OKI B410dn User Manual

							
Troubleshooting > 71
INPUT JAM
1.Remove the paper tray from the printer (1).
2. Remove any crumpled or folded paper.
3. Remove any paper from the underside of the printer (2).
4. Replace the paper tray. 
After successful removal of any damaged or mi sfed paper, the printer should continue 
printing.
FEED JAM OR EXIT JAM
1. Remove the tray and clear any  misfed sheets as given above.
2. Press the cover release and open the printer’s top cover.
NOTE
The B430dn model has been illustrated below. The principles are the same for 
all models of this printer.
WARNING!
If the printer has been powered on,  the fuser area will be hot. This 
area is clearly marked. Do not touch it.
CAUTION!
Never expose the image drum unit  to light for more than 5 minutes. 
Never expose the image  drum unit to direct sunlight. Always hold 
the image drum unit by the ends  or from the top. Never touch the 
surface of the green drum in side the image drum unit.
1
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Troubleshooting > 72
3.Carefully lift out the image drum, complete  with the toner cartridge. Be careful not 
to touch or scratch the green drum surface.
4. Remove any jammed sheets from the paper path.
5. Re-install the image drum complete with toner cartridge, ensuring that the pegs (1 & 
2) correctly locate into the slots on each side of the printer (3). 
6. Lower the top cover but do not  press down to latch it closed yet. This will protect the 
drum from excessive exposure to room li ghting, while you check the remaining area 
for jammed sheets.
7. Open the rear cover and check for paper in the rear path. 
3
1
2
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Troubleshooting > 73
>Pull out any paper found in this area.
> If the paper is low down in this area and  difficult to remove, it is probably still 
gripped by the fuser. In this case, rais e the top cover, reach around and press 
down on the fuser pressure release lever.
> If you are not using the rear cover, close it once the paper is removed from this 
area.
8. Remove the Duplex unit (1) and check for  any paper in this area. Remove any paper 
and replace the duplex unit.
> If the paper is difficult to remove, push the cover in the arrow direction, raise it 
and remove the paper.
9. Open the Multi Purpose Tray (1) (Manual Feed Tray for B410d and B410dn).
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Troubleshooting > 74
>Remove any paper that you find (2), and then close the tray.
10. Close the top cover and press down to latch it closed.
11. The printer will warm up and commence prin ting when ready. The page lost through 
the jam will norma lly be reprinted.
PRINT QUALITY PROBLEMS
Before consulting a service representative  regarding a print quality problem, check the 
table below to see if there is a solution , or something you might have overlooked.
NOTE
If the edge of the jammed paper protru des (or can be seen) from the exit, 
reinstall the image drum, close the top cover and switch the printer on. Remove 
the jammed paper from the exit when the exit roller begins rotating after a few 
seconds after switching on. However, if the jammed paper cannot be removed, 
contact a service representative.
SYMPTOMPROBLEMSOLUTION
Blank sheets printed. Image drum cartridge 
not properly installed. Reinstall image drum cartridge.
Empty or missing toner 
cartridge. Install new toner cartridge.
Entire page prints 
faintly. Empty toner cartridge. 
Pages get fainter when 
toner is used up. Install new toner cartridge.
LED array is dirty. Clean LED array.
Page has grey 
background. Static electricity, 
generally from dry 
environments, causes 
toner to stick to 
background. Change paper to a smoother laser bond or 
use a humidifier.
Page prints all black. Hardwa re problem. Contact service.
Page has repetitive 
marks. Damaged image drum 
cartridge causes 
repetitive marks every 
1.6 inches (4.06 cm) 
due to surface nicks and 
scratches. Generate a cleaning page, repetitive marks 
may be temporary.
Oblong area of faint 
print appears on 
each page. Drop out caused by 
using paper exposed to 
high humidity. Change paper stocks, check paper storage 
environment or use a dehumidifier; check 
toner level.
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Troubleshooting > 75
Vertical white 
streaking or faint 
areas on page.
Toner is low and does 
not distribute properly, 
or the drum is worn out. Replace toner cartri
dge. Check drum and 
replace the drum, if  necessary. Contact 
service.
LED array is dirty. Clean LED array.
Vertical black lines. Hardwa re problem. Contact service.
Fuzzy print. LED array is dirty. Clean LED array.
Distorted print. Paper path, lamp  assembly, or fusing unit 
problem. Generate cleaning page.
Contact service.
Faded print. Toner cartridge is not  correctly installed.
To n e r  l o w . Install toner cart
ridge correctly.
Replace toner cartridge.
Smeared or blotched 
print. Dirty rollers; toner 
dropped inside printer or 
image drum problem. Replace image drum and toner.
Contact service.
Printed page is light/
blurred. Is toner low? Replac
e toner cartridge.
Is paper meant for laser 
printers? Use recommended paper.
LED array is dirty. Clean LED array.
Bold characters and 
dark lines are 
smeared. Toner is low. Install new toner cartridge.
Print is darker than 
usual. Darkness setting is too 
high. Change darkness setting.
Pages curl 
excessively. Printing on wrong side 
of paper. Turn paper over in tray. (Note arrow on 
paper package). Install paper print side 
down in tray.
Moisture in paper. 
Improper storage. Avoid storing paper in
 areas of excessive 
temperature and humidity. Store paper in 
protective wrapping.
High humidity. Recommended  operating humidity: 20-
80%.
SYMPTOMPROBLEMSOLUTION
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Troubleshooting > 76
PAPER FEED PROBLEMS
SYMPTOMPROBLEMSOLUTION
Paper Jams occur frequently. 
Multiple sheets of paper are 
fed at the same time. The printer is tilted. Place the paper on a stable 
and flat surface.
Paper is too thick or too thin. 
Paper is moist, folded, 
creased or warped.  Use paper suitable for the 
printer. Avoid storing paper in 
areas of excessive 
temperature and humidity. 
Store paper in
 protective 
wrapping
Paper is not aligned. Align the paper edges to the  paper guides.
Only one sheet of paper is 
loaded in the Paper tray or 
Manual Feed/Multi Purpose 
tray. Load several sheets of paper.
Sheets of paper is added to 
the existing paper stock in the 
Paper tray or Manual Feed/
Multi Purpose tray. Remove existing sheets of 
paper from the tray and add 
the new sheets to them, 
ensuring alignment and then 
load the tray.
Postcards, envelopes, label 
sheets or transparencies are 
loaded in the Paper tray.
Postcards or envelopes are 
placed in the wrong 
orientation. You cannot print using the 
Paper tray. Load postcards, 
envelopes, label sheets or 
transparencies in the Manual 
Feed tray or Multi Purpose 
tray.
Check and load in the correct 
orientation.
Paper is not fed into the 
printer. Improper setting is selected 
for 
Paper Source  in the 
printer driver. Select the correct paper 
source from the 
Source drop 
down menu.
The printer menu setting is 
incorrect. Set the size of the paper in 
the Setup Menu of the printer.
Printing does not resume after 
removing jammed paper. Printing does not resume only 
by removing paper jam.Open and close the top cover.
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Troubleshooting > 77
SOFTWARE PROBLEMS
Your software (operating environment, applications and printer drivers) controls the 
printing process. Make sure you have selected  the right driver for use with your printer. 
See your software documentation for more information.
HARDWARE PROBLEMS
SYMPTOMPROBLEMSOLUTION
Printing is garbled. Incorrect driver is 
installed. Install an appropriate driver.
Printer’s output is 
below rated speed. Much of the printing 
delays will be caused by 
your application. 
Sometimes purely text 
documents will print 
slowly depending on the 
selected fonts and how 
they are transferred to 
the printer. For maximum speed, use text in your 
document and use a pr
inter resident font.
Size of top margin 
increases with each 
page printed. Creeping text. Number 
of lines per page in 
software is not equal to 
number of lines per 
page of printer. Many software packages assume 66 lines 
per page, but your printer’s default is 64. 
Adjust software accordingly, or set LINES 
Per PAGE in the soft control panel to equal 
lines per page in your software.
SYMPTOMPROBLEMSOLUTION
Graphic image prints 
partly on one page, 
partly on the next.
Insufficien
t printer 
memory for this image 
at this resolution. Change the resolution, reduce the image 
size, or install more memory in your 
printer.
When you try to 
print nothing 
happens, but printer 
indicates it is ready 
to receive data. Configuration error. Check cable connection. If more than one 
printer is available, make sure your printer 
has been selected.
Garbage prints. Incorrect cable  configuration. Also, see 
Software Problems. Check cable configuration, continuity, and 
length.
Printer freezes or 
displays error 
message when 
computer is 
rebooted. Booting the computer 
while the printer is on 
can cause a 
communications error.
Turn printer off before
 rebooting computer.
Odors. Gases are given off by  forms or adhesives 
passing through the hot 
fusing unit. Make sure the forms 
you use can withstand 
heating, and provide adequate ventilation.
Printer is on but 
must warm up 
before a job is 
printed. Power Save mode is set 
on to conserve energy. 
The fuser must heat up 
before you can begin 
printing the next job. To eliminate warm up delay, change Power 
Save setting.
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Installing options > 78
INSTALLING OPTIONS
The following options are available to extend the performance of your printer:
> 128 and 256MB RAM DIMM: to extend the main  memory of your printer and speed 
up the processing of large files
> Second paper tray: to increase your prin ter’s paper handling capacity by 530 sheets 
(75g/m²)
INSTALLING OPTIONS ORDER NUMBERS
INSTALLATION PROCEDURE
To install any of the above opti ons, follow the detailed installation sheet that accompanies 
the option.
128MB RAM DIMM 44029501
256MB RAM DIMM 44029508
Second Paper Tray (Tan) 43990701
Second Paper Tray (Black) 43990704
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Specifications > 79
SPECIFICATIONS
GENERAL
A summary of the basic characteristics of your printer appears in the table below:
PRINTER MODELMODEL NUMBER
B410d N22110A
B410dn N22113A
B420dn N22114A
B430dn N22115A
ITEMSPECIFICATION
Dimensions B410d, B410dn and B420dn: 369mm x 395mm x 268mm (W x D x H)
B420dn, B430dn: 369mm x 395mm x 268mm (W x D x H)
Weight B410/B420/B430: 10.3 kg approximately (without second tray
Printing method Electro-photographic  printing using LEDs as light source
Print colour Monochrome
Print speed Letter: 30 pa ges per minute maximum
A4: 28 pages per minute maximum
Resolution B410d, B410dn and B420dn: 2400 x 600 dots per inch B430dn: 1200 x 1200 dots per inch
Operating platform Windows
2000/XP/XP server 2003 x 64 bit edition/Vista/Vista x 64 bit edition
Mac
OS X PowerPC (10.2.8 - 10.5) / OS X Intel (10.4.4 - 10.5)
Unix/Linux
Emulations B410d, B410dn and B420dn, B4 20dn: PCL5e, PCLXL, Epson FX, IBM 
ProPrinter
B430dn: PCL5e, PCLXL, Epson FX, IBM ProPrinter, PS3 
Interfaces Parallel port in compli ance with IEEE 1284-1994 standard
USB 2.0 High speed 
B410dn, B420dn and B430dn: 100BASE-TX/10Base-T
Processor 297 MHz PowerPC
Memory B410d, B410dn and B420dn: 32MB expandible to 288MB B430dn: 64MB expandible to 320MB
Printer/Fuser life 200,000 pages or 5 years
Toner life Starter: 1,500 pages Replacement: (ISO/IEC19752)
B410d/B410dn/B420dn/B430dn: 3,500 pages
B420dn, B430dn: up to 7,000 pages
B420dn up to 10,000 pages
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Specifications > 80
Image drum life Simplex printing
25,000 pages (continuous)
20,000 pages (3 pages per job)
12,000 pages (1 page per job)
Duplex printing
15,000 pages (continuous)
13,000 pages (3 pages per job)
10,000 pages (1 page per job)
Paper sizes A4, A5, A6, B5, Letter, Legal  13, Legal 14, Executive, Custom, C5, C6, 
Com-9,Com-10, DL, Monarch, Statement
Paper feed B420dn, B430dn: Automatic feedin g via paper trays (including optional 
second tray and Multi Purpose Tray)
B410d, B410dn and B420dn: Automatic fe eding via paper trays (including 
optional second tray) and Manual feeding of single sheets
Paper feed capacity
at 75g/m² B410d, B410dn and B430dn: Tray 1: 250 sheets
B420dn: Tray 1 530 sheets
Optional Tray 2: 530 sheets
B420dn, B430dn: Multi Purpose Tray: 50 sheets 
B410d and B410dn: Manual Feed Tray: Single sheet 
Paper output Face up, face down depend ing on paper size, type and thickness
Power consumption At 22°C Typical: 450W
Idle: 70W
Power save mode: 7W
Paper output 
capacity at 75g/m² Face down: 150 sheets
Monthly duty cycle B410d and B410dn: 50,000 pages  B420dn, B430dn: 70,000 pages
Consumables Toner ca rtridge, Image drum
Power cable Approximately 1.8 m  max. length 
Noise level Operation: 53 dB(A)  Standby mode: 30dB(A)
Power saving mode: Background level
Environmental 
conditions Operation: 10 - 32°C, 20% - 80% RH, 
Storage: 10-43°C, 10% - 90% RH
When the printer is stored, 
it should be in its original packaging, with no 
moisture formation.
ITEMSPECIFICATION
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