Netgear Router WGR614v8 User Manual

54 Mbps Wireless Router WGR614v8 User Manual
Troubleshooting7-5
v1.1, May 2008
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try closing the browser and opening it again, or try a different browser.
• Make sure that you are using the correct login information. The factory default login name is 
admin, and the password is password. Make sure that Caps Lock is off when entering this...

54 Mbps Wireless Router WGR614v8 User Manual
7-6Troubleshooting
v1.1, May 2008
• If your ISP requires a login, the login name or password might be set incorrectly.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Basic Settings 
screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check for 
your computer’s MAC address. In this case, do one of the following:
– Inform your ISP that you...

54 Mbps Wireless Router WGR614v8 User Manual
Troubleshooting7-7
v1.1, May 2008
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a running Windows PC:
1.From the Windows toolbar, click Start, and then select Run.
2.In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.Click OK.
You should see a message like this one:...

54 Mbps Wireless Router WGR614v8 User Manual
7-8Troubleshooting
v1.1, May 2008
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote 
device. 
1.From the Windows toolbar, click the Start button, and then select Run.
2.In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the...

54 Mbps Wireless Router WGR614v8 User Manual
Troubleshooting7-9
v1.1, May 2008
• Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that your 
Internet access settings are correct. If you have just completed configuring the router, wait at 
least 5 minutes, and check the date and time again.
• Time is off by one hour. 
Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the 
Adjust for Daylight Savings Time...

54 Mbps Wireless Router WGR614v8 User Manual
7-10Troubleshooting
v1.1, May 2008
• Is your router set to a wireless standard that is not supported by your wireless card? Check the 
Mode setting as described in “Viewing and Configuring Basic ISP Settings” on page 1-5.
If your wireless network appears, but the signal strength is weak, check these conditions:
• Is your router too far from your computer, or too close? Place your computer near the router, 
but at least 6 feet away, and see whether the signal...

54 Mbps Wireless Router WGR614v8 User Manual
Troubleshooting7-11
v1.1, May 2008
1.Select Wireless Settings under Setup in the main menu of the WGR614v8 router.
2.For the wireless network name (SSID), use the default name, or choose a suitable descriptive 
name. In the Name (SSID) field, you can enter a value of up to 32 alphanumeric characters. 
The default SSID is NETGEAR.
3.Select the region in which the wireless interface will operate.
4.Set the channel. The default channel is Auto.
This field...

54 Mbps Wireless Router WGR614v8 User Manual
7-12Troubleshooting
v1.1, May 2008
6.For Security Options, select None.
7.Click Apply to save your changes.
8.Select Wireless Settings under Advanced in the main menu of the WGR614v8 router.
9.Make sure that the Enable Wireless Router Radio and Enable SSID Broadcast check boxes 
are selected.
10.Click Setup Access List.
11 .Make sure that the Turn Access Control On check box is not selected.
12.Configure and test your wireless computer for wireless...

54 Mbps Wireless Router WGR614v8 User Manual
Troubleshooting7-13
v1.1, May 2008
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the 
router’s administration password back to password. You can erase the current configuration and 
restore factory defaults in two ways:
• Use the Erase function of the router (see “Erasing the Configuration” on page 6-7).
• Use the restore factory settings button on the rear panel of...

54 Mbps Wireless Router WGR614v8 User Manual
7-14Troubleshooting
v1.1, May 2008