Nortel Callpilot Fax User Guide

							CallPilot Fax User Guide11
CallPilot Fax User Guide
To assign a preset fax machine
If you assign a preset fax machine, your fax messages print at the same fax machine every time.
1Press 
≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2If you use the CallPilot interface:
Press °‚ to open the Mailbox Options menu
Press ‹ to open the Fax Options menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
 or °
Press ‡
Go to step 3
3This display appears if there is no preset fax machine.
If the fax machine is preset, the display shows: Preset fax.
If you want to assign a different machine as the preset fax 
machine, press CHNG
.
4Press PHONE
 or ⁄ to assign the phone number of a fax machine
or
press EXT
 or ¤ to assign the extension number of a fax 
machine.
This example shows assigning the phone number of a fax 
machine.
5Enter the fax telephone number and press OK
 or £.
6Press OK
 or £ to accept the fax telephone number represented 
by the 
or
press ADD
 to add special characters to the fax telephone number. 
and follow the prompts.
After you add special characters press OK
 or £.
7Press ® to end the session.
 No Preset
Destination:
PHONE      EXT
Ph:
RETRY                        OK

ADD                            OK 
						

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To print all your fax messages
Use this procedure if you want to print all your new or saved messages.
If you want to print just one message, refer to “To print an individual fax message” on page 14.
1Press 
≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2If you use the CallPilot interface:
Press ‡‡ to open the Print Command menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ⁄
Go to step 3
3If you use the CallPilot interface:
Press MSG
 or ⁄ to print an individual message
or
press NEW
 or ¤ to print all unprinted fax messages
or
press ALL
 or ‹ to print all faxes with their attachments
If you use the Norstar Voice Mail interface and you have new fax 
messages:
Press NEW
 or ⁄ to print all your new fax messages
or
press SAVED
 or ¤ to print all your saved fax messages
If you do not have any new fax messages the display in 
step 4 appears.
4Press PRESET
 or ⁄ if you want to print on the preset fax 
machine and go to step 8
or
press OTHR
 or ¤ if you want to print on a fax machine other 
than the preset fax machine and go to step 5.
Print msg
PRESET    OTHR     MANU 
						

							CallPilot Fax User Guide13
CallPilot Fax User Guide
After you end the session, CallPilot prints the fax messages on the preset fax machine.
For information about changing the preset fax machine, refer to “To assign a preset fax machine” 
on page 11.5Press PHONE
 or ⁄ to print fax messages at a fax telephone 
number
or
press EXT
 or ¤to print fax messages at a fax extension number.
This example shows entering the phone number of a fax 
machine.
6Enter the fax telephone number and press OK
 or £.
7Press OK
 or £ to accept the fax telephone number represented 
by 
or
press ADD
 to add special characters to the fax telephone number 
and follow the voice prompts.
8The display shows the number of fax messages printed.
9Press ® to end this session.
Destination:
PHONE      EXT
Ph:
RETRY                        OK

ADD                            OK
Printed  msgs 
						

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To print an individual fax message
Use this procedure if you want to print an individual fax message.
After you end the session, CallPilot prints the fax messages on the fax machine you specified.1Press 
≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2If you use the CallPilot interface:
Press ‡‡ to open the Print Command menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press fl until you locate the fax you want to print
Go to step 3
3Wait until the prompt announces the Fax ID number, and then 
press ⁄ to print the fax message.
4Press PRESET
 or ⁄ to print on the preset fax machine
or
press OTHR
 or ¤ if you want to specify another fax machine to 
print the message on, and then enter the number of the fax 
machine.
5The display shows the message is printed.
6Press ® to end this session.
 Fax:1
>
Print msg
PRESET    OTHR     MANU
Printed msg
End of message
CO P Y     E RA S E         N E X T 
						

							CallPilot Fax User Guide15
CallPilot Fax User Guide
To print fax messages from a fax telephone
1From a fax machine telephone, call into a line that is answered by the Automated Attendant.
2Press ••, or in the UK press °°, to access your mailbox while the Automated 
Attendant Greeting plays.
3Log on to your mailbox:
If you use the Norstar Voice Mail interface, enter your mailbox number and password and 
press £
If you use the CallPilot interface, enter your mailbox number and press £, then enter 
your password and press £
4Send the fax message to print:
If you use the Norstar Voice Mail interface, press ⁄ to print your fax messages
If you use the CallPilot interface, press ‡‡ to print your fax messages
5If you have new and saved fax messages, you can print either all new or saved fax messages:
press ⁄ to print all new fax messages
press¤to print all saved fax messages.
Step 5 is bypassed if you have only new fax messages or only saved fax messages.
6Press ‹ to use the Manual option to print the new fax messages.
7Press START/SEND on the fax machine.
8Replace the fax machine telephone handset.
The session ends when all the faxes are printed.
CallPilot prints the fax message on the assigned fax machine. 
						

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Fax cover page
A fax cover page prints with each fax message you print using the Preset and Other feature.
The fax cover page shows:
the date and time the fax prints
the name and telephone number of the mailbox owner
the destination fax number
the Fax ID number (if you print a single fax message)
the number of pages to follow
Note: A fax cover sheet is not added if you print a fax from a fax telephone. 
						

							CallPilot Fax User Guide17
CallPilot Fax User Guide
Sending fax messages
To send the fax message to a personal mailbox you must call from a fax machine telephone.
You can include a voice introduction to a fax message you send to a personal mailbox. The voice 
introduction must be at least three seconds long. The system times out after five seconds of silence.
To send a fax message to a personal mailbox
1Place the document that you want to send in the fax machine.
2From the fax machine telephone dial the CallPilot telephone number of the person you want to 
send a fax to.
3Wait for the mailbox greeting or let the CallPilot operator transfer you to the mailbox to leave 
a fax message. If the person you are calling answers their telephone, tell them to transfer you 
to their mailbox so you can send a fax.
4After the mailbox greeting plays, wait for a beep and record an introduction for the fax 
message. Do not hang up the telephone.
5Press START/SEND on the fax machine.
6Replace the fax machine telephone handset. The session ends when the transmission is 
complete. 
						

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Forwarding fax messages
You can forward a fax message that you have received to another mailbox and add a voice 
introduction. If you record a voice message if must be longer than three seconds. The system times 
out after five seconds of silence.
 The message appears as a fax message in the recipient’s mailbox. If you cannot forward a fax 
message, ask your System Administrator if your mailbox is set up to allow you to forward fax 
messages.
You can send the same fax message to more than one person, but not to a Group List.
For information on forwarding a fax message to an external number, refer to “To forward a fax 
message to a mailbox - Norstar Voice Mail” on page 19.
When you forward a fax message, a new cover page is added to the original fax message, 
becoming part of the new message. If the fax message already has a CallPilot-generated fax 
forward cover page, it is replaced by a new Fax forward cover page.
Fax forward cover page
A fax forward cover page contains the same information as a fax cover page plus:
the recipient’s name
the Fax ID number if the fax is forwarded to an external number 
						

							CallPilot Fax User Guide19
CallPilot Fax User Guide
To forward a fax message to a mailbox - Norstar Voice Mail
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2Press PLAY
 or ¤ if you have a new fax message
or
press fl to review your messages until you find a saved fax 
message you want to forward.
3The date received and the Fax ID number appear on the display.
4Press COPY
 or fi.
5Press MBOX
 or ⁄ to forward the fax message to another 
mailbox.
6Press YES
 or ⁄ to record an introduction to the fax message
or
press NO
 or ¤ and go to step 10 if you do not want to record an 
introduction to the forwarded fax message.
7Record the introduction and press OK
 or £ to end the recording
or
press RETRY
 or ⁄ to re-record the introduction
or
press PAUSE
 or ¤ to pause while you record the introduction.
8Press OK
 or £ to accept the recording.
9Enter the mailbox number you want to forward the fax
message to
or
press DI R
 or £ to search the Company Directory.
10Press SEND
 or £ to forward the message without a delivery 
option
or
press OPTS
 or ‹ to assign message delivery options. For 
information about delivery options refer to the CallPilot 
Reference Guide.
11To send this message to another mailbox owner,
press YES
 or ⁄ and repeat steps 6 to 11
or
press QUIT
 to end the session.
 Fax:1
>
End of message
COPY     ERASE      NEXT
Copy fax
MBOX
                     OTHR
Record Intro?
YES                            NO
Record message:
RETRY      PAUSE       OK
Accept rec?
RETRY        PLAY       OK
Mbox:
DIR                        QUIT
Wayne, Paul
OPTS         CC         SEND
Another copy?
YES                         QUIT 
						

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To forward a fax message to a mailbox - CallPilot
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2Press ¤ to play the first message
or
press fl until you find the fax message you want to forward.
3Press ‡‹ to forward the message.
4Enter the mailbox number you want to forward the fax message 
to and press OK
 or £
or
press NAME
 or ⁄⁄ to search the Company Directory.
5Press OK
 or £ to end the list of addresses.
6If you want to attach a voice message, press REC
 or fi and 
record your message.
7If you want to attach message options, press ‡‚ to assign 
message options.
8Press ‡· to send the message.
9Press ® to end the session.
End message
RESP       DEL         NEXT
End message
PRINT     DEL         NEXT
To:
NAME        SPEC      CNCL
To:
RETRY                        OK
Empty
REC
Msg options
URG        PRIV       OTHR