Nortel Enterprise Edge Prime Telephone Instructions Manual

							© 1999 Nortel Networks
P0908932 Issue 01
Enterprise Edge
Prime Telephone
User Card 
						

							Page 1 - Enterprise Edge Prime Telephone User Card
Your telephone has been programmed as a prime telephone for particular external lines 
on your system. This means that any external call on those lines that is not answered, or 
gets transferred, parked, or put on hold and is not picked up, or any call that for one 
reason or another is not being handled, rings at your telephone. Your system can have 
several prime telephones.
Your telephone rings differently for different types of calls. External 
calls ring normally, internal calls give two short rings. Redirected 
external calls ring as internal calls.
The indicator beside a button tells you the status of a call on a line, 
line pool, answer, or intercom button.
lit The line is active on a call.
fast flash You have put a call on hold on that line.
medium flash There is an incoming call.
slow flash Somebody else has put a call on hold on that 
line.
unlit The line is available.
When an unanswered call rings at your telephone, you may see one 
of the following displays:
The person at telephone 223 forwarded a 
call to you using Do Not Disturb.
The system transferred a call to you from 
a telephone in Do Not Disturb mode.
Nobody answered this call, so the 
system transferred it to you.
Carol held a call too long, so the system 
transferred the call to you.
A call on line 001 was camped, parked, 
or transferred, but no one has answered 
it. Press
 
CALLBACK 
or the line button to connect to the call.
There is no telephone that can receive a 
call on line 001, so the system 
transferred it to you.
A call on line 007 was forwarded or 
routed to Brenda, but was not answered.
The call coming in on line 007 was 
routed to target line 121. Line 121 is busy 
so the system transferred the call to you.
Understanding 
rings and 
indicators
Interpreting 
display 
messages
DND from 223
DND transfer
DRT Line001
Held by Carol
Line001 callback
 CALLBACK
Line001 to prime
Line007>Brenda
Line007 Line121
Using your prime telephone 
						

							Page 2 - Enterprise Edge Prime Telephone User Card
Handling calls
Sometimes calls come in faster than you can answer them. When 
you have several calls ringing, use Call Queuing to answer the next 
call.
1. Enter the Call Queuing feature code (
Ä¡âÚ).
If more than one call is waiting, priority is given to incoming external 
calls over callback, camped, or transferred calls.
You can use Enterprise Edge’s Message feature to leave someone a 
message to call you.
1. Enter the Message feature code (
ÄÚ).
2. Press ADD
. (This step is not necessary on a telephone with a one-
line display.)
3. Dial the internal number of the person you want to send a message 
to.
That person’s telephone displays Message for you
.
When you want to transfer a call to someone:
1. Press 
TRANSFER .
2. Dial the number of the person you want to transfer the call to.
3. If you want to speak to the person first, wait for them to answer.
4. Press 
JOIN .
When a telephone is busy, or when transfer is denied, you can use 
Camp-on to transfer a call.
1. Enter the Camp-on feature code (
Ä¡Û).
2. Dial the internal number of the person you want to transfer the call 
to.
The person is notified that they have a camped call waiting.
If a person is not at their desk, but it’s impor tant that you get a call to 
them, you can park the call and announce it using Page.
1. Enter the Call Park feature code (
ÄàÝ). The display 
shows the retrieval code.
2. Press PAGE
.
3. Select the appropriate type of page. Your system coordinator can 
explain the different types to you.
4. Page the person and ask them to answer the call using the retrieval 
code.
The person can retrieve the call from any Enterprise Edge telephone.
Answering 
many calls
Leaving a 
message for a 
co-worker
Transferring 
a call
Transferring a 
call when a 
telephone is 
busy
Tr a n s
ferring a 
call to a 
co-worker who 
is not at their 
desk 
						

							Page 3 - Enterprise Edge Prime Telephone User Card
If your co-worker is on a call and a second important call comes in, 
you can interrupt their current call.
1. Dial the number of your co-worker. The display reads 
On another call
.
2. Enter the Priority Call feature code (
Äßá).
After a pause, your call goes through. Your co-worker can stop your 
priority call from going through by using the Do Not Disturb feature 
code. (Some prime telephones may not support this feature. See 
your system coordinator.)
If you have an autodial button or an answer button with an indicator 
programmed for someone’s telephone, you can monitor the status of 
their telephone by watching the indicator next to their button. You can 
also use Ring Again to tell you when a busy or unanswered 
telephone becomes available.
1. Dial the number of the person you want to speak to. You will hear 
either ringing, or a busy signal.
2. Press LATER
. The display reads Ring Again ?.
3. Press YES
.
When the person hangs up or next uses their telephone, your 
telephone rings and the display asks if you want to call the person. 
Press YES
 to call them.
When you are away from your desk, you can make sure calls get 
answered by forwarding your calls to someone else.
1. Enter the Call Forward feature code (
ÄÝ).
2. Dial the number of the person who will be answering your calls.
Your calls now ring at that person’s telephone.
To cancel Call Forward:
1. Enter the Cancel Call Forward feature code (
Ä£Ý).
A more sophisticated way to provide alternate answering while you 
are away is to invoke a Service Mode. Ask your system coordinator 
for more information on Service Modes.
In addition to providing backup answering for external calls, you can 
provide backup answering for people’s internal calls using Call 
Forward. Individuals can forward all their calls to you. Your system 
can also be programmed so that you answer all calls to telephones 
that are busy or do not answer. See your system coordinator for 
information on Call Forward Busy and Call Forward No Answer.
Interrupting a 
co-worker’s 
current call
Monitoring the 
status of 
someone’s 
telephone
Making sure 
calls are 
answered 
when you are 
away from 
your desk
Providing 
backup 
answering for 
internal calls 
						

							Page 4 - Enterprise Edge Prime Telephone User CardP0908932 Issue 01
You can program memory buttons for one-touch access to features 
that you use often like Transfer, Message, and Ring Again.
1. Press
 Ä¥Ü.
2. Press the button you want to program.
3. Press 
Ä and enter the feature code you want to program.
4. Label the button.
You can now use the feature by simply pressing the programmed 
button. You cannot program line, intercom, answer, or Handsfree/
Mute buttons.
You can program memory buttons for one-touch access to numbers 
that you call often.
1. Press 
Ä¥Ú to program an external number or 
Ä¥Û to program an internal number.
2. Press the button you want to program.
3. For external numbers, if you want this autodial button to use a 
particular line or line pool, select that line or line pool.
4. Dial the number you want to program.
5. For external numbers, press 
ú or OK
 when finished.
6. Label the button.
You can now call the person by simply pressing the programmed 
button. You cannot program line, intercom, answer, or Handsfree/
Mute buttons.
You can arrange the buttons on your telephone to suit your needs.
1. Press 
Ä¥¡Ú.
2. Press the line button you want to move.
3. Press the button you want to move that line to.
The buttons are exchanged.
4. Press 
¨. 
5. Exchange the button caps.
You cannot choose a button other than a line button as the button to 
move in step 2. You cannot exchange a line button with an answer, 
intercom or Handsfree/Mute button.
Programming 
memory 
buttons for 
frequently 
used features
Programming 
memory 
buttons for 
frequently 
called numbers
Moving line 
buttons
Personalizing your telephone