Nortel Norstar Ics System-wide Call Appearance User Card Manual

							
Norstar ICS
Sys
tem-wide  Ca ll  Appearance  (SWCA)
User Card 
						

							The System-wide Call Appearance (SWCA) feature allows you to park calls on your 
Norstar system and, at the same time, provide call appearance on telephone buttons 
with indicators for all telephones that have the same SWCA code programmed onto 
buttons with indicators. Using this feature frees the line on which the call came in 
and allows another user to answer the call.
Adding SWCA keys to your telephone
SWCA keys can be assigned by your system administrator to your group of 
telephones. Or, each user can assign these keys on their own telephones:
1. Enter ≤•fl
2. Select a memory button with an indicator
3. Enter a SWCA code, ( ≤•fi¤‚ 
to ≤•fi\bfi
).
Indicate the label for your SWCA keys
No assigned SWCA keys
You can use SWCA codes without having SWCA codes assigned to buttons with 
indicators, but in that case, you need to use the other features of the system, such as 
Voice Call or Page, to indicate to other users on which code the call has been parked. 
You must have an intercom key free on which to retrieve the call.
SWCA1
SWCA2
SWCA3 Line 1
Line 2
SWCA4SWCA5
SWCA6
Intercom
Intercom
Telephone key # SWCA code
≤•fi¤‚
≤•fi¤⁄
≤•fi¤¤
≤•fi¤\b
≤•fi¤›
≤•fi¤fi
≤•fi¤fl
≤•fi¤‡
≤•fi¤\f
≤•fi¤·
≤•fi\b‚
≤•fi\b⁄
≤•fi\b¤
≤•fi\b\b
≤•fi\b›
≤•fi\bfi
If possible, assign the same set of buttons to the 
same SWCA user codes for all telephones in the 
call group.
You can name the keys anything, but it helps to 
have some reference to the SWCA code that is 
saved on the key. 
If you need to find out which code has been 
assigned to a button, use Button Inquiry 
( ≤•‚ ).
Assigning SWCA keys
System-wide Call Appearance (SWCA) 
						

							Receiving a call
Incoming calls may either automatically assign themselves to a free SWCA key 
when the call is answered 
OR
you may need to press a free SWCA key to assign a call and park it on that key.
Your system administrator will indicate how your system works.
You can also enter the SWCA code that corresponds to the key while you are on the 
call.
No available SWCA keys
If all your SWCA keys have calls assigned to them, and you receive another call, you 
can:
– put the call on Hold on your line key until a SWCA key becomes free, at which point you can take the call off Hold and press the free SWCA key to park the call. 
– dial in a SWCA code that is not assigned to a button on your telephone. If you  assign a call to a code that does not have an appearance on your telephone, you 
need to use the Page or Message feature to tell the group that there is a call 
waiting, and on which code it was parked.
Managing calls using SWCA buttons
SWCA1
SWCA2
SWCA3 Line 1
Line 2
SWCA4SWCA5
SWCA6
Intercom
Intercom
In this example, the call comes in on line 1 
and automatically transfers to SWCA1 (the 
first free SWCA key). 
The solid indicator beside SWCA1 and beside 
the line key indicates that the call is active on 
this telephone and it has not yet been parked. 
On all other telephones in the group, the 
indicator would be solid only beside SWCA1. 
The line keys for the other telephones would 
be free to receive additional calls.
If you press SWCA1 again to park the call, 
the line indicator disappears and the indicator 
beside SWCA1 starts blinking on all 
telephones in the group, indicating that the 
call is available to be picked up.Incoming call assigns to a SWCA key 
						

							Retrieving a call from a SWCA keys
If the indicator beside a SWCA key is blinking, you can retrieve the call 
by picking up the handset and pressing the SWCA key associated with 
the indicator.
You can also pick up your handset and enter the appropriate feature code to pick up 
the call.
Using Hold with SWCA keys
Your system administrator will tell you how Hold acts in terms of the 
assigned SWCA keys. 
If you put a call on Hold, it will either:
– automatically assign to a free SWCA key (press the key again to park the call)
OR
– remain on hold on the line at your telephone. To park this call on a SWCA key, 
unhold the call (press  ≥), then press a free SWCA key.
Outbound calls
You can also park calls on a SWCA that you dial. If your system is set up to 
automatically assign calls to a SWCA key, as soon as you dial a call it will assign to a 
key. Otherwise, during your call, you can press a free SWCA key to park the call and 
make it available to other users in the group.
SWCA1
SWCA2
SWCA3 Line 1
Line 2
SWCA4SWCA5
SWCA6
Intercom
Intercom
In this example, the call parked on SWCA1 was 
retrieved by this user by pressing the SWCA1 
key. 
The flashing indicator beside SWCA1 becomes 
solid. 
As well, a solid indicator appears beside one of 
the user ’s intercom buttons.
On all other telephones in the group, the 
indicator displays solid beside SWCA1, 
indicating that the call has been retrieved and is 
active.
≥
P0993140 03 Printed in Canada
* Meridian and Norstar are trademarks of Nortel Networks