Nokia Lumia 8 User Guide

							To back up other content, such as music, connect your phone to your computer, and follow the instructions on the computer screen. You have 2 options: either sync content between your phone and computer using the Windows Phone app for desktop, or drag and drop content from phone to computer in your computer’s file manager, such as Windows Explorer.
Back up the photos you’ve taken earlier to OneDriveTap Photos > , select the photos or albums you want to upload, tap  > OneDrive, select where you want to upload the photos, and tap .
To check the photos you’ve backed up, log in to your OneDrive account on any device and check the folder to which you saved the photos.
Restore backed up dataYou can restore your backed up data after resetting or updating your phone software, or when setting up a new phone. Sign in to your Microsoft account, and follow the instructions shown on your phone. To reset your phone, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about > reset your phone. Resetting restores the factory settings, and erases all your personal content, but you can restore your backed up data after signing in to your Microsoft account.
Check and increase available memory on your phone
Use the storage sense app to check how much memory you have available.
The memory card is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
Tap  Storage Sense.
Tap phone. To check the details of your memory card, tap SD card.
Tip: Want to see what more you have on your phone? Download the Files app from Store, and easily manage files on your phone.
If the phone memory is getting full, first check for and remove things you no longer need:
•Text, multimedia, and mail messages•Contact entries and details•Apps•Music, photos, or videos
Instead of removing, you can also move the files to the memory card.
The quality of your memory card may affect the performance of your phone greatly. To get the best out of your phone, use a fast 4–128GB card by a well-known manufacturer. For more info on memory cards, check the frequently asked questions.
Use only compatible memory cards approved for use with this device. Incompatible cards may damage the card and the device and corrupt data stored on the card.
Tip: If your phone doesn’t recognise the file type of a file (such as a zip file), it places the file in the Other folder. You can check what these are and delete the ones you don’t need using the Files app.
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							Remove temporary files to free up spaceTap phone > temporary files > delete. To delete temporary files and other data from just your browser, tap Internet Explorer settings > delete history.
Save or move apps to a memory card
Expand your phone’s memory with a memory card and save your apps to the card by default.
The quality of your memory card may affect the performance of your phone greatly. To get the best out of your phone, use a fast 4–128GB card by a well-known manufacturer. For more info on memory cards, check the frequently asked questions.
The memory card is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
The memory card is sold separately.
Tap  Storage Sense.
To change where your phone stores your apps and other files, tap phone or SD card for each file type.
Move apps to the memory cardTap phone > apps+games > , select which apps to move, and tap move.
You can later move the apps back to your phone from the memory card.
The type of the memory card may affect how long it takes to move large files to the card.
Delete an app from your phone
You can remove installed apps that you no longer want to keep or use, to increase the amount of available memory.
1. On the start screen, swipe left to the apps menu.2. Tap and hold the app, and tap uninstall. You may not be able to remove some apps.
If you remove an app, you may be able to reinstall without buying again, as long as the app is available in Store.
If an installed app depends on a removed app, the installed app may stop working. For details, see the user documentation of the installed app.
Tip: Want to keep the app, but running out of free memory on your phone? Move the app to the memory card instead of uninstalling it. Tap  Storage Sense > phone > apps+games, tap , select the apps you want to move, and tap move to SD. The memory card is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
Manage files on your phone
With the Files app, you can easily check the files on your phone, organise them into folders, or delete the ones you don’t need anymore. You can manage the files both in the phone memory and on the memory card.
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							The memory card is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
You can download the free Files app from www.windowsphone.com. Data transmission costs may apply.
Tap  Files.
1. To navigate to a folder, tap the folder you want.2. To search the folder you’re currently in, tap .3. To change how the files or folders are arranged, tap .4. To quickly jump to a previous folder, tap the folder you want on the file path at the top of the screen.
Create a new folderTap , write a name, and tap .
Move or copy files to another folderTap and hold the file you want, and select what you want to do with it.
Folders can’t be copied or moved, but you can create a new folder to the new location, and move the contents of the old folder there. To move or copy several files at once, tap , select the files you want, and tap  to move or  to copy them.
Share files or foldersTap , select what you want to share, tap , and select how you want to share.
Copy content between your phone and computer
Copy photos, videos, and other content created by you between your phone and computer.
Tip: If your computer is a Mac, install the Windows Phone app from the Mac App Store.
If you want to transfer your photos to a Mac, it is recommended that you use the Lumia Photo Transfer for Mac app, which you can download from www.microsoft.com/mobile.
1. Connect your phone to a compatible computer with a compatible USB cable.2. On your computer, open a file manager, such as Windows Explorer or Finder, and browse to your phone.
Tip: Your phone is shown under portable devices as Windows Phone. To see the folders of your phone, double-click the name of the phone. There are separate folders for documents, downloads, music, pictures, ringtones, and videos.
3. Drag and drop items from your phone to the computer, or from your computer to the phone.
Make sure you put the files in the right folders on your phone, or you may not be able to see them.
You can’t copy text messages or contacts to your computer, but you can sync them with your Microsoft account.
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							Tip: If your computer's operating system is Windows 7, Windows 8, or later, you can also use the Windows Phone app. Windows 8 and later operating systems install the app automatically when you connect your phone to your computer. With Windows 7, you can download it from www.windowsphone.com.
For info on which app works with which computer, see the following table:
Windows Phone app
Windows Phone app for desktop
Windows Phone app for Mac
Lumia Photo Transfer for Mac app (photos and videos only)
Windows ExplorerWindows 8 and laterxxxWindows 8 RTxxWindows 7xxWindows Vista/XPxMacxxTip: The easiest way to access files on your phone is the Files app. You can download it from www.windowsphone.com.
Security
Learn how to protect your phone, and to keep your data secure.
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							Set your phone to lock automatically
Want to protect your phone against unauthorised use? Define a security code, and set your phone to lock itself automatically when you're not using it.
1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > lock screen.2. Switch Password to On , and type in a security code (at least 4 digits).3. Tap Require a password after, and define the length of time after which the phone locks automatically.
Keep the security code secret and in a safe place separate from your phone. If you forget the security code and cannot recover it, or if you enter the wrong code too many times, your phone will require service. Additional charges may apply, and all the personal data on your phone may be deleted. For more info, contact the nearest care point for your phone, or your phone dealer.
Unlock your phonePress the power key, drag the lock screen up, and type in your security code.
Change your security codeOn the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > lock screen > change password.
Use your phone when it's locked
You can use certain features of your phone when it is locked, without having to type in the security code.
To wake up your phone, press the power key.
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							View your notificationsSwipe down from the top of the screen.
Open the cameraIf you add a shortcut for the camera in the action centre, you can quickly switch the camera on when your phone is locked. Press the power key, swipe down from the top of the screen, and tap .
If your phone has a camera key, press and hold the camera key for a couple of seconds.
Change how incoming calls are notifiedPress a volume key, and tap .
Pause or resume music, or skip to another songUse the music player controls shown at the top of the screen.
Tip: If you’re listening to the radio, you can also use the music controls on the lock screen to change the station or mute the radio. FM radio is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
Change your PIN code
If your SIM card came with a default PIN code, you can change it to something more secure.
Not all network service providers support this feature.
1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS.2. Swipe left to applications, and tap phone.3. If you have a dual SIM phone, select the SIM you want. Dual SIM is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.4. Tap change SIM PIN.
The PIN code can be 4-8 digits.
Find your lost phone
Misplaced your phone, or afraid it's been stolen? Use find my phone to locate your phone, and lock or delete all data from it remotely.
You need to have your Microsoft account on your phone.
1. On your computer, go to www.windowsphone.com.2. Sign in with the same Microsoft account as on your phone.3. Select find my phone.
You can:
•Locate your phone on a map•Make your phone ring, even if silent mode is switched on•Lock your phone, and set it to show a message, so it can be returned to you•Delete all data from your phone remotely
The available options may vary.
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							Tip: Set your phone to automatically save its location every few hours. If your phone runs out of battery, you can still view its last saved location.On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > find my phone.
Wallet
Use Wallet to collect your payment methods in one place, and keep it secure with a PIN code.
NFC is not supported by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
Wallet is a virtual wallet on your phone. You can:
•Make Store payments, for example, when buying an app•Make in-app purchases with your stored cards•Use your cards in Wallet for NFC payments, if supported by your network service provider•Store your Microsoft gift cards on your phone•Store your boarding passes, deals, tickets, and more
1. To define a PIN code for your Wallet, tap  Wallet.2. Tap  > settings+PIN, and switch Wallet PIN to On .3. Type in a PIN code for your Wallet.4. Tap done.
Your phone asks for the PIN code you defined every time you access Wallet.
Tip: To protect your Store purchases, tap the Use your Wallet PIN to protect your music, app and in-app purchases check box.
Defining a PIN code for Wallet does not prevent using NFC for payments.
Note: Payment and ticketing apps and services are provided by third parties. Microsoft Mobile does not provide any warranty or take any responsibility for any such apps or services including support, functionality, transactions, or loss of any monetary value. You may need to reinstall and activate the payment or ticketing app after repair of your device. You may need to reinstall and activate the cards you have added as well as the payment or ticketing app after repair of your device.
Access codes
Learn what the different codes on your phone are for.
PIN code
(4-8 digits)
This protects your SIM card against unauthorised use or is required to access some features.
You can set your phone to ask for the PIN code when you switch it on.
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							If you forget the code or it isn't supplied with your card, contact your network service provider.
If you type in the code incorrectly 3 times in a row, you need to unblock the code with the PUK code.
PUKThis is required to unblock a PIN code.
If the code is not supplied with your SIM card, contact your network service provider.
Security code (lock code, password)
(min. 4 digits)
This helps you protect your phone against unauthorised use.
You can set your phone to ask for the lock code that you define.
Keep the code secret and in a safe place, separate from your phone.
If you forget the code and your phone is locked, your phone will require service. Additional charges may apply, and all the personal data on your phone may be deleted.
For more info, contact the nearest care point for your phone, or your phone dealer.
IMEIThis is used to identify phones in the network. You may also need to give the number to your care point services or phone dealer.
To view your IMEI number, dial *#06#.
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							Troubleshooting and support
When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional instructions. Tap  Lumia Help + Tips.
You can also go to www.microsoft.com/mobile/support/, where you can find:
•Troubleshooting info•Discussions•News on apps and downloads•Software update info•Further details about features and technologies, and the compatibility of devices and accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to www.youtube.com/lumiasupport.
If your phone doesn’t respondTry the following:
•1-key reset method: Press and hold the power key for about 10 seconds. The phone restarts.•2-key reset method: Press and hold the volume down key and power key at the same time for about 10 seconds. The phone restarts.
If you’re unsure about which reset method is for your phone, go to www.microsoft.com/mobile/support/wpfeatures.
If your phone frequently doesn’t respond, update your phone software, or reset your phone. Resetting restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about > reset your phone.
If your issue remains unsolved, contact your network service provider or Microsoft Mobile for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted.
Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#. You can also find the IMEI number in the phone body. For details, see the product and safety information section in the online user guide.
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