Panasonic Cf 07 Mk1 Win98 2000 Part Dfqx5265zc Owners Manual

							31
Troubleshooting
02D0  System cache error - Cache disabled
Contact Panasonic Technical Support.
02F0: CPU ID:
CPU socket number for Multi-Processor error.
02F4:  EISA CMOS not writable
ServerBIOS2 test error:  Cannot write to EISA CMOS.
02F5:  DMA Test Failed
ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.
02F6:  Software NMI Failed
ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).
02F7:  Fail - Safe Timer NMI Failed
ServerBIOS2 test error: Fail-Safe Timer takes too long.
device address Conflict
Address conflict for specified device.
Allocation Error for: device
Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.
Failing Bits : nnnn
The hex number nnnn is a map of the bits at the RAM address which failed the memory test.
Each 1 (one) in the map indicates a failed bit.  See error 230,231 or 232 for offset address of the
failure in System, Extended or Shadow memory.
Invalid System Configuration Data
Problem with NVRAM (CMOS) data.
I/O device IRQ conflict
I/O device IRQ conflict error.
Operating System not found
Operating system cannot be located on either drive A: or drive C:.  Enter Setup and see if fixed
disk and drive A: are properly identified.
Parity Check 1 nnnn
Parity error found in the system bus.  BIOS attempts to locate the address and display it on the
screen.  If it cannot locate the address, it displays ????.  Parity is a method for checking errors
in binary data.  A parity error indicates that some data has been corrupted.
Parity Check 2 nnnn
Parity error found in the I/O bus.  BIOS attempts to locate the address and display it on the
screen.  If it cannot locate the address, it displays ????.
Press  to resume,  to Setup
Displayed after any recoverable error message.  Press  to start the boot process or  to
enter a Setup and change the settings. Write down and follow the information shown on the
screen. 
						

							32
Troubleshooting
Dealing with Problems (Summary)
When a problem occurs, power off the wireless display, then connect the optional port
replicator (CF-VEB071), external keyboard and external display and refer to this page.  The
“Reference Manual” also contains detailed information.  If a problem appears to be related
to a software application, read the software related manual.  If you still cannot troubleshoot
the problem, contact Panasonic Technical Support.
Check the cable connection for the AC adaptor.
Check to see if a fully charged battery is properly installed.
Remove the battery pack and disconnect the AC adaptor,
then connect them again.
Input your password.  If you have forgotten it, contact
Panasonic Technical Support.
 page 30
Press   F9   in the Setup Utility (  “Setup Utility”).
This will restore the Setup Utility’s settings to their default
values (except the password settings).  Then, the Setup Util-
ity must be run once again for you to input the appropriate
operating environment settings.  (The processing speed de-
pends on the application software used, so this operation may
not cause the processing speed to increase.)
You can set the date and time through [Date/Time] in
[Start] - [Settings] - [Control Panel].
  When the computer is connected to a Local Area Network
(LAN), confirm the date and time of the server.
If you continue to experience problems, the internal bat-
tery maintaining the clock may need to be replaced.  Con-
tact Panasonic Technical Support.
  This computer will not correctly recognize the date and
time starting from the year 2100 A.D.
The power indicator
or battery indicator
is not lit
[Enter Password] is
displayed
POST Startup
Error(s) is displayed
Windows startup, or
an operation is ex-
tremely slow
The date and time
are incorrect
 Starting Up 
						

							33
Troubleshooting
Press   F9    in the Setup Utility (  “Setup Util-
ity”).   This will restore the Setup Utility’s settings to their
default values (except the password settings).
Try removing all peripheral devices.
Windows 98
Run SCANDISK to check the hard disk.
At start-up, press    Ctrl    to operate the computer in the
Safe mode.
Windows 2000
Click [Local Disk(C:)] in [My Computer] with the right
button, select [Properties], then select [Tools] - [Check
Now].
At start-up, press    F8    to operate the computer in the
Safe mode.
Restart the computer by using the keyboard (e.g.,      or
  Ctrl   +    Esc   ).
When the port replicator is not connected, turn off the com-
puter.
Use the Windows password as the following.
Select [Start] - [Settings] - [Control Panel] - [Power Man-
agement]* - [Advanced], then add the check mark for
[Prompt for password when computer goes off standby].
*
Windows 2000  : [Power Options]
Press the Menu button of the wireless display, then set the
password (
 Operating Instructions of the wireless dis-
play).
A problem possibly occurred during startup. After power-
ing off the computer, connect the port replicator and restart
the computer.
After powering off the computer, connect the USB floppy
disk drive and restart the computer.
After reinstalling, setup Windows, then set the password
again.
When the previous
item is not the cause
The cursor cannot be
controlled
The password is not
required when re-
suming from the
standby or hiberna-
tion mode
The DISPLAY
READY indicator
does not go on even
when the HDD indi-
cator goes off
Windows 98
When starting up in
the MS-DOS mode,
the USB floppy disk
drive can not be used
Windows 2000
The password of the
administrator was
forgotten
 Starting Up 
						

							34
Troubleshooting
Dealing with Problems (Summary)
The red indicator
lights.
Repeated beeping
sound while the com-
puter is in use.
The red indicator
blinks
The orange indicator
blinks
The green indicator
blinksThe battery level is low.  Save your data and power off your
computer.
After connecting the AC adaptor or replacing the battery pack
with a fully charged one, turn your computer on.
The battery pack or recharging function may be defec-
tive.  Quickly remove the battery pack and disconnect the
AC adaptor, then connect them again.
If the problem persists, contact Panasonic Technical Sup-
port.
Unable to charge because of an improper temperature range.
(
 page 8)
Battery is discharging to prescribed charging level in high
temperature mode.
 Battery Indicator
Is Acrobat Reader installed?
If Acrobat Reader is not installed, run  [c:\util
eader\setup.exe]*
in [Start] - [Run] to reinstall the program.  When installing
the program, do not change the installation destination folder.
If the destination folder is changed, the Reference Manual
cannot be opened from the [Start] menu.
*
Windows 2000: [c:\util
eader\ar405.exe]
If an attempt is made to open a PDF file from [Windows
Explorer], etc., by clicking on the file, there are cases Acro-
bat Reader will no longer start up.  In such cases, restart the
computer.
To open a PDF file, run Acrobat Reader first and then specify
the name of the file to open in [File] - [Open].  For the Ref-
erence Manual, this procedure does not need to be followed.
The Reference Manual can be opened by selecting [Refer-
ence Manual] in [Start] - [Programs] - [Panasonic] - [On-
Line Manuals].
 Reference Manual
The Reference Manual
is not displayed
Windows 2000
A PDF file cannot be
opened
Wireless Display (except below  Operating Instructions of the wireless dis-
play)
Wireless connection
is interruptedSelect  on the taskbar of the external display, then select
[Configuration], and then set [Tx Rate] to [Auto 1 or 2 Mb].
 page 19   
						

							35
Troubleshooting
 Application Software
After shutting down by pressing the power switch for more
than four seconds, press the power switch to power on and
open the application again.
If the program no longer works normally, go to [Start] - [Set-
tings] - [Control Panel] - [Add/Remove Programs] to delete
the program.  Then reinstall the program.
Install the software after powering off the computer and the
wireless display and then connecting the port replicator, op-
tional USB floppy disk drive, external keyboard and external
display. Computer hangsUnable to install
Unable to shut down
Windows
 Shutting down
Do not shut down Windows during music playback.
No display after pow-
ering on
The power has not
been turned off, but
after a certain period
of time, there is no
display
An afterimage ap-
pears
The external display
no longer displays
properly
The screen becomes
disorderedWhen there is no display to an external display,
• Check your cable connection to the external display.
• Confirm your display is powered on.
• Check the settings for your external display.
Has the computer been set to the power-saving mode?
    To resume operation of your computer from the condition
the power of the display is off (for energy conservation
purposes), use the touch screen or an external keyboard
or mouse.
To save power, your computer may have automatically
entered the standby or hibernation mode.  (
 
“Computing On the Road”)  Press the power switch.
If an image is displayed for a prolonged period of time, an
afterimage may appear.  This is not a malfunction.  Set the
screen saver.
When an external display not compatible with the power
saving mode is used with the computer, the external display
may no longer display properly when the computer enters
the condition the power of the display is off  (for energy
conservation purposes).  In such cases, turn off the power to
the external display.
Changing the number of colors of the display may affect the
screen. Restart the computer.
 External Display 
						

							36
Troubleshooting
Reinstalling Software
Before Reinstallation
 Preparing
You will need the followings:
• Product Recovery CD-ROM
• Optional port replicator (CF-VEB071)
• External keyboard
• External mouse
• External display
• If it was necessary to create BACKUP DISKS (“Create backup disks for rein-
stallation” on page 17), you will need the BACKUP DISKS (e.g., FIRSTAID
FD), the USB floppy disk drive (CF-VFDU03).
The operation of reinstallation takes about 1 hour (Windows 98) or 20 minutes
(Windows 2000).
 Important
Save all important data.  If reinstallation is carried out, all data existing prior to the
installation will be lost.  The reinstallation will return the computer to close to the
conditions at time of purchase.
Before the reinstallation procedure, remove unnecessary peripherals.
Be sure the AC adaptor is connected until the reinstallation procedure is com-
pleted.
Reinstalling
1Power off the computer and connect the port replicator, external display, external
keyboard and external mouse and USB floppy disk drive, then turn the computer on.
2
When the message [Press  to enter SETUP] is displayed, press   F2    and then
run the Setup Utility.
If the password has been set, enter the Supervisor Password.
3
Write down all of the contents of the Setup Utility and then press    F9   .
At the confirmation message, select [Yes] and press   Enter   .
4
Select [Boot] menu, press      /      and    F5   /   F6     until [CD Drive] is at the top
of the [Boot] menu and [Floppy Disk] is the next position.
5Set the Product Recovery CD-ROM* in the CD-ROM drive, and set the FIRSTAID
FD in the floppy disk drive.
*Windows 2000    : Product Recovery CD-ROM1
If data on your hard disk is compressed, the data should be uncompressed.
CAUTION 
						

							37
Troubleshooting
In such cases, the initial partition size must be 2 GB or more of the hard
disk size.  Reinstallation cannot be performed with a small partition size.
If [The program has detected an error 110 on the partition starting at sector
xxxxxxxx on disk1.] is displayed, select [Yes].
NOTE
8Make a selection from the menu.
To restore all contents of the hard disk to factory default, including the partition
setting(s):
Select [1. Restore the whole HDD to factory default].
Windows 98
To restore the hard disk (C drive) to factory default, excluding the partition
setting(s):
Select [2. Restore the drive C to factory default].
Windows 2000
To reinstall Windows Windows 2000 to the first partition to factory default:
Select [2. Restore Windows 2000 to the first partition].
-------------------------------------------------Select a number-------------------------------------------------1. Restore the whole HDD to factory default
2. Restore the drive C to factory default
3. End
-------------------------------------------------
-------------------------------------------------Select a number-------------------------------------------------1. Restore the whole HDD to factory default
2. Restore Windows 2000 to the first partition
3. End
-------------------------------------------------
Windows 98 6
Press    F10  .
At the confirmation message, select [Yes] and press   Enter   . The computer will
reboot, and the License Agreement screen should appear. Select [1. Yes, I agree to the
provisions above and wish to continue!].
7This screen should appear.
(To next page)
Windows 2000 
						

							38
Troubleshooting
Reinstalling Software
9At the confirmation message , press   Y   .
The computer will reboot, and the operation of reinstallation for the hard disk starts
automatically.
Windows 2000
When [Insert media 2] is displayed, insert Product Recovery CD-ROM 2 into the
CD-ROM drive and immediately select [OK].
10After the reinstallation procedure completes, the following message will appear on
the display.  Remove the Product Recovery CD-ROM* and FIRSTAID FD, then re-
start the computer by pressing
(When using the USB floppy disk drive, disconnect it.)
All data on the whole HDD has been restored to the factory default.
After removing floppy disk and the Product Recovery CD-ROM,
restart the computer and set up Windows again.
Windows 98If [OK] is not immediately selected:
[The media does not contain the correct file] may be displayed.  In such cases,
[Insert media 2...] is displayed again when [OK] is selected.  Confirm that Product
Recovery CD-ROM 2 has been inserted by opening the tray of the CD-ROM
drive, then close the tray and immediately select [OK].
NOTE
Windows2000 install wizard will start after reboot.
Restore process will execute more after Windows2000 install wizard.
Restart the computer after removing Product Recovery CD-ROM.
Windows 2000
Ctrl   +   Alt   +   Del   .
*Windows 2000    :  Product Recovery CD-ROM2 
						

							39
Troubleshooting
11When the message [Press  to enter SETUP] is displayed, press    F2    and then
run the Setup Utility.
If the password has been set, enter the Supervisor Password.
12
Press    F9  .
At the confirmation message, select [Yes] and press   Enter   .  (The Setup Utility
settings will return to their default values.  Even the security settings with the excep-
tion of the password(s) will return to their default values.)
Change the settings where necessary.
13
Press    F10   .
At the confirmation message, select [Yes] and press   Enter   .
14Perform the setup procedure for Windows by following the instructions on the screen.
   Windows 98 page 15
   Windows 2000 page 16
When an UPDATE FD is to be created, follow the steps in the readme.txt on the
disk.(
 page 17)
When [Operating System not found] is displayed, press   Ctrl    +   Alt    +   Del
and perform the operations from step 11 to step 13.
If you fail to press   F2   in step 11, restart the computer and perform the opera-
tions from step 11 to step 13 after finishing Windows setup procedure.
NOTE 
						

							40
Appendix
LIMITED USE LICENSE AGREEMENT
A. MEI hereby grants you a personal, non-transferable and non-exclusive right
and license to use the Programs in accordance with the terms and conditions
stated in this Agreement. You acknowledge that you are receiving only a LIM-
ITED LICENSE TO USE  the Programs and related documentation and that
you shall obtain no title, ownership nor any other rights in or to the Programs
and related documentation nor in or to the algorithms, concepts, designs and
ideas represented by or incorporated in the Programs and related documen-
tation, all of which title, ownership and rights shall remain with MEI or its
suppliers.
B. You may use the Programs only on the single Product which was accompa-
nied by the Programs.
C. You and your employees and agents are required to protect the confidential-
ity of the Programs. You may not distribute or otherwise make the Programs
or related documentation available to any third party, by time-sharing or oth-
erwise, without the prior written consent of MEI.
D. You may not copy or reproduce, or permit to be copied or  reproduced, the
Programs or related documentation for any purpose, except that you may
make one (1) copy of the Programs for backup purposes only in support of
your use of the Programs on the single Product which was accompanied by
the Programs. You shall not modify, or attempt to modify, the Programs.
E. You may transfer the Programs and license them to another party only in
connection with your transfer of the single Product which was accompanied
by the Programs to such other party. At the time of such a transfer, you must
also transfer all copies, whether in printed or machine readable form, of every
Program, and the related documentation, to the same party or destroy any
such copies not so transferred.LICENSE THE SOFTWARE PROGRAM(S) (“PROGRAMS”) FURNISHED WITH THIS
PANASONIC
® PRODUCT (“PRODUCT”) ARE LICENSED ONLY TO THE END-
USER (“YOU”), AND MAY BE USED BY YOU ONLY IN ACCORDANCE WITH
THE LICENSE TERMS DESCRIBED BELOW. YOUR USE OF THE PROGRAMS
SHALL BE CONCLUSIVELY DEEMED TO CONSTITUTE YOUR ACCEPTANCE
OF THE TERMS OF THIS LICENSE.
Matsushita Electric Industrial Co., Ltd. (“MEI”) has developed or otherwise obtained
the Programs and hereby licenses their use to you. You assume sole responsibility
for the selection of the Product (including the associated Programs) to achieve your
intended results, and for the installation, use and results obtained therefrom.