Nortec CallPilot Reference Guide

							Chapter 2  Using CallPilot    11
CallPilot Reference Guide
Using CallPilot with an analog terminal adapter or an analog 
station module
One or more analog single-line sets can be connected to telephone system using an Analog 
Terminal Adapter (ATA) or an Analog Station Module (ASM). This type of set works with 
Dual-Tone MultiFrequency (DTMF) tones to allow access to CallPilot options through the dialpad 
only. Rotary dials cannot be used internally with CallPilot.
To access CallPilot features such as Leave Message or Open Mailbox, call the CallPilot extension 
and follow the voice prompts. You can determine the extension by entering 
≤·°fi on any 
display telephone.
You can also press:

˚•·°⁄ to open your mailbox
or

˚•·°‚ to leave a message and follow the voice prompts.
Using the dialpad
The buttons on your display telephone dialpad act as both numbers and letters. Each button 
represents a number and letters of the alphabet.
Numbers and letters on the dialpad.
The display can show up to 16 characters. Whether the prompt remains on the display depends on 
the prompt. The examples on the next page show how the prompt can appear.
To enter a characterpress the dialpad button that represents the letter or number. Press the 
button again to see the next letter or number.
To accept a characterpress 
£ or press a different button. When you press another button, the 
cursor advances and the display shows the first character on the new 
button.
To delete a characterpress the 
BKSP display button.
⁄    1  ’   - ¤    A B C 2 a b c‹   D E F 3 d e f
›   G H I 4 g h ifi   J  K L 5 j k lfl   M N O 6 m n o
‡   P Q R S 7 p q r s°   T U V 8 t u v·   W X Y Z 9 w x y z
•   Quit‚   Q Z  Zero q z£   Accepts displayed letter and,  
(comma) 
						

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An example of a display with fewer than 16 characters, where the command line prompt remains 
on the display is the 
Pswd: command line prompt.
The prompt disappears for these command line prompts:
Name:
Log:
Dest ph:
This display shows the 
Name: command line prompt:
When you begin to enter the last name, the 
Name: command line prompt disappears. For example, 
if you enter the name Partridge, you press the dialpad button 
‡ for P, and the display drops the 
Name: prompt.
Although the name is only nine characters long, the command line prompt is not shown on the 
display after you enter the entire name.
CallPilot voice prompts
Voice prompts announce which dialpad button to press to use CallPilot options. Voice prompts 
provide the same options as display buttons. Prompts also provide options that do not appear on 
the display. If you use a two line display phone, you can use either the display button or the dialpad 
button to access the option.
On a one line display phone the voice prompt plays immediately. If you do not choose an option 
after five seconds, the voice prompt replays the options. If you still do not choose an option, 
CallPilot ends the session.
On a two line display phone the voice prompt plays after a few seconds delay. If you do not choose 
an option, CallPilot ends the session.
Interrupting a voice prompt
You can interrupt a voice prompt by selecting any option on the display or  dialpad. You can also 
interrupt a voice prompt by pressing 
£.
Pswd:
OTHR       RETRY         OK
Name:
RETRY       BKSP        OK
P
RETRY       BKSP        OK
Partridge
RETRY       BKSP        OK 
						

							Chapter 2  Using CallPilot    13
CallPilot Reference Guide
Automated Attendant
The Automated Attendant acts as a receptionist for incoming calls. When it is enabled, the 
Automated Attendant answers your company’s incoming phone lines depending on the time of 
day. If callers know which option they want, they can interrupt the Automated Attendant by 
entering their selection on the dialpad of any tone-dial phone.
The Automated Attendant provides callers with the voice prompts associated with:
entering a mailbox number
entering the extension
using the Company Directory
leaving a message
reaching the Operator
selecting an Alternate Language* (there is no voice prompt for this option)
* If CallPilot is installed with bilingual capabilities, callers can press 
· to hear voice prompts in 
the other language. 
When a caller selects an option, the Automated Attendant responds to the command either by 
routing the call to an extension or mailbox within your company, or by directing the caller to the 
Company Directory or the Operator. 
						

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Types of mailboxes
A mailbox is a storage place for messages. There are three types of mailboxes:
Subscriber mailboxes, which include Guest mailboxes
Information mailboxes
Special mailboxes, which include the General Delivery Mailbox and the System Administrator 
Mailbox
Other types of mailboxes are available on your system if you have the Network Messaging or the 
Fax option installed.
Subscriber mailbox
Most users have Subscriber mailboxes. A Subscriber mailbox is assigned by the System 
Administrator and is maintained by the mailbox owner. A Guest mailbox is a type of Subscriber 
mailbox.
A Subscriber mailbox can be assigned to each mailbox owner who has an operating display 
telephone with an extension.
Guest mailbox
Guest mailboxes provide temporary employees and guests with access to internal messaging and 
call routing features. Guest mailboxes do not have an operating extension. They are assigned a 
number that looks and works like an extension. This lets the Guest mailbox owner access CallPilot 
the same way a subscriber accesses their mailbox from another extension or phone. If you need a 
guest mailbox, request one from the System Administrator.
Information mailbox
Information mailboxes play informative messages to callers. Information mailboxes do not have an 
operating extension, and callers cannot leave a message in them. A voice prompt provides callers 
with access to Information mailboxes. Callers reach an Information mailbox through the 
Automated Attendant, Custom Call Routing (CCR) or the Operator.
Information mailboxes are created by the System Administrator, and either the System 
Administrator or a mailbox owner can record Information mailbox greetings. For more 
information on Information mailbox greetings, refer to “Information mailbox greetings” on page 
97. 
						

							Chapter 2  Using CallPilot    15
CallPilot Reference Guide
Special mailboxes
Special mailboxes are set up automatically when CallPilot is initialized.
The Special mailboxes include:
General Delivery Mailbox
System Administrator Mailbox
General Delivery Mailbox
The General Delivery Mailbox stores messages:
from callers who use a rotary dial phone
for people in your company who do not have Subscriber mailboxes
The System Administrator, Receptionist or designated Operator can access the messages in the 
General Delivery Mailbox and send them to the appropriate mailbox.
System Administrator Mailbox
This mailbox is used by your System Administrator as a personal mailbox. You can leave 
messages for the System Administrator in this mailbox. Broadcast messages must be sent from the 
System Administrator Mailbox. 
						

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							17
CallPilot Reference Guide
Chapter 3
Setting up your mailbox
This chapter describes how to set up your mailbox and explains:
Initializing your mailbox
Checking which mailbox interface you use
Opening your mailbox
Changing your mailbox password
Recording your name in the Company Directory
Assigning a Target Attendant
Initializing your mailbox
Initializing your mailbox prepares your mailbox to receive messages. Your mailbox cannot receive 
and store messages until it is initialized.
Initializing your mailbox involves:
choosing a password from four to eight digits long that does not start with zero
changing the CallPilot default password to your password
recording your name in the Company Directory
To initialize your mailbox
1Press ≤·°⁄.
2Log on by following the voice prompts.
3This display appears briefly to indicate that you must change your 
password.
4Enter a new password from four to eight digits long that does not 
start with zero.
Press 
OK or £.
5Reenter your new mailbox password and press 
OK or £.
6At the tone, record your name in the Company Directory.
Include your mailbox number in the recording, For example, “Pat 
Smith, mailbox 5813.”
Press 
OK or £ to end the recording.
Must change pswd
Pswd:
RETRY                        OK
Again:
RETRY                        OK
Record name:
RETRY                        OK 
						

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After you initialize your mailbox, record your mailbox greetings.
Refer to “Recording a Primary or Alternate mailbox greeting” on page 29 for more information. If 
you do not record a Personal greeting, your Company Directory name plays to callers who reach 
your mailbox.
Checking which mailbox interface you use
CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator 
determines which interface is assigned to your mailbox.
Use this procedure to check which mailbox interface you use, then follow the procedures in the 
guide that apply to the interface you use.
Some procedures apply to both interfaces.
To check which mailbox interface you use
7Press OK or £ to accept the recording
or
press 
PLAY or ⁄ to listen to the recording
or
press 
RETRY or ¤ to re-record your name.
8Press 
® to end the session.
1Press 
≤·°⁄.
Follow the voice prompts or the display button options to open your 
mailbox.
2Check the display to see which interface you use:
This is the Norstar Voice Mail interface.
This is the CallPilot interface.
3Press 
® to end the session.
Accept name?
RETRY       PLAY        OK
0 new  0 saved
PLAY       REC       ADMIN
No messages
COMP       MBOX       EXIT 
						

							Chapter 3  Setting up your mailbox    19
CallPilot Reference Guide
Opening your mailbox
After you initialize your mailbox you can open it from:
your own extension
another CallPilot extension
an outside tone dial phone
To open an initialized mailbox - Norstar Voice Mail
To open an initialized mailbox - CallPilot
Opening your mailbox remotely
To open your CallPilot mailbox from an outside tone dial phone
1Press •• during your greeting to open your mailbox. If you are in Europe or Australia 
press 
°°.
2Follow the voice prompts to enter your mailbox number and password.1Press 
≤·°⁄.
2Enter your mailbox password and press 
OK or £
or
if you are at another extension, or if you are using a Guest mailbox, 
press 
OTHR or • to display the Log: prompt.
When this prompt appears, enter your mailbox number and 
password. Your mailbox number is usually the same as your 
extension.
1Press 
≤·°⁄.
2Press 
£
or
if you are at another extension, enter your mailbox number and 
then press 
OK or £.
Your mailbox number is normally the same as your extension.
3Enter your mailbox password and press 
OK or £.
Pswd:
OTHR       RETRY         OK
Mbox:
RETRY                         OK
Pswd:
RETRY                         OK 
						

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Changing your mailbox password
You can change your mailbox password at any time. A password must be from four to eight digits 
long and cannot start with zero. It is recommended that you change your password every 30 days.
Keep your mailbox secure by choosing an uncommon password, not a predictable password like 
1234 or 1111. Avoid giving your password to your co-workers. If someone else knows your 
password, they can access your mailbox and listen to or delete your messages.
To change your password
Password lock-out
For security reasons, the System Administrator can assign each mailbox a maximum number of 
incorrect password attempts. If the number is reached, you are locked out. You cannot access your 
mailbox until the password is reset. Ask your System Administrator to reset the password.
Password expiry
Mailboxes can be assigned a maximum number of days that a password remains active. If you 
open your mailbox after your password expires, you hear the message “Your current password has 
expired.You must change your password. Please enter your new password, then press 
£.” 1Press 
≤·°⁄.
Follow the voice prompts or the display buttons to open your 
mailbox.
2If you use the CallPilot interface:
Press 
°› to open the Mailbox Password menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press 
ADMIN or °
Press  PSWD or ›
Go to step 3
3Enter your new mailbox password and press 
OK or £.
4Re-enter your new mailbox password and press 
OK or £.
5Press 
® to end the session.
Pswd:
RETRY      OK
Again:
RETRY      OK