Panasonic Cf W2dwb02km Owners Manual

							51
Troubleshooting
‹Fast User Switching Function
Some applications may not work 
properlyzWhen switching to a different user with the Fast User Switching function, 
the following problems may occur:
 Some applications may not work properly
 Key combination with the 
Fn key may not work
 It may not be possible to set the settings of the display
 The wireless LAN cannot be used
 The B’s CLiP icon will no longer be shown on the notification area and B’s 
CLiP cannot be used
In this case, log-off all users without using Fast User Switching function, 
and try the operation once more. If the problem persists, restart the com-
puter.
‹Wireless LAN
Wireless LAN cannot be used
Access point is not detectedzWhen the wireless LAN function is turned off, turn it on using Intel(R) 
PROSet.
(Îpage 39)
zEven if the wireless LAN function is turned on, when access point is not dis-
played in [Available Networks] from [Intel(R) PROSet] - [Networks] - [Scan], 
click [Refresh].
zFor detailed information, refer to “Networking” of “Chapter 7: Dealing with 
Problems (Advanced)” in onscreen Reference Manual
‹Expanding Memory
You do not know the available RAM 
moduleÎpage 62
Cannot tell whether the RAM module 
has been correctly installedzYou can check whether the RAM module is recognized using the [Informa-
tion] menu in the Setup Utility. (Îpage 31)
If the RAM module is not recognized, turn the computer off and reinsert.
The RAM module has not been rec-
ognizedzMake sure the RAM module has been properly inserted
zUse the RAM module that supports the recommended specifications 
(Îpage 28)
‹Other Problems
No responsezPress the Ctrl+Shift+Esc key to open Task Manager and close the soft-
ware application that is not responding
zIs there an input screen (e.g., password input screen at startup) hidden 
behind another window? Use the 
Alt+Tab key to check for other windows 
being displayed
zAfter shutting down by sliding the power switch for more than four seconds, 
slide the power switch to power on and open the application again. If the 
program no longer works normally, delete the program using the following 
menu.  Then reinstall the program
[start] - [Control Panel] - [Add or Remove Programs]
Cannot operate Fn keys (Îpage 
27)zIn the [Main] menu of the Setup Utility, is [Fn/Ctrl Key] set to [Replace]? 
(Îpage 32)
Return the setting to [Normal], or press the 
Ctrl key instead of the Fn key 
if you want to leave the setting in [Replace] 
						

							Dealing with Problems (Summary)
52
Troubleshooting
You can use the PC Information Viewer to check the computer’s usage status, and use 
this information when calling your technical support office for advice. (If you have not 
logged on to Windows with the Administrator Authority, some information will be dis-
played as [Not Found].)
‹Running PC Information Viewer
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - 
[PC Information Viewer].
Click on the items to display detailed information for each item.
zThe [PC Information Viewer] screen is always displayed on the top of 
every other screen
‹Save information to a file
Displayed information can be saved on a text file (.txt).
ARun the PC Information Viewer and display the information you wish to 
save.
BClick [Save].
zTo save the item that is displayed.
Click [Save only the information displayed] and click [OK].
Some of the hidden information on the screen, which cannot be shown 
without scrolling the screen, will be saved, too
zTo save all items.
Click [Save all the information] and click [OK]
CSelect the folder, input the file name, then click [Save].
‹Save a copy of the screen to a file
You can save a copy of the screen currently being displayed to a file in bitmap format 
(.bmp).
ADisplay the screen you want to save.
BPress the 
Ctrl+Alt+F8 key.
CWhen a message “The copy of the screen was saved...” is displayed, click 
[OK].
[pcinfo.bmp] file will be saved in [My Documents] folder. If [pcinfo.bmp] file 
already exists, it will ne overwritten. (If [pcinfo.bmp] file is set as a “Read-only” 
of “Hidden” file, the new file cannot be saved.)
zTo display the extension of the file, click [Tools] - [Folder Options] - [View] 
from Explorer, and remove the check mark for [Hide extensions for known 
file types] under the [Advanced settings] section
NOTE
zYou can also save a copy of the screen to a file using the following procedure: 
Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - [Screen 
Copy]
zAt the time of purchase, the computer is set so that a copy of the screen can be 
saved to a file by pressing the 
Ctrl+Alt+F8 key. This setting can be changed 
using the following procedure:
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer].
BRight-click [Screen Copy], then click [Properties] - [Shortcut].
CMove the cursor to [Shortcut key], and press the key to be used for the 
shortcut, and then click [OK].
zColors are saved in 256 colors
zWhen using an Extended Desktop:
A copy of the screen displayed on the primary device will be saved.
Check the Computer’s Usage Status 
						

							53
Troubleshooting
Information for Installed Applications
If the application software included with this computer does not operate properly, first 
carefully read “Dealing with Problems” in this manual, and onscreen Reference Manual 
as well as the help files for the application software.
If you can connect to the Internet, refer to “Frequently Asked Questions” and other sup-
port information available on the relevant homepage for the manufacturer of the appli-
cation software.
If you cannot find any hints or methods there to resolve your problem, forward your 
question to the address shown below.
When forwarding an inquiry, include information on your computer’s usage conditions.
zB’s Recorder / Bs CLiP
B.H.A.
 URL:
http://www.bhacorp.com/
http://www.bha.co.jp/  (In Japanese)
 E-mail addresses:
U.S./Canada/Australia (English, French): [email protected]
Europe (English, German, French): [email protected] 
Asia (Chinese): [email protected] 
zWinDVD
InterVideo, Inc.
 URL:
http://www.intervideo.com/
 E-mail address: 
[email protected]
zOther pre-installed software
Contact the Panasonic technical support office as listed in the “LIMITED WAR-
RANTY” in this manual.
Confirm the contact information for the Panasonic technical support office using the 
following procedure:
AClick [start], right-click on [My Computer], and click on [Properties].
BClick on [Support Information]. 
						

							54
Troubleshooting
Reinstalling Software
‹What is “Reinstallation”? 
Reinstallation refers to formatting the hard disk, and reinstalling Windows.
‹When is “Reinstallation” necessary?
zWhen Windows does not start up, or when Windows operation is unstable and can-
not be recovered.
zWhen using the hard disk with two partitions.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the following
zRemove all peripherals and SD memory cards/MultiMedia Cards. Especially, when 
a USB floppy disk drive or a USB CD/DVD drive is connected, the reinstallation 
does not operate properly. Remove them.
zEven if reinstallation is executed, the number of times that the DVD video region 
code can be set will not be returned to the state set at the time of factory shipment.
‹Reinstallation Procedure
When reinstallation procedure is performed, the contents of the hard disk will be erased.  Be sure to back up any crit-
ical data on your hard disk to another media or to an external hard disk before running the reinstallation procedure.
The reinstallation procedure will return the computer to its original condition.
If you have created partitions for data, the data may be erased or become corrupt as a result of the reinstallation pro-
cedure. 
Before Reinstallation
Change the settings in the Setup Utility
Use the Product Recovery DVD-ROM to execute reinstallation.  (About 20 minutes)
Return the Setup Utility settings to their default values.
Setup Windows.
Change the settings in the Setup Utility.  (Only when necessary)
If you can connect to the Internet, after the Internet Connection Firewall setting is 
enabled (Îpage 41), perform Windows Update.
(Î “Chapter 8: To Update this Computer to its Latest Version” in onscreen Reference 
Manual) 
						

							55
Troubleshooting
1Connect the AC adaptor.
2Change the settings in the setup utility.
Make the following settings.
zReturn settings to the status at the time of shipment.
zChange settings to enable startup from DVD-ROM & CD-R/RW drive.
If you change the status of the computer from that at the time of purchase, we 
recommend that you make a note of the settings that are changed.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
zIf the password has been set, enter the Supervisor Password, and 
press the 
Enter key.
BPress the 
F9 key.
At the confirmation message, select [Yes] and press the 
Enter key.
CSelect the [Boot] menu, then select [CD/DVD Drive] and press the 
F6 key 
until [CD/DVD Drive] is at the top of the [Boot] menu.
DPlace the Product Recovery DVD-ROM into the DVD-ROM & CD-R/RW 
drive.
EPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.
Reinstalling 
						

							Reinstalling Software
56
Troubleshooting
3Use the Product Recovery DVD-ROM to execute 
reinstallation.
APress the 1 key to execute [1. [Recovery]].
(All of the screens below are only examples).
zThe provision to perform the reinstallation will be displayed.
BIf you agree, press the 
1 key.
If you do not agree, press the 
2 key.
zIf you press the 
1 key the menu will be displayed.
zIf you press the 
2 key the reinstallation will be complete.
CMake a selection from the menu.
zTo return the computer to its status at the time of purchase
Press the 
1 key.
zTo divide the hard disk into two partitions (for OS and data)
Press the 
2 key.
Enter the basic partition size (GB) for the operating system installation 
and press the 
Enter key.
 You can cancel this operation by pressing the 
0 key.
 The data partition size is the remainder after subtracting the basic 
partition size. (Data partition: 1 GB or more)
Maximum settable size differs depending on the model.
zTo reinstall Windows in the original partition without changing the parti-
tion configuration
Press the 
3 key.
 The first partition size must be 6 GB or more of the hard disk size. 
Reinstallation cannot be performed with a small partition size. 
						

							57
Troubleshooting
DAt the confirmation message, press the Y key.
The operation of reinstallation for the hard disk starts automatically. (The 
operations take about 20 minutes.)
zDo not interrupt the reinstallation procedure before completion, for 
example by turning off the computer or pressing  the 
Ctrl+ Alt+ Del 
key, as this may prevent Windows from starting up, or may cause data 
to be lost so that the reinstallation procedure cannot be executed.
EThe message [Recovery] is complete will be displayed. Remove the 
Product Recovery DVD-ROM, and press any key to shut down the com-
puter.
4Return the Setup Utility settings to their default values.
Return the Setup Utility to its settings at the time of shipment to ensure 
proper setup of Windows.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
If the password has been set, enter the Supervisor Password, and press 
the 
Enter key.
BPress the 
F9 key.
At the confirmation message, select [Yes] and press the 
Enter key.
CPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart. 
						

							Reinstalling Software
58
Troubleshooting
5Setup Windows. (Îpage 20)
6Run the Setup Utility and change the settings where neces-
sary.
(The Setup Utility settings will return to their default values.  Even the security 
settings with the exception of the password(s), date and time will return to 
their default values.)
7If you can connect to the Internet, after the Internet Connec-
tion Firewall setting is enabled (Îpage 41), perform Win-
dows Update. 
(Î “Chapter 8: To Update this Computer to its Latest 
Version” in onscreen Reference Manual)
‹Changing the drive letter
You can change the drive letter for the DVD-ROM & CD-R/RW drive or hard disk drive 
by the following steps.
zDrive letters can only be changed when two or more partitions have been created 
on the hard disk drive. The name of the C: drive cannot be changed.
zWe recommend that you make these changes before installing applications.
AClick [start] - [Control Panel] - [Performance and Maintenance] - [Admin-
istrative Tools], and double click [Computer Management].
BClick [Disk Management] from [Storage].
CRight click on the partition of the hard disk or the name of the DVD-ROM & 
CD-R/RW drive and click [Change Drive Letter and Paths...].
DClick [Change].
EClick [Assign the following drive letter] and select the new drive letter, and 
then click [OK].
FAt the confirmation message, click [Yes]. 
						

							59
Important Information
LIMITED USE LICENSE AGREEMENT
THE SOFTWARE PROGRAM(S) (“PROGRAMS”) FURNISHED WITH THIS PANASONIC® PRODUCT (“PRODUCT”) 
ARE LICENSED ONLY TO THE END-USER (“YOU”), AND MAY BE USED BY YOU ONLY IN ACCORDANCE WITH 
THE LICENSE TERMS DESCRIBED BELOW. YOUR USE OF THE PROGRAMS SHALL BE CONCLUSIVELY 
DEEMED TO CONSTITUTE YOUR ACCEPTANCE OF THE TERMS OF THIS LICENSE.
Matsushita Electric Industrial Co., Ltd. (“MEI”) has developed or otherwise obtained the Programs and hereby licenses 
their use to you. You assume sole responsibility for the selection of the Product (including the associated Programs) to 
achieve your intended results, and for the installation, use and results obtained therefrom.
LICENSE
A. MEI hereby grants you a personal, non-transferable and non-exclusive right and license to use the Pro-
grams in accordance with the terms and conditions stated in this Agreement. You acknowledge that you are 
receiving only a LIMITED LICENSE TO USE  the Programs and related documentation and that you shall 
obtain no title, ownership nor any other rights in or to the Programs and related documentation nor in or to 
the algorithms, concepts, designs and ideas represented by or incorporated in the Programs and related 
documentation, all of which title, ownership and rights shall remain with MEI or its suppliers.
B. You may use the Programs only on the single Product which was accompanied by the Programs.
C. You and your employees and agents are required to protect the confidentiality of the Programs. You may not 
distribute or otherwise make the Programs or related documentation available to any third party, by time-
sharing or otherwise, without the prior written consent of MEI.
D. You may not copy or reproduce, or permit to be copied or reproduced, the Programs or related documenta-
tion for any purpose, except that you may make one (1) copy of the Programs for backup purposes only in 
support of your use of the Programs on the single Product which was accompanied by the Programs. You 
shall not modify, or attempt to modify, the Programs.
E. You may transfer the Programs and license them to another party only in connection with your transfer of the 
single Product which was accompanied by the Programs to such other party. At the time of such a transfer, 
you must also transfer all copies, whether in printed or machine readable form, of every Program, and the 
related documentation, to the same party or destroy any such copies not so transferred.
F. You may not remove any copyright, trademark or other notice or product identification from the Programs 
and you must reproduce and include any such notice or product identification on any copy of any Program.
YOU MAY NOT REVERSE ASSEMBLE, REVERSE COMPILE, OR MECHANICALLY OR ELECTRONICALLY TRACE 
THE PROGRAMS, OR ANY COPY THEREOF, IN WHOLE OR IN PART.
YOU MAY NOT USE, COPY, MODIFY, ALTER, OR TRANSFER THE PROGRAMS OR ANY COPY THEREOF, IN 
WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THE LICENSE.
IF YOU TRANSFER POSSESSION OF ANY COPY OF ANY PROGRAM TO ANOTHER PARTY, EXCEPT AS PER-
MITTED IN PARAGRAPH E ABOVE, YOUR LICENSE IS AUTOMATICALLY TERMINATED.
TERM
This license is effective only for so long as you own or lease the Product, unless earlier terminated. You may terminate 
this license at any time by destroying, at your expense, the Programs and related documentation together with all cop-
ies thereof in any form. This license will also terminate effective immediately upon occurrence of the conditions therefor 
set forth elsewhere in this Agreement, or if you fail to comply with any term or condition contained herein. Upon any 
such termination, you agree to destroy, at your expense, the Programs and related documentation together with all cop-
ies thereof in any form.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND 
BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATE-
MENT OF THE AGREEMENT BETWEEN US, WHICH SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, 
ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US, RELATING TO THE SUBJECT MAT-
TER OF THIS AGREEMENT.
About Intel
® software products
The enclosed software products and documentation were developed at private expense, and are provided with 
“RESTRICTED RIGHTS.” Use, duplication or disclosure by the government is subject to restrictions as set forth in 
FAR 52.227-14 and DFARS 252.227-7013 et. seq. or its successor. The use of this product by the government con-
stitutes acknowledgment of Intels proprietary rights in the product. 
						

							60
Important Information
Hard Disk Data Erase Utility
This computer is equipped with a utility for erasing hard disk data.
When disposing of or transferring ownership of this device, erase all data on the hard disk in order to prevent the theft of 
hard disk data following the steps below.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the followings
zBe sure the AC adaptor is connected until the procedure is completed.
zThis utility can only be used for internal hard disk.  It cannot be used to erase data 
from external hard disks.
zThis utility cannot erase data from damaged disk.
zThis utility cannot erase data for specific partitions.
zAfter executing this utility, the computer cannot be booted from the hard disk.
ATurn the computer on, and press the 
F2 key while [Panasonic] boot 
screen is displayed. 
The Setup Utility will start up.
If the password has been set, enter the Supervisor Password, and press 
the 
Enter key. The [Boot] menu cannot be changed with User Pass-
word.
BSelect the [Boot] menu, then select [CD/DVD Drive] and press the 
F6 key 
until [CD/DVD Drive] is at the top of the [Boot] menu.
CPlace the Product Recovery DVD-ROM into the DVD-ROM & CD-R/RW 
drive.
DPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.
If [Enter Password] is displayed during the following procedure, enter the 
Supervisor Password or User Password.
EWhen the message Select a number is displayed, press the 
2 key and 
perform 2. [Erase HDD].
(You can cancel this operation by pressing the 
0 key.)
The confirmation message will be displayed. The hard disk data erase utility erases data using an overwriting method, but there is a possibility that due to malfunc-
tions or other operational errors, data may not be completely erased. There are also specialized devices that may be 
able to read data that has been erased using this method. If you need to erase highly confidential data, we recom-
mend that you contact a company that specializes in this process. Matsushita Electric Industrial Co., Ltd. will bear no 
responsibility for losses or damages suffered as a result of the use of this utility.
Before Erasing Data
Completely Erasing Data