Netgear Router WGR614v8 User Manual

							54 Mbps Wireless Router WGR614v8 User Manual
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• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try closing the browser and opening it again, or try a different browser.
• Make sure that you are using the correct login information. The factory default login name is 
admin, and the password is password. Make sure that Caps Lock is off when entering this 
information.
If the router does not save changes you have made in the Web Configuration Interface, check the 
following:
• When entering configuration settings, be sure to click Apply before moving to another screen 
or tab, or your changes could be lost. 
• Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web 
browser might be caching the old configuration.
Troubleshooting the Internet Connection
If you can access your router but you are unable to access the Internet, you should first determine 
whether the router can obtain an IP address from your Internet Service Provider (ISP). Unless your 
ISP provides a static IP address, your router must request an IP address from the ISP. You can 
determine whether the request was successful using the Web Configuration Manager.
To check the WAN IP address: 
1.Start your browser, and select an external site such as http://www.netgear.com.
2.Access the main menu of the router’s configuration at http://www.routerlogin.net.
3.Under Maintenance, select Router Status.
4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not 
obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you might need to force your cable or 
DSL modem to recognize your new router by restarting your network, as described in “Be sure to 
restart your network in this sequence.” on page 7-1.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the 
following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. 
						

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• If your ISP requires a login, the login name or password might be set incorrectly.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Basic Settings 
screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check for 
your computer’s MAC address. In this case, do one of the following:
– Inform your ISP that you have bought a new network device, and ask them to use the 
router’s MAC address.
– Configure your router to spoof your computer’s MAC address. This procedure is 
explained in “Using the Router Smart Wizard to Connect to the Internet” on page 1-1.
If your router can obtain an IP address, but your computer is unable to load any Web pages from 
the Internet:
• Your computer might not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www addresses) 
to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers 
for your use. If you entered a DNS address during the router’s configuration, reboot your 
computer, and verify the DNS address as described in the online document you can access 
from “Preparing Your Network” in Appendix B. You can also configure your computer 
manually with DNS addresses, as explained in your operating system documentation.
• Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, and 
verify the gateway address as described in the online document you can access from 
“Preparing Your Network” in Appendix B.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer 
need to run that software after installing your router. You might need to go to Internet Explorer 
and select Tools > Internet Options, click the Connections tab, and select Never dial a 
connection.
Troubleshooting a Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the 
designated device. The device then responds with an echo reply. Troubleshooting a network is 
made very easy by using the ping utility in your computer or workstation. 
						

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Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a running Windows PC:
1.From the Windows toolbar, click Start, and then select Run.
2.In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.Click OK.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
– For a wired connection, make sure that the numbered LAN port light is on for the port 
to which you are connected. If the light is off, follow the instructions in “The Internet 
or Ethernet port lights are not on.” on page 7-4.
– Check that the corresponding Link lights are on for your network interface card. If 
your router and computer are connected to a separate Ethernet switch, make sure that 
the Link lights are on for the switch ports that are connected to your computer and 
router.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed 
and configured on your computer.
– Verify that the IP address for your router and your computer are correct and that the 
addresses are on the same subnet. 
						

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Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote 
device. 
1.From the Windows toolbar, click the Start button, and then select Run.
2.In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are displayed. 
If you do not receive replies:
• Check that your computer has the IP address of your router listed as the default gateway. If the 
IP configuration of your computer is assigned by DHCP, this information is not be visible in 
your computer’s Network Control Panel. Verify that the IP address of the router is listed as the 
default gateway as described in the online document you can access from “Preparing Your 
Network” in Appendix B.
• Check to see that the network address of your computer (the portion of the IP address specified 
by the subnet mask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the account name 
in the Basic Settings screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. 
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your 
broadband modem, but some ISPs additionally restrict access to the MAC address of a single 
computer connected to that modem. If this is the case, you must configure your router to 
“clone” or “spoof” the MAC address from the authorized computer. For more information, see 
“Using the Router Smart Wizard to Connect to the Internet” on page 1-1.
Problems with Date and Time
Under Content Filtering in the main menu, select E-mail to display a screen that shows the current 
date and time of day. The Wireless-G Router uses the Network Time Protocol (NTP) to obtain the 
current time from one of several network time servers on the Internet. Each entry in the log is 
stamped with the date and time of day. Problems with the date and time function can include the 
following: 
						

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• Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that your 
Internet access settings are correct. If you have just completed configuring the router, wait at 
least 5 minutes, and check the date and time again.
• Time is off by one hour. 
Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the 
Adjust for Daylight Savings Time check box.
Solving Wireless Connection Problems
The first steps in solving wireless connection problems are these:
1.Using your wireless card’s setup utility program, make sure that your wireless card can find 
your wireless router.
2.Configure and test with the simplest wireless connection possible, and then add security.
The topics in this section describe these steps.
Using Your Wireless Card Setup Program
When you install a NETGEAR wireless card in your computer, a Smart Wizard utility program is 
installed that can provide helpful information about your wireless network. You can find this 
program in your Windows Program menu or as an icon in your system tray. Other wireless card 
manufacturers might include a similar program. 
If you have no specific wireless card setup program installed, you can use the basic setup utility in 
Windows by following these steps:
1.Open the Windows Control Panel, and double-click Network Connections.
2.In the LAN section, double-click Wireless Network Connection.
Use the setup program to scan for available wireless networks. Look for a network name (SSID) of 
NETGEAR or your custom SSID if you have changed it. If your wireless network does not appear, 
check these conditions:
• Is your router’s wireless radio enabled? See “Viewing Advanced Wireless Settings” on 
page 2-10.
• Is your router’s SSID broadcast enabled? See “Viewing Advanced Wireless Settings” on 
page 2-10. 
						

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• Is your router set to a wireless standard that is not supported by your wireless card? Check the 
Mode setting as described in “Viewing and Configuring Basic ISP Settings” on page 1-5.
If your wireless network appears, but the signal strength is weak, check these conditions:
• Is your router too far from your computer, or too close? Place your computer near the router, 
but at least 6 feet away, and see whether the signal strength improves.
• Is your wireless signal obstructed by objects between the router and your computer? See 
“Optimizing Wireless Performance” on page 5-13.
If your wireless network appears and has good signal strength, configure your wireless card and 
router for the simplest possible connection as described in the next section.
Setting Up and Testing Basic Wireless Connectivity
Follow these instructions to set up and test basic wireless connectivity. Once you have established 
basic wireless connectivity, you can enable security settings appropriate to your needs.
Note: If you use a wireless computer to change wireless settings, you might be 
disconnected when you click Apply. Reconfigure your wireless adapter to match 
the new settings, or access the wireless router from a wired computer to make any 
further changes. 
						

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1.Select Wireless Settings under Setup in the main menu of the WGR614v8 router.
2.For the wireless network name (SSID), use the default name, or choose a suitable descriptive 
name. In the Name (SSID) field, you can enter a value of up to 32 alphanumeric characters. 
The default SSID is NETGEAR.
3.Select the region in which the wireless interface will operate.
4.Set the channel. The default channel is Auto.
This field determines which operating frequency is used. It should not be necessary to change 
the wireless channel unless you notice interference problems with another nearby wireless 
router or access point. Select a channel that is not being used by any other wireless networks 
within several hundred feet of your router. For more information about the wireless channel 
frequencies, click the link to the online document “Wireless Networking Basics” in 
Appendix B. 
5.Set the mode to b and g.
Figure 7-1
Note: The SSID is case-sensitive; NETGEAR is not the same as nETgear. Also, the 
SSID of any wireless access adapters must match the SSID you specify in the 
Wireless-G Router. If they do not match, you will not get a wireless connection 
to the Wireless-G Router. 
						

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6.For Security Options, select None.
7.Click Apply to save your changes.
8.Select Wireless Settings under Advanced in the main menu of the WGR614v8 router.
9.Make sure that the Enable Wireless Router Radio and Enable SSID Broadcast check boxes 
are selected.
10.Click Setup Access List.
11 .Make sure that the Turn Access Control On check box is not selected.
12.Configure and test your wireless computer for wireless connectivity.
Program the wireless adapter of your computer to have the same SSID and channel that you 
specified in the router, and disable encryption. Check that your computer has a wireless link 
and can obtain an IP address by DHCP from the router.
Once your computer has basic wireless connectivity to the router, you can configure the advanced 
wireless security functions of the computer and router (for more information about security, see 
Chapter 2, “Safeguarding Your Network”).
Note: If you are configuring the router from a wireless computer and you change the 
router’s SSID, channel, or security settings, you will lose your wireless 
connection when you click Apply. You must then change the wireless settings 
of your computer to match the router’s new settings.
Figure 7-2 
						

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Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the 
router’s administration password back to password. You can erase the current configuration and 
restore factory defaults in two ways:
• Use the Erase function of the router (see “Erasing the Configuration” on page 6-7).
• Use the restore factory settings button on the rear panel of the router. Use this method for cases 
when the administration password or IP address is not known.
To restore the factory default configuration settings when you do not know the administration 
password or IP address, you must use the restore settings button on the rear panel of the router.
1.Press and hold the restore settings button for 10 seconds.
2.Release the restore settings button, and wait for the router to reboot.
If the wireless router fails to restart, or the Power light continues to blink or turns solid amber, the 
unit might be defective. If the error persists, you might have a hardware problem and should 
contact Technical Support at http://www.netgear.com/support. 
						

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