Nortel Enterprise Edge Capn Instructions Manual
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© 2000 Nortel Networks P0908521 Issue 02 Enterprise Edge CAPN User Card
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Page 1 Enterprise Edge CAPN User Card+ The Central Answering Position (CAPN) Why use the CAPN?The Enterprise Edge Central Answering Position (CAPN) consists of an Enterprise Edge M7324N Telephone and one or two Enterprise Edge CAPN modules. The CAPN allows you to: • answer calls made from outside your Enterprise Edge system • check the busy/not busy or Do Not Disturb status of the telephones in your Enterprise Edge system • transfer calls to your co-workers’ telephones • use many more features and...
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Page 2 Enterprise Edge CAPN User Card+ Checking the pre-assigned CAPN module buttons About pre- assigned buttonsWhen one or two CAPN modules are first plugged into your telephone, each CAPN module button is pre-assigned either to select a line or dial an internal number. If you have been assigned up to 8 lines, you can select them by pressing the buttons in the left-hand column of your M7324N Telephone. Remaining lines are assigned to buttons on the CAPN module(s), beginning at the top left-hand...
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Page 3 Enterprise Edge CAPN User Card+ Programming CAPN module buttons Programming CAPN module buttons Monitoring Internal Autodial indicatorsIt is impor tant that you pay attention to the indicators beside the Internal Autodial buttons on your CAPN module. This tells you the status of an Enterprise Edge telephone when you answer an external call. The status of an Enterprise Edge telephone cannot be monitored by your CAPN module if an Internal Autodial button has not been programmed. External...
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Page 4 Enterprise Edge CAPN User Card+ Answering and transferring a call Answering and transferring a callMost of the telephone calls which you deal with should involve the following procedures: 1. Answer a call made from outside the Enterprise Edge system. 2. Determine whom the call is for. 3. Check the status of the destination Enterprise Edge telephone on the CAPN module. 4. If the indicator is OFF, transfer the call to that telephone. OR If the indicator is ON, use the Send Message, Ring Again on...
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Page 5 Enterprise Edge CAPN User Card P0908521 Issue 02 Installation Notes Installing the CAPNThe Enterprise Edge Station Auxiliary Power Supply is required to operate the CAPN module. Initialising the CAPNYou must initialise each CAPN module individually during the first ten seconds after powering up to establish the default setting for the programmable memory buttons. Once a module is initialised, the programming is retained regardless if it is moved or a second CAPN module is connected to it....