Netgear Router WGT624 V3 User Manual

Troubleshooting7-1
202-10090-01, April 2005
Chapter 7 
Troubleshooting
This chapter gives information about troubleshooting your WGT624 v3 108 Mbps Wireless 
Firewall Router. After each problem description, instructions are provided to help you diagnose 
and solve the problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.When power is first applied, verify that the Power LED is on.
2.After approximately 10 seconds, verify that:
a.The Local port...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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• Check that you are using the 12 V DC 1A power adapter supplied by NETGEAR for this 
product.
If the error persists, you have a hardware problem and should contact technical support.
LEDs Never Turn Off 
When the router is turned on, the LEDs turns on for about 10 seconds and then turn off. If all the 
LEDs stay on, there is a fault within the router.
If all LEDs are still on one minute after...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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Troubleshooting the Web Configuration Interface
If you are unable to access the router’s web Configuration interface from a PC on your local 
network, check the following:
• Check the Ethernet connection between the PC and the router as described in the previous 
section.
• Make sure your PC’s IP address is on the same subnet as the router. If you are using the 
recommended addressing scheme,...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able 
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your 
router must request an IP address from the ISP. You can determine whether the request was 
successful using the web Configuration Manager.
To check the WAN IP...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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OR
Configure your router to spoof your PC’s MAC address. This can be done in the Basic Settings 
menu. 
If your router can obtain an IP address, but your PC is unable to load any web pages from the 
Internet:
• Your PC may not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www addresses) 
to numeric IP addresses. Typically...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
— Make sure the LAN port LED is on. If the LED is off, follow the instructions in 
“Local or Internet Port...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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— If your ISP assigned a host name to your PC, enter that host name as the Account Name in 
the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many 
broadband ISPs restrict access by only allowing traffic from the MAC address of your 
broadband modem, but some ISPs additionally restrict access to the MAC address of a 
single PC...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
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Technical Specifications A-1
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Appendix A
Technical Specifications
This appendix provides technical specifications for the WGT624 v3 108 Mbps Wireless Firewall 
Router.
Network Protocol and Standards Compatibility
Data and Routing Protocols: TCP/IP, RIP-1, RIP-2, DHCP 
PPP over Ethernet (PPPoE)
Power Adapter
North America: 120V, 60 Hz, input
United Kingdom, Australia: 240V, 50 Hz, input
Europe: 230V, 50 Hz, input
Japan: 100V, 50/60 Hz, input
All regions (output): 12 V DC @ 1 A...

Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
A-2 Technical Specifications
202-10090-01, April 2005 Electromagnetic Emissions
Meets requirements of: FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B
Interface Specifications
LAN: 10BASE-T or 100BASE-Tx, RJ-45
WAN: 10BASE-T or 100BASE-Tx, RJ-45
Wireless
Radio Data Rates 1, 2, 5.5, 6, 9, 12, 18, 24, 36, 48, 54, and 108 Mbps  
Auto Rate Sensing
Frequency 2.4-2.5 GHz
Data Encoding: Direct Sequence Spread Spectrum (DSSS)...