Netgear Wnr2000v5 N300 Wifi Router User Manual

Troubleshooting 101
 N300 WiFi Router
WiFi Connections
If you are having trouble connecting wirelessly to the router, try to is\
olate the problem, which 
might be one of the following: 
•
The WiFi signal strength is weak.
Check these conditions:
- Is your router too far from your computer
 , or too close? Move your computer near the 
router, but at least 6 feet (2 meters) away, and see if the signal strength improves.
- Is your WiFi signal blocked by objects between the router and your compu\
ter?
• Y...

Troubleshooting 102
N300 WiFi Router 
Troubleshoot with the LEDs
The LEDs on the front panel of the router indicate its status.
Apply Power to the Router and Check the LEDs
To apply power to the router and check the LEDs:
1. 
Connect the power adapter cord that came with the  router and plug it in to a power 
outlet. 
The Power LED lights and turns amber within a few seconds. This indicates that the  self-test is running.
2.  After approximately 30 seconds, verify that the LEDS are lit as follows:\
•...

Troubleshooting 103
 N300 WiFi Router
Power LED Stays Amber
When the router is turned on, the Power LED  turns amber for about 20 seconds and 
then turns green. If the LED does not turn green, the router has a probl\
em.
If the Power LED is still amber one minute after you turn on power to th\
e router, try the 
following:
• Unplug the router’s
  power adapter cord. Plug it in again and see if the router recovers.
• T
o return the router to its factory settings, press and hold the Reset  button. 
For...

Troubleshooting 
104 N300 WiFi Router 
•Close the browser and launch it again.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are 
using Internet Explorer, click the Refresh button to be sure that the Java applet is 
loaded.
•If you are using a wired connection, check the Ethernet connection between the 
computer and the router.
5. If the login prompt displays, but you cannot log in, try the following:
•Make sure that you are using the correct login information.
The user...

Troubleshooting 
105  N300 WiFi Router
4. Click the ADVANCED tab.
The Router Status screen displays.
5. In the Internet Port pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP.
For more information about the Internet Port pane, see View Internet Port Information on 
page 76.
6. If your router cannot obtain an IP address from the ISP, try to force your cable or DSL 
broadband modem to recognize your new router by...

Troubleshooting 
106 N300 WiFi Router 
If your computer obtains its information from the router by DHCP, reboot the computer 
and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your router. If you use Internet Explorer as 
your browser, you might need to select Tools > Internet Options, click the Connections 
tab, and select...

Troubleshooting 
107  N300 WiFi Router
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can troubleshoot a 
network by using the ping utility on your computer or workstation. 
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a...

Troubleshooting 
108 N300 WiFi Router 
2. In the field provided, type
ping -n 10 
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, replies like those examples shown in Test the LAN Path to 
Your Router on page 107 are displayed.
If you do not receive replies, try the following:
•Check that your computer has the IP address of your router listed as the default gateway. 
If a DHCP server assigns the IP configuration of your computer, this...

Troubleshooting 
109  N300 WiFi Router
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. This procedure is explained in 
Factory Settings on page 111. 

110
A
A.   Supplemental Information
This appendix includes the following sections.
•Factory Settings 
•Technical Specifications