Netgear Router WGR614v8 User Manual

							54 Mbps Wireless Router WGR614v8 User Manual
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To restore your settings from a saved configuration file, enter the full path to the file on your 
computer, or click Browse to browse to the file. When you have located it, click Restore to send 
the file to the router. The router then reboots automatically.
Erasing the Configuration
Under some circumstances (for example, if you move the router to a different network or if you 
have forgotten the password) you might want to erase the configuration and restore the factory 
default settings. After an erase, the router’s username is admin, the password is password, the 
LAN IP address is 192.168.1.1 (or www.routerlogin.net), and the router’s DHCP server is 
enabled.
To erase the configuration, click the Erase button in the Settings Backup screen.
To restore the factory default configuration settings when you do not know the login password or 
IP address, you must use the restore factory settings button on the rear panel of the router (see 
“Restoring the Default Configuration and Password” on page 7-13).
Upgrading the Router Software
The routing software (also called firmware) of the Wireless-G Router is stored in flash memory, 
and can be upgraded as NETGEAR releases new software. Your router can download and install 
the new software, or you can download upgrade files from the NETGEAR website and manually 
send the upgrade file to the router using your browser.
Wa r n i n g :  Do not interrupt the reboot process.
Tip: To ensure that you are always using the latest router firmware, enable the Firmware 
Upgrade Assistant feature so that the router will automatically detect a new version 
of the firmware on the Internet and alert you to its availability. 
						

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The Checking for Firmware Updates screen appears at login unless you clear the Check for 
Updated Firmware Upon Log-in check box.
A screen is also provided for upgrading the router. From the main menu of the browser interface, 
under Maintenance, select Router Upgrade to display the Router Upgrade screen.
From this screen, you can check for new software versions by clicking the Check button. If a new 
version is found, you can download and install it in one step. To enable the Smart Wizard to 
automatically check for a new software version upon login, select the Check for New Version 
Upon Log-in check box.
Alternatively, you can manually install an upgrade file stored on your computer.
Figure 6-6
Figure 6-7 
						

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Upgrading Automatically to New Router Software
If you have selected Check for New Version Upon Log-in, your router alerts you to the new 
software when you log in. Otherwise, you can click the Check button in the Router Upgrade 
screen to search for new software.
If the router discovers a newer version of software, the message on the left displays when you log 
in. If no new software is available, the message on the right displays.
To automatically upgrade to the new software, click Yes to allow the router to download and install 
the new software file from NETGEAR.
When the upload is complete, your router automatically restarts. The upgrade process typically 
takes about 1 minute. Read the new software release notes to determine whether you must 
reconfigure the router after upgrading.
Tip: Before upgrading the router software, use the router Settings Backup screen to save 
your configuration settings. A router upgrade might cause the router settings to 
revert to the factory defaults. If this happens, after completing the upgrade, you can 
restore your settings from the backup.
Figure 6-8
Wa r n i n g :  When uploading software to the Wireless-G Router, do not interrupt the Web 
browser by closing the window, clicking a link, or loading a new page. If the 
browser is interrupted, it could corrupt the software.  
						

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Upgrading Manually to New Router Software
To manually select, download, and install new software to your router:
1.Under Maintenance on the main menu, select Router Status. Note the version number of your 
router firmware.
2.Go to the WGR614v8 support page on the NETGEAR website at
http://www.netgear.com/support.
3.Check the most recent firmware version offered against the firmware version shown on your 
Router Status screen.
4.If the version on the NETGEAR website is more recent, download the file to your computer.
5.Under Maintenance on the main menu, select Router Upgrade.
6.Click Browse, and locate the firmware image that you downloaded to your PC (the file ends in 
.img or .chk). 
7.Click Upload to send the firmware to the router.
When the upload is complete, your router automatically restarts. The upgrade process 
typically takes about 1 minute. Read the new software release notes to determine whether you 
must reconfigure the router after upgrading.
Wa r n i n g :  When uploading software to the Wireless-G Router, do not interrupt the Web 
browser by closing the window, clicking a link, or loading a new page. If the 
browser is interrupted, it could corrupt the software.  
						

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Enabling Remote Management Access
Using the Remote Management feature, you can allow a user on the Internet to configure, upgrade, 
and check the status of your Wireless-G Router. From the main menu of the browser interface, 
under Advanced, select Remote Management.
To configure your router for remote management:
1.Select the Turn Remote Management On check box.
Figure 6-9
Note: Be sure to change the router’s default configuration password to a very secure 
password. The ideal password should contain no dictionary words from any 
language, and should be a mixture of letters (both uppercase and lowercase), 
numbers, and symbols. Your password can be up to 30 characters. 
						

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2.Under Allow Remote Access By, specify what external IP addresses will be allowed to access 
the router’s remote management.
• To allow access from any IP address on the Internet, select Everyone. 
• To allow access from a range of IP addresses on the Internet, select IP Address Range.
Enter a beginning and ending IP address to define the allowed range. 
• To allow access from a single IP address on the Internet, select Only This Computer.
Enter the IP address that will be allowed access. 
3.Specify the port number for accessing the management interface.
Normal Web browser access uses the standard HTTP service port 80. For greater security, 
enter a custom port number for the remote management Web interface. Choose a number 
between 1024 and 65535, but do not use the number of any common service port. The default 
is 8080, which is a common alternate for HTTP.
4.Click Apply to have your changes take effect.
Note: For enhanced security, restrict access to as few external IP addresses
as practical.
Note: When accessing your router from the Internet, type your router’s WAN IP address 
into your browser’s address or location field, followed by a colon (:) and the 
custom port number. For example, if your external address is 134.177.0.123 and 
you use port number 8080, then enter http://134.177.0.123:8080 in your browser. 
						

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Chapter 7
Troubleshooting
This chapter provides information about troubleshooting your Wireless-G Router Model 
WGR614v8. After each problem description, instructions are provided to help you diagnose and 
solve the problem. As a first step, please review the Quick Tips.
This chapter includes the following sections:
•“Troubleshooting Quick Tips” on page 7-1”
•“Troubleshooting Basic Functions” on page 7-3
•“Troubleshooting the Web Configuration Interface” on page 7-4
•“Troubleshooting the Internet Connection” on page 7-5
•“Troubleshooting a Network Using the Ping Utility” on page 7-6
•“Problems with Date and Time” on page 7-8
•“Solving Wireless Connection Problems” on page 7-9
•“Restoring the Default Configuration and Password” on page 7-13
Troubleshooting Quick Tips
This section describes tips for troubleshooting some common problems:
Be sure to restart your network in this sequence.
1.Turn off and unplug the modem. 
2.Turn off the wireless router and computers.
3.Plug in the modem and turn it on. Wait 2 minutes.
Tip: NETGEAR provides helpful articles, documentation, and the latest software 
updates at http://www.netgear.com/support. 
						

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4.Turn on the wireless router and wait 1 minute.
5.Turn on the computers. 
Make sure that the Ethernet cables are securely plugged in.
• The Internet status light on the wireless router is on if the Ethernet cable connecting the 
wireless router and the modem is plugged in securely and the modem and wireless router are 
turned on. 
• For each powered-on computer connected to the wireless router by an Ethernet cable, the 
corresponding numbered router LAN port light is on. 
Make sure that the wireless settings in the computer and router match exactly.
• For a wirelessly connected computer, the wireless network name (SSID) and WEP or WPA 
security settings of the router and wireless computer must match exactly. 
• If you have enabled the wireless router to restrict wireless access by MAC address, you must 
add the wireless computer’s MAC address to the router’s wireless card access list.
Make sure that the network settings of the computer are correct.
• Wired and wirelessly connected computers must have network (IP) addresses on the same 
network as the router. The simplest way to do this is to configure each computer to obtain an 
IP address automatically using DHCP. Click the link to the online document “Preparing Your 
Network” in Appendix B, or see the documentation that came with your computer.
• Some cable modem service providers require you to use the MAC address of the computer 
initially registered on the account. Your wireless router can capture and use that MAC address, 
as described in “Using the Router Smart Wizard to Connect to the Internet” on page 1-1. 
Check the Test light to verify correct router operation.
If the Test light does not turn off within 2 minutes after you turn the router on, reset the router 
according to the instructions in “Restoring the Default Configuration and Password” on page 7-13. 
						

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Troubleshooting Basic Functions
After you turn on power to the router, the following sequence of events should occur:
1.When power is first applied, verify that the Power light  is on.
2.After approximately 10 seconds, verify that:
a.The Power light is solidly on.
b.The Internet light is on.
c.A numbered LAN port light is on for any local port that is connected to a computer. This 
indicates that a link has been established to the connected device.
If any of the above conditions does not occur, see the appropriate following section.
The Power light is not on or is blinking.
If the Power and other lights are off when your router is turned on:
• Make sure that the power cord is properly connected to your router and that the power adapter 
is properly connected to a functioning power outlet. 
• Check that you are using the 12V DC 1A power adapter that NETGEAR supplied for this 
product.
• If the Power light blinks alternately green and amber every second, the router software is 
corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a 
problem with the firmware. For recovery instructions, contact Technical Support at 
www.netgear.com/support.
If the error persists, you have a hardware problem and should contact Technical Support at 
www.netgear.com/support.
The lights never turn off.
When the router is turned on, the lights turn on for about 10 seconds and then turn off. If all the 
lights stay on, there is a fault within the router.
If all lights are still on 1 minute after power-up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults as explained in “Restoring the Default 
Configuration and Password” on page 7-13. 
						

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If the error persists, you might have a hardware problem and should contact Technical Support at 
www.netgear.com/support.
The Internet or Ethernet port lights are not on.
If either the Ethernet port lights or the Internet light does not come on when the Ethernet 
connection is made, check the following:
• Make sure that the Ethernet cable connections are secure at the router and at the modem or 
computer.
• Make sure that power is turned on to the connected modem or computer.
• Make sure that you are using the correct cable:
When connecting the router’s Internet port to a cable or DSL modem, use the cable that was 
supplied with the cable or DSL modem. This cable could be a standard straight-through 
Ethernet cable or an Ethernet crossover cable.
The Wireless light is not on.
If the Wireless light does not come on, verify that the wireless feature is turned on according to the 
instructions in “Viewing Advanced Wireless Settings” on page 2-10.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration Interface from a computer on your local 
network, check the following:
• If you are connecting from a wireless computer, try connecting from a wired computer.
• Check the Ethernet connection between the wired computer and the router as described in 
“Troubleshooting Basic Functions” on page 7-3.
• Make sure that your computer’s IP address is on the same subnet as the router. For 
instructions, click the link to the online document “Preparing Your Network” in Appendix B to 
configure your computer.
Note: If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS 
generate and assign an IP address if the computer cannot reach a DHCP server. 
These autogenerated addresses are in subnet 169.254.x.x. If your IP address is 
in this range, check the connection from the computer to the router, and reboot 
your computer.