Netgear Wnr2020v1 5pt N300 Wireless Router User Manual

							Manage Your Network 
61  N150 and N300 Wireless Routers
•Broadcast Name. Indicates whether the router is broadcasting its SSID for the guest 
network.
•Wireless Isolation. Indicates whether wireless isolation is on or off for the guest 
network. When it is off, wireless clients (computers or wireless devices) that join the 
guest network can use the Internet, but cannot access each other or access Ethernet 
devices on the network.
•Allow guest to access My Local Network. Indicates whether wireless clients on the 
guest network can access your local network, instead of only the Internet and other 
wireless clients on the guest network.
Reboot the Router
To reboot the router:
1. Launch a web browser from a computer or wireless device that is connected to the 
network.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home screen displays.
4. Click the ADVANCED tab.
5. In the Router Information pane, click the Reboot button.
6. Click OK to confirm.
The router reboots.
WARNING:
Do not interrupt the reboot process.
Manage the Configuration File
The configuration settings of the router are stored within the router in a configuration file. You 
can back up (save) this file to your computer, restore it, or reset it to the factory default 
settings. 
						

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N150 and N300 Wireless Routers 
Back Up Settings
To back up the router’s configuration settings:
1. 
Launch a web browser from a computer or wireless device that is connecte\
d to the 
network.
2.  T
ype  http://www.routerlogin.net  or http://www.routerlogin.com .
A login screen displays.
3.  Enter the router user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
The BASIC Home screen displays.
4.  Select  ADV
 ANCED > Administration >  Backup Settings .
5. To save a copy of the current settings, click the Back Up button.
6.  Choose a location to store the  .cfg file on a computer on your network.
7.  Click the  OK button.
A copy of the current settings is saved.
Restore Configuration Settings
To restore configuration settings that you backed up:
1.  Launch a web browser from a computer or wireless device that is connecte\
d to the 
network.
2.  T
ype  http://www.routerlogin.net  or http://www.routerlogin.com .
A login screen displays.
3.  Enter the router user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
The BASIC Home screen displays. 
						

							Manage Your Network 
63  N150 and N300 Wireless Routers
4. Select ADVANCED > Administration > Backup Settings. 
The Backup Settings screen displays.
5. To find the .cfg file, click the Browse button.
6. Select the file and then click the Restore button.
The file is uploaded to the router.
The router reboots.
WARNING:
Do not interrupt the reboot process.
Erase Configuration Settings
Under some circumstances (for example, if you move the router to a different network), you 
might want to erase the configuration and restore the factory default settings.
You can either use the Restore Factory Settings button on the back of the router (see Factory 
Settings on page 76), or you can use the Erase button on the Backup Settings screen.
To erase the configuration and restore the factory default settings:
1. Launch a web browser from a computer or wireless device that is connected to the 
network.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Backup Settings. 
The Backup Settings screen displays.
5. Click the Erase button.
6. To confirm the action click the Ye s button.
The router reboots.
WARNING:
Do not interrupt the reboot process.
Erasing sets the user name to admin, the password to password, and the LAN IP address to 
192.168.1.1, and enables the router’s DHCP server. 
						

							64
6
6.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with 
your router. If you do not find the solution here, visit the NETGEAR support site at 
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
•Forgotten Passwords 
•WiFi Connections 
•Changes Not Saved 
•Troubleshoot with the LEDs 
•Cannot Log In to the Router 
•Troubleshoot IP Addresses 
•The Router Cannot Access the Internet 
•Troubleshoot Your Network Using the Ping Utility  
						

							Troubleshooting 
65  N150 and N300 Wireless Routers
Forgotten Passwords
The router user name admin lets you use a web browser to log in to the router to view or 
change its settings. The router’s WiFi network name lets you connect to its WiFi network. 
Both admin and the WiFi network have passwords by default.
admin Password
The default password for the router user name admin is password. If you changed it and 
enabled password recovery, you can recover the password. 
If you changed the password and did not enable password recovery, you can use the Reset 
button to return the router to its factory settings. This erases all the router’s current settings 
including its Internet connection settings. For more information, see 
Factory Settings on 
page 76.
To recover your password when password recovery is enabled:
1. In the address field of your browser, type www.routerlogin.net.
A login screen displays. 
2. Click the Cancel button.
If password recovery is enabled, you are prompted to enter the serial number of the 
router.
The serial number is on the product label.
3. Enter the serial number of the router.
4. Click the Continue button.
A screen displays requesting the answers to your security questions.
5. Enter the saved answers to your security questions.  
6. Click the Continue button.
A screen displays your recovered password.
7. Click the Login again button.
A login screen displays.
8. With your recovered password, log in to the router.
WiFi Passwords
The router comes preset with a unique WiFi network name and WiFi password. This 
information is on the product label. You can also set up a guest network to allow visitors to 
access your Internet connection. 
If you changed the WiFi settings and do not remember what they are, you can use a wired 
Ethernet connection to log in to the router to view the WiFi settings.  
						

							Troubleshooting 66
N150 and N300 Wireless Routers 
To use a wired connection to view WiFi settings:
1. 
Use an Ethernet cable to connect your computer to an Ethernet LAN port o\
n the  router.
An Ethernet LED 
 lights for the port where you connected the computer.
2.  Launch a web browser from the connected computer
 .
3.  T
ype  http://www.routerlogin.net  or http://www.routerlogin.com .
A login screen displays.
4.  Enter the router user name and password.
The user name is  admin. 
 The default password is password . The user name and 
password are case-sensitive.
The BASIC Home screen displays.
5.  T
o view the WiFi settings, select Wireless.
The Wireless Network screen displays.
6.  T
o view guest network settings, select  Guest.
The Guest Network Settings screen displays.
WiFi Connections
If you are having trouble connecting wirelessly to the router, try to is\
olate the problem. 
• The WiFi signal strength is weak.
Check these conditions:
- Is your router too far from your computer
 , or too close? Move your computer near the 
router, but at least six feet (two meters) away, and see if the signal strength improves.
- Is your WiFi signal blocked by objects between the router and your compu\
ter?
• Y
our computer or wireless devices does not find your WiFi network.
Check the following:
-Is the WiFi LED 
 on the router lit? 
If this LED is off, someone might have disabled the wireless radio or set up a wireless 
schedule. For more information about these settings, see  Control the Wireless Radio 
on page   38.
- Did you disable the router’
 s SSID broadcast?
If you cleared the Enable SSID Broadcast check box in the Wireless Netwo\
rk screen, 
your wireless network is hidden and does not display in your wireless cl\
ient’
 s 
scanning list. To connect to a hidden network, you must type the network name and 
the WiFi password. For more information about the SSID broadcast, see Specify 
Basic WiFi Settings on page  33. 
						

							Troubleshooting 67
 N150 and N300 Wireless Routers
-
Does your computer or wireless device support the security that you are \
using for 
your WiFi network (WEP, WPA, or WPA2)? 
For information about wireless security settings, see Specify Basic WiFi Settings  on 
page   33.
- Did you set up a wireless access list in the router?
If you set up an access list, you must add the MAC address for each comp\
uter and 
wireless device to the list. For more information about access list sett\
ings, see  Set up 
a Wireless Access List  on page
  40.
Changes Not Saved
If the router does not save the changes you make through the NETGEAR gen\
ie screens, 
check the following:
•When you log in to the router  and change the settings on a screen, always click the  Apply 
button before you move to another screen or tab, or your changes are los\
t. 
• Click the  Refresh or  Reload button in the web browser
 . The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Troubleshoot with the LEDs
The LEDs on the front panel of the router indicate its status.
Apply Power to the Router and Check the LEDs
To apply power to the router and check the LEDs:
1.  Connect the power adapter cord that came with the  router and plug it in to a power 
outlet. 
The Power LED lights and turns amber within a few seconds. This indicates that the  self-test is running.
2.  After approximately 30 seconds, verify that the LEDS are lit as follows:\
• The Power LED 
 is lit solid green.
• The WiFi LED 
 is lit solid green. 
• The Internet LED 
 is lit solid green.
• The Ethernet LEDs (1 through 4) 
 are lit solid green or solid amber for 
any computers cabled to the router by an Ethernet cable.
3.  If the LEDs do not light as expected, use the LED behavior to troublesho\
ot the problem. 
						

							Troubleshooting 68
N150 and N300 Wireless Routers 
All LEDs Remain Lit
When the router is turned on, the LEDs light for about 10 seconds and th\
en turn off. If all the 
LEDs stay lit, a fault exists within the router.
If all LEDs are still lit one minute after power-up, try the following:
•
Unplug the router’s
  power adapter cord. Plug it in again and see if the router recovers.
• T
o return the router to its factory settings, press and hold the Reset button. 
For more information, see Factory Settings on page  76.
If the error persists, you might have a hardware problem. Contact techni\
cal support at 
www.netgear.com/support .
Power LED Is Off or Blinking
If the Power LED  is Off or blinking, try the following:
• Make sure that the power adapter cord is securely connected to your rout\
er and securely 
connected to a functioning power outlet. 
• Make sure that you are using the power adapter cord that NETGEAR supplie\
d for this 
product.
• If the Power LED blinks slowly and continuously
 , the router firmware is corrupted. This 
situation can happen if a firmware upgrade is interrupted, or if the rou\
ter detects a 
problem with the firmware. If the error persists, you have a hardware pr\
oblem. For 
recovery instructions or help with a hardware problem, contact technical\
 support at 
www.netgear.com/support .
Power LED Stays Amber
When the router is turned on, the Power LED  turns amber for about 20 seconds and 
then turns green. If the LED does not turn green, the router has a probl\
em.
If the Power LED is still amber one minute after you turn on power to th\
e router, try the 
following:
• Unplug the router’s
  power adapter cord. Plug it in again and see if the router recovers.
• T
o return the router to its factory settings, press and hold the Reset button. 
For more information, see Factory Settings on page  76.
If the error persists, you might have a hardware problem. Contact techni\
cal support at 
www.netgear.com/support .
Internet LEDs Is Off
If the Internet LED  does not light, check the following: 
						

							Troubleshooting 69
 N150 and N300 Wireless Routers
•
Make sure that the Ethernet cable is securely connected to the router In\
ternet port and 
the modem.
• Make sure that power is turned on to the connected modem.
• Be sure that you are using the correct cable.
When you connect the router’s Internet port to a cable or DSL broadband modem, use 
the cable that was supplied with the cable or DSL broadband modem. 
 This cable can be 
a standard straight-through Ethernet cable or an Ethernet crossover cabl\
e.
WiFi LED Is Off
If the WiFi LED  stays off, check to see if someone disabled the wireless radio or set up a 
wireless schedule. For more information about these settings, see Control the Wireless 
Radio on page   38. The WiFi LED is lit when the wireless radio is turned on.
Cannot Log In to the Router
If you cannot log in to the router from a computer or wireless device on\
 your local network, 
check the following:
1. Make sure that your computer or wireless device is connected to the  router’s
  network.
- For a WiFi connection, select the network and entered its WiFi password.\
- For a wired connection, use an Ethernet cable to connect your computer t\
o an 
Ethernet LAN port on the router  (not the Ethernet Internet port).
2.  Launch a web browser and enter  www
 .routerlogin.net.
3.  If a login prompt does not display
 , try the following:
a. Close the browser and launch it again.
b.  Make sure that your browser has Java, JavaScript, or 
 ActiveX enabled. If you are 
using Internet Explorer, click the  Refresh button to be sure that the Java applet is 
loaded.
c.  If you are using a wired connection, check the Ethernet connection betwe\
en the 
computer and the  router.

 One of the router  Ethernet LEDs 
 lights to 
show that your computer is connected.
4.  If the login prompt displays, but you cannot log in, try the following:
a. Make sure that you are using the correct login information.
The user name is  admin and the default password is password. Make sure that 
Caps Lock is of
 f when you enter this information.
b.  If you customized the IP address scheme that the  router uses, see Troubleshoot IP 
Addresses  on page  74. 
						

							Troubleshooting 
70 N150 and N300 Wireless Routers 
The Router Cannot Access the Internet
If you can log in to your router, but it cannot access the Internet, see if the router can obtain 
an IP address from your Internet service provider (ISP). Unless your Internet provider 
assigned you a fixed IP address, your router requests an IP address from the Internet 
service. You can see if the request was successful using the Router Status screen.
Note:The Setup Wizard can detect your Internet connection during 
installation, but if the router cannot get a WAN IP address, the Setup 
Wizard cannot automatically resolve this issue.
If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway 
in your network, the router cannot perform many gateway services. For example, the router 
cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not 
support such a configuration.
To check the WAN IP address: 
1. Launch a web browser from a computer or wireless device that is connected to the 
network.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home screen displays.
4. Click the ADVANCED tab.
The Router Status screen displays.
5. In the Internet Port pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
For more information about the Internet connection, see View the Internet Connection 
Status on page 57.
6. If your router cannot obtain an IP address from the ISP, try to force your cable or DSL 
broadband modem to recognize your new router by restarting your network in this order: 
a.Unplug and turn off the cable or DSL broadband modem. 
b. Unplug the router.
c. Plug in the cable or DSL broadband modem and turn it on. 
d. Wait two minutes.
e. Plug in the router and wait two minutes.