Nortel Enterprise Edge Central Answering Position Instructions Manual

							© 2000 Nortel Networks
P0908516 Issue 02
Enterprise Edge
Central Answering Position
User Card 
						

							Page 1 Enterprise Edge CAP User Card
The Central Answering Position (CAP)
Why use the 
CAP?The Enterprise Edge Central Answering Position (CAP) consists of an 
Enterprise Edge M7324 Telephone and one or two Enterprise Edge CAP 
modules. The CAP allows you to:
• answer calls made from outside your Enterprise Edge system
• check the busy/not busy or Do Not Disturb status of the telephones in 
your Enterprise Edge system
• transfer calls to your co-workers’ telephones
• use many more features and autodial numbers with one-touch access
What is a CAP 
module?A CAP module is an add-on device which provides 48 extra memory or 
line buttons for the M7324 Telephone. A CAP module is connected to the 
side of the M7324; a second CAP module can be connected to the first 
CAP module. See the Enterprise Edge Central Answering Position 
Installer Card for instructions on installation. When two CAP modules are 
connected to an Enterprise Edge M7324 Telephone, they provide a total 
of 96 extra memory or line buttons for the M7324 Telephone.
Enterprise Edge M7324 Telephone with one CAP module attached
By pressing a ringing line button on your CAP module and lifting the 
handset, you can answer a call made from outside your Enterprise Edge 
system. Pressing the appropriate programmed memory button allows you 
to automatically dial an internal or external number, or use a feature.
Note: A headset may be plugged into the bottom of the M7324 Telephone 
when Handsfree has been administered. 
						

							Page 2 Enterprise Edge CAP User Card
Checking the pre-assigned CAP module buttons
About pre-
assigned buttonsWhen one or two CAP modules are first plugged into your telephone, 
each CAP module button is pre-assigned either to select a line or dial an 
internal number.
If you have been assigned up to 8 lines, you can select them by pressing 
the buttons in the left-hand column of your M7324 Telephone. Remaining 
lines are assigned to buttons on the CAP module(s), beginning at the top 
left-hand corner of the first CAP module and moving down.
After lines are assigned, any remaining buttons on your CAP module(s) 
become Internal Autodial buttons, starting with the lowest default internal 
number. These internal numbers can be between two and seven digits. 
The numbering length is controlled in programming.
Note: In order for lines to be automatically assigned to buttons on your 
CAP module, your telephone must first be designated as a CAP in 
programming.
Checking the pre-
assigned CAP 
module buttons1. Replace the handset.
2. Press 
Ä¥â.
3. Press the buttons you want to check and read the display.
4. Ensure that you label all pre-assigned line buttons and Internal Autodial 
buttons correctly in the space provided beside each button.
5. Press 
Ä when you are finished.
Customising your 
CAP moduleYou can program any of the buttons on your CAP module that do not 
select lines. These buttons can be programmed to automatically dial 
internal or external numbers. You can also program features onto CAP 
module buttons. If you want more line buttons programmed, see your 
System Administrator.
Your CAP module will be most effective if you use it along with the Call 
Park, Transfer, Conference/Transfer, Camp-On, Message, or Voice Call 
features.
Make sure that these features are programmed on your CAP module by 
following the steps presented in this card. 
						

							Page 3 Enterprise Edge CAP User Card
Programming CAP module buttons
Programming 
CAP module 
buttons
Monitoring 
Internal Autodial 
indicatorsIt is impor tant that you pay attention to the indicators beside the Internal 
Autodial buttons on your CAP module. This tells you the status of an 
Enterprise Edge telephone when you answer an external call.
The status of an Enterprise Edge telephone cannot be monitored by your 
CAP module if an Internal Autodial button has not been programmed.
External Autodial
1. Replace the handset.
2. Press 
Ä¥Ú.
3. Press a CAP module button.
4. Dial the external number.
5. Press 
OK
 to store the number.
6. Label your new button.
Erasing memory buttons
1. Replace the handset.
2. Press 
Ä¥Ú.
3. Press the memory button you 
want to erase.
4. Press 
OK
 to erase the button.
Moving external line buttons
1. Replace the handset.
2. Press 
Ä¥¡Ú.
3. Press the line button that you 
want to move.
4. Press the memory button on 
your telephone or CAP module 
to which you want the line 
moved.
5. Label your new button.
Internal Autodial
1. Replace the handset.
2. Press 
Ä¥Û.
3. Press a CAP module button.
4. Dial the internal number.
5. Label your new button.
Features
1. Replace the handset.
2. Press 
Ä¥Ü.
3. Press a CAP module button.
4. Press 
Ä and the 
feature code.
5. Label your new button.
An indicator appears:
• when the telephone is active 
on an internal or external line
OR
• when the telephone is using 
the Do Not Disturb featureNo indicator appears:
• when the telephone is idle
OR
• when the telephone is ringing
OR
• when the telephone has one 
or more calls on hold, but is 
not connected to any active 
calls 
						

							Page 4 Enterprise Edge CAP User Card
Answering and transferring a call
Answering and 
transferring a callMost of the telephone calls which you deal with should involve the 
following procedures:
1. Answer a call made from outside the Enterprise Edge system.
2. Determine whom the call is for.
3. Check the status of the destination Enterprise Edge telephone on the 
CAP module.
4. If the indicator is OFF, transfer the call to that telephone.
OR
If the indicator is ON, use the Send Message, Ring Again on Busy, or 
Camp-On feature.
Note: If your telephone has been assigned as a CAP in programming, you 
can send up to 30 messages. If your telephone has not been 
assigned as a CAP, you can send up to four messages.
Other Enterprise 
Edge documentsPlease be sure to read your Enterprise Edge M7324 User Card and your 
Enterprise Edge Prime Telephone User Card (if applicable). They contain 
information which should help you to use Enterprise Edge features more 
effectively with your CAP. 
						

							Page 5 Enterprise Edge CAP User Card P0908516  Issue 02
Installation Notes
Installing the CAP The Enterprise Edge Station Auxiliary Power Supply is required to 
operate the CAP module. 
Initialising the 
CAPYou must initialise each CAP module individually during the first ten 
seconds after powering up to establish the default setting for the 
programmable memory buttons.
Once a module is initialised, the programming is retained regardless if it 
is moved or a second CAP module is connected to it.
If the CAP module indicators have stopped flashing, unplug the module 
and then reconnect it. The indicators should turn on and flash for ten 
seconds.
To initialise the CAP module:
While the CAP indicators are flashing, simultaneously press the two 
buttons on the lower left side and the lower right side of the CAP module.
The indicators turn on one at a time in sequence, beginning at the lower 
right corner of the module. The indicators then turn off. After all the 
indicators turn off, the CAP module is initialised and ready to use.