Nortel Modular Ics Prime Telephone Card Manual

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Modular ICS
Prime Telephone User Card 
						

							Your telephone is programmed as a prime telephone for particular external lines on your 
system. This means that any external call on those lines that is not answered, or gets 
transferred, parked, or put on hold and is not picked up, or any call that is not handled, 
rings at your telephone. Your system can have several prime telephones.
Your telephone rings differently for different types of calls. 
External calls ring normally, internal calls give two short rings. 
Redirected external calls ring as internal calls.
The indicator beside a button tells you the status of a call on a 
line, line pool, answer, or intercom button.
lit The line is active on a call.
fast flash You have put a call on hold on that line.
medium flash There is an incoming call.
slow flash Somebody else put a call on hold on that line.
unlit The line is available.
When an unanswered call rings at your telephone, you may see 
one of the following displays:The person at telephone 223 forwarded a 
call to you using Do Not Disturb.
The system transferred a call to you from 
a telephone in Do Not Disturb mode.
Nobody answered this call, so the 
system transferred it to you.
Carol held a call too long, so the system 
transferred the call to you.
A call on line 001 was camped, parked, 
or transferred, but no one has answered 
it. Press



or the line button to connect to the call.
There is no telephone that can receive a 
call on line 001, so the system 
transferred it to you.
A call on line 007 was forwarded or 
routed to Dawn, but was not answered.
The call coming in on line 007 was 
routed to target line 121. Line 121 is busy 
so the system transferred the call to you.
Rings and 
indicators
Display 
messages
\b 	
\f



\b

	












 
\f
!#
!


Your prime telephone 
						

							Handling calls
This card shows the Business Series Terminals buttons. The 
table below shows which buttons to use on the different types of 
Nor tel Networks telephones. 
Sometimes calls come in faster than you can answer them. When 
you have several calls ringing, use Call Queuing to answer the 
next call.
1. Enter the Call Queuing feature code (≤°‚⁄).
If more than one call is waiting, priority is given to incoming 
external calls over callback, camped, or transferred calls.
You can send a message to another telephone within your system.
1. Enter the Message feature code ( ≤⁄).
2. Press 
. (This step is not necessary on a telephone with a 
one-line display.)
3. Dial the internal number of the person you want to send a  message to.
That person’s telephone display shows 
$%
	

&.
When you want to transfer a call to someone:
1. Press 
\b().
2. Dial the number of the person you want to transfer the call to.
3. If you want to speak to the person first, wait for them to answer.
4. Press 
*+,\b.
When a telephone is busy, or when transfer is denied, you can 
use Camp-on to transfer a call.
1. Enter the Camp-on feature code ( ≤°¤).
2. Dial the internal number of the person you want to transfer the  call to.
The person is notified that they have a camped call waiting.
Button Name T7000, T7100, T7208, T7316 M7100, M7208, M7310, M7324
Feature ≤

Hold ≥˙
 

Volume Control √ 
Release \b 
Telephone 
buttons
Answering 
many calls
Leave a 
message for a 
co-worker
Transfer a call
Transfer a call 
when a 
telephone is 
busy 
						

							If a person is not at their desk, but it’s important that you get a call 
to them, you can park the call and announce it using Page.
1. Enter the Call Park feature code (≤‡›). The display 
shows the retrieval code.
2. Press 
-.).
3. Select the appropriate type of page. 
4. Page the person and ask them to answer the call using the  retrieval code.
The person can retrieve the call from any system telephone.
If your co-worker is on a call and a second impor tant call comes 
in, you can interrupt their current call.
1. Dial the number of your co-worker. The display shows 
+ /
 .
2. Enter the Priority Call feature code ( ≤fl\f).
After a pause, your call goes through. Your co-worker can stop 
your priority call from going through by using the Do Not Disturb 
feature code. (Some prime telephones may not support this 
feature).
If you have an autodial button or an answer button with an 
indicator programmed for someone’s telephone, you can monitor 
the status of their telephone by watching the indicator next to their 
button. You can also use Ring Again to tell you when a busy or 
unanswered telephone becomes available.
1. Dial the number of the person you want to speak to. You will  hear either ringing, or a busy signal.
2. Press 
). The display shows %
%
0.
3. Press 
1).
When the person hangs up or next uses their telephone, your 
telephone rings and the display prompts you to press 
1).
Make sure calls are answered by forwarding your calls to 
someone else.
1. Enter the Call Forward feature code ( ≤›).
2. Dial the number of the person who will be answering your calls.
Your calls now ring at that person’s telephone.
To cancel Call Forward:
1. Enter the Cancel Call Forward feature code ( ≤£›).
Ask your system coordinator for more information on Service 
Modes.
Transfer a call 
to a co-worker 
who is away
Interrupt a 
co-worker’s 
current call
Monitor the 
status of 
someone’s 
telephone
Make sure 
calls are 
answered 
when you are 
away from your 
desk
Handling calls continued 
						

							In addition to providing backup answering for external calls, you 
can provide backup answering for people’s internal calls using 
Call Forward. Individuals can forward all their calls to you. Your 
system can also be programmed so that you answer all calls to 
telephones that are busy or are not answered. See your system 
coordinator for information on Call Forward Busy and Call 
Forward No Answer.
You can program memory buttons for one-touch access to 
frequently used features that you use often like Transfer, 
Message, and Ring Again.
1. Press
≤•‹.
2. Press the button you want to program.
3. Press  ≤ and enter the feature code you want to program.
4. Label the button.
You cannot program line, intercom, answer, or Handsfree/Mute 
buttons.
You can program memory buttons for one-touch access to 
numbers that you call often.
1. Press  ≤•⁄  to program an external number or  ≤•¤ 
to program an internal number.
2. Press the button you want to program.
3. For external numbers, if you want this autodial button to use a  par ticular line or line pool, select that line or line pool.
4. Dial the number you want to program.
5. For external numbers, press  ≥ or 
+ when finished.
6. Label the button.
You cannot program line, intercom, answer, or Handsfree/Mute 
buttons.
You can arrange the buttons on your telephone to suit your 
needs.
1. Press  ≤•°⁄ .
2. Press the line button you want to move.
3. Press the button you want to move that line to.
4. Press  \b. The buttons are exchanged.
5. Update the button label strips on your telephone.
You cannot choose a button other than a line button as the button 
to move in step 2. You cannot exchange a line button with an 
answer, intercom or Handsfree/Mute button. 
Backup 
answering for 
internal calls
Program 
memory 
buttons for 
frequently 
used features
Program 
memory 
buttons for 
frequently 
called 
numbers
Move line 
buttons
Personalize your telephone 
						

							 
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Meridian and Norstar are trademarks of Nortel Networks.
Meridian Norstar is manufactured by Nortel Networks.
This document is for use with Norstar Modular ICS.
P0992654 I ssue  03 
Printed in Canada