Nortel Modular Ics Companion System Coordinator Guide

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P0992641 01 Modular ICS Companion System Coordinator Guide
The types of calls that your portable Answer Keys receive are 
programmable. See the Modular ICS  System Coordinator 
Guide for more information. 
Norstar Voice Mail message waiting indication occurs on the 
twinned portable only if it has been assigned a voice mail box.
If your Norstar Voice Mail box has been assigned to your desk 
set, log on using the desk set DN when accessing the voice 
mail box from the twinned portable.
For more detailed information on how to access Norstar Voice 
Mail using your Norstar Companion portable, refer to  
Portable Telephone Feature Card that is supplied with the 
portable telephone.
Tip - Hunt Group calls cannot be forwarded using the 
Call Forward features.
Tip - An Answer DN is the recommended method for 
twinning a portable with a desk set. This ensures that all 
calls arriving at the desk telephone  appear and ring at 
the portable. A twinned portable using an Answer DN 
does not ring for an incoming call if it is currently on 
another call. 
						

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Modular ICS Companion System Coordinator Guide P0992641 01
Using target lines
Wireline and wireless telephones can be twinned using target 
lines. The line for the desk telephone can be configured to 
appear on the portable, or the line for the portable can appear 
on the desk telephone. Incoming external calls ring at both.
When you twin wireline and wireless telephones using line 
assignments, each telephone has its own internal DN. When 
someone wants to call you or forwards a call to you internally, 
they must choose between the desk telephone and the portable 
DN. The call appears and rings only at the internal DN that 
was dialed.
Tip - A portable can have an Answer DN and share a 
line assignment with a desk telephone. 
						

							P0992641 01 Modular ICS Companion System Coordinator Guide
Using your portable telephone
Your Companion portable telephone communicates with the 
Norstar system using radio waves. The radio transceivers for 
the system are located in the Companion base stations installed 
around your office. Each base station contains two radio 
transceivers and can handle two portable telephone calls at 
once.
Your portable telephone is truly portable. Not only can you 
start a telephone conversation anywhere in the office, you can 
continue that conversation while you walk through the 
building. As you move from one part of your office to another, 
your call is handed off from one base station to another. 
If you notice a decrease in voice quality while moving with a 
portable telephone, you are moving out of range of your 
system’s base stations. There are three possible reasons for 
this:
The base stations that cover the area you are moving into 
may already be busy and therefore cannot pick up your 
call. 
Large pieces of furniture or movable partitions may have 
been moved into a position that  blocks the signal between 
you and the base station. 
You may have moved out of the area covered by your 
Companion system. Retrace your steps until you are back 
in range.
In rare instances, during a Norstar Voice Mail session, softkey 
display prompts on your portable may disappear. This is a 
normal condition and is minimized by staying within the 
Companion coverage area. 
						

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Modular ICS Companion System Coordinator Guide P0992641 01
While moving within a Companion coverage area, a slight  
clipping may be heard during a call. This indicates that your 
call has been handed off from one radio cell to the next.
Problems with lost connections are rare, but if you notice an 
increase of such incidents after making large changes in the 
layout of your office, your base stations may need to be moved 
or reprogrammed to accommodate the new arrangement. In 
this case, contact your installer or customer service 
representative to change the base station configuration. (In the 
U.S. you need to obtain UTAM Inc. approval before making 
changes to the system configuration.) Refer to Modular ICS  
Companion Installer Guide for more information.
Using Norstar features
It is possible to use many of the same Norstar features 
available to a wireline set on your portable telephone. The 
table below lists which features are available for use on your 
portable telephone. For additional information on features and 
the special key sequences required to use them, refer to the 
feature card that is supplied with your portable telephone.
Features supported by Companion for Norstar
Tip - If you try to send a message from a desk telephone 
to a portable telephone, the display of the desk 
telephone shows
 Can’t send msg.
Feature Description
Call Forward Send calls to another telephone in your Norstar 
system. The display does not indicate that calls  are 
being forwarded.
Hunt Group calls override all Call Forward features.  A 
Hunt Group DN can be a Call Forward destination. 
						

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P0992641 01 Modular ICS Companion System Coordinator Guide
Call Information Display the name or extension of an internal caller. In 
addition, if your system is equipped to receive CLASS 
information (Caller ID), the external caller is 
displayed.
*Call Park On your portable, park a call.
Call Park Retrieval On your portable, retrieve a parked call.
Cancel Call Forward Cancel the Call Forward feature, where calls are 
automatically sent to another telephone in your 
Norstar system.
Conference See your 
Portable Telephone Feature Card.
Directed Call Pickup Answer any telephone that is ringing in your Norstar 
system.
Group Pickup Answer a call ringing on another set in the same 
pickup group.
Host system signaling Link and pause are available. See the Telephone 
Features section of the 
Modular ICS  System 
Coordinator Guide
 for more information.
Line  Pool On your portable, use line pools the same way a desk 
telephone does.
Mute Prevent the person you are on the portable telephone 
with from hearing you. Also, you can mute a 
portable’s ringing for an incoming call.
Page On your portable, page an individual telephone, 
several telephones, external speakers, or the entire 
system.
A Hunt Group DN cannot be in a page zone.
Pause Program in an external autodial sequence to insert a 
1.5-second delay.
Prime line 0n your portable, may be either an Intercom Line, an 
Assigned Line or a Line Pool.
*Priority call  See 
Additional features on page 25.
Hunt Groups reject priority calls.
Privacy In programming, change the privacy setting for an 
external line assigned to the portable. This does not 
give the ability to change the privacy setting on a call 
by call basis. Feature Description 
						

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Modular ICS Companion System Coordinator Guide P0992641 01
Release See your Portable Telephone Feature Card.
Speed Dial System speed dial codes only. No personal speed 
dial codes. The portable has a directory that you can 
use to store up to 200 entries for telephone numbers.
Switching between 
two calls When on a portable call, switch to another incoming 
call. You can then switch back to the first call. See 
your 
Portable Telephone Feature Card.
Transfer See your 
Portable Telephone Feature Card.
Transfer using 
directoryTransfer a call using your portable directory. See your 
Portable Telephone Feature Card.
Trunk Answer Grab a ringing call for lines placed in a Service Mode.
Voice call  See 
Additional features on page 25.
Hunt Groups reject voice calls.
Wireless Portable 
Language SelectionChange the language of the prompts controlled by the 
ICS as they appear on the portable display.
Wireless Call Forward 
No AnswerStop the portable from ringing when the call has been 
forwarded to its new destination. The portable user 
can still answer the call but it does not ring.
* MCDN network note: These two services are only available within the Norstar 
system. A Meridian networked to this Norstar does not have Camp-on or Break-
in (Priority call) access to phones within this system.Feature Description 
						

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P0992641 01 Modular ICS Companion System Coordinator Guide
Using new features
Directed Call Pickup
To answer any telephone that is ringing in your Norstar 
system:
1. Press ¥àß.
2. Enter the internal number (DN) of the ringing telephone.
You must turn on the Directed Call pickup feature for the 
system in Modular ICS programming before a user can use the 
feature. The Modular ICS Companion Installer Guide 
contains a programming template and complete programming 
information.
To turn on Directed Call pickup for an ICS:
1. Press ² ¥¥ÛßßÜÝÝ on a Norstar 
telephone with a two-line display.
2. Press ÛßßÜÝÝ (the default Installer password), 
àÛàÞ¡à (the default System Coordinator Plus 
password), or the current Installer or System Coordinator 
Plus password.
3. Press ‘ until the display shows System 
prgrming.
4. Press ≠. The display shows Hunt groups.
5. Press ‘. The display shows Featr settings.
6. Press ≠. The display shows Backgrnd music.
7. Press ‘ until the display shows Directd pickup.
8. Press CHANGE
 to select the setting: Y (Yes) or N (No). 
						

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Modular ICS Companion System Coordinator Guide P0992641 01
Group Pickup
Group Pickup allows the portable user to answer a call ringing 
on another set in the same pickup group.
To answer a call ringing at a telephone in your pickup group, 
press ¥àÞ.
Modular ICS programming allows you to place all telephones, 
including portable telephones, into pickup groups. 
To assign a portable telephone to a Call Pickup group:
1. Press ² ¥¥ÛßßÜÝÝ on a programming 
telephone with a two-line display.
2. Press ÛÜßÝß (the default System Coordinator 
password), or enter the current password.
3. Press ≠ and enter the internal number (DN) of 
the telephone.
4. Press ≠ until the display shows Fwd no answer.
5. Press ‘ until the display shows Pickup grp:.
6. Press the CHANGE
 display button to assign the telephone to 
pickup group (1 through 9), or to None.
See the Modular ICS System Coordinator Guide for more 
information about Directed Pickup and Group pickup. 
						

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P0992641 01 Modular ICS Companion System Coordinator Guide
Wireless Portable Language Selection
This feature allows you to change the language of the prompts 
controlled by the ICS as they appear on the display of the 
portable. This setting sets both the display prompts and the 
voice prompts from voice mail.
English: Press ¥¥ÞâÚ.
French: Press 
¥¥ÞâÛ.
Spanish: Press 
¥¥ÞâÜ.
If you are using Profile 2, you also have access to Turkish.
Refer to the Modular ICS System Coordinator Guide for more 
information about choosing a language for the display.
Wireless Call Forward No Answer enhancement
This improvement stops the Companion portable from ringing 
when the call has been forwarded to its new destination. The 
portable user can still answer the call, but it does not ring.
The settings for Call Forward No Answer are found under 
Terminals & Sets in ICS programming. See the Modular ICS 
System Coordinator Guide for more information.
Additional features
Two additional Norstar features can be used with a portable if 
lines and an attached analog terminal adapter (ATA) are 
specifically configured to support them:
Voice Call: ¥ßß
Priority Call: ¥ßá
Your installer or customer service representative can set up 
and program your system to support these features.
Refer to the Portable Telephone Feature Card, that is supplied 
with the portable, for the special key sequence that you need to 
use this set of features.  
						

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Modular ICS Companion System Coordinator Guide P0992641 01