Nortec CallPilot Reference Guide
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Chapter 5 Greetings 31 CallPilot Reference Guide 5If you choose the Alternate mailbox greeting, you are asked whether the mailbox can accept messages. Press CHNG or ⁄ to toggle from yes to no or press OK or £ to accept. 6Press ® to end the session. Note: If you choose a greeting that is not yet recorded, you are transferred back to the Greeting Options menu to record the greeting. Accept msgs:Y CHNG OK
32 Chapter 5 Greetings P0919417 02.2 Recording a Personalized mailbox greeting If your company subscribes to a CLID service, you can record a Personalized mailbox greeting. For more information about CLID, ask your System Administrator. A Personalized mailbox greeting plays only for a person calling from the telephone number that you designate. For the Personalized mailbox greeting to play, the telephone number you enter must match the caller’s phone number exactly. You can record up to three Personalized mailbox greetings, but you can assign each greeting to only one telephone number. If you record a Personalized greeting, program your mailbox to receive messages and choose an Alternate mailbox greeting, the Personalized greeting takes precedence over any other greetings. If you program your mailbox not to receive messages and choose an Alternate mailbox greeting, the Alternate mailbox greeting takes precedence over any other greeting, including Personalized mailbox greetings. To record a Personalized mailbox greeting 1Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2If you use the CallPilot interface: Press °¤ to open the Greetings Options menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press GREET or ¤ Go to step 3 3Press REC or ⁄. 4Press PERS or ‹ to record a Personalized mailbox greeting. 5Enter a Personalized greeting number of 1, 2, or 3. 6Press CHNG or ⁄. 7Enter the phone number (maximum 10 digits) that you are assigning the Personalized mailbox greeting to. Press OK or £ to accept the phone number. Greeting options REC CHOOSE CFWD Greeting: PRIME ALT PERS Greeting: RETRY OK Ph: CHNG OK Ph: RETRY OK
Chapter 5 Greetings 33 CallPilot Reference Guide Deleting a Personalized mailbox greeting If you no longer need a Personalized mailbox greeting, you can delete it. To delete a Personalized mailbox greeting 8At the tone, record the greeting and press OK or £ to end the recording. 9Press OK or £ to accept the recording or press PLAY or ⁄ to listen to the greeting or press RETRY or ¤ to rerecord the greeting. 10Press ® to end the session. 1Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone, to open your mailbox. 2If you use the CallPilot interface: Press °¤ to open the Greetings Options menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press GREET or ¤ Go to step 3 3Press REC or ⁄. 4Press PERS or ‹ to choose a Personalized mailbox greeting. 5Enter the Personalized greeting number (1, 2, or 3) that you want to delete. 6Press DEL or ¤ to delete the greeting. 7Press ® to end the session. Record greeting: RETRY OK Accept greeting? RETRY PLAY OK Greeting options REC CHOOSE CFWD Greeting: PRIME ALT PERS Greeting: RETRY OK Ph: XXXXXXX CHNG DEL OK
35 CallPilot Reference Guide Chapter 6 Accessing your messages This chapter describes how to access your messages and explains: Receiving calls Never Full mailbox feature Playing your messages Retrieving erased messages Screening your calls Interrupting a caller Receiving calls CallPilot can be used by outside callers and other mailbox owners in your company. When you are away from the office, you can use CallPilot with any tone dial telephone. When you are at the office, you can use CallPilot from any telephone connected to your company’s CallPilot system. Even outside callers who use a rotary dial telephone can use CallPilot. If a caller uses CallPilot from a rotary dial telephone, the system transfers the call to your company receptionist or the Operator. If the receptionist or Operator is not available to answer the call, the call transfers to the General Delivery Mailbox. Never Full mailbox feature The Never Full mailbox feature lets external callers leave a message in your mailbox, even if the mailbox is technically “full”. The message is stored in your mailbox, but you cannot access it until you delete at least one existing message to allow space for the new message. If you attempt to listen to any new messages before deleting an existing message, you hear this voice announcement: “Your mailbox is full. You must erase some messages before you can listen to new messages.” If your mailbox is full, you cannot leave a message in another mailbox, create a new message, copy, send, or reply to a message until you delete at least one existing message. The Never Full mailbox feature is not available to internal callers. Internal callers cannot leave messages in mailboxes that are technically “full”.
36 Chapter 6 Accessing your messages
P0919417 02.2
Playing your messages
Use the procedure for playing your messages that corresponds to the interface you use:
“To play your messages - Norstar Voice Mail” on page 36
“To play your messages - CallPilot” on page 38
To play your messages - Norstar Voice Mail
Use this procedure if you use the Norstar Voice Mail interface.
The table “Playing your messages - Norstar Voice Mail” shows the message options available to
you during and after playing messages.1Press
≤·°⁄.
Follow the voice prompts or the display button options on your
telephone, to open your mailbox.
2Press
PLAY or ¤ to listen to your messages.
For other options, refer to the table “Playing your messages -
Norstar Voice Mail” on page 36.
3Press
® to end the session.
Playing your messages - Norstar Voice Mail
Option Button Available
while
playingAvailable
after
playingDescription
Back up
⁄
or
< >>
> >>
✔
Goes to the end of the message.
Envelope
‡
✔✔
Plays the information in the message envelope. Envelope
information includes the date and time the message was
sent and, if the message is internal, the directory name of
the sender.
Erase
°
or
ERASE
✔✔
Deletes the message currently playing. If no messages
are playing, deletes the last message played. Deleted
messages remain in your mailbox until the session is
ended. (Refer to Notes 1 and 2 on page 37.)
2 new 0 saved
PLAY
REC ADMIN
Chapter 6 Accessing your messages 37 CallPilot Reference Guide Notes: 1Because your mailbox has limited message storage space, delete any messages you no longer need. After a certain time period, your saved messages are erased automatically. Ask your System Administrator about this. 2You can retrieve a deleted message only if you have not quit the session in which you deleted it. For information about retrieving deleted messages refer to “Retrieving erased messages” on page 40”. Forward‹ or > >>✔ Advances the message nine seconds and continues playing from that point. A message can be forwarded as many times as required. Next fl or ££ ✔✔ Plays the next message in the skillset mailbox. If you use this while a message is playing, it stops playing the current message and plays the next message in your mailbox. Pause/ Continue ¤ or STOP/ PLAY ✔ Temporarily stops a message. When you stop the message, you can play the previous message, continue playing the current message, or skip to the next message. Previous ›✔✔Stops playing the current message and plays the previous message. Quit •✔Stops playing the message and plays the Mailbox main menu options. Replay ⁄⁄ or <
38 Chapter 6 Accessing your messages P0919417 02.2 3Applies only if the Reply feature is enabled. 4You can reply to an outside caller by dialing them back if your company subscribes to Caller ID (CLID) service. For further information about replying to an outside caller refer to “Replying to an external caller” on page 56. To play your messages - CallPilot The table “Playing your messages - CallPilot” shows the message options that are available to you during and after playing messages.1Press ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. A voice prompt announces the number of new and saved messages that you have. 2You can play any message that you want to listen to. Press ¤ to play the current message. For other message commands, refer to the table “Playing your messages - CallPilot”. 3Press ® to end the session. Playing your messages - CallPilot Option ButtonAvailable during and after playing Description Skip Back ⁄Rewinds the message five seconds and resumes playing it at that point. Skip Forward ‹Advances the message five seconds and continues playing from that point. Previous Message ›Stops playing the current message and plays the previous message. Next Message flPlays the next message in the skillset mailbox. If you use this while a message is playing, it stops playing the current message and plays the next message in your mailbox. Call Sender ·Places a call to the sender of a message. Help •✔Offers a Help menu. Reply ‡⁄✔Replies to a message. Envelope ‡¤✔ Plays the information in the message envelope. Envelope information includes the date and time the message was sent and, if the message is internal, the directory name of the sender. No messages COMP MBOX EXIT
Chapter 6 Accessing your messages 39 CallPilot Reference Guide Forward Message‡‹✔Forwards the message to one or more mailboxes. You can record an introduction to the forwarded message. Reply All ‡›✔Replies to a message and all other recipients of the message. (Refer to Note 3 on page 38.) Delete ‡fl✔Deletes the current message. Deleted messages remain in your mailbox until the session ends. (Refer to Notes1 and 2 on page 38.) Playing your messages - CallPilot Option ButtonAvailable during and after playing Description
40 Chapter 6 Accessing your messages P0919417 02.2 Retrieving erased messages You can retrieve an erased message if you are still in the CallPilot session. An erased message remains in your mailbox until you end the current CallPilot session. After you play your messages and exit CallPilot, any messages that you do not erase are saved. Since message storage space is limited, we recommend that you erase messages that you no longer need. To retrieve an erased message - Norstar Voice Mail After you erase a new or saved message, the number of new or saved messages shown on the display is decreased by one. Even though the display shows 0 new 0 saved, you can still play and retrieve your erased messages. Press PLAY or ¤ to listen to your erased message. To retrieve an erased message - CallPilot You can retrieve a deleted message. A deleted message remains in your mailbox until you end the current CallPilot session. Locate the deleted message. Press ‡fl to restore the message. After you play your erased message, you can restore it. If you end the current session without restoring the erased message, it is permanently erased from CallPilot.