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Nortel Norstar Ics System-wide Call Appearance User Card Manual

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    Overview Comments
    Page 1  Norstar ICS Sys tem-wide Ca ll Appearance (SWCA) User Card
    Page 2 The System-wide Call Appearance (SWCA) feature allows you to park calls on your Norstar system and, at the same time, provide call appearance on telephone buttons with indicators for all telephones that have the same SWCA code programmed onto buttons with indicators. Using this feature frees the line on which the call came in and allows another user to answer the call. Adding SWCA keys to your telephone SWCA keys can be assigned by your system administrator to your group of telephones. Or, each user...
    Page 3 Receiving a call Incoming calls may either automatically assign themselves to a free SWCA key when the call is answered OR you may need to press a free SWCA key to assign a call and park it on that key. Your system administrator will indicate how your system works. You can also enter the SWCA code that corresponds to the key while you are on the call. No available SWCA keys If all your SWCA keys have calls assigned to them, and you receive another call, you can: – put the call on Hold on your line...
    Page 4 Retrieving a call from a SWCA keys If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associated with the indicator. You can also pick up your handset and enter the appropriate feature code to pick up the call. Using Hold with SWCA keys Your system administrator will tell you how Hold acts in terms of the assigned SWCA keys. If you put a call on Hold, it will either: – automatically assign to a free SWCA key (press the key...
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