Netgear R8500 Nighthawk X8 Tri Band Ac5300 Wifi Router User Manual

4.Noting your port triggering rule and observing the destination port number of 6667, your router creates another
session entry to send any incoming port 113 traffic to your computer.
5.The IRC server sends a return message to your router using the NAT-assigned source port (for example, port
33333) as the destination port and sends an “identify” message to your router with destination port 113.
6.When your router receives the incoming message to destination port 33333, it checks its session table to see...

15
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might experience with your router. If
you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact
information.
The chapter contains the following sections:
•Quick Tips on page 173
•Troubleshoot With the LEDs on page 173
•Cannot Log In to the Router on page 175
•Cannot Access the Internet on page 175
•Changes Not Saved on page 178
•WiFi Connectivity...

Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1.Turn off and unplug the modem.
2.Turn off the router.
3.Plug in the modem and turn it on.Wait two minutes.
4.Turn on the router and wait two minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged in.The Internet LED on
the router is lit if the Ethernet cable...

1.When power is first applied, verify that the Power LED  is lit.
2.After about two minutes, verify the following:
•The Power LED is solid white.
•The Internet LED is lit.
•The WiFi LEDs are lit unless you turned off the WiFi radios.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
This could occur for a number of reasons. Check the following:
•Make sure that the power adapter is securely connected to your router and securely connected to a working...

2.4 GHz, 5 GHz-1, and 5 GHz-2 WiFi LEDs Are Off
If these LEDs stay off, check to see if someone pressed the WIFI button on the front of the router.This button turns
the WiFi radios in the router on and off.These LEDs are lit when the WiFi radios are turned on.
Internet or Ethernet Port LEDs Are Off
If the Internet LED or the Ethernet port LEDs does not light when the Ethernet connection is made,
check the following:
•Make sure that the Ethernet cable connections are secure at the router and at the modem...

To check the WAN IP address:
1.Launch a web browser from a computer or wireless device that is connected to the network.
2.Select an external site such as www.netgear.com.
3.Enter http://www.routerlogin.net.
A login window opens.
4.Enter the router user name and password.
The user name is admin.The default password is password.The user name and password are case-sensitive.
The BASIC Home page displays.
5.Click the ADVANCED tab.
The ADVANCED Home page displays.
6.Check that an IP address is shown for the...

If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway
address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router.You might need to go to Internet Explorer and select Tools > Internet Options,
click the Connections tab, and select Never dial a connection. Other browsers provide similar...

4.Click the ADVANCED tab.
The ADVANCED Home page displays.
5.In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6.Check the Connection Status window to see if your PPPoE connection is up and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7.If you cannot connect after several minutes, the router might be set up with an incorrect service name, user
name, or password, or your ISP...

Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated device.
The device then responds with an echo reply.You can easily troubleshoot a network using the ping utility in your
computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1.From the Windows...

Test the Path From Your Computer to a Remote Device
To test the path from your computer to a remote device.
1.From the Windows toolbar, click the Start button and select Run.
2.In the Windows Run window, type
ping -n 10
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path to
Your Router on page 179.
3.If you do not receive replies, check the following:
•Check that IP address of...