Nortel Enterprise Edge Capn Instructions Manual

							© 2000 Nortel Networks
P0908521  Issue 02
Enterprise Edge
CAPN
User Card 
						

							Page 1 Enterprise Edge CAPN User Card+ The Central Answering Position (CAPN)
Why use the 
CAPN?The Enterprise Edge Central Answering Position (CAPN) consists of an 
Enterprise Edge M7324N Telephone and one or two Enterprise Edge 
CAPN modules. The CAPN allows you to:
• answer calls made from outside your Enterprise Edge system
• check the busy/not busy or Do Not Disturb status of the telephones in 
your Enterprise Edge system
• transfer calls to your co-workers’ telephones
• use many more features and autodial numbers with one-touch access
What is a CAPN 
module?A CAPN module is an add-on device which provides 48 extra memory or 
line buttons for the M7324N Telephone. A CAPN module is connected to 
the side of the M7324N; a second CAPN module can be connected to the 
first CAPN module. See the Enterprise Edge Central Answering Position 
Installer Card for instructions on installation. When two CAPN modules 
are connected to an Enterprise Edge M7324N Telephone, they provide a 
total of 96 extra memory or line buttons for the M7324N Telephone.
Enterprise Edge M7324N Telephone with one CAPN module attached.
By pressing a ringing line button on your CAPN module and lifting the 
handset, you can answer a call made from outside your Enterprise Edge 
system. Pressing the appropriate programmed memory button allows you 
to automatically dial an internal or external number, or use a feature.
Note: A headset may be plugged into the bottom of the M7324N 
Telephone when Handsfree has been administered. 
						

							Page 2 Enterprise Edge CAPN User Card+ Checking the pre-assigned CAPN module buttons
About pre-
assigned buttonsWhen one or two CAPN modules are first plugged into your telephone, 
each CAPN module button is pre-assigned either to select a line or dial 
an internal number.
If you have been assigned up to 8 lines, you can select them by pressing 
the buttons in the left-hand column of your M7324N Telephone. 
Remaining lines are assigned to buttons on the CAPN module(s), 
beginning at the top left-hand corner of the first CAPN module and 
moving down.
After lines are assigned, any remaining buttons on your CAPN module(s) 
become Internal Autodial buttons, starting with the lowest default internal 
number. These internal numbers can be between two and seven digits. 
The numbering length is controlled in programming.
Note: In order for lines to be automatically assigned to buttons on your 
CAPN module, your telephone must first be designated as a CAPN 
in programming.
Checking the pre-
assigned CAPN 
module buttons1. Replace the handset.
2. Press 
Ä¥â.
3. Press the buttons you want to check and read the display.
4. Ensure that you label all pre-assigned line buttons and Internal Autodial 
buttons correctly in the space provided beside each button.
5. Press 
Ä when you are finished.
Customising your 
CAPN moduleYou can program any of the buttons on your CAPN module that do not 
select lines. These buttons can be programmed to automatically dial 
internal or external numbers. You can also program features onto CAPN 
module buttons. If you want more line buttons programmed, see your 
System Administrator.
Your CAPN module will be most effective if you use it along with the Call 
Park, Transfer, Conference/Transfer, Camp-On, Message, or Voice Call 
features.
Make sure that these features are programmed on your CAPN module by 
following the steps presented in this card. 
						

							Page 3 Enterprise Edge CAPN User Card+ Programming CAPN module buttons
Programming 
CAPN module 
buttons
Monitoring 
Internal Autodial 
indicatorsIt is impor tant that you pay attention to the indicators beside the Internal 
Autodial buttons on your CAPN module. This tells you the status of an 
Enterprise Edge telephone when you answer an external call.
The status of an Enterprise Edge telephone cannot be monitored by your 
CAPN module if an Internal Autodial button has not been programmed.
External Autodial
1. Replace the handset.
2. Press 
Ä¥Ú.
3. Press a CAPN module button.
4. Dial the external number.
5. Press 
OK
 to store the number.
6. Label your new button.
Erasing memory buttons
1. Replace the handset.
2. Press 
Ä¥Ú.
3. Press the memory button you 
want to erase.
4. Press 
OK
 to erase the button.
Moving external line buttons
1. Replace the handset.
2. Press 
Ä¥Ú.
3. Press the line button that you 
want to move.
4. Press the memory button on 
your telephone or CAPN 
module to which you want the 
line moved.
5. Label your new button.
Internal Autodial
1. Replace the handset.
2. Press 
Ä¥Û.
3. Press a CAPN module button.
4. Dial the internal number.
5. Label your new button.
Features
1. Replace the handset.
2. Press 
Ä¥Ü.
3. Press a CAPN module button.
4. Press 
Ä and the feature 
code.
5. Label your new button.
An indicator appears:
• when the telephone is active 
on an internal or external line
OR
• when the telephone is using 
the Do Not Disturb featureNo indicator appears:
• when the telephone is idle
OR
• when the telephone is ringing
OR
• when the telephone has one 
or more calls on hold, but is 
not connected to any active 
calls 
						

							Page 4 Enterprise Edge CAPN User Card+ Answering and transferring a call
Answering and 
transferring a callMost of the telephone calls which you deal with should involve the 
following procedures:
1. Answer a call made from outside the Enterprise Edge system.
2. Determine whom the call is for.
3. Check the status of the destination Enterprise Edge telephone on the 
CAPN module.
4. If the indicator is OFF, transfer the call to that telephone.
OR
If the indicator is ON, use the Send Message, Ring Again on Busy, or 
Camp-On feature.
Note: If your telephone has been assigned as a CAPN in programming, 
you can send up to 30 messages. If your telephone has not been 
assigned as a CAPN, you can send up to four messages.
Other Enterprise 
Edge documentsPlease be sure to read your Enterprise Edge M7324N User Card and 
your Enterprise Edge Prime Telephone User Card (if applicable). They 
contain information which should help you to use Enterprise Edge 
features more effectively with your CAPN. 
						

							Page 5 Enterprise Edge CAPN User Card P0908521 Issue 02
Installation Notes
Installing the 
CAPNThe Enterprise Edge Station Auxiliary Power Supply is required to 
operate the CAPN module. 
Initialising the 
CAPNYou must initialise each CAPN module individually during the first ten 
seconds after powering up to establish the default setting for the 
programmable memory buttons.
Once a module is initialised, the programming is retained regardless if it 
is moved or a second CAPN module is connected to it.
If the CAPN module indicators have stopped flashing, unplug the module 
and then reconnect it. The indicators should turn on and flash for ten 
seconds.
To initialise the CAPN module:
While the CAPN indicators are flashing, simultaneously press the two 
buttons on the lower left side and the lower right side of the CAPN 
module.
The indicators turn on one at a time in sequence, beginning at the lower 
right corner of the module. The indicators then turn off. After all the 
indicators turn off, the CAPN module is initialised and ready to use.