Nortel Business Communications Manager Attendant Console Instructions Manual

							Glossary81
Attendant Console User Guide
 
VM
Voice mail or voice message mailbox. 
						

							82Glossary
P0936571 02 
						

							Attendant Console User Guide
83
 
Index
Numbers
1st Contact, 27
2nd Contact, 27
3rd Contact, 28
A
About Business Communications Manager Attendant 
Console 30
acronyms 8
Active Call 33
Adding notes to employee records 66
All extensions 20
All extensions box 21
Answer next 28
Answering calls as an attendant 43
Assigned extension rings 21
Assigned tab
Directory list 20
Assigned tab view 40
Assistant attendant 19, 79
Assistant Extension box 39
Attendant
assistant 19
backup 14, 18
features 20
In and Out buttons 29
overflow 14, 19
Attendant Console window 23
Attendant Extension 16
Attendant Monitor 27
Attendant Out 29
Attendant setups, types 17
Attendant, main full-time 17
Attendant, part-time main 18
B
Backup attendant 14, 18
BLF tab vie w63
Blue Loop button 33
Business Communications Manager Attendant Console
Attendant button 21
Introduction 11Business Communications Manager Attendant Console 
Help 30
Business Communications Manager Attendant Console 
window 16
C
Calendar button 71
Call 29
joining calls 52
making a cal l55
screening 51
transferring 47
Call Forwarded 41
Call Notification dialog box 20
Call overflow occurs 19
Call processing area 24
Call button 37
Camp On button 37
Link Transfer button 37
Page button 37
Screen button 37
Transfer button 36
using 36
VMTransfer button 37
Callback 33
Caller Information 26
Caller information
finding and editing 61
Caller Information option s24
Edit button 34
Hold button 34
Park/Page button 34
Release button 34
Caller menu 28
Caller record
creating ne w59
deleting 62
Caller Type 35
Calls by customers report 69
Calls to employees report 69
City box 39
Client component
restoring Attendant Console window 21
starting 15
starting for the first tim e16
Transfer options 22 
						

							84Index
P0936571 02
Close button 39
Company box 35
ConsoleServiceDB 73
Contacting employees using Voice Call 51
Contacts boxes 35, 45
using 45
conventions, text 7
Copy 26
Creating a new caller record 59
Cut 26
D
Department box 39, 47
using 47
Dial DTMF Tones 29
Dial Paste 26
Directory Find box 46
using 46
Directory list 17, 24, 25, 40
Department column 41
employee information 40
Ext column 41
extension information 40
Name colum n41
Notes column 41
sorting information 41
using 63
Directory list tab views 40, 46
BLF tab vie w40
Full 40
Selected 40
Directory tab views
using 46
Disable Link Transfer 22
Disable VM Transfer 22
Do Not Disturb 41
DTMF button 32
E
Edit Caller Information dialog bo x34
Caller ID Nam e35
Caller ID Numbe r35
Caller Type 35
Close button 35
Company box 35
Contacts 35
Delete Caller button 36
Find button 36Name box 39
New Caller button 36
New Name butto n36
Record number 35
Save button 35
Edit Employee Information dialog box
Assistant Extension box 39
Contacts box 39
Department box 39
Voice Message box 39
Edit menu 26
Employee Information 26
Exit 25
Extension
creating an new name for 65
finding 45
Extension box 18
Extension Directory report 70
Extension, Attendant 16
F
File menu 25
Find button 39
Finding an employee record 63
Finding and editing caller information 61
Finding the correct extensio n45
Full tab vie w40
resetting 64
Full-time main attendant 17
G
Green Loop button 33
H
Handling a Callback call
Callback call 53
Help file 30
Help menu 29
Hide Loop Buttons 26
Hold 28, 50
placing and retrieving calls 50
Hold button 34
Hunt Group 41 
						

							Index85
Attendant Console User Guide
 
I
In and Out buttons 32
Introduction to Business Communications Manager 
Attendant Console 11
J
Join button 33
L
LAN 80
Link 29
Link button 32
Link Transfer button 22
Linking and Joining calls 52
Log to File 27
Loop button 17, 19, 20, 33, 44
Loop buttons 24
Loop Overflow icon 19, 25, 43
M
Main attendant, full-time 17
Maintaining caller information 59
Maintaining employee information 62
Making a call from the attendant’s extensi on 54
Managing calls using telephone display buttons 55
Menu ba r24
using 25
Menus available from the main window 24
My Extension 18
My extension rings 21
N
Name box 35, 39, 62
Networked model 80
New Caller button 61
New Name butto n39
Note 25
O
Off-hook 41
One Month button 71
One Week button 71
On-hook 41Options 27
Options dialog box 16, 18
Selected tab 21
Orange Loop button 33
Out button 18
Overflow attendant 14, 19
P
Page button 37
Park 28
Park/Page button 34
Parked calls box 49
Parking calls and paging employees 48
Parking, holding and screening calls 48
Part-time main attendant 18
Paste 26
Period list box 71
Person status icon 40
Phone box 39
Placing and retrieving calls on Hold 50
Postal Code of an employee 39
R
Record Number box 39
Red Loop button 33
Redirect calls to 18, 19
Release 28
Release button 34
Reports 27
All button 71
calls by customers 69
calls to employees 69
Customer/Employee button 72
Database box 70
extension directory 70
Information list box 70
Select button 72
Reports window 70
using 70
Resetting the Full tab vie w64
Restore minimized Attendant Console screen when 21
Restoring Attendant Console window 21
Right-click capability 31
using 31
Ringing 33 
						

							86Index
P0936571 02
Ringing Assigned Extension 33
S
Save button 39
Screen Transfer 28
Screening calls 51
Search by department 64
Search for an individual 64
Selected extensions box 21
Selected tab
Directory list 21
Options dialog box 21
Selected tab view 40
Shared system 80
Standalone model 80
Starting the Client component 15
State/Province box 39
Status Bar 25, 26
Status box 25
T
Take button 20
Ta r g e t  b o x 3 6
finding an extension and moving it t o45
Target extension 80
Ta r g e t  m e n u 2 9
Telephone display buttons
Assist 56
Hold 56
IntAct 56
Join 56
Next 56
Ta l k 5 6
VM 56
telephone status icon
call forward 41
do not distur b41
off-hook 41
on-hook 41
text conventions 7
Tip of the Day dialog box 16, 30
Title bar 24
Toolbar 24, 26
using 32
Tools 21
Tools menu 27Transfer menu 27
Transfer Options 22
Transfer Paste 26
Transfer to Target 28
Transfer to VMail 28
Type box 39
Types of attendant setups 17
U
Using the menu bar 25
V
Vi ew  m e n u 2 6
View Parked button 33
View Parked Calls 49
Visual call announcing 14
VM Transfer button 22
Voice Call 29, 33
Voice Call button 52
Voice Mail Box 39
W
Window 23
Z
ZIP/Postal Code box 39