Nortel Central Answering Position User Guide

							•
Central Answering Position 
(CAP) 
User Guide
  
						

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The Central Answering Position (CAP) 
The Central Answering Position (CAP) consists 
of a T7316E telephone and one to nine T24 Key 
Indicator Modules. 
The CAP allows you to: 
answer incoming calls and transfer them to 
your co-worker’s telephones, 
check the busy/not busy or Do Not Disturb 
status of the telephones in your system,
use many more features and autodial 
numbers with one-touch access.
The T24 Key Indicator Module (KIM)
The T24 Key Indicator Module (KIM) is an add-on 
device that provides 24 extra memory or line buttons 
for the T7316E telephone. 
A KIM is connected to the side of the T7316E 
telephone; up to eight more KIMs can be connected 
to the first KIM. 
Refer to the T24 KIM Installation Card for installation 
instructions.
The enhanced CAP
Your system administrator must assign your CAP as an enhanced CAP/
KIM in system programming to have external line, target line and hunt 
group appearances on your KIM buttons.
If you want more line buttons programmed on your CAP or more 
information on using Hunt groups, see your system administrator.
Customizing your CAP
Before you start answering or making calls on your CAP, you need to 
customize your CAP to help you manage your calls your more efficiently. 
Customizing consists of:
Programming memory buttons
Moving lines from the T7316E telephone buttons to KIM buttons on 
enhanced CAPs
Labelling buttons on your CAP (T7316E telephone and KIM) 
						

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Programming memor y buttons
The default for KIM memory buttons is blank. You can program memory 
buttons on the KIM to your personal preference with internal and external 
autodial numbers or features to give you touch dialing or feature activation.
Tip:  Internal autodial numbers can be automatically assigned to KIM 
memory buttons when a coldstart is performed. Refer to the “KIM 
coldstarts” section in this guide for more information.
Your CAP will be most effective if you use it along with these features:
Camp-On (≤°¤)
Transfer (≤‡‚)
Priority Call (≤fl·)
Make sure that features are programmed on your T7316E telephone or 
KIM by following the steps below for programming memory buttons. 
Moving line buttons
If you have an enhanced CAP you can move external lines, target line and 
hunt group appearances from the buttons on the T7316E telephone
to buttons on your KIM. Internal autodial
1. Press ≤•¤. 
2. Press a memory button.
3. Dial the extension number.
4. Press 

 to store the number.External autodial
1. Press ≤•⁄.
2. Press a memory button.
3. Dial the external number.
4. Press 
 to store the number.
Features
1. Press ≤
≤≤ ≤•
•• • 
    ‹
‹‹ ‹.
2. Press a memory button.
3. Press ≤

and enter the feature 
code.
4. Press 

 to store the feature code.How to erase memory buttons
1. Press ≤•⁄.
2. Press a memory button.
3. Press 

 to erase the button.
1. Press ≤•°⁄. 
2. Press the line button on your T7316E telephone that you want to move.
3. Press the KIM memory button that you want to move the line to. 
4. Press ®. The line button now appears on your KIM. 
						

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Button labels
Use the four button label strips on the KIM to show what is programmed on 
the buttons. Spare button label strips are provided with your KIM.
Use the three button label strips on the T7316E telephone to show what is 
programmed on the buttons. Spare button label strips are provided with 
your telephone.
How to label your buttons 
1. Remove plastic lens and button label 
strips from the KIM and telephone.
2. Press ≤•‚.
3. Press each button on the KIM and 
read the display.
4. Write the name of each button on the 
appropriate KIM button label strip.
5. Press each button on the telephone 
and read the display.
6. Write the name of each button on the 
appropriate telephone button label 
strip.
7. Press ≤ when finished.
8. Insert the button label strips back on 
the KIM and telephone.
9. Insert the plastic lens, matching the 
tabs on the lens with the notches on 
the KIM and telephone.
Tip:  Use the Desktop Assistant application to customize button label 
strips. Go to www.nortelnetworks.com and download the Desktop 
Assistant application to your personal computer. 
						

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Monitoring telephones in your system
It is important that you pay attention to the different types of indicators 
beside the internal autodial buttons on your KIM. This tells you the status 
of a telephone extension when you answer an external call.
The following indicators will appear beside your KIM’s internal autodial 
button when:
Answering and transferring a call
Most of the calls that you deal with should involve the following 
procedures:
1. Answer a call.
2. Determine whom the call is for.
3. Check the status of the telephone extension on your KIM.
4. If the indicator is OFF, transfer the call to the telephone extension.
OR
If the   indicator appears, your co-worker is busy on another call, 
you can use the following features:
Camp-on (≤°¤): allows you to transfer the call to the 
telephone extension even if all its lines are busy
Ring Again (≤¤): signals you to call back when the telephone 
extension is available.
Priority Call (≤fl·): lets you interrupt your co-worker current 
call.
OR
If the   (DND) indicator appears, take a message, or transfer the call 
directly to the telephone extension’s voice mailbox (if applicable)
OR
If the   indicator appears, transfer the call to the telephone extension. 
The call is automatically forwarded to another internal or external num-
ber.the telephone extension is on an internal or external call.
the Do Not disturb (DND) feature is activated at the telephone extension.
the Call Forward feature is activated at the telephone extension. 
						

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KIM coldstar ts
When a coldstart is performed internal autodial numbers are assigned in 
ascending order starting on the top left button (button 01) on the KIM. 
You can coldstart one KIM on your CAP or all KIMs on your CAP depend-
ing on your preference. A coldstart must be performed during the first ten 
seconds after powering up a KIM.
Note:  If you have an enhanced CAP, performing a coldstart on your KIM 
can affect line button assignments on your T7316E telephone.
Other documents
Read the Telephone Feature Card for more information on using telephone 
features. This card lists all of the available features that can be used on 
your CAP.
Read your T7316E Telephone User Card. This card contains information 
on all the buttons on your telephone including the Audio cluster buttons 
(Handsfree, Mute and Headset).For both types of coldstarts
1. Unplug the T7316E telephone line cord, then reconnect it to power up.
2.
To coldstart an individual KIM
While the indicators are flashing on the individual 
KIM, simultaneously press the top two and the bottom 
two buttons on the lower button set of the KIM, as 
shown in the illustration.
OR
To coldstart all KIMs
While the indicators are flashing on the first KIM, (next 
to the telephone) simultaneously press the top two 
buttons and the bottom two buttons on the KIM, as 
shown in the illustration.
3. At the beginning of the coldstart, indicators beside 
each KIM button will briefly flash starting at the bottom 
right button.
4. When the KIM coldstart is completed, the T7316E 
telephone display automatically returns to the time 
and date. 
						

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