Nortel Call Pilot Mini 150 Instructions Manual

							Chapter 3  Installing and configuring Desktop Messaging    31
CallPilot Desktop Messaging Installation and Maintenance Guide
Configuring Internet Mail clients
CallPilot Desktop Messaging supports these Internet mail clients:
 Outlook Express
 Outlook in Internet mail mode
 Netscape Messenger
 Eudora Pro
You need the following information to configure your Internet mail client:
 the FQDN or IP address of CallPilot 150 or CallPilot Mini
 the subscriber’s CallPilot mailbox number and password
 the SMTP/VPIM prefix of CallPilot 150 or CallPilot Mini. If you use Message Networking, 
include this prefix. Enter the value from the Local Prefix box of the Digital Networking 
Properties page in CallPilot Manager.
You can provide this information to subscribers if you want them to configure the client.
Configuring Outlook Express or Outlook in Internet Mail 
mode
If your Internet mail client is Microsoft Outlook Express or Outlook, use the following procedures.
Configuring an IMAP account on Outlook or Outlook Express
1Start Outlook.
2On the Tools menu, select Accounts.
The Internet Accounts screen appears.
3Click Add, and then click the Mail option.
The Internet Connection Wizard starts up.
4In the Display name box type your name.
5Click the Next button.
The Internet Connection Wizard - Internet E-mail Address screen appears.
Note: You must use at least the minimum supported version of the Internet mail client. 
In particular, Netscape Messenger versions earlier than 4.5 are incompatible with 
CallPilot Desktop Messaging. Your Information Systems administrator can give you 
more information on upgrading your Internet mail client. 
						

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6In the E-mail address box type the subscriber’s CallPilot address in the form
@.
For example: [email protected], where:
 1416555 is the SMTP/VPIM prefix. If you use Message Networking, include this prefix.
 6003 is the CallPilot mailbox number
 voiceserver.ca.result.com is the FQDN of the CallPilot Mini/CallPilot 150 system. If your 
network does not use DNS, enter .localdomain as the FQDN (where the 
hostname is that of the CallPilot Mini/CallPilot 150 system)
or
if you are not using a DNS environment, instead of the FQDN type the IP address of the 
CallPilot.
7Click the Next button.
The E-Mail Server Names screen appears.
8From the list box choose IMAP as the incoming mail server type.
9In the Incoming mail server box type your FQDN, or if you are not using a DNS 
environment, type the IP address of the CallPilot.
10In the Outgoing mail server box type your FQDN, or if you are not using a DNS 
environment, type the IP address of the CallPilot.
11Click the Next button.
The Internet Mail Logon screen appears with the subscriber’s IMAP account name displayed.
12In the Password box type the subscriber’s CallPilot mailbox password.
Do not select the Log on using Secure Password Authentication (SPA) check box.
13Click the Next button.
The Internet Connection Wizard - Internet Mail Logon screen appears.
14In the Account name box type the subscriber’s SMTP/VPIM prefix and mailbox number.
15In the Password box type the subscriber’s mailbox password.
16Click the Next button.
The Internet Connection Wizard - Congratulations screen appears.
17Click the Finish button and close the Internet Accounts screen.
A message appears that asks if you want to download folders from the mail server you added.
18Select the Yes button to download the folder list for the IMAP account that you just created
or
select the No button if you do not want to download the folder list at this time.
Tip: To make changes to your new IMAP account, select the account name and click 
Properties to display the Properties page.
19Click the OK button. 
						

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CallPilot Desktop Messaging Installation and Maintenance Guide
Configuring an LDAP directory service for Outlook Express or 
Outlook
1Start Outlook.
2On the Tools menu, click Accounts.
The Internet Accounts screen appears.
3Click the Directory Service tab.
4Click the Add button and click Directory Service.
The Internet Connection Wizard starts.
5In the Internet directory (LDAP) server box type the FQDN or IP address of the CallPilot 
150 or CallPilot Mini system.
Do not select the My LDAP server requires me to log on check box.
6Click the Next button.
The Internet Connection Wizard - Check E-mail Addresses screen appears.
7If the subscriber wants to check for addresses in the CallPilot LDAP directory when they 
address messages, select Yes.
8Click the Next button.
The Internet Connection Wizard - Congratulations screen appears.
9Click the Finish button.
The Internet Accounts screen appears.
10Click the Properties button, and then click the Advanced tab.
11If your network is slow, move the slide bar under Search timeout toward Long to increase the 
timeout.
12If the subscriber expects to do directory searches that return more matches than the number 
shown, increase the number in the Maximum number of matches to return box.
13In the Search base box type the search base for the CallPilot directory.
The search base is ou=users,ou=callpilot.
14Click the OK button.
The Internet Accounts screen appears again.
15If the subscriber wants to check for addresses in the CallPilot LDAP directory, click the Set 
Order button. The Directory Services Order screen appears. If necessary, use the Move Up or 
Move Down buttons to position the CallPilot LDAP directory in the search order.
16Click the OK button.
The Internet Accounts screen appears.
17Click the Close button. 
						

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Configuring special settings for Outlook Express or Outlook in 
Internet Mail mode
1Select the settings for the type of Outlook the subscriber uses.
 If the subscriber uses Outlook Express:
aOn the Tools menu, click Options.
The Options screen appears.
bClick the Send tab.
cFrom Mail sending format, select Plain Text.
dClick the Plain Text Settings button.
The Plain Text Settings screen appears.
eFrom Message format, select MIME. 
fFrom the Encode text using list box, select None.
gClick the OK button.
hClick the OK button.
 If the subscriber uses Outlook 98:
aOn the Tools menu, click Options.
bClick the Mail Format tab.
cFrom Send in this message format, select Plain Text.
dClick the OK button.
2If the subscriber has addresses from the CallPilot LDAP directory in their Outlook Express or 
Outlook 98 personal address book:
 In the Address Book, right-click the recipient’s name.
 Select Properties, and then select the Name tab.
The Properties screen appears.
 Select the Send E-Mail using plain text only check box.
 Click the OK button.
Testing the Outlook Express or Outlook in Internet Mail mode IMAP 
account
1Use your telephone to log on to your CallPilot mailbox.
2Compose a test voice message and send it to the subscriber.
3Have the subscriber check that the message appears in their Inbox. 
						

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CallPilot Desktop Messaging Installation and Maintenance Guide
Configuring Netscape Messenger 4.x
If the subscriber uses Netscape Messenger version 4.x as their Internet Mail client, use these 
procedures. If the subscriber uses Netscape Messenger 6.2, refer to “Configuring Netscape 
Messenger 6.2” on page 38.
Notes:
 If the subscriber uses Netscape with POP for email, Netscape cannot be configured with IMAP 
at the same time. You must set up a different Netscape subscriber profile.
 If the subscriber uses Netscape for their email, Netscape cannot be configured to send mail to 
CallPilot, since only one SMTP server can be configured. You must set up a different 
Netscape subscriber profile.
 You need Netscape Messenger 4.5 or later. Netscape Messenger versions prior to 4.5 are 
incompatible with CallPilot Desktop Messaging.
Configuring an IMAP account on Netscape Messenger
1Start Netscape Messenger.
2On the Edit menu, select Preferences.
3From the Mail & Newsgroups category, select Identity.
The Preferences screen appears.
4In the Your name box, type the subscriber’s name.
5In the Email address box enter the subscriber’s email address in the form
@.
For example: [email protected], where
 19888 is the SMTP/VPIM prefix
 7002 is the subscriber’s CallPilot mailbox number
 voiceuser.factor.com is the FQDN of the CallPilot Mini/CallPilot 150 system. If your 
network does not use DNS then use .localdomain as the FQDN (where 
hostname is that of the CallPilot Mini/CallPilot 150 system).
6From the Mail & Newsgroups category, select Mail Servers.
The Preferences screen appears.
7Click the Add button.
The Mail Servers Properties screen appears with the General tab displayed.
8In the Server Name box type the FQDN of the CallPilot Mini/CallPilot 150 system.
9In the User Name box type the part of the subscriber’s CallPilot mail address that comes 
before the @ sign.
10In the Check for mail every ___ minutes box type how frequently you want Netscape 
Messenger to check for new messages.
11Select the IMAP tab. 
						

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12From When I delete a message, select Mark it as deleted.
13Select the Clean up (“Expunge”) Inbox on exit check box.
14Click the OK button.
You return to the Mail Servers screen.
15In the Outgoing mail (SMTP) server box type the FQDN or IP address of the CallPilot Mini/
CallPilot 150 system.
16In the Outgoing mail server user name box type the FQDN or IP address of the CallPilot 
Mini/CallPilot 150 system.
17From the Mail & Newsgroups category, select Addressing.
18From Pinpoint Addressing, select both Address Books and Directory Server.
19From the Mail & Newsgroups category, select Messages.
20From the By default, forward messages list box, select As Attachment.
21From Send messages that use 8-bit characters, select Using the “quoted printable” MIME 
encoding.
22From the Mail & Newsgroups category, select Copies and Folders, and make sure all the 
check boxes are clear.
23From the Mail & Newsgroups category, select Formatting.
24From Message formatting, select Use the plain text editor to compose messages.
25From the Mail & Newsgroups category, select Return Receipts.
26From If I request a receipt when sending a message, I want, select A delivery receipt from 
the receiving server (DSN).
27From When a receipt arrives, select Leave it in my Inbox.
28Click the OK button. 
						

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CallPilot Desktop Messaging Installation and Maintenance Guide
Configuring an LDAP directory service for Netscape Messenger
1Start Netscape Messenger.
2On the Communicator menu, select Address Book.
The Address Book screen appears.
3On the File menu, select New Directory.
The Directory Server Property screen appears.
4In the Description box, type a descriptive name for the subscriber’s CallPilot directory 
service.
5In the LDAP server box, type the FQDN of the CallPilot Mini/CallPilot 150 system.
6In the Search Root box, type the search base.
Use the search base ou=users,ou=callpilot
7Click the OK button.
8Go to “Testing the Netscape Messenger IMAP account” on page 39 to test the IMAP account. 
						

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Configuring Netscape Messenger 6.2
If the subscriber uses Netscape Messenger version 6.2 as their Internet Mail client, use these 
procedures. If the subscriber uses Netscape Messenger version 4, refer to “Configuring Netscape 
Messenger 4.x” on page 35.
Notes:
 If the subscriber uses Netscape with POP for email, Netscape cannot be configured with IMAP 
at the same time. You must set up a different Netscape subscriber profile.
 If the subscriber uses Netscape for their email, Netscape cannot be configured to send mail to 
CallPilot, since only one SMTP server can be configured. You must set up a different 
Netscape subscriber profile.
Configuring an IMAP account on Netscape Messenger
1Start Netscape Messenger.
2On the Ta s k s menu, select Mail & Newsgroups.
If there are no email accounts configured the Account Wizard appears. If the Account Wizard 
appears, go to step 4. Otherwise the Mail & Newsgroups window appears.
3On the File menu, select New and click Account.
4Select ISP or email provider and click the Next button.
5In the Your name box, type the subscriber’s name.
6In the Email address box enter the subscriber’s email address in the form
@
For example: [email protected], where:
 19888 is the SMTP/VPIM prefix
 7002 is the subscriber’s CallPilot mailbox number
 voiceuser.factor.com is the FQDN of the CallPilot Mini/CallPilot 150 system. If your 
network does not use DNS then use .localdomain as the FQDN (where 
hostname is that of the CallPilot Mini/CallPilot 150 system).
7Click the Next button.
The Server Information page appears.
8In the Incoming Server section, select IMAP.
9In the Server Name box type the FQDN of the CallPilot Mini/CallPilot 150 system. If your 
network does not use DNS enter the IP address (in the form N.N.N.N) instead of the FQDN.
10In the Outgoing Server (SMTP) section, in the Server Name box type the FQDN of the 
CallPilot Mini/CallPilot 150 system. If your network does not use DNS, type the IP address 
instead of the FQDN.
11 Click the Next button.
The User Name page shows the subscriber’s mailbox number (the part of the subscriber’s 
CallPilot mail address that comes before the @ sign). 
						

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CallPilot Desktop Messaging Installation and Maintenance Guide
12Click the Next button.
The Account Name page appears.
13Type a name for the CallPilot mailbox to help the subscriber to identify it in Netscape Mail.
14Click the Next button.
The Congratulations page appears.
15Verify your CallPilot mailbox information and click the Finish button.
16On the Edit menu, select Mail & Newsgroups Account Settings.
17In the Server Settings panel, at select Check for new messages every 10 minutes and change 
it from 10 minutes to 1 minute.
18From the When I delete a message setting select Move it to the Trash folder to Mark it as 
deleted.
19Make sure that the Clean up (“Expunge”) Inbox on Exit setting is selected.
20In Copy and Folder Settings panel, from the “Sent” folder on: setting select Local Folders.
21From the “Drafts” folder on: setting select Local Folders.
22From the “Templates” folder on: setting select Local Folders.
23Click the OK button.
Configuring an LDAP directory service for Netscape Messenger
1On the Edit menu, select Preferences.
2Double-click Mail & Newsgroups.
3In the Addressing panel, select Directory Server. Click the Edit Directories button.
The LDAP Directory Servers window appears.
4Click the Add button.
The Directory Server Properties window appears.
5In the Name box type the FQDN of the CallPilot Mini/CallPilot 150 system. If your network 
does not use DNS type the IP address (in the form N.N.N.N) instead of the FQDN.
6In the Hostname box type the hostname of the CallPilot Mini/CallPilot 150 system, or another 
unique identifier.
7In the Base DN box type the string ou=users,ou=callpilot and click the OK button.
8Click the OK button to close the LDAP Directory Servers window.
9Go to “Testing the Netscape Messenger IMAP account” on page 39 to test the IMAP account.
Testing the Netscape Messenger IMAP account
1Use your telephone to log on to your CallPilot mailbox.
2Compose a test voice message and send it to the subscriber.
3Have the subscriber check that the message appears in Netscape Messenger. 
						

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Configuring Eudora Pro
To change any part of this configuration after it is complete, on the Tools menu click Options to 
display the configuration screens.
Configuring an IMAP account on Eudora Pro
1Double click the Eudora Pro icon.
The New Account Wizard - Welcome to Eudora Pro! screen appears.
2Click the Next button.
The New Account Wizard - Account Settings screen appears.
3From Would you like to, select Create a brand new email account.
4Click the Next button.
The New Account Wizard - Personal Information screen appears.
5In the Your Name box, type the subscriber’s name.
6Click the Next button.
The New Account Wizard - E-Mail Address screen appears.
7In the E-Mail Address box type the subscriber’s CallPilot mail address.
Enter the subscriber’s email address in the form
@.
For example: [email protected], where:
 1416406 is the SMTP/VPIM prefix
  7001 is the subscriber’s CallPilot mailbox number
 voiceuser.factor.com is the FQDN of the CallPilot Mini/CallPilot 150 system. If your 
network does not use DNS, use .localdomain as the FQDN (where hostname 
is that of the CallPilot Mini/CallPilot 150 system).
8Click the Next button.
The New Account Wizard - Logon Name screen appears.
9 Check that the Logon Name box contains the part of the subscriber’s CallPilot mail address 
that comes after the @ sign, and click the Next button.
The New Account Wizard - Incoming E-Mail Server screen appears.
10Check that the Incoming Server box contains the FQDN of the CallPilot Mini/CallPilot 150 
system.
Note: If you have another IMAP account for your CallPilot mailbox, you can import 
the settings. This configuration assumes that the Eudora IMAP account is a new 
configuration.