Nortel Enterprise Edge Central Answering Position Instructions Manual

© 2000 Nortel Networks
P0908516 Issue 02
Enterprise Edge
Central Answering Position
User Card 

Page 1 Enterprise Edge CAP User Card
The Central Answering Position (CAP)
Why use the 
CAP?The Enterprise Edge Central Answering Position (CAP) consists of an 
Enterprise Edge M7324 Telephone and one or two Enterprise Edge CAP 
modules. The CAP allows you to:
• answer calls made from outside your Enterprise Edge system
• check the busy/not busy or Do Not Disturb status of the telephones in 
your Enterprise Edge system
• transfer calls to your co-workers’ telephones
• use many more features and autodial...

Page 2 Enterprise Edge CAP User Card
Checking the pre-assigned CAP module buttons
About pre-
assigned buttonsWhen one or two CAP modules are first plugged into your telephone, 
each CAP module button is pre-assigned either to select a line or dial an 
internal number.
If you have been assigned up to 8 lines, you can select them by pressing 
the buttons in the left-hand column of your M7324 Telephone. Remaining 
lines are assigned to buttons on the CAP module(s), beginning at the top 
left-hand corner of...

Page 3 Enterprise Edge CAP User Card
Programming CAP module buttons
Programming 
CAP module 
buttons
Monitoring 
Internal Autodial 
indicatorsIt is impor tant that you pay attention to the indicators beside the Internal 
Autodial buttons on your CAP module. This tells you the status of an 
Enterprise Edge telephone when you answer an external call.
The status of an Enterprise Edge telephone cannot be monitored by your 
CAP module if an Internal Autodial button has not been programmed.
External Autodial...

Page 4 Enterprise Edge CAP User Card
Answering and transferring a call
Answering and 
transferring a callMost of the telephone calls which you deal with should involve the 
following procedures:
1. Answer a call made from outside the Enterprise Edge system.
2. Determine whom the call is for.
3. Check the status of the destination Enterprise Edge telephone on the 
CAP module.
4. If the indicator is OFF, transfer the call to that telephone.
OR
If the indicator is ON, use the Send Message, Ring Again on...

Page 5 Enterprise Edge CAP User Card P0908516  Issue 02
Installation Notes
Installing the CAP The Enterprise Edge Station Auxiliary Power Supply is required to 
operate the CAP module. 
Initialising the 
CAPYou must initialise each CAP module individually during the first ten 
seconds after powering up to establish the default setting for the 
programmable memory buttons.
Once a module is initialised, the programming is retained regardless if it 
is moved or a second CAP module is connected to it.
If the...