Nortel Bcm 2 0 Unified Messaging Instructions Manual

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© 2000 Nortel Networks
P0911955 Issue 02
Enterprise Edge 2.0 Unified Messaging
Quick Reference Guide 
						

							P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide
Welcome to Enterprise Edge Unified
Messaging
About unified messaging
Unified messaging gives you access to voice messages from your personal computer. You
can manage all your voice, fax and e-mail messages from one graphical interface. You can
also access your mailbox from your telephone at any time.
With unified messaging you can send and receive messages that include any combination
of voice, fax and text. You can use unified messaging to:
• Listen to voice messages
• View and print fax messages
• Record and send voice messages
• Create and send fax messages
• Forward and reply to voice and fax messages
• Add message options such as urgent and private
• Add voice, fax or text files to messages
• Create personal distribution lists
• Change your password
Refer to the Help available with unified messaging for detailed information not covered in
this Quick Reference Guide.
This guide shows examples in Microsoft Outlook. The way your screen looks can vary in
Microsoft Exchange.
System requirements
To record and play unified messaging voice messages from your computer, your computer
must have:
• a sound card
• a microphone
• speakers
To use any of the fax options, your system must have a fax card and the voicemail FAX
option installed. Ask your System Administrator to install this option. 
						

							4Logging on
Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02
Logging on
Use your voicemail password to log on to unified messaging.
Remote log on
You can log on to unified messaging from another computer, such as a laptop computer, if
the laptop computer has unified messaging installed and configured in the same way as
your office computer. You can work offline and use a dial-up connection to reach the
server.To log on from your PC
1. On your desktop, double-click the
Microsoft Outlookicon.
The Login to unified messaging
dialog box appears.
2. In theMailboxbox, type your
mailbox or extension number.
3. In thePasswordbox, type your
password.
4. Click theOKbutton.
The Microsoft Outlook window
appears.
Shortcut log on
1. Right-click the mailbox icon on the
Windows taskbar and then click
Open Inbox.
The Login to unified messaging
dialog box appears.
2. In theMailboxbox, type your
mailbox or extension number.
3. In thePasswordbox, type your
password.
4. Click theOKbutton.
The Microsoft Outlook window
appears. 
						

							Changing your Enterprise Edge password5
P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide
Changing your Enterprise Edge password
You can change your voicemail password from unified messaging.
To change your voicemail
password from Microsoft Exchange
or Microsoft Outlook
1. On the Outlook window, clickTools
and then clickmailbox manager.
The Mailbox Manager dialog box
appears.
2. Click thePasswordtab.
3. In theCurrent Passwordbox, type
your current password.
4. In theNew Passwordbox, type your
new password.
5. In theVerify Passwordbox, type
your new password.
6. Click theOKbutton. 
						

							6Unified Messaging for Microsoft Exchange and Outlook
Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02
Unified Messaging for Microsoft Exchange
and Outlook
When you open Microsoft Exchange or Microsoft Outlook, display your unified messaging
messages by clicking the Inbox icon under the Voicemail Folders icon. From the Inbox you
can move, copy and delete messages, and create new messages.
Subject
shows the
sender
and if the
message
is voice,
fax or
text. To o p e n a m e s s a g e ,
double-click the
message iconNew messages
appear in bold
Click
theNew
Mail
Message
iconto
create
an
ewmes
sage
A paperclip means that
the message has an
attached file An exclamation mark means that
the message is urgent
Click the Address
Book icon to access
the address books
After you
delete a
message,
it is moved
to Deleted
Items. To
delete
messages
completely
empty the
Deleted
Items
folder. Vo i c e m a i l
Folders
contain
your
received,
sent and
deleted
voicemail
messagesDate and
time
received 
						

							Reviewing your messages7
P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide
Reviewing your messages
To play unified messaging voice messages from your computer, your computer must have
a sound card and speakers.
Message notification
When you have a new message the mailbox icon onyour Windows taskbar displays an
exclamation mark.
After you play your message, the exclamation mark disappears.
The unified messaging playerTo play a voice message
1. Double-click the voice message icon
in the unified messaging Inbox.
The message appears in a separate
window.
2. Double-click the Voice Message icon
to play the voice message.
The unified messaging player
appears.
Fast for wards
the messagePlays the message Pauses the
messageStops playing the
message
Downloads and
plays the voice
messageCloses the unified
messaging player
Rewinds the
message 
						

							8Reviewing your messages
Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02
To view a fax message
To view faxes in unified messaging, you must have Imaging for Windows installed on your
PC. Your system must have the voicemail FAX option installed for you to use any of the
fax options. Ask your System Administrator to install this option.
While you view a fax, you can enlarge or reduce the image, rotate it, move it, copy it or
print it.
To view a fax message
1. Double-click the fax message icon in
the unified messaging Inbox
The message appears in a separate
window.
2. Double-click the Fax Message icon to
view the fax message.
3. Save the fax message to the desired
location.
4. Double-click the fax message icon to
open it. The fax message is displayed
in Imaging for Windows.
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							Creating messages9
P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide
Creating messages
You can create a message that is any combination of voice, fax or text. Your message can
be a new message, a reply to a received message or an introduction to a forwarded message.
Before you send your message, you can add attachments and options.
Create a voice message by opening a unified messaging new mail message and recording
a message from your microphone. You can send the message or save it to send later.
To record and send a voice message
1. On the Microsoft Exchange or
Microsoft Outlook toolbar, click the
New Mail Messageicon.
A new message window appears.
2. Click inside the body of the message.
3. Click theInsertmenu and then click
Object.
The Insert Object dialog box appears.
4. In theObject Typelist, clickWave
Sound.
5. Select theCreate Newoption.
6. Click theOKbutton.
The Sound Object dialog box opens.
7. Record your voice message and click
theClosebutton to return to your
message.
8. Click theTobutton to open the
address books and address your
message.
9. Add the attachments and options you
require. SeeAdding attachments to
messageson page 13 andSetting
message optionson page 16.
10. Click theSendicon to send your
voice message. 
						

							10Creating messages
Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02
To save a voice message
You can record a voice message and save it as a file to use later.
1. In an unified messaging message, record a message.
2. On theFilemenu, clickSave As.
The Save As dialog box appears.
3. In theFile namebox type a name for the file and in theSave as typelist box
select .rtf.
4. Select a folder to keep the file in and then click theSavebutton.