Panasonic Camera Lumix Dmc G5 Owners Manual

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Troubleshooting
First, try out the following procedures (P221–231).
•
The battery is exhausted.•Charge the battery.
•If you leave the camera on , the battery will be exhausted.
> Turn the camera off frequently by using the [Economy] etc.  (P73)
•If you connect to a TV compatible with VIERA Link with a HDMI mini cable (optional) and turn the TV 
off with the remote control for the TV, this unit is also turned off.
> If you are not using VIERA Link, set [VIERA Link] to [OFF].  (P75)
•Insert the battery securely all the way in. (P26)
•Is the subject focused?
> [Focus Priority] is set to [ON] at the time of purchase, and so you cannot take pictures until the 
subject is in focus. If you want to be able to take a picture when you press the shutter button fully 
even if the subject is not focused, set [Focus Priority] in the [Custom] menu to [OFF].  (P167)
•Picture might look whitish when lens or image sensor gets dirty with fingerprints or similar.
> If the lens is dirty turn the camera off and then gently wipe the lens surface with a soft, dry cloth.
> Refer to  P213 when the image sensor gets dirty.
If the problem is not resolved,  it may be improved by selecting [Reset]  (P76) on the 
[Setup] menu.
Battery and power source
The camera cannot be operated even when it is turned on.
The camera turns off immediately after it is turned on.
This unit is turned off automatically.
Card/battery door does not close.
Recording
Taking pictures is not possible.
The shutter will not operate immediately when the shutter button is pressed.
The recorded picture is whitish. 
						

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>Check that the exposure is correctly compensated.  (P88)
•Is the AE Lock (P104) applied incorrectly?
> Cancel the settings of White Balance Bracket  (P110).
•Is the Burst  (P89) or Auto Bracket  (P91) set?
> Set the drive mode to Single.  (P38)
•Is the self-timer (P93) set to [ ]?
•The subject is beyond the focus range of the camera.  (P37)
•There is camera shake (jitter) or the subject is moving slightly.  (P78)•Is [Focus Priority] in the [Custom] menu set to [OFF]? (P167)
In this case, the picture may not be properly focused even if [AFS], [AFF] or [AFC] in [Focus Mode] is 
set.
•Is the AF Lock  (P104) applied incorrectly?
•The shutter speed will become slower and the Optical Image Stabilizer function may not work 
properly when taking pictures especially in dark places.
> We recommend holding the camera firmly with both hands when taking pictures.  (P33)
> We recommend using a tripod and the self-timer  (P93) when taking pictures with a slow shutter 
speed.
•Are you using a lens which supports the stabilizer function?  (P16)
•Is there any memory remaining on the card?
•Is the ISO sensitivity high or the shutter speed slow?
([Sensitivity] is set to [AUTO] when the camera is shipped. Therefore, when taking pictures indoors 
etc. noise will appear.)
> Decrease the ISO sensitivity.  (P111)
> Increase the setting for [Noise Reduction] in [Photo Style] or lower the setting for each of the 
items other than [Noise Reduction].  (P148)
> Take pictures in bright places.
> Set the [Long Shtr NR]  to [ON].  (P155)
•Is the [Picture Size]  (P149)  or the [Quality]  (P150)  set low?
•Is the [Digital Zoom] set?  (P80)
The recorded picture is too bright or dark.
Multiple pictures are taken at one time.
The subject is not focused properly.
The recorded picture is blurred. The Optical Image Stabilizer is not effective.
Taking pictures using White Balance Bracket is not possible.
The recorded picture looks rough.
Noise appears on the picture. 
						

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•When recording under fluorescent or LED lighting fixture, etc., increasing the shutter speed may 
introduce slight changes to brightness and color. These are a result of the characteristics of the light 
source and do not indicate a malfunction.
•When recording subjects in extremely bright locations or recording under fluorescent lighting, LED 
lighting fixture, mercury lamp, sodium lighting, etc., the colors and screen brightness may change or 
horizontal striping may appear on the screen.
•There may be defective pixels in the image sensor. Perform [Pixel Refresh] (P77).
•Are you in Exposure Compensation operation?
> Press the rear dial to switch to Exposure Compensation operation.  (P88)
> Set the [Function Lever]  to [AUTO].   (P15)
•If the subject contains sections that differ in color to the surroundings, touch those sections or the 
main colors of the subject to set the AF frame  (P97).
 
•Is your finger covering up the speaker?  (P10)
Striping or flicker may appear under lighting such as fluorescent lighting and LED 
lighting fixture.
•
This is characteristic of MOS sensors which serve as the camera’s pickup 
sensors.
This is not a malfunction.
•When you see noticeable flicker or striping while recording a motion picture, you 
can reduce the flicker or striping by setting up [Flkr Decrease]  (P162) and fixing 
the shutter speed. It is possible to select a shutter speed from 
[1/50], [1/60], [1/100], or [1/120].
The brightness or the hue of the recorded picture is different from the actual scene.
Bright spot not in subject is recorded.
You cannot compensate the exposure.
The function lever does not work.
Subject cannot be locked.
(AF tracking not possible)
Operation sound is small. 
						

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•You may not be able to record for a short while after turning this unit on when using a large capacity 
card.
•Use a card with SD Speed Class with “Class 4” or higher when recording motion pictures.•Depending on the type of the card, recording may stop in the middle.> If motion picture recording stops during use of a card of at least “Class 4” or if you use a card on 
which recording and deleting have been repeated many times, or a card that has been formatted 
on a PC or other equipment, the data-writing speed is lower. In such cases, we recommend that 
you make a backup of the data and then format  (P77) the card in this unit.
•When recording a motion picture, the screen may go dark after a certain period to reduce battery 
consumption, but this will not affect the recorded motion picture.
•The screen may be blacked out momentarily, or the unit may record noise due to static electricity or 
electromagnetic waves etc. depending on the environment of the motion picture recording.
•Object seems to be warped slightly when the object moves across the image very fast, but this is 
because the unit is using MOS for the image sensor. This is not a malfunction.
•With recording in a quiet environment, depending  on the lenses used, the sound of aperture and 
focus actions may be recorded in motion pictures. This is not a malfunction. Focus operation while 
recording motion pictures can be set to [OFF] with [Continuous AF]  (P52).
•Be careful while recording motion pictures because the sounds of the zoom operations, buttons and 
dial operation etc. may be recorded.
•While recording motion pictures, plugging the aper ture of the microphone with a finger may reduce 
the level of audio recording or audio may not record at all. Also be careful because the operation 
sound of lenses can easily be recorded at this time.
Motion pictures
Recording motion pictures is not possible.
Motion picture recording stops in the middle.
When recording a motion picture, the screen may go dark.
The screen may be blacked out momentarily, or the unit may record noise.
Object seems to be warped.
In motion pictures, abnormal clicking and buzzing sounds are recorded.
The recorded sound is very quiet. 
						

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•Depending on the lens used, picture may be warped slightly or you may see colors along the edge 
depending on the zoom factor, due to the characteristics of the lens. Also, the peripherals of the 
image might look warped because the perspective is enhanced when the wide angle is used. This is 
not a malfunction.
•The Optical Image stabilizer function of the interchangeable lens (H-PS14042, H-FS014042, 
H-FS45150) only works correctly with supported cameras.> When older Panasonic digital cameras (DMC-GF1,  DMC-GH1, DMC-G1) are used, [Stabilizer] in 
the [Rec] menu (P78)  cannot be set to [OFF]. It is recommended to update the firmware of the 
digital camera at the following website. 
http://panasonic.jp/support/global/cs/dsc/download/
> When using this lens with  another make of digital cameras, the Optical Image Stabilizer function 
will not work. (As of August 2012)
For details, contact the respective company.
•Is the flash closed? > Slide the [ OPEN] lever to open the flash.  (P84)
•The flash is activated 2 times. The interval between the first and second flash is longer when 
Red-Eye Reduction (P84) is set so the subject should not move until the second flash is activated.
Lens
Recorded image may be warped, or nonexistent color is surrounding the subject.
When the lens is attached to another digital camera, stabilizer function cannot be 
turned off or stabilizer function does not work.
Flash
The flash is not activated.
The flash is activated 2 times. 
						

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•The LCD monitor turns off when [Auto LCD Off] (P73) is selected for the [Economy] Mode.
[This does not happen when using the AC adaptor (optional).]
•It will switch to viewfinder display if there is hand or object near the eye sensor. (P34)
•Check [LCD Mode] setting.  (P72)•Perform [LCD Display]/[Viewfinder]. (P72)
•This occurs due to the aperture of the lens changing when the shutter button is pressed halfway, or 
when the brightness of the subject changes. This is not a malfunction.
•Does the picture appear on the viewfinder?
> Press [LVF/LCD] to switch to LCD monitor display.  (P34)
•Is the LCD monitor switched off?
> Switch the display by pressing [DISP.].  (P40)
•It is only displayed on the LCD monitor when the camera is connected to a PC or printer.
•This is not a malfunction.
These pixels do not affect the recorded pictures.
•In dark places, noise may appear to maintain the brightness of the LCD monitor.
•This is a characteristic of the drive system of the viewfinder of this unit, and it is not a malfunction. 
There will be no problem with the recorded image.
LCD monitor/Viewfinder
The LCD monitor turns off although the camera is turned on.
The LCD monitor/Viewfinder is too bright or dark.
It may flicker for an instant or the brightness of the screen may change significantly for an 
instant.
The picture is not displayed on the LCD monitor.
LCD monitor and viewfinder do not switch when [LVF/LCD] is pressed.
Black, red, blue and green dots appear on the LCD monitor.
Noise appears on the LCD monitor.
You see red, green, or blue flashes when you move your eyes in the viewfinder, or 
when the camera is moved rapidly. 
						

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•You can display the pictures without being rotated when [Rotate Disp.] (P75) is set to [OFF].
•You can rotate pictures with the [Rotate] function.  (P184)
•Did you press [(]?
•Is the card inserted?•Is there a picture on the card?•Is this a folder or picture which was processed in the PC? If it is, it cannot be played back by this unit.
> It is recommended to use the “ PHOTOfunSTUDIO ” software in the CD-ROM (supplied) to write 
pictures from PC to card.
•Has [Playback Mode] been set for playback?
> Change to [Normal Play].  (P177)
•Is this a non-standard picture, a picture which  has been edited using a PC or a picture which was 
taken by another make of digital camera?
•Did you remove the battery immediately after pict ure-taking or did you take the picture using a 
battery with a low remaining charge? > Format the data to delete the pictures mentioned above.  (P77)
(Other pictures will be deleted as well and it will not be possible to restore them. Therefore, 
check well before formatting.)
•
Is something covering up the speaker?  (P10)
•Is the clock in the camera set properly?  (P29)•Images edited on a PC or images recorded on other cameras might display a different date to the 
recorded date during the Calendar Playback.
Playback
The picture being played back is not rotated, or is rotated in an unexpected direction, 
when displayed.
The picture is not played back.
There are no recorded pictures.
The folder number and the file number are displayed as [—] and the screen turns 
black.
Playback sound or operation sound is too low.
Images with different date as recorded date are played back in the Calendar 
Playback. 
						

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•Is it a picture that has been recorded with other equipment? In such cases, these pictures may be 
displayed with a deteriorated picture quality.
•When Digital Red-Eye Correction ([ ], [ ]) is in operation, if you take a picture of a subject 
with red color surrounded by a skin tone color, that red part may be corrected to black by the Digital 
Red-Eye Correction function.> It is recommended to take a pictures with the flash closed, Flash Mode set to [ ‰], or [Red-Eye 
Removal] set to [OFF].  (P152)
•Motion pictures recorded in [AVCHD] or [MP4] may be played back with poor picture or sound quality 
or playback may not be possible even when played back with equipment compatible with these 
formats. Also, the recording information may not be displayed properly.
•Is the camera connected to the TV correctly?
> Set the TV input to external input mode.
•Depending on the TV model, the pictures may be exte nded horizontally or vertically or they may be 
displayed with their edges cut off.
•Are you trying to play back the motion pictures by directly inserting the card in the card slot of the 
TV?
> Connect the camera to the TV with the AV  cable (optional), or with the HDMI mini cable 
(optional), and then play back the motion pictures on the camera.  (P193)
White round spots like soap bubbles appear on the recorded picture.
•
If you take a picture with the flash in a dark place or indoors, white round spots 
may appear on the picture caused by the flash reflecting of particles of dust in the 
air. This is not a malfunction.
A characteristic of this is that the number of round spots and their position differ in 
every picture.
[Thumbnail is displayed] appears on the screen.
Red part of the recorded image has changed color to black.
Motion pictures recorded with this model cannot be played back on other equipment.
TV, PC and printer
The picture does not appear on the television.
The display areas on the TV screen and the camera’s LCD monitor are different.
The motion pictures cannot be played back on a TV. 
						

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>Check [TV Aspect] setting.  (P74)
•Is it connected properly with the HDMI mini cable (optional)?  (P193)
> Confirm that the HDMI mini cable (optional) is firmly fitted.
> Press [ (] on this unit.
•Is the [VIERA Link] on this unit set to [ON]?  (P75)
> Depending on HDMI terminal of th e TV, the input channel may not switch automatically. In this 
case, use the remote control for the TV to switch input. (For details on how to switch input, 
please read the operating instructions for the TV.)
> Check the VIERA Link setting on the connected device.
> Turn this unit off and on.
> Set [HDAVI Control] to [Off] on the TV and then turn it back to [On]. (Refer to the operating 
instructions of the TV for details.)
•Is the camera connected to the PC correctly?
•Is the camera recognized by the PC correctly?
> Set to [PC] in [USB Mode].  (P73, 198)
> Turn this unit off and on.
> Disconnect the USB connection cable. Connect it again while the card is inserted in the camera.
> If there are two or more USB terminal on a single PC, try connecting the USB connection cable 
to another USB terminal.
> Check if your PC is compat ible with SDXC memory cards.
http://panasonic.net/avc/sdcard/information/SDXC.html
> A message prompting to format the card may be displayed when connecting, but do not format.
> If the [Access] displayed on the LCD monito r does not disappear, disconnect the USB 
connection cable after turning this unit off.
The picture is not displayed fully on the TV.
VIERA Link does not work.
Cannot communicate with the PC.
The card is not recognized by the PC.
The card is not recognized by the PC. (SDXC memory card is used) 
						

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•Pictures cannot be printed using a printer that does not support PictBridge.> Set to [PictBridge(PTP)] in [USB Mode]. (P73 , 202)
> When using a printer with a Cropping or borderless printing function, cancel this function before 
printing. (For details, refer to the operating instructions for the printer.)
> When you order photo studios to print pictures,  ask the photo studio if the 16:9 pictures can be 
printed.
•This is the noise of the Dust Reduction Function working  (P213); it is not a malfunction.
•It is a sound of lens movement or aperture operation when this unit is turned on or o ff, and it is not a 
malfunction.
•You may hear a sound from the lens and image in the LCD monitor may suddenly change when the 
brightness has changed by zoom operation or moving the camera, but there is no effect on 
recording.
The sound is caused by the automatic adjustment of the aperture. This is not a malfunction.
> Press [MENU/SET], select the [Setup] menu icon [ ] and then select the [ ~] icon to set the 
desired language.  (P76)
•This is a highlight function showing the white saturated area.  (P165)
•In dark places, the AF Assist Lamp (P168) lights red to make it easier to focus on a subject.
•Is [AF Assist Lamp] set to [ON]?  (P168)
•The AF Assist Lamp does not turn on in bright places.
The picture cannot be printed when the camera is connected to a printer.
The ends of the pictures are cut at printing.
Others
The camera makes a noise when this unit is turned on.
There is a sound from lens unit.
An unreadable language was selected by mistake.
Part of the picture is flashing in black and white.
A red lamp sometimes turns on when the shutter button is pressed halfway.
The AF Assist Lamp does not turn on.