Nortel CallPilot Message Networking User Guide

							Part No. P0919430 02
CallPilot
Message Networking
User Guide 
						

							P0919430 02
CallPilot Message Networking User 
Guide
Copyright © 2001 Nortel Networks
All rights reserved. 2001.
The information in this document is subject to change without notice. The statements, configurations, technical data, and 
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied 
warranty. Users must take full responsibility for their applications of any products specified in this document. The information 
in this document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the 
terms of that license. The software license agreement is included in this document.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners. 
						

							3
CallPilot Message Networking User Guide
CallPilot Message Networking User Guide
About Message Networking
This guide explains how to use Message Networking with your personal mailbox.
Message Networking links CallPilot or other voicemail systems at different locations.
Digital networking and AMIS
Message Networking uses digital networking and Audio Message Interchange Specification 
(AMIS) to exchange messages.
Digital networking
Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the 
exchange of voice and Fax messages between users at different sites on a network.
AMIS
AMIS provides voice messaging to mailboxes at different sites on a communication network.
A network is a collection of offices, locations or sites connected by telecommunication links. Each 
site on the network must have AMIS to send, receive and reply to network messages.
How Message Networking works
Sending a message across a network is as easy as sending a message down the hall.
There are three ways to send a network message.
You can use:
• a Network Delivery Mailbox
 Site-Based Addressing
 Direct Addressing (available for AMIS only)
Note: Any voice message that you use send over the Internet using digital networking 
can be subject to interception by unauthorized parties.
Note: Network messages can be composed and sent only from your mailbox.
You cannot send a network message by using the Leave Message feature (
≤·°‚). 
						

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Sending a network message
The diagram Sending a network message shows how messages are sent between different company 
sites on the same network. In the example, Sue works in the Vancouver office and Mark works in 
the Miami office.
If Sue wants to send Mark a message, she can send the message using Site-Based Addressing, 
Direct Addressing, or to Mark’s Network Delivery Mailbox. Since Mark has a Network Delivery 
Mailbox on the local Vancouver system, it is convenient for Sue to send the message to Mark’s 
Network Delivery Mailbox.
Although Mark’s Network Delivery Mailbox appears on the Vancouver system the message is 
automatically delivered to his mailbox in Miami. The network delivery information, such as the 
site prefix for the Miami site and Mark’s mailbox number (4546) in Miami, is added to the 
Network Delivery Mailbox when you create it.
Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at 
your site.
If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a 
Network Delivery Mailbox on the Miami system.
Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sue’s 
mailbox number in Vancouver. The System Administrator can give Mark the Vancouver site 
prefix. After Mark records the message and enters the network delivery information, the network 
message is automatically delivered to Sue’s mailbox.
Sue 
Ext 2222
Vancouver
CallPilot systemMiami
CallPilot system
Mark’s Network Delivery 
Mailbox 7222
Sue’s 
Mailbox 2222Mark’s 
Mailbox 4546Mark 
Ext 4546Business 
Communications 
Manager
or
CallPilot 100/150
serverBusiness 
Communications 
Manager
or
CallPilot 100/150
server
Network 
						

							  CallPilot Message Networking User Guide    5
CallPilot Message Networking User Guide
What you need to know to use Message Networking
You must know how to use CallPilot to send messages to mailboxes at other sites. This includes 
knowing how to open your mailbox, record messages, send messages and retrieve messages. For 
information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the 
interface you use, or the CallPilot Reference Guide.
To use this guide, you must determine which phone interface you use, and follow the procedures 
for that interface. For information about determining which interface you use, refer to “Checking 
which mailbox interface you use” on page 6. 
						

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Checking which mailbox interface you use
CallPilot supports the Norstar Voice Mail and CallPilot interfaces.
Use this procedure to check which mailbox interface you use, then follow the procedures that 
apply to your interface.
To check which mailbox interface you use
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Check the display to see which interface you use:
This is the Norstar Voice Mail interface.
This is the CallPilot interface.
3Press ® to end the session.
0 new  0 saved
PLAY       REC       ADMIN
No messages
COMP       MBOX       EXIT 
						

							  CallPilot Message Networking User Guide    7
CallPilot Message Networking User Guide
Sending a message using a Network Delivery Mailbox
Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The 
Network Delivery Mailbox makes sending a message across the country as easy as sending it down 
the hall. A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a 
different site on the network. Each Network Delivery Mailbox has a local mailbox number. The 
destination site user’s name appears in the company directory.
To send a message using a Network Delivery Mailbox, you need the Network Delivery Mailbox 
number. Ask your System Administrator to give you a list of Network Delivery Mailboxes or 
create a Network Delivery Mailbox for you.
The messages you record must be longer than three seconds. The system times out after five 
seconds of silence.
To send a message using a Network Delivery Mailbox-
Norstar Voice Mail
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Enter your mailbox password and press OK
 or £.
3Press REC
 or ‹.
4At the tone record your message.
5Press OK
 or £ to end the recording.
6Press OK
 or £ to accept the recording.
7Enter the Network Delivery Mailbox number.
8Press SEND
 to send the message
or
press OPTS
 to assign message Delivery Options Certified, Urgent 
or Timed Delivery
or
press CC
 to send the message to another recipient.
9Press ® to end the session.
Pswd:
OTHR       RETRY       OK
0 new    4 saved
PLAY      REC
       ADMIN
Record message:
Record message:
RETRY     PAUSE        OK
Accept rec?
RETRY      PLAY         OK
Mbox:
DIR                        QUIT
Miami,sales
OPTS        CC          SEND
Will deliver
0 new   0 saved
PLAY       REC       ADMIN 
						

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To send a message using a Network Delivery Mailbox -
CallPilot
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press COMP
 or ‡fi to open the Compose Message menu.
3Enter the Network Delivery Mailbox number and
press DONE
 or £.
4Press REC
 or fi to begin recording.
5Press OK
 or £ when you are done.
6Press SEND
 or ‡· to send the message.
7Press ® to end the session.
No messages
COMP
       MBOX       EXIT
To:
NAME      SPEC        D O N E
Empty
REC
Recording
REREC                        OK
Rec stopped
PLAY        DEL        SEND
Will deliver 
						

							  CallPilot Message Networking User Guide    9
CallPilot Message Networking User Guide
Sending a message using Site-Based Addressing
Site-Based Addressing lets you send a message to a mailbox at another location on the network. To 
use Site-Based Addressing to send a message, you must know the network address of the 
destination site and the mailbox number of the person you want to send the message to.
Ask your System Administrator for a list of destination sites on your network.
To send a message using Site-Based Addressing -
Norstar Voice Mail
1Open your mailbox using ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press REC
 or ‹.
3At the tone, record your message.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
4Press OK
 or £ to end the recording.
5Press OK
 or £ to accept the recording.
6Press ££.
7Press NETW
 .
8Enter the destination site prefix and mailbox number
and press OK
 or £.
9Press SEND
 to send the message as it is
or
press OPTS
 to assign message Delivery Options Certified, Urgent 
or Timed Delivery
or
press CC
 to send the message to another recipient.
10Press SEND
 to transmit the message.
11Press ® to end the session.
0 new  4 saved
PLAY      REC       ADMIN
Record message:
Record message:
RETRY     PAUSE        OK
Accept rec?
RETRY      PLAY         OK
Mbox:
DIR                        QUIT
Address type?
NETW                      AMIS
Network:
RETRY                        OK

OPTS         CC         SEND
Network msg
VIEW       SEND
0 new   0 saved
PLAY       REC       ADMIN 
						

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To send a message using Site-Based Addressing -
CallPilot
1Press ≤·°⁄.
Follow the voice prompts or display options to open your mailbox.
2Press COMP
 or ‡fi to open the Compose Message option.
3Enter the site prefix and the mailbox number and
press OK
 or £.
4The display shows the destination mailbox name and mailbox 
number.
5You can enter another address
or
press DONE
 or £ if you are finished entering addresses.
6Press REC
 or fi and record your message at the tone.
The message you record must be longer than three seconds. The 
system times out after five seconds of silence.
7Press OK
 or £ to end your recording
or
press REREC
 to erase and re-record your message.
8Press SEND
 or ‡· to send the message.
To:
NAME       SPEC       D O N E
Site:
Dest mb:
To:
NAME       SPEC       D O N E
EMPTY
REC
Recording....
REREC                         OK
Rec stopped
PLAY       DEL         SEND