Nortel Modular Ics Prime Telephone Card Manual

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Modular ICS
Prime Telephone User Card 

Your telephone is programmed as a prime telephone for particular external lines on your 
system. This means that any external call on those lines that is not answered, or gets 
transferred, parked, or put on hold and is not picked up, or any call that is not handled, 
rings at your telephone. Your system can have several prime telephones.
Your telephone rings differently for different types of calls. 
External calls ring normally, internal calls give two short rings. 
Redirected external calls ring as...

Handling calls
This card shows the Business Series Terminals buttons. The 
table below shows which buttons to use on the different types of 
Nor tel Networks telephones. 
Sometimes calls come in faster than you can answer them. When 
you have several calls ringing, use Call Queuing to answer the 
next call.
1. Enter the Call Queuing feature code (≤°‚⁄).
If more than one call is waiting, priority is given to incoming 
external calls over callback, camped, or transferred calls.
You can send a message to...

If a person is not at their desk, but it’s important that you get a call 
to them, you can park the call and announce it using Page.
1. Enter the Call Park feature code (≤‡›). The display 
shows the retrieval code.
2. Press 
-.).
3. Select the appropriate type of page. 
4. Page the person and ask them to answer the call using the  retrieval code.
The person can retrieve the call from any system telephone.
If your co-worker is on a call and a second impor tant call comes 
in, you can interrupt their...

In addition to providing backup answering for external calls, you 
can provide backup answering for people’s internal calls using 
Call Forward. Individuals can forward all their calls to you. Your 
system can also be programmed so that you answer all calls to 
telephones that are busy or are not answered. See your system 
coordinator for information on Call Forward Busy and Call 
Forward No Answer.
You can program memory buttons for one-touch access to 
frequently used features that you use often like...

 
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Meridian and Norstar are trademarks of Nortel Networks.
Meridian Norstar is manufactured by Nortel Networks.
This document is for use with Norstar Modular ICS.
P0992654 I ssue  03 
Printed in Canada