Panasonic 60"65" Class 1080p Plasma Hdtv Tc P60zt60 Owners Manual

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Operations 
Turn power on
or
(Remote) (TV)
The last viewed Home Screen is displayed each time the TV is turned on.
Example: Selected content screenExample: Lifestyle Screen
  ●To return to “Home Screen” at any time.
  ●You can customize “Home Screen” and display desired information, access specific features easily, 
select the default “Home Screen”, etc. For details, follow the on-screen instructions or refer to the eHELP 
(Watching TV > my Home Screen > Settings) 
Watching TV
Select the TV viewer from “Home Screen”
 select
 access
To watch TV via a Cable box, Satellite receiver, or any other source (DVD, DVR, gaming device, 
etc.), press the INPUT button and select the appropriate input. 
To access each feature
Access “Apps list” and select a feature
Example: Apps  list  ●Apps is the applications (features) of the TV.  ●For operations of each feature and the setup of “Apps 
list”, follow the on-screen instructions or refer to the 
eHELP (Convenience features > Using Apps list). 
						

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Display eHELP[Top page]When you enter 
eHELP again 
after exiting, the 
confirmation screen 
is displayed while the 
TV is turned on.
You can select “TOP 
PAGE” or “LAST 
PAGE”.
Select the desired page from the menu
 SelectScroll up/down
(If available the scroll 
bar appears.)
Submenus Desired pageCategories Menus
 Next
 Select
 Next
 Select
 Next
(If available)
  To exit 
eHELP
  To return to 
the previous 
menu/layer
  ■Jump to menu item
Display the menu related to the explanation page.
  ●The menu item is not available depending on situation or condition.
Using eHELP (Built-in Manual)
eHELP is a built-in manual that explains how to easily operate the TVs features. Press the 
eHELP button to access the guide. 
						

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Viewing 3D images on TV
Using Precautions
 Lens    Do not apply pressure to the liquid crystal shutter. Also, do not drop or bend the 3D Eyewear.  Do not scratch the surface of the liquid crystal shutter with a pointed instrument etc. Doing so may 
cause damage to the 3D Eyewear, and reduce the quality of the 3D image.
 Cautions during viewing  Do not use devices that emit strong electromagnetic waves (such as cellular phones or personal 
transceivers) near the 3D Eyewear. Doing so may cause the 3D Eyewear to malfunction. 
  The 3D Eyewear cannot operate fully at high or low temperatures. Please use within the specified 
usage temperature range.
  If the 3D Eyewear is used in a room in which fluorescent lights (50 Hz) are used, the light within the 
room may appear to be flickering. In this case, either darken or switch off the fluorescent lights when 
using the 3D Eyewear.
  Wear the 3D Eyewear correctly. 3D images will not be correctly visible if the 3D Eyewear is worn 
upside down or back-to-front.
  Other kinds of displays (such as computer screens, digital clocks, or calculators etc.) may be difficult 
to see while wearing the 3D Eyewear. Do not wear the 3D Eyewear when watching anything other 
than 3D images.
 For comfortable viewing  View from at least the recommended distance (3 times the effective height of the screen), 
Recommended Distance:
  For a 60-inch television, 7.55 ft (2.3 m) or more
  For a 65-inch television, 7.87 ft (2.4 m) or more
  When the top and bottom area of the screen is blackened, such as when playing movies, view the 
screen at a distance 3 times further than the height of the actual image.
  (That makes the viewing distance closer than above recommended distance.)
  Stop using the 3D Eyewear immediately if your skin feels unusual.
  In rare cases, the paint or materials used in the 3D Eyewear may cause an allergic reaction.
  Stop using the 3D Eyewear immediately if you experience any redness, pain, or itching on the nose 
or temples. Prolonged use may cause such symptoms due to excess pressure, which may result in 
the user feeling unwell.
  Use in area of Bluetooth® signals from other devices may interfere with 3D Eyewear operation.
 Using radio wavesThis unit uses the 2.4 GHz radio frequency ISM band (Bluetooth®). However other wireless equipment 
may use the same frequency. Be sure to take note of the following to prevent radio wave interference 
from other equipment.
  Restriction of use
For use only in your country.
  Range of use
  The range of use is up to approximately 10.5 ft (3.2 m). The range may be less depending on the 
structure of the building, the environment and any obstacles between the receiver and the transmitter. 
Such obstacles as reinforced concrete walls and metal doors, in particular, obstruct the transmitter’s 
signals.
  Interference from other equipment
Due to radio interference, malfunctions may occur if the unit is placed too close to other equipment. 
We recommend keeping the unit as far away as possible from the following devices:
  Bluetooth
® devices other than this unit, wireless LAN, microwaves, office automation devices, digital 
cordless telephones and other electronic devices.
  The unit is designed to automatically avoid radio interference from these household devices. 
However malfunctions may happen when radio interference occurs. 
						

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Registration
 First registration Perform the first registration when the 3D Eyewear is used for the first time.
 Turn the TV on
 Press power button for about 1 second to turn the power on.
The lamp lights for about 2 seconds and then flashes.
The 3D Eyewear will be turned on and start registration.
Place the 3D Eyewear within 1.6 ft (50 cm) from the TV while registration in progress.
  When the registration is successfully completed, the 3D Eyewear will reconnect with TV 
automatically when 3D Eyewear is turned on near the TV in 3D mode.
 Registration againWhen connection with registered TV fails, or when using with another TV, re-register the 3D Eyewear.
 Turn the TV on
  Within 1.6 ft (50 cm) from the TV, press Power button until lamp lights, then release it to 
start registration.
  When the registration is successfully completed, the 3D Eyewear will reconnect with TV 
automatically when 3D Eyewear is turned on near the TV in 3D mode.
Note
  If the registration failed, the 3D Eyewear will power off.
In this case, power off the TV and perform from step .  Please refer to eHelp (p. 22) for more details.
  Viewing 3D images
Using the television menu controls, set so that 3D images are shown.  ●You can watch 3D images in the following cases:
•  When a 3D image supporting Blu-ray Disc is played on a 3D image supporting player/recorder 
connected using a HDMI cable to a 3D image supporting television.
•  3D image supported broadcast (program)
•  3D Photo, 3D Movie taken by LUMIX/Camcorder.
Turn the 3D Eyewear on and put it on
Make sure that registration is finished completely.
(Displays messages and information on the screen.)
View
When the TV receives a 3D signal, it also tries to detect the 3D mode (format). 3D images are 
automatically displayed according to the signal. If the 3D images are not displayed correctly or the 
images cause discomfort, the images can be adjusted by 3D format select or 3D settings.
Turn off the 3D Eyewear
The 3D Eyewear indicator lamp turns off, and the power turns off.
  ●Please refer to eHelp (p. 22) for more details.
Change the view 3D⇔2D
  ■Simply switches 3D ⇔
 2D images (Auto mode)
(example)
  ●  Switches to Manual mode
3D format select
3D
2D
 select
 OK 
						

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Frequently Asked Questions (FAQ)
Questions Answers
How can I confirm 
that my TV is working 
properly?  The TV has a built in Self Test. On the remote control, press 
MENU and scroll down and select HELP to access the TV SELF 
TEST. Run the test and follow the on screen instructions.
Why doesn’t the remote 
control work?
  Check that the batteries are fresh, are of the same type and are 
installed with the correct polarity (+ & -).
  To operate other devices, such as changing channels when using 
Cable or Satellite boxes, or operating non-Panasonic Blu-ray 
players, use the remote supplied with the device.
Why doesn’t the Touch 
Pad Controller work?
  Check that the batteries are fresh, are of the same type and are 
installed with the correct polarity (+ & -).
  Check if the controller is paired with the TV. (p. 19)  Check if the pairing range is within 1.6 ft (50 cm).  Check if the Touch Pad Controller is pointed toward the TV to turn 
on the power.
Why is there no picture 
or just a blue, black or 
snowy screen being 
displayed?
  Ensure that the power cord is plugged in and the TV is turned on 
(front red LED light should be on, not blinking).
  Press the INPUT button on the remote to select the correct input 
source.
  Ensure all connections are correct and secure.   When using external video source, such as a Cable/Satellite 
box or DVD player, ensure that the device is on and functioning 
correctly.
  Press MENU on the TV’s remote control. If the menu is displayed, 
then the TV is working; recheck above steps.
Why is the screen blank 
and the power indicator 
blinking?  The TV has gone into shutdown mode to protect itself. Try 
unplugging it for a few minutes and connecting it again. If there 
was a temporary power surge on the AC line it may now be OK. If 
the  blinking returns, call 1-877-95-VIERA (U.S.A.) or 1-866-330-
0014 (Canada). 
						

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Care and Cleaning
First, unplug the power cord plug from the wall outlet.
Display panel
The front of the display panel has been specially treated. Wipe the panel surface gently using only a cleaning 
cloth or a soft, lint-free cloth.
  If the surface is particularly dirty after cleaning up the dust, soak a soft, lint-free cloth in diluted, mild liquid 
dish soap (1 part mild liquid dish soap diluted by 100 times the amount of water), and then wring the cloth to 
remove excess liquid. Use this cloth to wipe the surface of the display panel, then wipe it evenly with a dry 
cloth of the same type until the surface is dry.
  Do not scratch or hit the surface of the panel with fingernails or other hard objects. Furthermore, avoid 
contact with volatile substances such as insect sprays, solvents, and thinner; otherwise, the quality of the 
surface may be adversely affected.
Cabinet
If the cabinet becomes dirty, wipe it with a soft, dry cloth.  If the cabinet is particularly dirty, soak the cloth in diluted, mild liquid dish soap and then wring the cloth dry. 
Use this cloth to wipe the cabinet and then wipe it dry with a dry cloth.
  Do not allow any mild liquid dish soap to come into direct contact with the surface of the TV. 
If water droplets get inside the unit, operating problems may result.
  Avoid contact with volatile substances such as insect sprays, solvents, and thinner; otherwise, the quality of 
the cabinet surface may be adversely affected or the coating may peel off. 
  Do not let articles made from rubber or PVC be in contact with the TV for long periods of time.
Pedestal
Cleaning  Wipe the surfaces with a soft, dry cloth. If the unit is particularly dirty, clean it using a cloth soaked with water 
to which a small amount of mild liquid dish soap has been added and then wipe with a dry cloth.
Do not use products such as solvents, thinner, or household wax for cleaning, as they can damage the 
surface coating. 
Note: If using a chemically-treated cloth, follow the instructions supplied with the cloth.
  Do not attach sticky tape or labels, as they can make the surface of the pedestal dirty. Do not allow long-
term contact with rubber, vinyl products, or the like. (Doing so will cause deterioration.)
3D Eyewear
  Clean using a soft, dry cloth.  Wiping the 3D Eyewear with a soft cloth that is covered in dust or dirt may scratch the eyewear. Shake off 
any dust from the cloth before use.
  Do not use benzene, thinner, or wax on the 3D Eyewear, as doing so may cause the paint to peel off.  Do not dunk the 3D Eyewear in liquid such as water when cleaning.  Avoid storing the 3D Eyewear in hot or highly humid locations.  As the liquid crystal shutters (lens) are fragile and easily broken, be very careful when cleaning them.
Power cord plug
Wipe the plug with a dry cloth at regular intervals.
Note: Moisture and dust can lead to fire or electrical shock.
Back panel (Cooling fan)
  The main unit is equipped with a cooling fan on the upper part of the back side. To remove dust or other 
foreign materials adhering to the fan, vacuum it attaching lightly the opening of the suction nozzle of a 
vacuum cleaner to the vent holes.
 * Be extremely careful not to damage the display panel or other parts.
  If a message appears even after cleaning and then turning on, contact your dealer or service center. 
						

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Specifications
TC-P60ZT60 TC-P65ZT60
Power SourceAC 120 V, 60 Hz
Power Consumption
(Rated power / Standby power)528 W / 0.2 W 620 W / 0.2 W
Display PanelPanel SystemPlasma Display panel
Screen size60 ” class
(60.1 inches measured diagonally)65 ” class
(64.7 inches measured diagonally)
W × H × Diagonal52.3 ” × 29.4 ” × 60.1 ”
(1,331 mm × 748 mm × 1,527 mm)56.4 ” × 31.7 ” × 64.7 ”
(1,434 mm × 807 mm × 1,646 mm)
Number of pixels1,920 × 1,080
Speaker Output20 W [5 W + 5 W + 10 W] (10 % THD)
Channel Capability(Digital/Analog)VHF / UHF: 2 - 69, CATV: 1 - 135
Operating ConditionsTemperature: 32 °F - 104 °F (0 °C - 40 °C)        
Humidity: 20 % - 80 % RH (non-condensing)
Connection
TerminalsVIDEO INRCA PIN (VIDEO, AUDIO-L, AUDIO-R)
COMPONENT INRCA PIN (Y, PB, PR, AUDIO-L, AUDIO-R)
HDMI IN 1/2/3TYPE A Connector (supports “HDAVI Control 5” function)
USB 1/2/3USB2.0 Type A connector        DC 5V, Max. 500 mA 
DIGITAL AUDIO OUTPCM / Dolby Digital, Fiber Optic
OTHERSSD card slot, ETHERNET (10BASE-T/100BASE-TX)
DimensionsIncluding pedestal
(W × H* × D)55.3 ” × 36.3 ” × 12.2 ”
(1,404 mm × 921 mm × 308 mm)59.4 ” × 38.6 ” × 12.8 ”
(1,508 mm × 980 mm × 323 mm)
TV Set only
(W × H* × D)55.3 ” × 32.6 ” × 1.9 ”
(1,404 mm × 828 mm × 47 mm)59.4 ” × 34.9 ” × 1.9 ”
(1,508 mm × 886 mm × 47 mm)
Mass
  
Including pedestal97.0 lb. (44.0 )  NET 109.2 lb. (49.5 )  NET
TV Set only80.5 lb. (36.5 
)  NET 90.4 lb. (41.0 )  NET
 
Wireless LAN
Standard Compliance and
Frequency Range *1, *2IEEE 802.11a/n : 5.15 GHz - 5.35 GHz, 5.47 GHz - 5.85 GHz
IEEE 802.11b/g/n : 2.400 GHz - 2.4835 GHz 
SecurityWPA2-PSK (TKIP/AES), WPA-PSK (TKIP/AES), WEP (64bit/128bit)
*
1 The frequency and channel differ depending on the country.
*2 802.11b/g/n CH1 ~ CH11 only use for United States and Canada.
  Bluetooth 
Standard Compliance Bluetooth® 3.0
Frequency Range2.402 GHz - 2.480 GHz
3D Eyewear
BatteryCoin-shaped lithium battery CR2025Operation time: Approx. 75 hours in continuous use of the battery made by Panasonic
  Use Panasonic 3D Eyewear supporting Bluetooth wireless technology.
Note
 Design and Specifications are subject to change without notice. Mass and Dimensions shown are 
approximate.
  3D Eyewear and VIERA Touch Pad Controller use Bluetooth wireless technology. 
						

							28
  Limited Warranty (for U.S.A. and Puerto Rico only)
Panasonic Consumer Marketing Company of North America,
Division of Panasonic Corporation of North America
One Panasonic Way
Secaucus, New Jersey 07094
Panasonic Television
Limited Warranty
Limited Warranty CoverageIf your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Marketing Company of North 
America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original 
purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a 
refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.
TV CATEGORIES PARTS LABOR SERVICE
Up to 42” (diagonal)
1 (ONE) YEAR 1 (ONE) YEARCarry-In
46” (diagonal) and larger On-Site
3D Eyewear  Mail In
During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be no 
charge for parts.
You must carry-in your product or arrange for on-site service during the Limited Warranty period. If non-rechargeable batteries are 
included, they are not warranted. This Limited Warranty only applies to products purchased and serviced in the United States or Puerto 
Rico. This Limited Warranty is extended only to the original purchaser of a new product which was not sold “as is”. A purchase receipt or 
other proof of the original purchase date is required for Limited Warranty service.
On-Site or Carry-In ServiceFor On-Site or Carry-In Service in the United States and Puerto Rico call 1-877-95-VIERA (1-877-958-4372).
On-site service where applicable requires clear, complete and easy access to the product by the authorized servicer and does not include 
removal or re-installation of an installed product. It is possible that certain on-site repairs will not be completed on-site, but will require that 
the product or parts of the product, at the servicer’s discretion be removed for shop diagnosis and/or repair and then returned.
Mail-In ServiceFor assistance in the U.S.A. and Puerto Rico in obtaining replacement, please ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503 
[email protected]
When shipping the unit, carefully pack, include all accessories, and send it prepaid, adequately insured and preferably in the original 
carton. When shipping Lithium Ion batteries please visit our Web Site at www.panasonic.com/BatteryHandling as Panasonic is committed 
to providing the most up to date information. Include a letter detailing the complaint, a return address and provide a daytime phone number 
where you can be reached. A valid registered receipt is required under the Limited Warranty.
Limited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and 
tear or cosmetic damage, nor does it cover markings or retained images on the glass panel resulting from viewing fixed images (including, 
among other things, non-expanded standard 4:3 pictures on wide screen TVs, or onscreen data in a stationary and fixed location such 
as network logos, video games and banners). The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, 
or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, 
bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, 
improper maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other 
business), rental use of the product, service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is 
attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY 
COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL 
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH 
OF THIS LIMITED WARRANTY.
 (As examples, this excludes damages for lost time, cost of having someone remove or 
re-install an installed unit if applicable, or travel to and from the servicer. The items listed are not exclusive, but are for illustration 
only.) 
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE LIMITED WARRANTY OF 
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied Limited 
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have others rights which vary from state to state. If a problem with 
this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is not 
handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN ON-SITE SERVICE CALL, WHERE APPLICABLE) 
WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY. 
						

							29
Customer Services Directory (for U.S.A. and Puerto Rico)
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance, locate your nearest Dealer or Service 
Center, purchase Parts and Accessories, or make Customer Service and Literature requests 
by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-877-95-VIERA (958-4372)
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
■ For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books on line for all Panasonic Products by 
visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to: 
[email protected]
You may also contact us directly at: 
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 9 pm, EST.)
Panasonic National Parts Center
20421 84th Avenue South,
Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, and American Express)
■ For hearing or speech impaired TTY users, TTY: 1-866-605-1277 
						

							30
Limited Warranty (for Canada)
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT – LIMITED WARRANTY
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under normal use and for a period as 
stated below from the date of original purchase agrees to, at its option either (a) repair your product with new or refurbished parts, (b) 
replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund 
will be made by Panasonic Canada Inc.
Viera TV (46” & over) In-home service One (1) year, parts (including panel) and labour.
Viera TV (under 46”) Carry-in service One (1) year, parts (including panel) and labour.
In-home Service will be carried out only to locations accessible by roads and within 50 km of an authorized Panasonic service facility.
In-home service requires clear, complete and easy access to the product by the Authorized Servicer and does not include removal or 
re-installation of an installed product. If removal is required to service the product, it will be at the discretion of the Servicer and in no event 
will Panasonic Canada Inc. or the Servicer be liable for any special, indirect or consequential damages.
This warranty is given only to the original purchaser, or the person for whom it was purchased as a gift, of a Panasonic brand product 
mentioned above sold by an authorized Panasonic dealer in Canada and purchased and used in Canada, which product was not sold “as 
is”, and which product was delivered to you in new condition in the original packaging. 
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE 
RECEIPT OR OTHER PROOF OF DATE OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID 
AND PLACE OF PURCHASE IS REQUIRED
LIMITATIONS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear 
or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused 
by products not supplied by Panasonic Canada Inc., or failures which result from accidents, misuse, abuse, neglect, mishandling, 
misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line 
surge, lightning damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other 
business or rental use of the product, or service by anyone other than a Authorized Servicer, or damage that is attributable to acts of God. 
Dry cell batteries are also excluded from coverage under this warranty.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR 
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR 
A PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY 
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS 
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. 
(As 
examples, this warranty excludes damages for lost time, travel to and from the Authorized Servicer, loss of or damage to media or images, 
data or other memory or recorded content. This list of items is not exhaustive, but for illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of 
implied warranties, so the above limitations and exclusions may not be applicable. This warranty gives you specific legal rights and you 
may have other rights which vary depending on your province or territory.
WARRANTY SERVICE
For product operation and information assistance, please contact:   Our Customer Care Centre:  1-800 #:  1-866-330-0014
    or visit our website: https://concierge.panasonic.ca
For product repairs, please contact Viera Customer Care Agent using the above contact info.
IF YOU SHIP THE PRODUCT TO A SERVICENTRE
Carefully pack and send prepaid, adequately insured and preferably in the original carton.
Include details of the defect claimed, and proof of date of original purchase.