Nortel CallPilot Message Networking User Guide

							  CallPilot Message Networking User Guide    11
CallPilot Message Networking User Guide
Sending a message using Direct Addressing
Direct Addressing lets you send a voice message to a mailbox at a different location on a network. 
To use Direct Addressing you must know the destination site phone number and the mailbox 
number of the person you want to send a message to. Direct Addressing is available for AMIS 
only.
Ask your System Administrator for the destination site’s phone number and mailbox numbers.
To send a message using Direct Addressing -
Norstar Voice Mail
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Enter your mailbox password and press OK
 or £.
3Press REC
 or ‹.
4At the tone, record your message.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
5Press OK
 or £ to end the recording.
6Press OK
 or £ to accept the recording.
7Press ££.
8Press AMIS
.
9Enter the destination site phone number and press OK
.
10Enter the destination mailbox number and press OK
.
11Press OTHR
 to review or send the message
or
press OPTS
 to assign message Certified, Urgent, or Timed Delivery 
options
or
press CC
 to send the message to another recipient.
12Press SEND
 to transmit the message.
13Press ® to end the session.
Pswd:
OTHR      RETRY        OK
0 new             4 saved
PLAY     REC        ADMIN
Record message:
Record message:
RETRY     PAUSE        OK
Accept rec?
RETRY      PLAY         OK
Mbox:
DIR                        QUIT
Address type?
NETW                      AMIS
Ph:
RETRY        OK
Destmb:
RETRY        OK
AMIS msg
OPTS        CC          OTHR
Network msg
VIEW       SEND
0 new   0 saved
PLAY       REC       ADMIN 
						

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To send a message using Direct Addressing -
CallPilot
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press COMP
 or ‡fi to open the Compose Message menu.
3Press SPEC
 or ⁄·.
4Enter the phone number of the remote site and
press OK
 or £.
5Press OK
 or £ to continue
or
press ADD
 or ¤ to add special characters.
Press OK
 or £ when you are done adding special characters.
6Enter the mailbox number at the remote site.
7Press OK
 or £ to accept the mailbox number.
8Press DONE
 or £
or
enter another address to send the message to.
9Press REC
 or fi to record your message.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
10Press OK
 or £ when you are done recording
or
press REREC
 or fi to rerecord your message.
11Press SEND
 or ‡· to send the message.
12Press ® to end the session.
No messages
COMP
       MBOX       EXIT
To:
NA M E        S P E C
       C N CL
Dest ph:
RETRY                        OK

ADD                            OK
Dest mb:
RETRY                        OK

RETRY                         OK
To:
NAME       SPEC       D O N E
Empty
REC
Recording...
REREC                        OK
Rec stopped
PLAY       DEL         SEND
Msg delivered 
						

							  CallPilot Message Networking User Guide    13
CallPilot Message Networking User Guide
Replying to network messages
You can reply to a network message using the Reply Feature. You must have the network Reply 
Feature enabled in order to reply to a message. For more information, ask your System 
Administrator.
To reply to a network message -
Norstar Voice Mail
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press PLAY
 or ¤ to play your new messages
or
press fl to listen to your saved messages.
3After you listen to the message, press REPLY
.
4Press MSG
.
5Press SNDR
 to send your reply to the sender
or
press ALL
 to send your reply to all the people that received the 
message.
6Record your reply message.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
7Press OK
 to end your recording.
8Press OK
 to accept your recording.
If you are using digital networking, the display in step 10 appears.
If you are using AMIS, go to step 11.
9Press SEND
 to send the message
or
press OPTS
 to assign message Delivery Options Certified, Urgent 
or Timed Delivery
or
press CC
 to send the message to another recipient.
1 new             4 saved
PLAY
      REC       ADMIN
End of message
REPLY
    ERASE     NEXT
Reply netwrk msg
MSG
                        QUIT
Reply to: 
SNDR                        ALL
Record message:
Record message:
RETRY     PAUSE        OK
Accept rec?
RETRY     PLAY          OK
Networkmsg
OPTS        CC           SEND
Will deliver 
						

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P0919430 02
To reply to a network message -
CallPilot
10Press OTHR to go to the next display and review or send the 
message as it is
or
press OPTS
 to assign message Delivery Options Certified, Urgent 
or Timed Delivery
or
press CC
 to send the message to another recipient.
11Press SEND
 to transmit the message.
12Press ® to end the session.
1Open your mailbox using 
≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press PLAY
 or ¤ to play your new messages
or
press fl to listen to your saved messages.
3After you listen to your messages, press RESP
 or ‡⁄.
If you press ‡⁄, go to step 5.
4Press REPLY
 or ‡⁄ to reply to a message
or
FORW
 or ‡‹ to forward a message.
5Press REC
 or fi to record a message.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
6Press OK
 or £ when you are done recording.
7Press ‡· to send the message.
8Press ® to end the session.
AMIS msg
OPTS        CC          OTHR
Network msg
VIEW       SEND
End of message
REPLY    ERASE     NEXT
End message
RESP        DEL        NEXT
Respond by
              REPLY      FORW
Empty
REC
Recording...
REREC                        OK
Rec stopped
PLAY       DEL         SEND 
						

							  CallPilot Message Networking User Guide    15
CallPilot Message Networking User Guide
Forwarding a Fax Message using Site-Based Addressing
You can forward a Fax message that you received to a Site-Based Address and add an introductory 
voice message. The combined voice and Fax message appears as a Fax message in the destination 
mailbox.
You can also forward a received Fax message to a Network Delivery Mailbox. Refer to 
“Forwarding a Fax Message to a Network Delivery Mailbox” on page 18.
When you forward a Fax message, a new cover sheet is added to the original Fax message as part 
of the new message. However, if the Fax message already has a CallPilot generated Fax cover 
sheet, it is replaced by a new Fax forward cover sheet.
The cover sheet contains:
the date and time the Fax is created
the directory name and telephone number of the sender
the telephone number of the recipient
the Fax identification (ID) number
the number of pages to follow
To forward a Fax message using Site-Based Addressing -
Norstar Voice Mail
Note: You can send and receive Fax messages only on CallPilot or Business 
Communications Manager systems that have the Fax option installed. Ask your System 
Administrator for a list of Fax sites on your network.
If the receiving site cannot receive a Fax message, you receive Non Delivery 
Notification.
1Open your mailbox using 
≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Enter your mailbox password and press OK
 or •.
3Press PLAY
 or ¤ to play your new messages
or
press fl to play to your saved messages
until you find the Fax message that you want to forward.
4Press COPY
 or fi.
Pswd:
OTHR       RETRY       OK
1 new     4 saved
PLAY       REC      ADMIN
End of message
COPY     ERASE      NEXT 
						

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5Press MBOX or ⁄ to forward the Fax message.
6Press YES
 or ⁄ to record an introduction to the Fax message
or
press NO
 or ¤ if you do not want to record an introduction to the 
forwarded Fax message. and go to step 9.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
7Press OK
 to end the recording.
8Press OK
 to accept the recording.
9Press ££.
10Press NETW
.
This display appears only if AMIS is enabled. If AMIS is not 
enabled, the display in step 12 appears.
11Enter the destination site prefix and the destination mailbox 
number and press OK
.
12Press SEND
 to send the message as it is. Press OPTS to assign 
message Delivery Options Certified, Urgent or Timed Delivery. 
Press CC
 to send the message to another recipient.
13Press SEND
 to send the message now.
Copy fax
MBOX      OTHR
Record intro?
YES         NO
Record Message:
RETRY      PAUSE       OK
Accept rec?
RETRY       PLAY        OK
Address type?
NETW                      AMIS
Network
RETRY                       OK

OPTS          CC        SEND
Network msg
OPTS        CC           SEND 
						

							  CallPilot Message Networking User Guide    17
CallPilot Message Networking User Guide
To forward a Fax message using Site-Based Addressing - 
CallPilot
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press ¤ 
to play the current message
or
press fl to play the next message, until you locate the Fax 
message you want to forward.
3Press ‡‹ to forward the message.
4Enter the destination site prefix and mailbox number and press OK
 
or £.
5The display shows the destination site name and mailbox number.
6Press DONE
 or £.
7Press REC
 or fi.
8Press OK
 or £.
9Press SEND
 or ‡·.
To:
NA M E        S P E C       C N CL
Site:
Dest mb:
To:
NAME       SPEC      DONE
Empty
REC
Recording...
REREC                        OK
Rec stopped
PLAY       DEL         SEND 
						

							18      CallPilot Message Networking User Guide
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Forwarding a Fax Message to a Network Delivery Mailbox
You can forward a Fax message that you received to a digital networking Network Delivery 
Mailbox and add an introductory voice message that becomes part of the new message. The 
message appears as a Fax message in the destination mailbox.
You can also forward a received Fax message using Site-Based Addressing. For more information, 
refer to “Forwarding a Fax Message using Site-Based Addressing” on page 15.
A forwarded Fax message has a new cover sheet added to the original Fax message. However, if 
the Fax message already has a CallPilot-generated Fax cover sheet, it is replaced by the new Fax 
forward cover sheet.
The new cover sheet shows:
the date and time the Fax was created
the directory name and telephone number of the sender
the telephone number of the recipient
the Fax identification (ID) number
the number of pages to follow
To forward a Fax message to a Network Delivery Mailbox -
Norstar Voice Mail
Note: You can send and receive Fax messages only on CallPilot or Business 
Communications Manager systems that have the Fax option installed. Ask your System 
Administrator for a list of Fax sites on your network.
If the receiving site cannot receive a Fax message, you receive Non Delivery 
Notification.
1Open your mailbox using 
≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Enter your mailbox password and press OK
 or •.
3Press PLAY
 or ¤ to play your new messages
or
press NEXT
 or fl until you find the Fax message you want to 
forward.
4Press COPY
 or fi.
Pswd: 
OTHR       RETRY       OK
1 new      4 saved
PLAY
      REC       ADMIN
End of message
COPY    ERASE       NEXT 
						

							  CallPilot Message Networking User Guide    19
CallPilot Message Networking User Guide
5Press  MBOX or ⁄ to forward the Fax message.
6Press YES
 or ⁄ to record an introduction to the Fax message
or
press NO
 or ¤ if you do not wish to record an introduction to the 
forwarded Fax message and go to step 9.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
7Press OK
 to end the recording.
8Press OK
 to accept the recording.
9Enter the Network Delivery Mailbox number.
10Press SEND
 to send the message
or
press OPTS
 to assign message Delivery Options Certified, Urgent 
or Timed Delivery
or
press CC
 to send the message to another recipient.
Miami
,sales is an example. The Network Delivery Mailbox name 
appears in the display.
Copy fax
MBOX                    OTHR
Record intro?
YES                           NO
Record intro:
RETRY                        OK
Acceptrec?
RETRY       PLAY        OK
Mbox:
DIR                        QUIT
Miami,sales
OPTS        CC           SEND
Another copy?
YES                        QUIT 
						

							20      CallPilot Message Networking User Guide
P0919430 02
To forward a Fax message to a Network Delivery Mailbox - 
CallPilot
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press ¤ 
to play the current message
or
press fl to play the next message, until you locate the Fax 
message you want to forward.
3Press ‡‹ to forward the message.
4Enter the Network Delivery Mailbox number.
5The display shows the mailbox name.
6Press DONE
 or £.
7Press REC
 or fi to record an introductory voice message.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
8Press OK
 or £.
9Press SEND
 or ‡·.
To:
NA M E        S P E C       C N CL

To:
NAME       SPEC      DONE
Empty
REC
Recording...
REREC                        OK
Rec stopped
PLAY       DEL         SEND