Nortec CallPilot Reference Guide

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CallPilot Reference Guide
For more information about the message delivery refer to “Message delivery options” on page 49.
To assign message delivery options - CallPilot
9Press SEND or £ to send the message now
or
press 
• to cancel all delivery options.
10Press 
® to end the session.
1Record your message using
“To record and send a message using the Open Mailbox feature - 
CallPilot” on page 45
or
“To record and send a message using the Leave Message feature -...

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7Press OK or £ to accept the time you entered or press RETRY or 
• to change the time.
8Press 
CHNG or ⁄ to change the date shown to a different date.
Press 
NXTDAY to change the date to the next day (the day after the 
date that is shown).
Press 
OK or £ to accept the date shown, which defaults to today or 
tomorrow, and select the one that corresponds to the next 
occurrence of the specified time.
9Press 
‡· to send this message now
or
press 
‡‚ to cancel...

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CallPilot Reference Guide
Sending a message to more than one recipient
Sending a message to a Group List
A Group List is a list of mailbox owners. If you have a group of people that you frequently send 
messages to, you can send the message to a Group List. When you send a message to a Group List, 
each mailbox owner in the Group List receives the same message. If you are a member of the 
group you are addressing, you do not receive a copy of the message.
If you need a...

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Replying to messages
You can reply to internal and external callers. You can reply to a message from an external caller if 
your company subscribes to CLID.
Use the procedure for replying to messages that applies to the interface you use:
“To reply to an internal caller - Norstar Voice Mail” on page 54
“To reply to an internal caller - CallPilot” on page 55
Replying to an internal caller
To reply to an internal caller - Norstar Voice Mail
If you use and...

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CallPilot Reference Guide
To reply to an internal caller - CallPilot
1Press ≤·°⁄
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2A mailbox summary is announced.
While you are in your message list, you can play any message .
3Press 
¤ to play the current message.
4Press 
· to call the caller
or
press 
‡⁄ to record and send a reply. 

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Replying to an external caller
You can reply to a message from an external caller if your company subscribes to CLID. Before 
using the Reply option you must play the message.
Use the procedure that applies to the interface you use:
“To reply to an external caller - Norstar Voice Mail” on page 56
“To reply to an external caller - CallPilot” on page 56
To reply to an external caller - Norstar Voice Mail
To reply to an external caller - CallPilot
1Press...

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CallPilot Reference Guide
Placing a call with Thru-Dial
With Thru-Dial you can call another number while you are logged on to your mailbox, or if you 
call someones extension and reach their voicemail.
When to use Thru-Dial
When you are making a call, you can make a second call without hanging up and dialing a second 
number by using Thru-Dial. This is especially useful if you are at a pay phone.
Use Thru-Dial if you want callers to be able to dial another number to...

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To search the Company Directory while placing a Thru-Dial call
If you enter a name instead of a number with Thru-Dial, CallPilot places the call as soon as it finds 
a match for the name.
1Open your mailbox:
If you are calling remotely press 
•• during your greeting to open your mailbox.
If you are in Europe or Australia press 
°°.
Follow the voice prompts to enter your mailbox number and password.
If you are calling from your Nortel Networks phone press...

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Chapter 8
Call Forwarding your calls
You can call forward your calls if you do want your calls to go to CallPilot immediately, without 
ringing at your extension. For example, you can set up Call Forwarding if you are not going to be 
in the office and you do not want your ringing phone to disturb your colleagues, or if you do not 
want to take calls while you are working. While Call Forward is on, callers can leave a message for 
you without having to wait for the phone to...

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Setting up Call Forward remotely
When you are away from the office you can forward your calls to your mailbox by using the 
dialpad of any tone dial telephone.
To set up Call Forward remotely
1Call the Automated Attendant or your business telephone from any tone dial telephone.
2While the greeting plays press 
••
If you are in Europe or Australia press °°.
3Follow the voice prompts to open your mailbox.
4Press 
°¤.
5Press 
‹ to open the Call...