Nortel Enterprise Edge Telephone Feature Instructions Manual

							© 1999 Nortel Networks
P0908931 Issue 01
Enterprise Edge
Telephone Feature
Card 
						

							Page 1 - Enterprise Edge Telephone Feature Card
1. Press Ä and enter the desired feature code on the dial pad.
or
Press a programmed memory button.
2. Follow the display messages.
On a two-line display telephone, some features are also available on display 
buttons.
You can program memory buttons for one-touch access to frequently used 
features.
1. Press 
Ä¥Ü.
2. Press the memory button that you want to program. (This step is not necessary 
on the M7100 telephone.)
3. Press 
Ä and enter the feature code on the dial pad.
You can also program frequently dialed numbers, using the following codes:
Ä¥Ú External autodial: Store an external number for one-touch 
dialing.
Ä¥Û Internal autodial: Store an internal number for one-touch 
dialing.
See your Telephone User Card for details.
You cannot program line, intercom, answer, or Handsfree/Mute buttons.
Ä¡ßCancel Ä£¡ß
Listen to music (provided by your office) through your telephone speaker when 
you are not on a call.
Ä¥âCheck what is programmed on any button. Use when labeling buttons.
ÄààBriefly display the approximate length of your current or most recent call.
ÄÝCancel Ä£ÝSend your calls to another telephone in your Enterprise Edge system.
ÄàÝPut a call on hold so that it can be picked up from any telephone in your 
Enterprise Edge system. The display shows a three-digit retrieval code.
To retrieve a parked call, press 
Æ and dial a retrieval code on any 
telephone in your Enterprise Edge system. On the M7100 telephone, just lift the 
receiver and dial the retrieval code.
ÄàßAnswer any ringing telephone.
Press 
Äàß and dial that telephone’s extension number.
ÄàÞAnswer a call that is ringing at another telephone in your pickup group. The 
external call that has been ringing longest is answered first.
Using an 
Enterprise 
Edge 
feature
Programming 
memory 
buttons
Enterprise Edge features
Background 
Music
Button 
Inquiry
Call Duration 
Timer
Call Forward
Call Park
Call Pickup - 
directed
Call Pickup - 
group
Using Enterprise Edge features 
						

							Page 2 - Enterprise Edge Telephone Feature Card
Ä¡âÚ
Answer the next call. If more than one call is waiting, priority is given to incoming 
external calls over callback, camped, or transferred calls.
Ä¡ÛRe-route a call to another telephone even if all its lines are busy.
Press 
Ä¡Û, then dial the extension number of the receiving 
telephone.
Äß¡Change the dialing filters on a line or telephone, or gain external access to your 
system. Dialing filters determine which numbers you can dial.
Press 
Äß¡ and enter a password provided by your system 
coordinator to change your class of service.
ÄÜEstablish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press 
ÄÜ.
5. Press the line or intercom button of the first held call (not required on the M7100 
telephone).
6. Press 
¨ to end the conference call.
To remove yourself from a conference permanently (unsupervised conference):
Press 
Äàâ. The other two callers remain connected. (Some 
external lines may not suppor t this feature. See your system coordinator.)
To put a conference on hold:
 Press 
ú. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other 
caller is on hold. To re-establish the conference, press 
ÄÜ.
To disconnect one party:
Press the line or intercom button of the caller you want to disconnect, then press 
¨. Press the line or intercom button of the remaining caller to resume your 
conversation.
To independently hold two calls:
 
Press the line or intercom button of the first caller, then press 
ú. The 
second caller is automatically put on hold. To re-establish the conference, retrieve 
one call from hold, press 
ÄÜ, then retrieve the second call from hold.
Ä¥àAdjust the contrast of your display.
Press 
Ä¥à, then press a number from Ú to á (depending on 
your telephone). Press
 ú to set your choice.
Ä¥¡ÛChoose one of three methods of dialing.
1. Press 
Ä¥¡Û.
2. Press 
£ to select the mode.
3. Press
 úto store the mode.
Standard Dial:
 Select a line, then dial the number. (Standard Dial is always 
available, even when another dialing mode is selected.)
Call Queuing
Camp-on
Class of 
service 
password
Conference
Contrast 
adjustment
Dialing modes 
						

							Page 3 - Enterprise Edge Telephone Feature Card
Automatic Dial: Dial the number without choosing a line button first. Your prime 
line is automatically selected for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit the 
number by pressing 
à before placing the call.
Ä¡ÞCancel Ä£¡ÞWhen you are not on a call prevent all incoming calls, except priority calls, from 
ringing at your telephone. When you are on a call, block an incoming priority call.
Ä¡âÛCancel Ä£¡âÛUse both the receiver and speaker while you are on a call. To avoid electronic 
feedback, keep the receiver away from the speaker during the call, and press 
¨ to hang up.
úTemporarily suspend a call.
To retrieve a held call, press the line button for the held call. 
(Press 
ú on the M7100 telephone.)
Exclusive Hold
Äàá or Äú
Temporarily suspend a call and prevent other telephones from picking it up.
Ä¥ÞâÚSelect English as the language for the telephone display.
Ä¥ÞâÛ
Select French as the language for the telephone display.
Ä¥ÞâÜ
Select Spanish as the language for the telephone display.
ÄÞAutomatically redial the last external telephone number that you dialed.
ÄßÝWith a line pool, telephones can share several lines for making calls. 
1. Press 
ÄßÝ or Æ.
2. Enter a line pool access code. (See your system coordinator for a list.)
Ä¡ÝCancel Ä£¡ÝSend calls arriving on an external line to another telephone outside your 
Enterprise Edge system. (Some external lines may not support this feature. See 
your system coordinator.) This feature is not available on the M7100 telephone.
ÄàÚGenerate a Link signal Ü to access a PBX or other host exchange.
Ä¡â¡Generate a tone for as long as you hold down a button. This is used to 
communicate with devices like fax or answering machines. Long tones are in 
effect only for your current call.
Do Not 
Disturb
Group 
Listening
Hold
Language 
Choice
Last 
Number 
Redial
Line pools
Line 
Redirection
Link
Long Tones 
						

							Page 4 - Enterprise Edge Telephone Feature Card
ÄÚCancel Ä£Ú
Send a message to an Enterprise Edge telephone’s display to have someone call 
you back.
To view and reply to your messages:
1. Press 
ÄßÞ.
2. Press 
¥ and £ to view your message list.
3. Press 
â to call the person who left you the message.
To erase a message:
1. Press 
ú while viewing a message.
Ä¥¡ÚChange the position of your line or hunt group buttons.
1. Press 
Ä¥¡Ú.
2. Press the line button that you want to move.
3. Press the button that you want to move the line to.
4. Press 
¨. The two buttons are exchanged. 
5. Switch the button caps.
Line buttons cannot be exchanged with intercom, answer or Handsfree/Mute 
buttons.
Ä¥¡ÚáBlock the outgoing name and/or number on a per-call basis.
1. Press 
Ä¥¡Úá.
Äßâ 
and code (1 to 3) and zone (0 to 6)Make a page announcement through either the internal (code 1) or external (code 
2) speakers, or both (code 3). Zone 0 pages all zones. 
Page announcements are programmed to timeout after a pre-selected amount of 
time which is set by your installer.
Internal page
ÄßÚ and zone (0 to 6) 
Make a page announcement to all, or to a specific group of Enterprise Edge 
telephones, through the telephone speakers. Zone 0 pages all zones.
External page
ÄßÛ 
Make a page announcement through an external loudspeaker system.
Internal and external page
ÄßÜ and zone (0 to 6) 
Make a page announcement through both your Enterprise Edge telephone 
speakers and an external loudspeaker system. Zone 0 pages all zones.
Äà¡Program in an external autodial sequence to insert a 1.5 second delay Ý.
For pulse dialing: 
¥ also inser ts a 1.5 second delay.
ÄßáInterrupt a person who is on a call or using Do Not Disturb.
A person on another call can press
 Ä¡Þto block your priority call.
Messages
Moving line 
buttons
Name and 
number 
blocking
Pag e
Pause
Priority  
						

							Page 5 - Enterprise Edge Telephone Feature Card
Ä¡ÜChange the privacy setting for an external line. If a line normally has privacy, this 
permits another telephone that shares the line to join your call by selecting the 
line while you are using it. If a line normally has privacy disabled, this prevents 
another telephone that shares the line from joining your call by selecting the line 
while you are using it. The privacy setting is re-established once you end your call 
or when you enter the Privacy feature code again.
Ä¥¡á
Program at the end of an external autodial number to automatically release Þ the 
call.
ÄÛCancel Ä£ÛMonitor a busy or unanswered telephone, or a busy line pool within your system. 
Ring Again signals you to call back when the telephone or line pool becomes 
available.
Ä¥ßSelect a distinctive ring to help differentiate between your telephone and others 
nearby.
1. Press 
Ä¥ß.
2. Enter the ring type number (
Ú to Ý).
3. Press 
ú.
Ä¥¡âMake your telephone ring so that you can adjust the volume. You can also adjust 
the volume any time your telephone rings.
Ä¥áStore more than one autodial number or external carrier feature code on one 
memory button by inserting a break point 
ß between numbers or codes. The first 
press of the button dials the first number or code; the next press dials the next 
number or code. You can program up to four numbers or codes separated by 
break points.
ÄßàSave a number to redial later. Enter the code while you are on a call that you have 
dialed to save the number. Enter the code when you are not on a call to redial the 
saved number.
Show service schedules
Ä¡àâ
Display the modes that have been turned on at a designated control set.
Ringing service
Ä¡àÚCancel Ä£¡àÚ
Turn on one of six schedules for alternative ringing/call answering arrangements 
from a designated control telephone.
Restriction services
Ä¡àÛCancel Ä£¡àÛ
Turn on one of six services for restrictions on particular lines or telephones from a 
designated control telephone. You will be required to enter the System 
Coordinator password.
Routing services
Privacy
Programmed 
Release
Ring Again
Ring type
Ring 
volume
Run/Stop
Saved 
Number 
Redial
Service 
Schedules 
						

							Page 6 - Enterprise Edge Telephone Feature Card
Ä¡àÜCancel Ä£¡àÜ
Turn on one of six services for routing on par ticular lines or telephones from a 
designated control telephone. You will be required to enter the System 
Coordinator password.
ÄâDial an external telephone number using a two-digit code. There are two types of 
speed dial codes: system (01 to 70) and personal (71 to 94). System speed dial 
codes can be used from any Enterprise Edge telephone in the system. They are 
assigned by your system coordinator. Personal speed dial codes are used 
exclusively at your telephone. To make a call using a speed dial code:
1. Press 
Äâ.
2. Enter the two-digit code for the number (01 to 70 for system speed dial, 71 to 
94 for personal speed dial).
To program personal speed dial numbers:
1. Press 
Ä¥Ý.
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or the 
intercom button. If you don’t specify the external line, the system automatically 
chooses a line for the call.
4. Dial the telephone number you want to program (up to 24 digits).
5. Press 
ú.
6. Record the code and number you have just programmed.
You cannot program personal speed dial numbers while someone else is 
programming your Enterprise Edge system.
Ä¡âßCancel Ä£¡âßChange the first line of the display to the current time and date.
Ä¡âÜBriefly display the time and date while you are on a call.
ÄàâSend a call to another telephone within your Enterprise Edge system, or to an 
external telephone. You may not be able to transfer a call on an external line to an 
external telephone, depending on the capabilities of the lines.
1. Make or answer a call.
2. Press 
Äàâ.
3. Call the person you want to transfer the call to.
4. Stay on the line if you wish to speak to the person first.
5. Press 
¨ to complete the transfer.
If an external call is transferred to a busy internal or network extension, or is not 
answered after a few rings, the call automatically rings you back. 
Ä¡ââAnswer an external call that is ringing on a line that has been placed into a 
Ringing Service schedule from any telephone in your Enterprise Edge system. 
This feature does not work for a private line.
ÄßßMake a voice announcement or begin a conversation through the speaker of 
another Enterprise Edge telephone without first making the other telephone ring.
Speed Dial
Static time 
and date
Time
Transfer 
Tr u n k  
Answer
Voice call 
						

							Page 7 - Enterprise Edge Telephone Feature Card
Ä¡¡Cancel Ä£¡¡Prevent your telephone from receiving voice calls. 
Do Not Disturb (
Ä¡Þ) also prevents your telephone from receiving 
voice calls.
Ä¡âÝProgram in an external autodial number to cause the system to wait to receive dial 
tone 
à from another system before proceeding with the dialing sequence.
The following features are available only if you subscribe to Call Display services 
from your local telephone company.
Ä¡ÚÞCancel Ä£¡ÚÞHave the system automatically delete the oldest log item from a full Call Log, so 
that a new log item can be stored.
Ä¡ÚÚDisplay the name, number or line name of a ringing or held call. Press £ to 
move through the information displays.
Ä¡ÚÛCall Log displays use the following special characters:
1(underline) identifies a new itemøidentifies answered calls¤identifies long distance calls/identifies that the information has been shor tened
To view your Call Log:
1. Press 
¥ to view old items.
Press 
£ to view new items.
Press 
â to return to the last viewed item.
2. Press
 £ and ¥ to move through your items.
3. Press
 Ã to view more information on an item.
To erase a Call Log entry:
1. Press 
ú while viewing an item.
To return a call from your Call Log:
1. Display the desired number on your telephone.
2. Edit the number, if required. You can add numbers for long distance dialing or 
line pool access or remove numbers using 
Ã.
3. Press a line button.
4. Lift the receiver.
Ä¥¡ÝSelect the type of calls that will automatically be stored in your Call Log. Press£ 
to see the next setting. Press 
ú to select the displayed setting.
Ä¥¡ÞProgram a four-digit password for your Call Log. To remove a forgotten password, 
see your system coordinator.
Ä¡ÚÜStore caller information for your current call in your Call Log.
Voice call 
deny
Wait for dial 
tone
Call Display Services
Autobumping
Call 
Information
Call Log
Call Log 
options
Call Log 
password
Logit
P0908931 Issue 01