Nintendo Wii U Operations Manual

							TroubleshootingTroubleshooting
5657
 Batteries and battery charging
Cannot charge or recharging takes a long time.
Are you using the correct 
charging equipment?
NOTE: Remove covers or any 
other added accessories 
before charging Wii U 
accessories.• Wii U GamePad – use the Wii U GamePad AC adapter, Model 
No. WUP-011 (p. 18).
•  Wii U Pro Controller - use the Wii U Pro Controller USB 
Cable, Model No. WUP-018.
Is the AC adapter plug or USB 
cable fully inserted?
NOTE: You can only charge 
the Wii U Pro Controller when 
the Wii U console is turned on.• Wii U GamePad – remove the AC adapter from the wall 
outlet and GamePad for 20 seconds, then reinsert it back into 
the AC adapter connector on the controller or charging stand 
and into the wall outlet, and try recharging again (p. 18).
•  Wii U Pro Controller – remove the USB cable, wait a few 
seconds, then reinsert it and try recharging again (p. 20).
Are you charging at an 
ambient temperature of 
50°-95°F (10°-35°C)? Charge within the recommended temperature range of 
50°-95°F (10°-35°C). Battery charging can be adversely 
affected by extremes of temperature.
Is the battery LED blinking 
orange? Make sure that the battery is properly connected - see the 
section on Battery Replacement (p. 49). If the LED is still 
blinking during the charging procedure, contact Nintendo 
Customer Service.
NOTE: Due to the properties of lithium-ion batteries, they can permanently lose their 
charge when not in use for an extended period of time. Be sure to charge lithium-ion 
batteries at least once every six months.
Battery charge doesn't last long and/or recharging takes a long time.
Are you playing or charging at 
an ambient temperature 
below 50°F (10°C)? Usage time may be reduced and recharge time may be 
increased when temperatures are below 10°C (50°F). For 
best results, use the system within the recommended 
temperature range of 50°-95°F (10°-35°C).
Are you using an old battery? Over time and repeated charging, battery performance will 
gradually decrease. If the usage time has gotten noticeably 
shorter, the battery may need to be replaced (p. 49).
The battery appears slightly swollen.
Due to the nature of lithium-ion batteries, repeated charging and use over time can cause 
the battery pack to swell. If the battery pack is swollen and battery duration doesn’t last very 
long, it should be replaced (p. 49).
If the battery leaks fluid or is exposed to moisture, see the Battery Leakage warning in 
Health and Safety Information (p. 6) and contact Nintendo Customer Service for repair 
information.
 TV screen display and audio
The TV screen doesn't display anything or there is no sound.
Is the video cable completely 
plugged in at both ends?Check the video cable connections.
Have you changed your 
equipment, such as the video 
cable or the TV the Wii U 
console is connected to?Use the Wii U GamePad and check the configuration in 
System Settings on the Wii U Menu, TV, for your cable and 
TV combination and reconfigure if necessary.
Has the TV input been
 correctly set? Press the input button on the TV several times to switch 
between inputs until the Wii U screen appears.• 
Depending on the TV you are using, it may take 10 seconds 
or more for the video output from the console to display. 
Wait a short time after switching the input.
Have you set the audio output 
to “Non-HDMI”? (When no 
external audio devices are 
being used.) From the Wii U Menu, System Settings, choose TV > TV 
Audio-Output Type > Output-Cable Settings, and select 
HDMI.
Are you using any accessories 
not licensed by Nintendo or 
not designed for use with the 
Wii U system? Remove any unlicensed or incompatible components or 
accessories from your system.
Sound cannot be heard from external speakers when “Surround” is selected in 
System Settings.
Is an audio amplifier connected 
to the Wii U console? NOTE: You cannot use 
Surround as your sound 
setting if you do not have an 
audio amplifier connected to 
your console.)Make sure your amplifier supports surround sound. See 
“Connecting Audio Equipment” in the Wii U Electronic 
Manual for more information on connecting audio 
amplifiers.
• 
If you are not using an external amplifier, select Stereo or 
Mono in System Settings > TV > TV Audio-Output Type.
I want to use audio equipment (amplifier or speakers) with the Wii U system.
See “Connecting Audio Equipment” in the Wii U Electronic Manual for more information on 
connecting audio amplifiers, and refer to the operations manuals for your audio equipment.
The TV screen doesn’t display correctly.
Does the image on the TV 
screen run off the edges of the 
display? Adjust the screen size in System Settings on the Wii U 
menu, TV.
• 
Some TVs have display modes that change the size of the 
picture being displayed on the screen. Adjusting these modes 
using the TV controls and menus may correct this problem. 
						

							TroubleshootingTroubleshooting
5859
Wii U GamePad screen
The Wii U GamePad screen doesn’t display anything.
Is the Wii U GamePad battery 
LED slowly blinking blue?If the LED is blinking blue, the screen has been turned off. 
Press one of the buttons (other than the POWER Button) to 
turn the screen back on.
If you press the POWER 
Button with the AC adapter 
connected, does the screen 
display turn on after a few 
seconds? If the screen turns on, the Wii U GamePad's battery level is 
low. Recharge the battery.
If the screen still does not display anything, contact
 Nintendo Customer Service for repair information.
Some pixels on the Wii U GamePad screen are always dark or lit.
Due to the characteristics of liquid crystal displays, a small number of pixels may not 
illuminate or may always stay lit. This is normal and not considered a defect unless the 
number of pixels that don’t function normally increases over time.
I can't use the Touch Screen or the Touch Screen does not respond properly.
Is there anything near the Wii U 
console or controller that could 
interfere with the signal 
between the two components?• 
Avoid using the Wii U system near large metal objects or TV 
stands or devices that might cause electromagnetic 
interference (such as AV devices, microwave ovens, or 
cordless devices).
Does the Touch Screen need 
to be calibrated? If the Touch Screen positioning appears to be off, calibrate 
the Touch Screen in System Settings on the Wii U Menu, 
Wii U GamePad.
If you are unable to operate the Wii U Menu properly using 
the Touch Screen, use the +Control Pad and      .
Have you attached a screen 
protector (optional accessory, 
sold separately) to the Touch 
Screen?
NOTE: If using an optional 
screen protector, we recom
-mend using Wii U GamePad 
screen protectors that have 
been officially licensed by 
Nintendo. If a screen protector has been installed on the Touch 
Screen incorrectly, it may not operate properly. Check for 
the conditions listed below and if necessary try removing 
it and using the Touch Screen again. If it operates 
correctly, either try reattaching the screen protector, 
carefully following the instructions included with it, or 
avoid using one.
• 
the screen protector is not aligned correctly.
•  there are air bubbles, dirt, or dust trapped under the 
screen protector.
•  the screen protector is wedged between the Touch Screen 
and the edge of the plastic housing.
IMPORTANT: If the screen protector is misaligned, remove 
it and reapply it again. Do not try to force the misaligned 
part of the protector under the edge of the plastic housing
The GamePad tone sounds and the screen comes on suddenly.
If you have selected to receive notifications in the Quick Start Menu, the GamePad tone will 
sound and the screen will display a notification message.
• The screen will turn off automatically after a certain amount of time, however you can turn it off 
immediately by tapping Close on the bottom left of the Notifications screen.
•  The GamePad tone can be selected from the Settings option on the Quick Start Menu (p. 22).
The Wii U GamePad screen appears irregular or erratic/sound is intermittent.
Is anything blocking or interfer-ing with the signal between 
the console and the GamePad? Remove possible causes of interference, such as metal 
racks or shelves, or wireless devices, microwave ovens, or 
AV equipment.
The video or sound may cut off at times. This is due to the nature of wireless communication 
and does not indicate a defective product.
The Wii U GamePad screen color changes, the screen brightness changes 
erratically, or bright colors cannot be seen.
Is power-saving mode on?When the power-saving mode is on, the system automatically 
adjusts the screen brightness and color to match the displayed 
image, in order to reduce battery power use. Depending on 
the image, faint colors may look washed out, or the color may 
appear to change. For uniform brightness and hue, open the 
HOME Menu and turn power-saving mode off.
Wii Remote controllers
I can't use the Wii Remote, or the Wii Remote does not respond properly.
Is the Player LED on the Wii 
Remote lit? Press one of the buttons on the Wii Remote (not the 
POWER Button). If the Player LED does not turn on, make 
sure that the batteries are inserted correctly. If the LED still 
won't turn on, replace both of the batteries.
Have you synchronized the 
Wii Remote with this console? Press the SYNC Button on the Wii U console and follow the 
instructions on the screen.
Are you either too close or too 
far from the sensor bar? Always play from 3-10’ (1-3 m) from the sensor bar (or 1-3’ 
/30-100 cm for the GamePad) . If this does not resolve the 
issue, adjust the sensor bar sensitivity in System Settings 
on the Wii U menu, Adjust Sensitivity.
Is there any obstruction in 
front of the sensor bar? Remove any objects that might be blocking the signals 
between the Wii Remote and the sensor bar.
Is the sensor bar connected to 
the Wii U console installed
 correctly?  Make sure that the sensor bar is placed correctly (p. 26). 
Unplug the sensor bar once and plug it in again, making 
sure the sensor bar plug is fully inserted into the connector 
on the console.  
						

							Troubleshooting
Warranty and Service Information
6061
Wii Remote controllers (continued)
I can't use the Wii Remote, or the Wii Remote does not respond properly.
Are there any play conditions 
that could interfere with the 
operation of the remote?If you think any of the following conditions are affecting 
the operation of the remote, try removing or reducing the 
source of interference:
• 
Bright light sources, including sunlight, behind or near the TV, 
shining toward the remote or reflecting off the TV screen.
•  Highly reflective surfaces near the sensor bar.
•  Sources of infrared light in the gameplay area such as electric, 
propane, or kerosene heaters, flames from fireplaces or 
candles, and stoves or other sources of heat.
•  Radio frequency interference may cause the Wii Remote to 
work erratically. Check for and move or turn off wireless 
devices such as cordless phones, wireless computer 
keyboards or mice, or other similar devices.
Is the Wii Remote pointed at 
the sensor bar? Point the Wii Remote at the front of the sensor bar when using.
If the Wii Remote does not operate normally after checking all of the above, press the 
POWER button on the Wii U console for at least four seconds and make sure the Power LED 
is red, and then unplug the Wii U AC adapter from the wall outlet. Wait two minutes, then 
plug the AC adapter back into the wall outlet, turn the Wii U console power on, and try 
using the Wii Remote again. (If the Power LED still doesn’t turn red after pressing the 
POWER button for four seconds, unplug the AC adapter form the wall outlet.)
Other Wii U compatible controllers
The cursor or character moves without controller input.
Are you using a controller that 
includes an analog control 
stick? Check to make sure that the control stick is not out of 
alignment with the neutral position. Review the instruc-tions for how to reset control sticks (p. 48).
If your Wii U system still does not operate correctly after trying the troubleshooting steps, DO NOT return the console to the store. You may lose saved game data, Nintendo eShop downloads, and any balance left in your Nintendo eShop account. For assistance and additional troubleshooting and repair options visit support.nintendo.com. or call 1-800-255-3700.
Warranty and Service Information
You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going  
to your retailer. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday (times subject to change). If the problem cannot be solved with the troubleshooting information available online or over the telephone, you will be offered express factory service through Nintendo. Please do not send any products to Nintendo without contacting us first.
HARDWARE WARRANTY
Nintendo of America Inc. (“Nintendo”) warrants to the original purchaser that the hardware product shall be free from defects in material and workmanship for twelve (12) months from the date of purchase. If a defect covered   by this warranty occurs during this warranty period, Nintendo will repair or replace the defective hardware product or component, free of charge.* The original purchaser is entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can demonstrate, to Nintendo’s satisfaction, that the product was purchased within the last 12 months.
GAME & ACCESSORY WARRANTY
Nintendo warrants to the original purchaser that the product (games and accessories) shall be free from defects in material and workmanship for a period of three (3) months from the date of purchase. If a defect covered by this warranty occurs during this three (3) month warranty period, Nintendo will repair or replace the defective product, free of charge.* 
SERVICE AFTER EXPIRATION OF WARRANTY
Please try our website at support.nintendo.com or call the Consumer Assistance Hotline at 1-800-255-3700 for troubleshooting information and repair or replacement options and pricing.*
*   In some instances, it may be necessary for you to ship the complete product, FREIGHT PREPAID AND INSURED FOR LOSS OR DAMAGE, to Nintendo. Please do not send any products to Nintendo without contacting us first.  
WARRANTY LIMITATIONS
THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY NINTENDO (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCE-MENT AND COPIER DEVICES, ADAPTERS, SOFTWARE, AND POWER SUPPLIES); (b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (c) IS MODIFIED OR TAMPERED WITH; (d) IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; OR (e) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED.
ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE WARRANTY PERIODS DESCRIBED ABOVE (12 MONTHS OR 3 MONTHS, AS APPLICABLE). IN NO EVENT SHALL NINTENDO BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF CONSEQUENTIAL OR INCIDEN-TAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province.
Nintendo’s address is: Nintendo of America Inc., P.O. Box 957, Redmond, WA 98073-0957 U.S.A.
This warranty is only valid in the United States and Canada.
Revision R1  
						

							Regulations for Equipment Use
62
Regulations for Equipment Use
FCC and Industry Canada Information
In order to comply with FCC radio-frequency radiation exposure guidelines for an uncontrolled exposure, this device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
This device complies with Part 15 of the FCC Rules and RSS Standards of Industry Canada. Operation is subject to the following two conditions:  (1) This device may not cause harmful interference, and (2) this device must accept interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate this device.
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules and the Canadian ICES-003 Class B specifications. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can  be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician or call Nintendo Consumer Service at 1-800-255-3700 for assistance.The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, D.C., 20402, Stock No. 004-000-00345-4.
Usage restrictions for the Wii U console and Wii U GamePad:
This product is restricted to indoor use only to reduce any potential for harmful interference with licensed operation in the 5.15–5.25 GHz range.
WARNING - RADIO FREQUENCY EXPOSURE
To comply with FCC and IC RF exposure compliance requirements when using the Wii U console, a separation distance of at least eight inches (20 cm) must be maintained between the antenna of this device and all persons.