Nortel Business Communications Manager Ata2 Instructions Manual

							


P0941629 
	


	
Priority Call


Allows you to interrupt an internal call in progress on a digital telephone, or make 
a voice call to a digital telephone on Voice Call Deny or Do Not Disturb. The 
session in progress is automatically put on hold.
Note:Priority Call must be enabled in Business Communications Manager 
System Administration.
Privacy Control


Prevents another telephone that shares your line from joining your current call or 
permits another telephone that shares your line to join in.
Restriction Override

    
Allows you to override restrictions imposed on your telephone.
Ring Again


Allows you to queue a call to another Business Communications Manager or 
Centrex telephone that is busy or is not answered or to a busy line in the Line Pool. 
You can use ring again only on calls placed on an intercom line. When the telephone 
is available, you are alerted with one short ring from your telephone.
To cancel ring again, press 
.
Reply To a Ring Again Signal
To connect with a ring again request when you are on a call (or your telephone is 
off-hook):
1. Press 
. This automatically places your call on hold.
2. To return to the caller on hold, press 
.
To connect with a ring again request when your telephone is on-hook:
1. Lift the handset. The ring again number is automatically redialed.
Note:If you do not respond to a ring again signal within 30 seconds, ring 
again is canceled. 
						

							


	


	P0941629
Saved Number Redial



Allows you to save an external number while you are on a call or while the called 
telephone is ringing. To automatically redial the saved number:
1. Press 

.
Send Message


Allows you to leave a message on a co-worker’s telephone.
To cancel send message, press 

Ser vice Mode
In service mode the ATA 2 telephone can be assigned as the control telephone for 
one or more lines, or as the night zero telephone. Service mode is assigned during 
Business Communications Manager System Administration.
System Speed Dial

 
Allows you to use a speed dial code to quickly dial preprogrammed telephone 
numbers. System speed dial codes are established by the System Administrator.
Note:You cannot program personal speed dial numbers from your telephone.
To n e s


Call progress tones are audio signals heard through the handset or telephone ringer. 
Tones signal you about the progress of certain features.
To cancel tones, press 

.
Note:Tones must be OFF when ATA 2 is used with a data communication device 
such as a FAX or modem. 
						

							


P0941629 
	


	
Tr a n s f e r
Allows you to transfer a call. To transfer a call you must have an available intercom 
line.
Blind Transfer
1. Press 

. 
2. Press the transfer destination number.
3. Replace the handset.
Transfer using announce
1. Press 

 (intercom dial tone is heard).
2. Press the transfer destination number.
3. Announce the call to the receiving party (optional).
4. Replace the handset.
Transfer using Conference
1. Press 
.
2. Make the second call.
3.
.
4. Replace the handset.
To Transfer an external call to a co-worker with a line appearance using Hold
1. Put the caller on hold and select your alternate line.
2. Call your co-worker. Tell your co-worker the flashing line appearance is a call 
for them.
3. Replace the handset.
Note:Your co-worker must have an Business Communications Manager 
telephone with line appearance. 
						

							\b\f


\b	

\f
	\f\f P0941629
Trunk Answer from any Telephone

\f\f
Allows you to pick up a ringing external call on a line that has been placed into any 
service mode.
Voice Call

  
Allows you to make a voice announcement or begin a conversation through the 
speaker of a digital telephone without making the other telephone ring.
Voice Messaging
Press the Business Communications Manager extension, or 


  . 
Allows you to access your mailbox.


\f  .
Allows you to leave a message.


	
Forward calls directly to your mailbox.


 .
Allows you to transfer a call to a mailbox.



 .
Allows you to interrupt a caller who is leaving a message in your mailbox.


\f	 .
Allows an agent to login to or logout from a call center.
Note: You cannot use a single line telephone attached to an ATA 2 for Call Pilot 
configuration tasks. For more information about accessing features, see the 
CallPilot  Ref ere nce  Gui de. 
						

							P0941629 
	


	
Data Communication
This section supplies additional information for using Business Communications 
Manager Analog Terminal Adapter 2 with data communication devices.
Set Tones to OFF 
ATA 2 must have tones OFF so tones do not interfere with data transmissions.
The following progress tones are not heard when ATA 2 is in the tones OFF mode:
• Held Line Reminder
• Call Waiting
• Ring Again 
To turn tones OFF:
Lift the handset and press 

.
Auto-answer Modems and Answering Machines
ATA 2 can be connected to a modem or an answering machine as well as a 
telephone. It can be programmed to ring in combination with a telephone connected 
to one external line on the Business Communications Manager system. It can also 
be designated as the Night Set to answer calls after hours. To assign an external line 
to ring at a telephone connected to an ATA 2, contact your Installer or System 
Administrator. 
Modem and FAX Transmission Compatibility
ATA 2 is compatible with all commercial FAX and modem protocols. When 
connected to ATA 2, the Business Communications Manager base unit supports 
data transmission rates up to and including 28.8 kbit/s.
Note:The maximum data transmission rate is subject to the quality of the end-to-
end channel and cannot be guaranteed. 
						

							

	


	

	


	P0941629 
						

							P0941629 
	


	
Troubleshooting for Data Applications
If you are having trouble, check the following before calling a repair person:
1. Make sure the data parameters (parity, baud) are set correctly.
2. Make sure Business Communications Manager Analog Terminal Adapter 2 is 
in the tones OFF mode. See Tones
 on page 12.
3. Make sure you are dialing out on the proper line. The proper line is either an 
intercom or external line. See Alternate Line
 on page 7. To change your prime 
line, see your System Administrator.
4. Substitute a single line telephone for your data communication device. If you 
receive a dial tone on the single line telephone, the problem can be with the 
data communication device. 
						

										
	
  
	

	


	P0941629