Nortel Call Pilot Programming Record Instructions Manual

							Part No. P0941757 04
CallPilot
Programming Record 
						

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P0941757 04 
						

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About the CallPilot Programming Record
Use this guide to record how you program your CallPilot Mini, CallPilot 150 or Business Communications Manager 2.5 
system. You can also use this guide as a reference when you make changes to CallPilot programming.
This guide includes:
• a list of programming tasks for setting up your CallPilot system
 tables you can use to record CallPilot programming
 tables you can use to record CallPilot Fax and Message Networking programming, if you have these options 
installed. To record Call Center programming use the Nortel Networks Call Center Set Up and Operation 
Guide
 system defaults for CallPilot Mini, CallPilot 150 and Business Communications Manager 2.5
For these programming tasks refer to
Record Greetings
“CallPilot Greetings” on page 6
Set up the Greeting Tables:
 record custom Automated Attendant Menu prompt or use default
 assign Greetings
 assign Greeting Table features
 assign business hours for each day of the week“Greeting Tables” on page 7
Assign lines answered by CallPilot“CallPilot line answering” on page 8
Enter custom Class of Service values“Class of Service” on page 9
Record Mailbox values“Mailboxes” on page 10
Create Group Lists“Voice Group Lists” on page 11
Create a Caller ID Routing Table“Caller ID Routing Table” on page 12
Design CCR Tree nodes“CCR Trees” on page 13
Create CCR Trees“CCR Tree programming template” on page 14
Set Dialing Translation parameters“Dialing Translation parameters” on page 15
Record Dialing Translation Table entries“Dialing Translation Table” on page 15
Record Restrictions and Permissions (CallPilot Mini only)“Restriction Permission List” on page 16
Assign return to Automated Attendant setting“Automated Attendant settings” on page 17
Assign CallPilot system settings“CallPilot system settings” on page 17
Assign Operator settings and Business Status“Operator and Business Status” on page 17 
						

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For these CallPilot Message Networking tasks refer to
Create Digital Networking sites“Digital Networking site table” on page 18
Create AMIS sites“AMIS site table” on page 19
Set up AMIS Call Blocking periods“AMIS Call Blocking periods” on page 20
Create Network Site Mailboxes“Network Site Mailboxes” on page 21
Create Network AMIS mailboxes“Network AMIS mailboxes” on page 22
For these CallPilot Fax tasks refer to
Create Fax Overflow mailboxes“Fax Overflow mailboxes” on page 23
Create Fax On Demand mailboxes“Fax On Demand mailboxes” on page 24
Create Fax Group Lists“Fax Group Lists” on page 25
For these CallPilot defaults refer to
Class of Service“Class of Service default values” on page 26
CallPilot system properties“System proper ties” on page 27
“Feature codes” on page 27
“Line answering” on page 27
“Greeting Tables” on page 28
“Automated Attendant” on page 28
“Operator and Business Status” on page 28
Note: Make copies of the pages as required. 
						

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Use these tables to assist you with CallPilot programming.
To use these tables:
 Determine which options apply to your system.
 Refer to the task and page number shown on page 3.
 Decide if you want to change or keep a default setting. The defaults are shown in bold.
 If you change the default, write information in the space provided, or circle an option.
Customer information
Pre-installation
Unit Address and Identification
Note: This table does not apply to a Business Communications Manager system.
Customer/Company: Installation date:
Address: Notes:
Telephone:
System Administrator:
Number of mailboxes to be installed
Number of external lines to be answered
 
IP Address
Subnet Mask
Primary DNS
Secondary DNS
Default Gateway 
						

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CallPilot Greetings
Greeting
number
(1-40)Recorded Greeting
(For example, “Good morning. Thank you for calling Shelbourne Consulting.” 
						

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Greeting Tables     
Greeting Table number: 1      2      3      4
Morning Afternoon Evening Non-business
Greeting Used
CCR Tree
Business hours 
Monday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Tuesday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Wednesday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Thursday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Friday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Saturday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Sunday ____:____    am  pm ____:____    am  pm ____:____    am  pm ____:____    am  pm
Note: Enter times in hh:mm format.
Circle a.m. or p.m. if you use a 12-hr clock.
Custom Automated Attendant Menu
Primary Language prompt
Alternate Language prompt
Table options
Target Attendant extension
Language preference
Alternate
Menu Repeat Key
Note: For more information about CCR programming, refer to “CCR Trees” on page 13 and “CCR Tree programming template” on page 14. 
						

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CallPilot line answering
Line number Telephone number
(reference only)Answered by CallPilot Number of rings
(0 to 12)Greeting Table number
(1 to 4)
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y 
						

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Class of Service
You can edit Class of Service values if you use CallPilot Manager. Use this table to record Class of Service values. For the 
default Class of Service values refer to “Class of Service default values” on page 26.
Class of Service12345678
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Call Record
Prompt Language
User Interface Style
Restriction Permission List
Class of Service
9 10111213141516
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Call Record
Prompt Language
User Interface Style
Restriction Permission List 
						

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Mailboxes* For more information see page 9 and page 26.
** If this CallPilot option is enabled on your system.
†Subscriber mailboxes only.Mailbox # Ext # Class of 
Service* 
(1 to 16)Name
(1 -16 
letters)Type (check one
Alt
Ext 1 
#
†
Alt 
Ext 2 
#†
Express 
Messaging 
line #†In 
company 
directoryMessage 
Waiting
NotificationAuto 
LoginCall 
ScreeningOutdial Route
L = line
R = route
P = pool
None = default
Information
Subscriber
AMIS**
Fax On
Demand**
Fax Overflow**
Network
Delivery**
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None
YNYNYNYNL __  P__  R    None