settings of the display
 The wireless LAN cannot be used
 The B’s CLiP icon will no longer be shown on the notification area and B’s 
CLiP cannot be used
In this case, log-off all...

Dealing with Problems (Summary)
52
Troubleshooting
You can use the PC Information Viewer to check the computer’s usage status, and use 
this information when calling your technical support office for advice. (If you have not 
logged on to Windows with the Administrator Authority, some information will be dis-
played as [Not Found].)
‹Running PC Information Viewer
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - 
[PC Information Viewer].
Click on the items to display detailed...

53
Troubleshooting
Information for Installed Applications
If the application software included with this computer does not operate properly, first 
carefully read “Dealing with Problems” in this manual, and onscreen Reference Manual 
as well as the help files for the application software.
If you can connect to the Internet, refer to “Frequently Asked Questions” and other sup-
port information available on the relevant homepage for the manufacturer of the appli-
cation software.
If you cannot find any...

54
Troubleshooting
Reinstalling Software
‹What is “Reinstallation”? 
Reinstallation refers to formatting the hard disk, and reinstalling Windows.
‹When is “Reinstallation” necessary?
zWhen Windows does not start up, or when Windows operation is unstable and can-
not be recovered.
zWhen using the hard disk with two partitions.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the following
zRemove all peripherals and SD memory cards/MultiMedia Cards. Especially, when 
a USB...

55
Troubleshooting
1Connect the AC adaptor.
2Change the settings in the setup utility.
Make the following settings.
zReturn settings to the status at the time of shipment.
zChange settings to enable startup from DVD-ROM & CD-R/RW drive.
If you change the status of the computer from that at the time of purchase, we 
recommend that you make a note of the settings that are changed.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
zIf...

Reinstalling Software
56
Troubleshooting
3Use the Product Recovery DVD-ROM to execute 
reinstallation.
APress the 1 key to execute [1. [Recovery]].
(All of the screens below are only examples).
zThe provision to perform the reinstallation will be displayed.
BIf you agree, press the 
1 key.
If you do not agree, press the 
2 key.
zIf you press the 
1 key the menu will be displayed.
zIf you press the 
2 key the reinstallation will be complete.
CMake a selection from the menu.
zTo return the computer to its...

57
Troubleshooting
DAt the confirmation message, press the Y key.
The operation of reinstallation for the hard disk starts automatically. (The 
operations take about 20 minutes.)
zDo not interrupt the reinstallation procedure before completion, for 
example by turning off the computer or pressing  the 
Ctrl+ Alt+ Del 
key, as this may prevent Windows from starting up, or may cause data 
to be lost so that the reinstallation procedure cannot be executed.
EThe message [Recovery] is complete will be...

Reinstalling Software
58
Troubleshooting
5Setup Windows. (Îpage 20)
6Run the Setup Utility and change the settings where neces-
sary.
(The Setup Utility settings will return to their default values.  Even the security 
settings with the exception of the password(s), date and time will return to 
their default values.)
7If you can connect to the Internet, after the Internet Connec-
tion Firewall setting is enabled (Îpage 41), perform Win-
dows Update. 
(Î “Chapter 8: To Update this Computer to its Latest...

59
Important Information
LIMITED USE LICENSE AGREEMENT
THE SOFTWARE PROGRAM(S) (“PROGRAMS”) FURNISHED WITH THIS PANASONIC® PRODUCT (“PRODUCT”) 
ARE LICENSED ONLY TO THE END-USER (“YOU”), AND MAY BE USED BY YOU ONLY IN ACCORDANCE WITH 
THE LICENSE TERMS DESCRIBED BELOW. YOUR USE OF THE PROGRAMS SHALL BE CONCLUSIVELY 
DEEMED TO CONSTITUTE YOUR ACCEPTANCE OF THE TERMS OF THIS LICENSE.
Matsushita Electric Industrial Co., Ltd. (“MEI”) has developed or otherwise obtained the Programs and hereby licenses 
their...

60
Important Information
Hard Disk Data Erase Utility
This computer is equipped with a utility for erasing hard disk data.
When disposing of or transferring ownership of this device, erase all data on the hard disk in order to prevent the theft of 
hard disk data following the steps below.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the followings
zBe sure the AC adaptor is connected until the procedure is completed.
zThis utility can only be used for internal hard disk....